Business Process Transformation from a Simple Supplier to an Integrated System Solution Provider

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UNIVERSITY OF SOUTH AUSTRALIA
School of Engineering
Minor Thesis 1
Master of Engineering (Advanced Engineering
Management)
Student: Sanjesh Cartharn
ID No: 110063047
Supervisor: Dr.

Abstract
Any business must meet the requirements of their customers and it is the ultimate goal of
any organization, irrespective of their size. Similarly, this thesis work projects of the
manufacturing company, which is facing challenges in terms of adaption and sourcing. The
vision and mission of the firm is identified. The present implemented system in the
organization is analyzed along with issues it provides. The possible alternatives for the
problems are discussed, from which the best alternative is selected for implementing in the
company. The selected solution for implementation is studied and its benefits for the
company are analyzed. Various research papers are reviewed before selecting the best
alternative. The clear understanding of project management and operations management is
provided. The idea of cost analysis and its benefit is analyzed. Budget is the factor that is
considered for deciding the best solution, for the manufacturing company. The alternative
solutions for the organization is considered, and the best solution from the considerations is
integrated with CPM. The BPR is studied. The importance of redesign and project
management is analyzed. The Pilot testing is tested and run. Further, the implementation
strategy for the development of the solution is investigated. Next, the testing and evaluation
of the implemented solution is researched, to evaluate the performance of the system.
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Disclaimer
I hereby declare that this thesis is my own work and contains no material which has
been accepted for the award of any degree or diploma from any tertiary institution. To
the best of my knowledge and belief, this thesis contains no material previously written
or published by another person, except where due reference is made in the text.
Signed:
Type your name
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Acknowledgements
Enter your acknowledgements here.
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Table of Contents
Abstract...................................................................................................................i
Disclaimer..............................................................................................................ii
Acknowledgements..............................................................................................iii
List of Tables.......................................................................................................vii
List of Figures....................................................................................................viii
List of Abbreviations...........................................................................................ix
Chapter One – Project Background and Significance.......................................1
1.1 Introduction................................................................................................1
1.2 Company Background................................................................................1
1.3 Project Background....................................................................................2
1.4 Project Aim.................................................................................................4
1.5 Project Scope..............................................................................................4
1.6 Expected Outcomes....................................................................................4
1.7 Thesis Structure..........................................................................................5
1.8 Concluding Remarks..................................................................................6
Chapter Two – Literature Review and Project Methodology..........................7
2.1 Introduction................................................................................................7
2.2 Source of Literature....................................................................................7
2.3 Review of Literature...................................................................................7
2.3.1 Overview...................................................................................................12
2.4 Discussion.................................................................................................13
2.5 Project Methodology................................................................................14
2.6 Concluding Remarks................................................................................17
Chapter Three – Current System/Operation Analysis....................................19
3.1 Introduction..............................................................................................19
3.2 Customer Project Management................................................................19
3.2.1 CPM Process Model........................................................................................................21
3.3 Current System Analysis..........................................................................22
3.4 Problem analysis and its cause.................................................................23
3.5 Concluding Remarks................................................................................24
Chapter Four – Consideration of Alternative Solutions.................................11
4.1 Introduction..............................................................................................11
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4.2 Alternatives...............................................................................................11
4.2.1 Integrated Business Plan (IBP).......................................................................................11
4.2.2 Test Data Management....................................................................................................12
4.2.3 M1 ERP Software............................................................................................................12
4.2.4 Modified CPM.................................................................................................................13
4.2.5 Orcanos Document Management Software System........................................................14
4.3 Best Alternative........................................................................................14
4.4 Concluding Remarks................................................................................16
Chapter Five – Development of Solutions.........................................................17
5.1 Introduction..............................................................................................17
5.2 Industrial key features in Australia..............................................................17
5.2.1 Steps for developing the business solutions.............................................18
5.2.2 Document Management system................................................................19
5.3 Modified Customer Project Management (CPM)....................................20
5.3.2 Solution Development by Project Management.......................................21
5.4 Concluding Remarks................................................................................23
Chapter Six – Solution Implementation............................................................25
6.1 Introduction..............................................................................................25
6.2 Steps to integrate global business.............................................................25
6.3 Implementation of modified CPM............................................................26
6.3.1 Training Program......................................................................................31
6.4 Concluding Remarks................................................................................32
Chapter Seven – Testing and Evaluation..........................................................33
7.1 Introduction..............................................................................................33
7.2 Project Evaluation and Testing.................................................................33
7.3 Pilot Testing..............................................................................................34
7.3.1 Pilot run Checklist.....................................................................................35
7.4 Gap Analysis............................................................................................37
Chapter Eight – Cost/Benefit Analysis..............................................................38
8.1 Introduction..............................................................................................38
8.2 Cost-benefit analysis................................................................................38
8.3 Identify and Measure Benefits and Costs.................................................39
8.3.1 Data Analysis............................................................................................40
8.3.2 Comparing Solutions................................................................................41
8.3.3 Risk and Sensitivity Analysis...................................................................42
8.3.4 Return Investment....................................................................................42
8.3.5 Paying back..............................................................................................42
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8.3.6 NPV..........................................................................................................43
Chapter Nine – Conclusions and Recommended Future Work.....................44
9.1 Introduction..............................................................................................44
9.2 Observation...............................................................................................44
9.3 Issues Encountered...................................................................................45
9.5 Best Solution Implemented from the Considered Alternatives................45
9.6 Recommendation......................................................................................46
9.7 Future Work..............................................................................................46
References............................................................................................................47
Appendix 1: Industry Supervisor Reports........................................................55
Appendix 2: Project Daily Diary.......................................................................56
Appendix 3: Certificate of Practical Experience..............................................57
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List of Tables
Table 1Thesis Structure.................................................................................................................................6
Table 2 Scoring Model Table......................................................................................................................15
Table 3 Pilot run table..................................................................................................................................37
Table 4 Cost-benefit Analysis......................................................................................................................40
Table 5Ranking...........................................................................................................................................41
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