Development of Enterprise Systems: Lawson

This report outlines a brief discussion on an industry tailored software solutions company, Lawson. Five software solutions of cloud suite health care, global human resource, sales and operational planning, talent management and customer experience suite, which Lawson offer their customers would be described here.

Running head: DEVELOPMENT OF ENTERPRISE SYSTEMS
Development of Enterprise Systems: Lawson
Name of the Student
Name of the University
Author’s Note:

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Table of Contents
1. Introduction............................................................................................................................2
2. Discussion..............................................................................................................................2
2.1 Cloud Suite Health Care...................................................................................................2
2.2 Global Human Resource..................................................................................................3
2.3 Sales and Operational Planning.......................................................................................5
2.4 Talent Management..........................................................................................................6
2.5 Customer Experience Suite..............................................................................................7
3. Conclusion..............................................................................................................................9
References................................................................................................................................10

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1. Introduction
ES or enterprise systems are large scale application software packages, which support
business process, data analytics, reporting and flow of information. When such systems are
packaged with enterprise application software system, organizational requirements are
fulfilled in an effective manner (Bi, Da Xu & Wang, 2014). Such systems also provide higher
levels of data security and transactional performances. The following report outlines a brief
discussion on an industry tailored software solutions company, Lawson. Five software
solutions of cloud suite health care, global human resource, sales and operations planning,
talent management and customer experience suite, which Lawson offer their customers would
be described here.
2. Discussion
2.1 Cloud Suite Health Care
The first and the foremost software solution that is being provided by Lawson to their
customers is cloud suite health care software (Infor.com. 2019). Infor cloud suite has been
implemented by few popular health care organizations like Concordia Plan Services for better
market penetration. They have selected this particular software solution for reaping the
savings from efficiency of the Infor cloud powered by several cloud computing operations by
AWS or Amazon Web Services. The health care companies require flexible and scalable cost
models as well as tools, which provide respective decision makers with actionable and
relevant cost information (Giachetti, 2016). All of these areas in health care organizations are
eventually looking at certain methods for delivering value added care to obtain the best
patient results.
Concordia Plan Services has anticipated subsequent savings of 1 million dollars by
moving to the cloud. For efficiently growing as well as managing the number of employees,

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they are serving, Concordia Plan Services has eventually set out for implementing a formal
solution to better management of customer relationship and completion of successful
business development (Dorantes et al., 2013). They have moved to Infor Cloud powered by
Amazon Web Services from a better managed service arrangement. The operational
efficiency and size as well as economies of scale are being achieved before passing on the
value. As a result, they are able to include innovative strategies and are able to analyse the
situation efficiently (Panetto et al., 2016). Moreover, the annual operating expenses are
reduced to a high level by moving to SaaS or software as a service arrangement with Xerox.
The main advantages of cloud suite health care are as follows:
i) Reduction in Customizations: There is almost 30% reduction in customizations of
Infor solutions and Infor Value Engineering. Thus, customization risks are reduced majorly
and appropriate software could be selected without any complexity. Functionality of the new
systems is enhanced.
ii) On Premise Deployment: This is the next advantage of Infor cloud suite
healthcare. Hence, on premise deployment is possible with this software (Wang et al., 2013).
iii) Cost Effective: This software solution avoids labour costs in a company for hiring
two or three additional employees for managing the technology infrastructure.
The operational platform of this software solution encompasses a comprehensive suite
of business solutions that are unique to healthcare like supply chain, asset management and
planning. The real time interfaces within modules and invoice KPIs are considered in this
cloud suite platform (Appelbaum et al., 2017). Moreover, reporting of business intelligence
and embedded analytics is also possible for Infor cloud software solution.

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2.2 Global Human Resource
Infor global human resources is responsible for empowering HR departments for
unifying both processes and data. The broadest featuring set of configurable, simplified,
personalized and flexible human resource capabilities are being provided by this software
solution. It is also helpful for managing the record systems, benefit administration workflows
and absence management (Sedera et al., 2016). The cloud based and mobile enabled GHR
software provides access to the time consuming transactional tasks and empowering them for
being more productive, effective and connected. Accurate, timely and insightful data to the
business applications are being provided to the users with better efficiency. There are some of
the core benefits and features of this software solution for their customers and these are as
follows:
i) Understanding of Work Force: The first and the foremost advantage of global
human resource software solution is to undertake the guess work and then understand the
work force efficiently (Niu et al., 2014). With the knowledge based business procedures,
Talent Science innovation and value added solution, global human resources comprises of the
core ability to obtain comprehensive breadth, HR software technologies and depth of
functionality, they require to analyse the major strengths of work force, identification of
competency weaknesses and establishment of performance standards.
ii) Being Agile with End to End Solutions: Global human resource software based
teams are extremely agile with the end to end solutions and this software comprises of a
broader software footprint of human resources as well as deeper capabilities for saving a
significant amount of time by simply leveraging flexible, seamless and end to end
procedures, which work together and also allow the human resource teams to fulfil the
respective strategic work force objectives.

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iii) Identification of Futuristic Needs: The organizational needs of future are easily
identified with the data driven analytics (Miller & Rice, 2013). This particular software
solution provides real time insights from all kinds of work force data so that processes are
developed eventually. It simplifies and improves the method human resource builds processes
and people for managing expenses and then empowering a more productive work force.
2.3 Sales and Operational Planning
The third software solution of Lawson that they offer to customers is sales and
operational planning. Infor Sales and Operations Planning software helps to manage risk and
enhancement of growth within an integrated business planning procedure. This software
needs transformation of diversified insights from trading partners, marketing, sales and
operations (Ahmad & Mehmood, 2015). Infor utilizes a shared platform and key performance
indicators for streamlining analysis of trade offs, alignment of organization and improvement
of decision making for creation of an intelligent response for market dynamics. It helps in
highlighting multi enterprise networked collaboration and communication, supporting to the
growth initiatives like new products and predictive financial analyses and reconciliation.
The main advantages of sales and operational planning software solution are as
follows:
i) Synchronization of Demand and Supply Imbalances: Infor Sales and Operations
Planning eventually synchronizes imbalances of supply and demand and coordinates
organizational stakeholders across several operations or business unit (Panetto & Cecil,
2013). The new product surprises and allocation challenges are overcome with such features
and the organization is benefitted majorly.
ii) Management of Long Term Risks: This is the second advantage of this software.
The integrated business planning of this particular software is responsible for managing the

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long term risk and thus enabling strategic decisions. Proper simulation and embedded
analytics are required for driving proper allocation of every critical resource for managing
subsequent long term risks (Mathrani & Mathrani, 2013). This software also provides
visibility into potential gaps for business performances, alignment of financial objectives and
goals with operations, marketing and sales.
iii) Execution of Sales and Operations: This software solution also addresses the
agility required in the complex markets after helping the businesses better responding to
every emerging term issues. With the collaborative and embedded capabilities, these user
defined tolerances for key metrics, this software solution also track in planning.
2.4 Talent Management
The fourth software solution of Lawson that they offer to customers is talent
management software. Since, an organization has high performing employees, talented
employees are required to be taken (Romero & Vernadat, 2016). After utilizing predictive
data for creation of work force insights, the organizational management could make effective
decisions for both organization and staff. This talent management software can be referred to
as an integrated and collaborative set of applications as well as performance managerial
software solution that is being organically built for supporting the major initiatives of
strategic people by simply unlocking the core potential of organizational talent effectively. It
helps in efficient identification, hiring, development, rewarding and finally retaining of the
best talent by utilizing a unified and single user experience.
Goal management, development management, talent acquisition, succession
management, performance management are the major resources of Infor talent management
(Mostaghel et al., 2015). The major benefits of talent management software are as follows:

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i) Building up Organizational People Strength: Infor talent management software is
responsible for transforming employee engagement for strategically helping the users to both
hire and retain individuals, who are highly employable within every business area. The return
on the individual investments is maximized with an integrated and flexible talent abilities so
that employee contributions are guided and measured.
ii) Leveraging HR Data: The confidential human resource data is being leveraged for
getting connected to people with subsequent strategy (Atkinson, Gerbig & Fritzsche, 2015).
The work force gets help by aligning people with respective business objectives at each and
every step within employee life cycle for the purpose of identifying, hiring as well as paying
off to better management of career growth and keeping futuristic leaders on board and
properly executing as per the strategies.
iii) Empowering Work force with Talent Tools: The empowerment of work force is
required for bringing more advantages in the organization. The proper combination of
sophisticated and next generation talent tool with the help of Cloud Suite HCM as well as
scientific behavioural data, the talent management software solution provides with real time
views of talent performance in the entire enterprise.
2.5 Customer Experience Suite
There are various types of enterprise systems, which involve enterprise planning
systems, enterprise resource planning systems and customer relationship management
systems. Business intelligence system is enterprise wide packaged application software that is
being sold by vendors of enterprise systems as they do not directly support business process
execution. These enterprise systems are servers, storage and associated software, which the
businesses utilize as the foundation of IT infrastructures (Mathrani & Mathrani, 2013). All of
these systems are eventually designed for managing large data volume. These enterprise

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systems even enable the organization to decrease information technology expenses and even
minimization of manual data entry. Moreover, the attributes of these systems offer
subsequent advantages like support of team work, increased quality of work, better employee
efficiency as well as collaboration and improved market place responses.
The fifth solution is Infor Customer Experience Suite. This solution helps in
integrating the customer data in the entire enterprise for the purpose of driving consistent,
personal and exceptional experiences in any specific channel in the entire customer life cycle.
The customer interactions are well managed in each and every channel and the omni channel
marketing campaigns are being overseen (Infor.com. 2019). Moreover, sales efforts could be
coordinated in the entire life cycle of customer and hence revenue opportunities are enhanced
majorly. Since, it helps in leveraging customer data for optimizing sales, it is being used
subsequently.
The main advantages of Infor Customer Experience Suite software solution are as
follows:
i) Sales Solutions: This is the first and the foremost advantage of Infor Customer
Experience Suite software solution. This specific software solution provides purpose built CX
software for helping to manage and control the complete sales cycle from significant
engagement of sales automation as well as configuration of contracts. Due to this advantage,
this particular software solution is being used effectively by several organizations and hence
they gain major advantages to automate their sales. This particular advantage of Infor
Customer Experience Suite software solution was made possible due to the amalgamation of
Lawson.
ii) Marketing Solutions: The next advantage of Infor Customer Experience Suite
software solution is marketing solutions (Giachetti, 2016). The respective art of learning from

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the customers’ behaviours has eventually evolved majorly and hence with subsequent tools
such as omni channel campaign management, decision making application, and marketing
resource management, the marketing solutions of Infor Customer Experience Suite software
solution is extremely helpful for leveraging the data into engagement of customers.
3. Conclusion
Therefore, from the above discussion, it can be concluded that the smaller businesses
eventually deploy enterprise systems for gaining company wide access to business
knowledge, minimization of company data duplication and increasing employee productivity.
Infor is a multinational enterprise software company that provides business applications to
their customers and these are delivered through cloud computing as a service. In 2011, they
amalgamated with a leading enterprise resource planning software company, Lawson. The
above provided report has clearly outlined five software solutions that Lawson provide to
their customers.

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References
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