This assessment activity is a workplace simulation that addresses the six steps of the financial planning process in the context of a client complaint. It requires the six-step process to be broken down in detail to identify where key communication and procedural obligations (if applicable) were (and were not) followed. The assessment contains 7 questions that need to be answered based on the FOS determination. The questions cover topics such as advice recommended, SOA preparation date, client grievance, 6 step process analysis, and FOS decision. The assessment is part of the Diploma of Financial Planning course and covers units FNSCUS505, FNSCUS506, FNSFPL501, FNSIAD501, FNSFPL505.
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