Duty of Care in Care Settings

This document provides an explanation of the duty of care in care settings, including its relation to duty of candour and its contribution to safeguarding individuals. It also discusses conflicts and dilemmas that may arise between duty of care and individual rights, and provides guidance on managing risks associated with these conflicts. Additionally, it explains where to get additional support and advice about conflicts and dilemmas, and describes how to respond to complaints and the main points of agreed procedures for handling complaints.

Unit Title DHS 8: Duty of care in care settings
Assessment criteria Answers
1.1
Ans:
Explain what it means to have a duty of care in own work role
The duty of care is undertaken in respect of protecting the rights of the individual in
respect of dealing in any such matters. In respect of individual the duty of care in own
work role is relating to safeguarding the interest of the person to protect from any
dangerous things. In respect of organisation, the care is to be undertaken in respect of
providing the legislation regarding securing the right of the employees in respect of
dealing in any dangerous things. As standards is to be set in context of following such
term, to get better results and also accurate planning is undertaken in respect of dealing
such matters in right way. In context of nursing homes or any hospitals, the care is
takes in respect of communicating with them so that the issue is to be resolved in
better perspective.
1.2
Ans:
Explain how duty of care relates to duty of candour.
In this aspects the duty of care is undertaken in respect of providing the facility to
initiates with the open procedure. As profession must adapt such aspects in respect of
dealing with the patients openly and also discuss the matter with honesty. As through
this aspects it also feel secured and helpful in respect of sharing any such
consequences which they are felling at the time of treatment. Through this aspects the
duty of care is undertaken in respect of determining the harm which the patients are
occurring in respect of treating him or any issue aeries during the treatment procedure.
Thus through this aspects the issue are undertaken in respect of securing the right of
the person before undertaking any of the matters.
1.3
Ans:
Explain how duty of care contributes to the safeguarding or protection of individuals.
The duty of care in respect of individual is to be undertaken in respect of protecting
them from any such harm or illness which is occurred from any such things or also
provide security in respect of abusing any of the diseases through any of such aspects.
Thus protection is to be done through undertaking their matter seriously and also the
diseases which they are facing. Through this aspects the more care and protection is
undertaking in respect of securing their rights in better way. In context of imposing the
legal polices, the care is also undertaken so that their rights are secured and also thus
didn't pay any financial issue to resole their financial distress regarding getting proper
treatment. Through imposing correct laws in respect of infringement of rights will
1 | P a g e

also protect the right of the individual in better way.
2.1 Describe conflicts or dilemmas that may arise between the duty of care and an
individual’s rights
In respect of discussing the matter related to undertaking the duty of care and
individual right is relating to protecting the right of the person but every person had
different perspective to taking the treatment. Thus, in such manner the conflict arises
in respect of protecting the individuals from such risk but they are familiar with the
facts that by conducting their aspects it faces harm to them. In respect of undertaking
the matter related to conflict is that, the issue is raised in respect of individual who is
suffering from mental diseases is refusing to under the work which is necessary fro
their improvement is medication. Thus, in such aspects the conflicts is raised in respect
of motivating the mental health patients to behave ethically and also adapts the terms
in better way. Thus, in this aspects the duty of care is undertaken in respect of
providing the better treatment.
2.2
Ans:
Describe how to manage risks associated with conflicts or dilemmas between an
individual’s rights and the duty of care
In context of managing the individual interest or duty of care through supporting the
matter which can reduces the matter of conflict at work place is relating to taking
guidances from the professional. As they are well trained and also know the aspects to
provide better treatment to patients. Thus, through this aspects they can also provide
training to the person which is taking care of the individual in respect of dealing in
matter in right way. Thus, in such manner risk is managed in context of taking helps
from professional to interpret better results as every diseases of individual are different
and also the methods of treatment is also different.
2.3
Ans:
Explain where to get additional support and advice about conflicts and dilemmas
The help in context of additional care or duty is undertaken through training procedure
which is undertaken by the professional. In this aspects, the professional provide
training to he people in respect of dealing in any such matter. They also undertaken
various live examples in respect of dealing such patients through this aspects. This
helps in gaining wider knowledges in respect of dealing such matter upon individual to
get better results. They also take helps through internet in which the bets techniques
are used in respect of treating the person with different diseases. Thus, through this
aspects they also get training from the skilled person which carry the specialist in this
particular field.
3.1
Ans:
Describe how to respond to complaints.
In context of responding the procedure regarding to complaint, it is undertaken in
respect of carrying the accurate procedure through which they can use the accurate
platform to file the complaint. As after filling the complaint, the complaint is to be
heard with spending the plenty of time so that they feel that their issue are properly
undertaken in right manner. As the report is further undertaken to the manger of the
2 | P a g e

holder by expecting the correct decision which is to be made in respect of the issue
raised. Thus, in such aspects the needs of the individual are satisfied in respect of
dealing in matter in right way.
3.2
Ans:
Explain the main points of agreed procedures for handling complaints
The points which is to be considered in respect of handling complaint is relating to
time frame. As every document carry the particular time frame which is to be
stipulated that issue must be resolved within the particular time period. Thus, through
this aspects they can satisfy the needs of the customer in better way. The another point
which is to be considered is relating to making the acknowledgement letter which is
related to formal complaint which is made by the individual itself. Thus, in such matter
it gives authenticity to the complaint in respect of resolving such matter within the set
time.
Candidate’s Signature: _______________________ Date:_________________________
Assessor’s Signature: ________________________ Date:_________________________
IQA’s Signature:___________________________ Date:________________________
(If sampled)
3 | P a g e