Difference Between Product and Service Essay 2022

Difference between Product and service
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Any business offers two types of offerings. It is either a service or a product. While service sis
referred to those that are the intangible offerings by the company which can be asked for, the
products are physical beings which are needed or used for specific purposes. The following piece
will discuss in detail the main features of a service that distinguishes it from products:
1. Intangibility: A service is intangible which means it cannot be felt, seen, tested or heard
before being bought. It is not possible for potential customer to judge and perceive the
quality of service before, and even during as well as after the purchase. A product on the
other hand is tangible and physical (Rosca Arnol and Bendul 2017.). The customer can
actually see the product bfore buying and then decide upon his choice of buying or not.
For example, a car is product which the customer can see and touch. He can even
get a review of the features and parts of the car. However, if this car gets damaged, the
repairing of the car becomes a service. The customer is not able to see what is being
done.
Implication:
These intangibility posses a sense of problem to the customers, as they face difficulty in
having knowledge about the service before purchasing. The challenge for the service provider
thus remains in the fact that they have to determine the extent of determining the intangibility
and the actions of management for making it more tangible.
2. Inseparability
In terms of sequence of production and consumption, the difference between service and
product is distinct and marked. Products are generally produced first and are then stored
to be finally sold as well as consumed (Chaudhuri 2012). The service on the other hand is
first sold, then produced and finally consumed. Moreover, there are also instances where