This assignment provides a comprehensive analysis of Tesco's business empire, including its leadership styles and business models. The report explores the application of Herzberg's two-factor theory and McClelland's needs theory in understanding Tesco's organizational dynamics. Additionally, it delves into the impact of customer service on the company's success, providing insights into Tesco's strategies for delivering online groceries, banking, and mobile services. The assignment is a valuable resource for students seeking to understand the complexities of business management and leadership.