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Management and Operations of Marks and Spencer Ltd in UK : Report
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Added on 2020-01-07
Management and Operations of Marks and Spencer Ltd in UK : Report
Added on 2020-01-07
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UniversityMANAGEMENT AND OPERATIONSByDateNameLecturer’s Name
MANAGEMENT AND OPERATIONSContentsTask 1..........................................................................................................................................................3Differentiate between the role of a leader and the function of a manager................................................3Examples of the function of a leader and the role of a manager use in different situational contexts......4Introduction of Marks and Spencer and its management structure..........................................................5The differences between management and leadership.............................................................................5Impact of Contingency theory in leadership and management................................................................6Impact of System leadership theory in leadership and management........................................................7Impact of contemporary management theories to the growth and sustainable performance of the organization.............................................................................................................................................8Conclusion and recommendation.............................................................................................................9Task 2..........................................................................................................................................................9Introduction.............................................................................................................................................9The importance and value of operations management in achieving business objectives.......................10Details of key operational approaches...................................................................................................11Approaches to critical operations...........................................................................................................12PESTEL analysis...................................................................................................................................13Conclusion and recommendation...........................................................................................................15References.................................................................................................................................................17Page 2 of 21
MANAGEMENT AND OPERATIONSTask 1Differentiate between the role of a leader and the function of a managerThe organization considered here is Marks and Spencer Limited of United Kingdom. Here, the difference between the role of a leader and the role of a manager is described. A manager is something in an organization who is the representative of the authority, moreover he or she is theperson who manages all works by make the employees working at their targets and leader is something who make the workers eligible for the given work, he works with the whole team and make a steady project fruitfully. The managers of Marks and Spencer have employees whereas the leaders win the followers. Managers react to change whereas the leaders create to change. Moreover, the managers of Marks and Spencer have good ideas and the leaders implements them. Managers play a significant role in the organization regarding communication(Toye and Gottlieb, 2005).Page 3 of 21
MANAGEMENT AND OPERATIONS The managers communicate with the employees and other staffs of Marks and Spencer in a polite manner. On the other hand, the leaders persuade them. Managers are useful in directing groups, and leaders create teams. The managers try to be heroes, but the leaders make stars of everybody around them. Additionally, the managers take credit, and the leaders take responsibilities. Leaders create shared focus, and the managers are focused regarding a particularly significant project. Managers exercise power over people whereas leaders develop power with people. Leadership is all about getting outcomes for the followers. If a leader gets results, people will support him often without caring too much about how the leader got them(Pilbeam, 2000). The requirements of Marks and Spencer increase the value of shareholder, and the primary of the public sector must increase the values of the public. The value of shareholder can be increased over either by boosting the stock price or paying dividends on stock that is owned. The outcomes are usually measured as total shareholder return over some period. There is a fascinating conviction that the future generation of either value of public or shareholders requires the conforming or blend of the interests of various accomplices in the endeavor; shareholders, employees, suppliers, customers or clients, and the distinctive gatherings inside which the attempt works and with which it partners(Hazlitt, Chandler and Paulin, 2011). In spiteof this view, ineffectiveness to satisfy shareholders is more likely than any of the others to bring about business leaders hurt. Also, a leader must have the ability to distinguish what's coming up ahead, to see openings that should be the target of movement. They also see risks before they rise. Discovering the horizon does not recommend that experience is insignificant. Irrespective ofwhat may be normal, to the extent that people have been through experiences and picked up fromthem, they will speak made a judgment and, perhaps, some understanding.Page 4 of 21
MANAGEMENT AND OPERATIONSExamples of the function of a leader and the role of a manager use in different situational contexts For the example it can be said that a specific project of work has been given by the authority to the management. Management divides the work by the mean of working teams and put the job upon the hand of the leaders of the teams. Then it is the responsibility of the leaders to make the project successful. Marks and Spencer have managers like Food section administrator, Café Manager, Finance, and Operations section manager and so on. Food section managers create the best possible shopping experience ensure and they ensures safety and healthful standard food to the customers. On the other hand, finance and operations division manager protects profits and finds new ways to deliver improvements in the finance sector(Giuliani and Kurson, 2007). The café manager of Marks and Spencer caters delicious foods of all appetites and tastes which lead to the success of Marks and Spencer opinion. Apart from it, the clothing section manager of M&S provides customers with affordable and luxury clothes. Consequently, these manager manages to hit the objective of making a certain amount of profit in a year. Marks and Spencer operational team leaders who oversee the process flows for the entire distribution center. The activities of leaders are based on the weekly and monthly basis. They meet and exceed the requirements of the business. The leaders are also engaged in development and training of employees and staffs in a particular team(Whole Foods & Marks & Spencer Case Study, 2007). These leaders show their leadership qualities and styles and motivate everyone to perform at their best as well as deliver superior service performance. The leaders of Marks and Spencer are also engaged in inventory management and performance of the employees. Page 5 of 21
MANAGEMENT AND OPERATIONSIntroduction of Marks and Spencer and its management structureMarks and Spencer is one of the traditional British retailer's stores regarding food; foot wears, clothes, gift as well as house appliances which spread through North America, Asia, and Europe.Moreover, the organization has more than four hundred and fifty stores in the United Kingdom and they employ more than sixty-five thousand individuals(Black Book - Marks & Spencer, 2010). Besides that, the organization also operates outside the nation where it has a developing business in appropriate places where customer demand is more. The organization is in a relationship with its suppliers and clients and was esteemed worldwide as the leading retailer of United Kingdom regarding clothes of men and women and food section. Marks and Spencer accomplished operating efficiency by implementing extended marketing mix as well as marketing mix: 4P for satisfying the needs and demands of the customers. As a result, the company can maintain the reputation among the retail companies(Marks & Spencer ordered to Page 6 of 21
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