Digital Issues: Change Management Intervention for ICT Projects in VAGO

This report discusses the change management intervention used in VAGO to implement ICT projects and the benefits of IT governance. It also explores the VALIT framework and Kotter's change management model.

Running Head: Digital Issues 0
Governance
5/4/2019

Digital Issues 1
Executive Summary
This report has been including about the change management intervention that has been used in
VAGO departments to implement the ICT benefits in the department. The governance
performance needs an IT project to meet the needs of the common people. The VALIT
framework actions have been used in this report to proposed the change management
interventions. The VALIT framework is an educational device used to decrease the weakness in
the activities performed by the government. This report includes information regarding the
Victorian's Auditor General Office that faces the problems regarding the ICT projects and failed
in meeting the requirements of the people. Kotter's change management model has been used in
this report to explain the change intervention.

Digital Issues 2
Contents
Executive Summary.........................................................................................................................1
Introduction......................................................................................................................................3
IT governance and change management strategies.........................................................................4
IT governance concepts and frameworks........................................................................................6
Change Management Plan...............................................................................................................8
Conclusion.....................................................................................................................................11
References......................................................................................................................................12

Digital Issues 3
Introduction
This report will include the process of ICT technologies used in government performance and the
benefits of ICT projects in government functions. The information of VAGO office will be
included in this report. The VAGO faces many problems in the implementation of IT dashboard
system, they cannot afford the benefits of the ICT projects, and many problems occurred in the
government bodies that can reflect the use of ICT projects. The various impacts of ICT
investments will be included in the report. The change intervention process has been used in this
report to explain the process of the ICT projects and their changes in the government
organization. The change intervention will be explained in this report by using Kotter's change
management model.
The report is related to the benefits of ICT investments in the VAGO office. The VAGO
organization used a number of ICT projects to improve the situation then also they cannot get the
proper solutions regarding the problems. The VAGO document defines governance performance.
The VALIT framework is used to decrease the weakness in the activities of the government. The
change management used to analyze the benefits of ICT projects. Kotter change management
model will be described in this report.

Digital Issues 4
IT governance and change management strategies
The related case is connected with the use of the ICT technologies and projects for the several
benefits in VAGO organization. IT governance is an important method that is related to the IT
technologies used in the government sector and manages the government process easily (WU, et.
al., 2015). The VAGO used any projects in their work related to the ICT but there are no benefits
occurred in the organization.
The IT governance is a framework used to give the proper structure for the business
organizations to ensure the IT investments needed for the several business objectives. The IT
governance provides the structure for maintaining the IT strategy along with the several
strategies of the business. By this strategy, the organizations can improve the overall structure for
gaining the proper benefits. The organization can achieve its goals and objectives by using the IT
strategy (Schlosser, et. al., 2015). The VAGO organizations needed to implement the new IT
dashboard system for attaining the benefits regarding the ICT projects. The change management
intervention has been used by VAGO to achieve the benefits of the ICT projects. The VALIT
framework has been used by VAGO to implement the ICT projects and to achieve several
benefits. VALIT framework used to maintain the value of the business from several IT
investments. The VALIT framework includes several principles and best practices that defined a
set of key management practices and it provides help to executive management. VALIT gives
permission to the managers to get the value of the business from several IT investments. The IT
governance framework includes various parts that are set of guiding principles and a various
number of processes that are used to set the different practices of key management (Van
Grembergen and De Haes, 2018). The governance practices that include information technology
that is used to manage the business environments.
The change management strategies are important in the IT governance framework and in the
current study, the change managements intervention has been placed to make the overall process
better and to achieve benefits regarding the ICT projects. For implement the change in the
organization, various levels are needed to identify what is known as change levels of
intervention. In the change project implementation, the different intervention levels are
considered These levels can help in successfully implemented the hanged in the organization.

Digital Issues 5
The VAGO office needs to implement the change regarding the use of ITC projects because the
previous ICT projects need not success the overall process of the organization. The level of
intervention is related to organizational development. The change management process is helpful
in VAGO to implement the VALIT framework in the business and achieves success in the
organization regarding the ICT projects. The VAGO needs to implement the change due to the
achievement of benefits regarding the ICT projects as these projects help the organization in
achieving better technologies (De Haes and Van Grembergen, 2015). The change management
strategies are very helpful in the overall process of the case study. The effective change
management strategies are like propose incentives, exercise authority, redefine cultural values,
shift the burden occurs as per the change and recruit the persons who are the champions of
change. All these strategies are useful in the change implementation and increase the change
processes in the respective organization. The VAGO used these strategies in increasing the
change implementation process.

Digital Issues 6
IT governance concepts and frameworks
The IT governance has been used by VAGO to implement the new dashboard management to
manage the overall process related to the ICT projects. The IT governance provides the proper
framework and structure that are related to the IT resources and information that helps in
achieving the goals of the particular organization. This method is also used by public sector
organizations, as technology is also needed by the public- sector organizations (Al-Qassimi and
Rusu, 2015). The perspectives of IT governance also do performance monitoring. The VAGO
uses the strategy of IT governance to implement the best practices of the ICT projects and attain
the benefits regarding the ICT projects. The IT governance functions support the business to
achieve the requirements that are needed to use a framework of IT governance.
The concept of IT governance is used to align the several initiatives with overall objectives of the
business. In this report, the IT governance is related along with the VAGO organization that fails
in implement the ITC projects properly in the business. IT governance is totally related to the IT
projects implemented in the related organization (Wilkin, et. al., 2012). The framework of IT
governance has a core purpose that ensures the organizations take better decisions regarding the
business. In this case context, the VAGO organization needed to implement the new ITC projects
like dashboard system for the better benefits of the ICT projects. IT governance is related to the
IT investments done by the business to achieve particular needs. There are several principles of
IT governance which are described below-
 The Behavior principle: This principle includes the organizational behavior that
provides the solution as per the behavior.
 The Deployment Principle: the solution related to the governance must be
incrementally implemented.
 The Risk Principle: This principle is related to the several measures and controls
used to maintain the risk occur in the process.
 The suitability Principle: In this principle, the needs are considered which are
used to analyze the plan for the level and style of governance.
 The Automation Principle: This principle is related to the technology that gives a
particular solution for empowering.

Digital Issues 7
The VAGO organization needed to adopt the VALIT framework that is considered in the
concept of IT governance. This strategy gives immediate success to the organization in
implementing the change in the organization (Rubino and Vitolla, 2014). Governance
helps the organization in implementing several policies and strategies and reduce the
possibility of occurring risk in the relevant project. IT governance is mainly related to the
change process implemented in the organization to properly manage the IT governance
within the organization. The framework of IT governance is used to provide several
guidelines and measures to use the IT resources in the organization. The VAGO
organization use several methods by the IT governance framework so that they
successfully implement the change in the organization and get several benefits regarding
the ICT projects (de la Camara, et. al., 2012). The VAGO needs a proper structure by the
IT governance so it is used the IT resources in the process of an organization. This
framework can only implement the change intervention in the organization.

Digital Issues 8
Change Management Plan
The VAGO organization used the change intervention in applying the framework to achieve the
benefits of ICT projects (Termeer, et. al., 2017). For implement, the change in the process of an
organization, the Kotter's change management model has been used. The change management
plan has been implemented in the organization for successful implement the change in the
VAGO office. The VAGO needs to implement the change in the overall process to achieve the
benefits and implications in the ICT projects. Kotter's model is one of the best methods to
implement the change in the organization and get success in the relevant field.
The Kotter's model is related to the leadership change so that the organization is implemented the
change as soon as possible. The Kotter change management model includes eight steps, which
implements a better change process in the organization (Head and Alfrod, 2015). The VAGO
needs to get the benefits related to the ICT projects. The eight steps of Kotter’s model will be
described below-
 Create urgency
This step provides support to the company for maintaining the change. The sense of
urgency creates a sense of change. The urgent change has been developed in the process
and it helps to spark the initial motivation (Kuipers, et. al., 2014). For this particular
process, various processes need to do like to analyze the potential threats and develop
scenarios to make change management. Several opportunities need to be examined in this
step of change management.
 Make a powerful coalition
This step needs to convince the people regarding the necessary changes. This step
includes strong leadership and proper support from the important people of the
organization. The change is also essential to lead and managing the change process is not
enough. The effective leaders find by the proper coalition. Change is necessary
 Make a change vision
To make a change in the organization, there is a need for proper vision. When the change
management process creates many ideas in starting then it is important to make a proper

Digital Issues 9
vision regarding the change. The VAGO organization need to make a proper vision
before implements the change of ICT projects (Kuipers, et. al., 2014).
 Communicate the vision
After making a vision, the vision will create the success of the organization. It is
important to share the vision with the other members after making a proper vision. It is
important to communicate frequently and powerfully with the people of the organization
(Uhl and Gollenia, 2016).
 Remove hurdles
In the change management model, the hurdles need to be removed (Kotter, 2012).
Because of hurdles, the change cannot be properly implemented in the organization.
 Create short-term wins
Success is the process of motivation. The important part is to make short-term wins so
that the change management wins the organization and increases the overall process of
the organization (Pollack and Pollack, 2015).
 Build on the change
The Kotter argues that the change projects fail due to the declaration of victory is
declared (Quinn, et. al., 2012). The real wins are the only beginning to attain long-term
change.
 Anchor the changes in corporate culture
To make any change stick, it is a part of the core of your business organization. The
corporate culture defines the overall process of the business.

Digital Issues 10
Conclusion
The report includes the process of change management implements in the VAGO organization.
The VAGO organization fails in the ICT projects so the business needs to implement the change
by VALIT framework. The VALIT framework is very helpful in ICT projects implementation.
The IT governance concept has been described in the report to understand the benefits of ICT
projects. All the process described in the report includes the level of change intervention that is
very essential for the overall process. As per the case study, the VAGO organization fails in
implementing the framework of IT governance so it needs to implement a new dashboard system
in the organization for the proper IT governance. IT governance is a very famous concept that is
used by the public sector organization to maintain the benefits of ICT projects. This report has
been included the Kotter change management model to implement the change process in the
organization so that better achievements can be gained by the organization. This report has been
based on IT governance concepts and frameworks, which is very essential for the business.

Digital Issues 11
References
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learning. Australasian Journal of Educational Technology, 28(1).

Digital Issues 12
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