The Impact of Digital Technologies during Covid-19 on Workplace Transformation

This research proposal aims to analyze the impact of digital technology during the time of Covid-19 on workplace transformation, with a case study on Cafepod Coffee company. It will examine the use of digital technology, challenges faced by employees, and provide solutions for coping up with transformation challenges.

Research Proposal Form
Student Name:
Student Number:
Centre Name:
Tutor: (please delete, as appropriate)
Date:
Unit: HNBS 311
Proposed title:
The Impact of using digital technologies during the time of Covid-19 on workplace
transformation.
Section One: Title, objective, responsibilities

Title: The Impact of using digital technologies during the time of Covid-19 on workplace transformation.
Aim:
To analyse the impact of digital technology during the time of Covid-19 on workplace transformation. A case
study on Cafepod Coffee company
Objectives
 To analyse the use of digital technology at the time of pandemic
 To examine the impact of digital technology on the workplace transformation in Café pod company.
 To identify the challenges faced by employees during workplace transformation in pandemic.
 To provide solutions for coping up with transformation challenges in Cafépod coffee company.
Questions
 What is the use of digital technology at the time of pandemic?
 What is the impact of digital technology on the workplace transformation in Cafepod coffee company?
What are the challenges faced by the employees during workplace transformation in pandemic?
 What are effective solutions for coping up with the transformation challenges in Cafepod company?
Section Two: Reasons for choosing this research project
Research rationale:
According to Miscovich, 2021, The use of digital technology is increasing day by day at every field in life.
Businesses are taking growth through using online platforms for which employees need to adjust with new
working environment. This shows that the digital technology will be the future of business success. This topic is
important to analyse the challenges of using technology so that, I could clear my future path. My goal is to
become a leader in a reputed organisation. So I want to improve convincing and interpersonal skills to manage
workplace in the company. Through analysing this topic, I can seek growth in my life by working on my
personal interest which is to be a versatile leader. This can be done through focusing on digital challenges to
bring workplace transformation in positive manner.
Section Three: Literature sources searched
To analyse the use of digital technology at the time of pandemic
According to Souza, , 2022, The digital technology is used widely in the business operations. At the time of
pandemic, it is the only way to grow business in an effective manner. The pandemic has caused much trouble
in the market due to which business could not reach to customers. Using digital technology, online deliveries,
customer services are provided. All the business functions can be done through using software’s, online

channels and employee performance tools. Along with that, the digital technology is useful for providing best
customer experience. It becomes effective when employees learn to formulate strategies in creative manner.
therefore, digital technology has wider use in business functioning during the pandemic.
To examine the impact of digital technology on the workplace transformation in Café pod company.
According to Ulukan, 2020,The digital technology has great impact on workplace transformation in Cafepod
company. It is a SME of London which has faced losses during the Covid- 19. There are some positive as well
as negative impact which includes digital technology is helpful for bringing innovation in workplace whereas, it
creates barriers in communication and difficulty in adopting the environment. The company has the impact of
digital technology in negative ways as they are not able to utilise technical resources which impact on their
performance. but there is good impact of digital workplace transformation is that efficiency, convenience and
communication becomes easy in order to achieve business goals.
To identify the challenges faced by employees during workplace transformation in pandemic.
According to Williams, and Schubert, 2018, Workplace transformation is all about making employees
adaptable in dynamic business situation. Employees have found the business challenging during Covid-19 and
there was strict requirement of workplace transformation by making business online. The employees are not
getting effective training as they are working from home and remote areas. The people are not allowed to go
outside and work from sites. Therefore, they find it challenging to use digital software, make communication
with the leaders and managers, check their work performance and be aware about necessary workplace changes
in the learning environment.
To provide solutions for coping up with transformation challenges in Cafépod coffee company.
The business like Cafépod Coffee company has faced by transformational challenges to retain employees in
business. The challenges like unaware about digital software and technology will impact on the performance of
employees. For that instance, the leaders and managers need to make new strategies and plans to communicate
with employees. Also, proper training and regular feedbacks is crucial to connect with employees and find
workplace issues.
Section Four: Activities and timescales
Activities to be carried out during the research project (e.g. research,
development and analysis of ideas, writing, data collection, numerical analysis,
tutor meetings, production of final outcome, evaluation, writing the report):
Activity Days and target date
How long this will take: It
will take around 1 month to
complete the whole research.

Proposal 13 June
Chapter 1 16 June
Chapter 2 22 June
Chapter 3 28 June
Chapter 4 2 July
Chapter 5 15 July
Chapter 6 20 July
 Milestone one: Submitting the Research Proposal
Target date (set by tutor): 13 June 2022
 Milestone two: Submitting the Research Project Report
Target date (set by tutor): 25 July 2022
Section Five: Research approach and methodologies
Research approach: It is all about taking a wider perspective of conducting the research. It gives a clear
demonstration of how the research is going to conduct. It is of two types inductive and deductive. This research
is based on deductive approach which does not require a new theory to be formed. Therefore, inductive research
is not suitable which is time consuming and cost taking.
Research philosophy: This part of the research involves philosophies which includes beliefs and assumptions
that is going to use throughout the report. There are two philosophies like interpretivism and positivism in which
this research is based on intrepretivism philosophy. This is about using theoretical concepts which is less time
consuming and boost knowledge about the concept Zimmer, , Baiyere, and Salmela, 2020. Also, positivism
philosophy depends on the scientific reasons and logics which do not work with this research.
Research methodology
It is methods and way of doing research in an effective manner. choosing right methods and tool will result in
conducting research by fulfilling its aim and objectives.
Data collection: there are mainly two methods of collecting data in both theoretical and statistical manner.
quantitative method used for gathering information in statistical manner whereas, theoretical data can be
collected through qualitative method. This research is based on quantitative as it gives more realistic data. these
two methods are a part of primary and secondary research in which most suitable for this research in primary
method/
Sampling: It is a method of collecting information from people through asking question. This research use
random sampling method in which 50 respondents are the participants.

Comments and agreement from tutor
Comments (optional):
I confirm that the project is not work which has been or will be submitted for another qualification and is
appropriate.
Agreed: (name):
(date):
Comments and agreement from project proposal checker (if applicable)
Comments (optional):
I confirm that the project is appropriate.
Agreed: (name): (date):

References
Books and journals
Miscovich, P., 2021. The intelligent, experiential and competitive workplace: Part 1. Journal
of AI, Robotics & Workplace Automation, 1(1), pp.70-86.
Souza, L.D., 2022. Trust, flexibility and technology: The keys to creating a more mature
workplace. Corporate Real Estate Journal, 11(3), pp.214-223.
Ulukan, S.E., 2020. Integrating Cultural Change Management Program with Smart
Workplace Transformation and Refurbishment Project Schedule. Civil Engineering
and Architecture, 8(5), pp.847-859.
Williams, S.P. and Schubert, P., 2018. Designs for the digital workplace. Procedia computer
science, 138, pp.478-485.
Zimmer, M.P., Baiyere, A. and Salmela, H., 2020. Digital Workplace Transformation: The
Importance of Deinstitutionalising the Taken for Granted. In ECIS.

Research Ethics Approval Form
All students conducting research activity that involves human participants or the use of data
collected from human participants are required to gain ethical approval before commencing
their research. Please answer all relevant questions and note that your form may be returned if
incomplete.
For further support and guidance please see your respective Unit Tutor.
Before completing this form, we advise that you discuss your proposed research fully
with your Unit Tutor. Please complete this form in good time before your research
project is due to commence.
Section 1: Basic Details
Project title:
The Impact of using digital technologies during the time of Covid-19 on workplace transformation.
Student name:
Student ID number:
Programme: HNBS
School / College: The London College
Intended research start date: 13 June 2022
Intended research end date: 25 July 2022
Section 2: Project Summary
Please select all research methods that you plan to use as part of your project (Please tick):
• Interviews:

• Questionnaires: *
• Observations: *
• Use of Personal Records: *
• Data Analysis: *
• Action Research:
• Focus Groups:
• Other (please specify): Articles and Literature review.
Section 3: Participants
Please answer the following questions, giving full details where necessary.
Will your research involve human participants? Who are the participants? Tick all that apply:
Ages 12-16:
Young People aged 17–18:
Adults: above the age group of 25 who are the employees of Cafepod company.
How will participants be recruited (identified and approached)?
The participants will be identified through random sampling.
Describe the processes you will use to inform participants about what you are doing:
The participants will be informed by social media platforms like Gmail.
How will you obtain consent from participants? Will this be written? How will it be made clear to
participants that they may withdraw consent to participate at any time?
The data is given consent to the participants to take back their information at any time. It will be
written form that they could withdraw consent anytime they wish to.

Studies involving questionnaires: Will participants be given the option of omitting questions they do not
wish to answer? Please tick:
Yes: *
No:
If No please explain why below and ensure that you cover any ethical issues arising from this.
Studies involving observation: Confirm whether participants will be asked for their informed consent to be
observed. Please tick:
Yes: *
No:
Will you debrief participants at the end of their participation (i.e. give them a brief explanation of the study)?
Please tick:
Yes: *
No:
Will participants be given information about the findings of your study? (This could be a brief summary of
your findings in general). Please tick:
Yes: *
No:
Section 4: Data Storage and Security
Confirm that all personal data will be stored and processed in compliance with the Data Protection Act
(1998).
Yes: *
No:
Who will have access to the data and personal information?
The data will be access only by the researcher.

During the research:
Where will the data be stored?
The data will be stored in files.
Will mobile devices such as USB storage and laptops be used?
Yes:
No: *
If yes, please provide further details:
After the research:
Where will the data be stored?
The data will be stored in password protected computer.
How long will the data and records be kept for and in what format?
The data will be kept in Document format till it is not taken back by the participants.

Will data be kept for use by other researchers?
Yes:
No: *
If yes, please provide further details:
Section 5: Ethical Issues
Are there any particular features of your proposed work which may raise ethical concerns? If so, please
outline how you will deal with these:
It is important that you demonstrate your awareness of potential risks that may arise as a result of your
research. Please consider/address all issues that may apply. Ethical concerns may include, but are not limited
to the following:
• Informed consent.
• Potentially vulnerable participants.
• Sensitive topics.
• Risks to participants and/or researchers.
• Confidentiality/anonymity.
• Disclosures/limits to confidentiality.
Data storage and security, both during and after the research (including transfer, sharing, encryption,
protection).
• Reporting.
• Dissemination and use of your findings.
Section 6: Declaration
I have read, understood and will abide by the institution’s Research and Ethics Policy: Yes: * No:

I have discussed the ethical issues relating to my research with my Unit Tutor: Yes: * No:
I confirm that to the best of my knowledge:
The above information is correct and that this is a full description of the ethics issues that may arise in the
course of my research.
Name:
Date:
Please submit your completed form to Moodle via the relevant TurnitIn submission link