Changes in Management and Leadership due to Digital Technology

CHANGES IN
MANAGEMENT AND
LEADERSHIP DUE TO
DIGITAL TECHNOLOGY
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DATE OF SUBMISSION

INTRODUCTION
Digital Technology in InterContinental hotels, such as the InterContinental Hotel, have resulted in a change
in the styles and skills of leadership and management that are required by the hotels (Noe, Hollenbeck,
Gerhart & Wright, 2017). One of the most significant changes would be in the way that the hotels manage
check-ins and check-outs, as well as other services and how they are managed.

CLASSICAL
MANAGEMENT
THEORIES
•Fayol's five functions of
management is one of the classical
management theories which aims to
increase productivity by treating
workers like machines (Wang &
Chung, 2015). However, due to the
rise in digital technology, this theory
of management and leadership
would result employee
dissatisfaction.