Report on Digital Transformation Strategies for Age UK Services

This report delves into the digital transformation of Age UK's services, analyzing the organization's background, structure, and culture. It identifies services like Information and Advice, Visiting, and Wellbeing as suitable for digital adaptation, discussing the merits and limitations of such a transition. The report highlights the barriers faced by Age UK, including skills gaps and limited access to technology among the elderly, while also providing recommendations for overcoming these challenges. It suggests strategies for digitally transforming specific services, such as launching applications for visiting services and utilizing social media for wellbeing services. The conclusion emphasizes the importance of digital transformation for achieving organizational goals and improving service delivery to the elderly population.