Importance of Innovative Digital Transformation within an Organization: A Study on Tesco Plc
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This study investigates the importance of innovative digital transformation within an organization, with a focus on Tesco Plc. It includes a literature review, research methodology, data analysis and findings, and recommendations.
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Table of Contents INTRODUCTION...........................................................................................................................4 Project background......................................................................................................................4 Research Objectives.....................................................................................................................4 Research questions.......................................................................................................................4 Project planning...............................................................................................................................4 LITERATURE REVIEW................................................................................................................7 To understand the concept of innovative digital workspace.......................................................7 To investigate the importance of digital workspace with respect to an organization..................8 RESEARCH METHODOLOGY....................................................................................................8 Research type...............................................................................................................................9 Research approach.......................................................................................................................9 Research philosophy....................................................................................................................9 Data collection...........................................................................................................................10 Data analysis..............................................................................................................................10 Sampling....................................................................................................................................10 Ethical considerations................................................................................................................10 CHAPTR FOUR: DATA ANALYSIS AND FINDINGS.............................................................12 Theme 1:Awareness about innovative digital workspace concept:.........................................12 Theme 2:Reduction of work load and increase in performance of employee with innovative digital workspace:......................................................................................................................13 Theme 3:Barrier arrived after introducing innovation in the workspace:...............................14 Theme 4: Key transformation which can be notice occurred after innovative digital workspace: ...................................................................................................................................................15 Theme 5: Experience of working in digitally hybrid workspace:.............................................17 CHAPTER FOUR: CONCLUSION AND RECOMMENDATIONS..........................................18 3 – Project Logbook.............................................................................................................19 4 – Reflective Practice.........................................................................................................20 REFERENCES................................................................................................................................1
INTRODUCTION Project background A workspace transformation can be referred to as changing the way in which the work allocated to the employees is carried out within the organization. The workspace transformation includes changes in the processes of carrying different activities within and organization and also changing the processes, policies, rules and regulations within a company (Bairagi, and Munot, M.V. 2019). The present study is being conducted in order to determine how an organization transforms itself into a digital workspace and how essential it is for a company. The present study aims to investigate how Tesco Plc aims to transform its itself into a digital workspace for their employees. Aim:To investigate the importance of innovative digital transformation within an organization: A study on Tesco Plc. Research Objectives ï‚·To develop an understanding about the concept of digital workspace innovation. ï‚·To determine the importance of digital workspace with respect to an organization. ï‚·To recommend strategies which could help the Tesco in enhancing their workspace transformation. Research questions Q.1 What do you mean by digital workspace innovation? Q.2 State the importance of the digital workspace innovation in context of an organization? Q.3 Present the best strategies that can help an organization in improving their workspace transformation. Project planning A project management plan can be understood as an important document that includes the description of each and every activity that is going take place within the project or the study. It is considered as an important document as it involves important information with respect to the subject of the study and also provides a base in order to carry out the activities. Cost It is considered as an important aspect of the project planning process as it involves the information about the cost associated with carrying out the project.
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Key elementCost in £ Laptop & internet charges40 Books and articles50 Food and beverages40 Transportation cost30 Data collection cost40 Total£200 Scope The present study will focus on determining the importance of the digital workspace with respect to the chosen organization i.e., Tesco Plc. The present study will include a secondary as well as a primary research in context of understanding the concept of the innovative digital workspace and how it helps a company in increasing the productivity and efficiency of the employees within the organization (Cr, 2020). It will also include a primary research conducted among the employees of the Tesco Plc in order to understand their opinions and perception with respect to the subject of the research. The findings and observations of the study will be used by the research scholar in conduct a thesis or research in a similar field or might help the company in enhancing their process of workspace transformation. Milestone Milestones can be described as a benchmark that helps the researcher in identifying if they have succeeded within the study or not. It also helps the researcher in determining whether they have been moving into the right direction or not. The milestones in context of the present study includes the following areas: Project approvalThe major milestone in context of the present studywastotakepermissionfromthe managementoftheTescoPlc.Inorderto conducttheprimaryresearch.Thepresent study requires conducting a survey within the employees of the Tesco Plc.
Review of aims and objectivesHere, the researcher tries to develop suitable aims and objectives with respect to the study. Other decisionSimilarly, the researcher carries out other tasks inordertoachievethetargetssetbythe researcher and formulate effective observations and conclusions. Gantt chart WBS The WBS is inclusive of each and every aspect of the present research. It preent the whole structure of the study into a format of flow chart.
LITERATURE REVIEW To understand the concept of innovative digital workspace According toMeske, and Junglas, (2021), a digital workspace can be defined as a collaborative technological framework that is used by different organizations within the market in order to deliver the work allocated to different employees within the company. The employees of the organization include different types of technologies, applications, and software within the organization that makes it easy for the company to manage the work associated with their enterprise and also allow the workforce to carry out the same easily. Here, the work allocated to the employees is easy to carry out because, the employees are provided with an opportunity managetheirwork evenwhen some of theemployeesare working remotely.When an organizationdecidestotransformitselfintoadigitalworkplace,thecompanyneedsto implement the use a number of technologies within the organization in order to collaborate the
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efforts of the different individuals working within the organization and allow the company to increase the efficiency and productivity of the employees. As investigated byMishra, and Alok, (2022), it has been determined that a digital workspace includes a variety of components which includes app and desktop virtualization which will provide the employees with remote access to the resources of the company. Similarly, it also includes tools which makes it easier for the employees to share the files with each other within the organization. There are times when the company makes use of effective collaboration tools or video conferencing tools that allow the company to conduct online meetings even when certain employees of the company are not available within the enterprise. In these times, the management of the company makes use of tools such as Zoom, Webex and many more. To investigate the importance of digital workspace with respect to an organization As stated byMüller, Drouin, and Sankaran, (2019), the benefits of transforming an enterprise into a digital workspace includes Enhanced security and data breach, enhanced employee experience, and the flexibility to choose the technology that is required by the enterprise. It has been identified that a digital workspace helps an organization in proving the IT department with an opportunity to keep an eye on the network traffic, endpoints, files and users within the company and thus, help the organization in securing each and every aspect that is important for their company. The use of artificial intelligence and machine learning secures the data of the company and prevents the same from getting attacked. Similarly, the use of technology or transforming an organization into a digital workplace, makes the workforce of the company comfortable with use of technology within the organization. This helps them in determining if there is a requirement of any other kind of technology within the company that could be easily solved by the employees within the organization by making use of different applications and software. Also, it has been determined that the use of digital tool helps the company in increasing the level of satisfaction of employees within the workplace and provides them with enhanced employee experience within the organization. RESEARCH METHODOLOGY Research methodologycan be described as a set of tools and techniques that can be used by the research scholar in order to conduct a research more widely that is focused towards generation of the correct outcomes rather than on the faulty or unsure results. There are a variety of qualitative
or quantitative research methodology techniques that the researcher can choose and select from in the current research. They are as follows: Research type The research type can be defined as the nature of research. The research can be divided into two types which includes qualitative research and the quantitative research. The qualitative research can be described as a research that involves data that in the form of subjective format. On the other hand, the quantitative research refers to a research that involves data collection and analysis of data that in the form of numbers (Pandey, and Pandey, 2021). However, the present study i.e., to investigate the importance of innovative digital transformation, the research scholar has conducted a qualitative research. This means that the data that has been collected from primary and secondary sources with respect to the subject of the study are not in the form of numeric values. This has helped the research scholar in effectively understanding the concept of the subject of the study, analyse the data and form relevant observations and conclusions with respect to the same. Research approach The research approach can be described as the plans and procedures that will be used by the research scholar in order to conduct the study. The research approach is mainly of two types, namely, the inductive research approach and the deductive research approach. The inductive research approach and the deductive research approach. The inductive research approach is used by the researcher when they are conducting a qualitative research and the deductive research approach is used by the research scholar when there is a quantitative research. In the present study, the research scholar has made use of inductive research approach as it was a qualitative research. The use of inductive research approach has helped the research scholar in considering the brand new theory in order to test the hypothesis. Research philosophy A research philosophy refers to a belief that states the ways in which one can make use of data in order to conduct the study. It has been identified that there are mainly two types of research philosophies which includes interpretivism research philosophy and positivism research philosophy (Rinjit, 2020). The interpretivism research philosophy is used by the research scholars in case of a qualitative research and the positivism research philosophy is used by the research scholar in case of a quantitative research study. It has been determined that since, the
present study is a qualitative research, the researcher has made use of interpretivism research philosophy. This research philosophy has helped the researcher in effectively forming new theories and then using them for the purpose of data analysis. Data collection The data can be collected into two ways, namely, primary sources and the secondary sources. The primary sources of data include collecting the data directly from an individual with respect to the subject of the study and the secondary sources of the data includes collecting the data from websites, books, journals, and other such sources. In the present study, the researcher has collected the data from both the sources. The researcher has conducted a survey among the employees of the Tesco Plc. in order to identify their views and perspectives in relation to the research. Similarly, relevant books, journals and websites have been used in order to gather the data in the present study. Data analysis The data analysis is done mainly in two ways which includes the SPSS and thematic perception test technique for the purpose of analysing the gathered data. In the present study, the research has made use of thematic perception test technique in order to analyse the data collected. This is because, the thematic perception test technique has been found effective in examining the data gathered. Sampling In the current research, the researcher has made use of random sampling method in order to conduct a primary research among the employees of the Tesco Plc in order to determine their views and opinions within the same (Tereso and et.al., 2019). The selected sample size for the present study is 20. This means that the researcher has made a questionnaire and conducted a survey among 20m employees of the Tesco Plc in order to determine their views and opinions in context of the study. Ethical considerations The researcher has considered all the ethical aspects of the study. The research scholar has taken due permission from the management of the company in order to conduct a survey among the employees of the Tesco Plc. The researcher has also had the respondents to fill a consent form in order to ensure their voluntary participation within the study. The current
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research includes a list of references that states that data that has been gathered using secondary sources is not copied.
CHAPTR FOUR: DATA ANALYSIS AND FINDINGS Data analysis is one of the most important chapter in research which allow author to analyse the data collected in above chapter, researcher consider data analysis key element which allow them to consider different themes. Researcher has designed questionnaire which allow them to carefully collect data and analyse them, interpretation of data is carefully presented in this chapter (Ridder, 2018). Analysing collected data is one of the most important element because researcher can not provide final result of the study if data is not analysed correctly, for the completion of this study, researcher has consider some of important themes, these are: Theme 1: Awareness about innovative digital workspace concept: Are you aware about the concept of digital workspace? Respondents Yes18 No2 Total20 Interpretation: 90% 10% Yes No
From the above pie chart, majority of participant provided their viewpoint about the question asked, almost 90% of employee are aware about the concept of innovative digital workspace and havecompleteknowledgehowaninnovativedigitalworkspacelookslike.Participant highlighted key important activities of their workplace which denote whether workspace is digital or not, they have provided their experience in working innovatively in the workplace. However, 10% employee believe that they are not aware about the concept of digital workspace, they are in confusion whether workplace is innovative or modern because both concept is different from each other, these participant have their own viewpoint regarding workspace innovation. All participant actively participated in the survey and provided their viewpoint considering this as an important process. Theme 2: Reduction of work load and increase in performance of employee with innovative digital workspace: Do you believe that innovative digital workspace reduce your work load and increased your performance? Respondents Yes15 No4 Not sure1 Total20
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Interpretation: From the above pie chart, majority of employee have provided their answer as per prediction, almost 75% participant stated yes when asked about impact of innovative digital workspace on work load and their performance. These employees believe that innovation is key element which reduced their work load, inclusion of innovation in the form of technology have reduced the work load of employee whereas they believe digital workspace has increase their performance. However, almost 20% employee denied that innovative digital workspace does not reduce their work load and does not increase their performance, they felt nothing changed after bringing innovative digital workspace. Remaining 5% employee believe that they are not sure about the impact of innovative workspace, they remained neutral on their statement for the question. Theme 3: Barrier arrived after introducing innovation in the workspace: Did you face any barrier after changing to innovative digital workspace? Respondents Lack of system knowledge2 Lack of training provided2 Complex mechanism3 All the above13 75% 20%5% Yes No Not sure
Total20 Interpretation: From the above pie chart, majority of employee believed that innovation may be beneficial but in terms of complexity, innovation is one of the biggest barrier. Almost, 65% employee stated all the above option which denote every barrier that arrive due to innovation in the workspace including lack of knowledge, lack of training and complex mechanism, these employees stated that they have face major issue after innovative transformation adopted by the company. However, 'all the above' option is segmented into most common and major barrier face by employee, nearly 15% employee believed that innovation is complex mechanism in which they feltconfusion,theseemployeesfacedhugeissuebecauseinnovationbecomecomplex. Remaining 10% employee stated that due to lack of training these barriers have arrived and remaining 10% employee believed that lack of knowledge made this issue arrive in the process. Theme 4: Key transformation which can be notice occurred after innovative digital workspace: What are the key transformation occurred after implementing innovative digital Respondents 10%10% 15% 65% Lack of system knowledge Lack of training provided Complex mechanism All the above
workspace? Better working condition5 Easy team working2 Reduction of overload3 All the above10 Total20 Interpretation: From the above pie chart, majority of employee believe major transformation took place when workspace was converted into innovative digital area. Almost, 50% of employee stated that they have face major impact on their performance due to this process, considering option of all the above,participantprovidedtheirviewpointhighlightingimportantarea.However,25% employee believe that they felt reduction of overload that occur after implementing innovation in the workspace consider innovative transformation. These employees believe that major impact can be seen when they felt free from overload that occurred during working environment. Remaining 25% employee believe that better working condition was major impact faced by the employee in the workplace, they believe better working in innovative workspace. Remaining 25% 10% 15% 50% Better working condition Easy team working Reduction of overload All the above
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10% employee believed that easy team working was possible when introduction of innovation was presented in the workspace. Theme 5: Experience of working in digitally hybrid workspace: Describe your experience working in digitally hybrid workspace? Respondents Wonderful15 Neutral2 Bad3 Total20 75% 10% 15% Wonderful Neutral Bad
Interpretation: From the above pie chart, majority of employee believe that their experience of good working in innovativedigitalworkspace.Almost,75%participantstatedthattheirexperiencewas wonderful working in innovative digital workspace, they stated that experience was impacted by major transformation that occurred after brining workspace transformation. However, 15% participant stated that their experience was bad while working in innovative digital workspace, they highlighted some of the key barrier they have faced including complex mechanism and lack of training and knowledge. Remaining 10% participant stated that their experience was neutral, they have felt major changes in workspace but their experience remains the same. CHAPTER FOUR: CONCLUSION AND RECOMMENDATIONS This report has discussed innovative digital workspace and its importance in the business organization. Later this report has focused on project management planning process in which researcher has included steps which need to be considered before, during and after starting of the project, this may include Gantt chart and WBS. Later chapter one has provided brief description of chosen topic including aim and objectives, research question and rationale of the research. Chapter two has discussed literature review which allow researcher to consider viewpoint of different author, this chapter play significant role in the study allowing researcher to make research effective. Later this report has discussed chapter three including research methodologies, researcher has considered some of the key methodologies which is used to collect data and interpret them accordingly. Later this report has discussed data analysis and findings in which researcher has carefully analysed the collected data, researcher has considered qualitative research type to analyse thematic data, researcher designed questionnaire to gather information directly from participant. At last this report has discussed conclusion and recommendation in which key recommendationisbeenprovidedtotheresearcherandcompany,therearecertain recommendation, these are: Different reliable method:This is one of the most important recommendation in which researcher need to select some other method to collect and interpret the data, for the completion of this study, researcher has considered qualitative research type allowing them to design questionnaire to gather information, however, researcher could have used quantitative research type to make this possible (Wipulanusat, Panuwatwanich and Stewart, 2018). They need to
carefully focus on published data to get clear idea about the chosen topic, researcher need to examine those methods which is more reliable to gather information and data for the completion of the study. Training:It is recommended for the company to provide training and development to each employee which allow them to use these innovative technologies in the workspace, company need to provide training if the whole workspace is changed into innovative workplace. Training and development is critical process in which company cover every important and weak area of employee,withthiscompanyreducechanceoffailureandreduceemployeeturnover (McParland and Connolly, 2020). Training is critical process, firm only can win when they remove barrier faced by employee in the workspace. Every firm have their own type of training strategies which allow them to cover important area, however, company need to adopt certain other strategies to help providing wonderful work experience. 3 – Project Logbook Project Logbook Logbook Entry 1 Date: [Logbook 1 entry should be completed after week 1 or 2 of the Project start date.] What problems you have encountered, and what steps taken to address them? There was limited time provided to complete the study which become one of the biggest problem so far, time play vital role when researcher is focusing on primary data analysis becausecollectingviewpointofdifferernparticipantisnotaneasytask,however researcher have find better solution to cover the topic in limited time. Logbook Entry 2 Date: [Logbook 2 entry should be completed in the middle of the Project.]
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What problems you have encountered, and what steps taken to address them? collection of viewpoint was another major challenge in which researcher face issue performing survey because of COVID-19 measures taken by the participant. Logbook Entry 3 Date: [Logbook 3 entry should be completed towards the end of the Project.] What problems you have encountered, and what steps taken to address them? There was limited amount of funds available with the researcher, this was final and most critical problem faced by the researcher, they however arranged sufficient funds to make the study possible. 4 – Reflective Practice Performance Review What did you aim to achieve through your work? I wanted to explore this topic of innovative digital workspace that drive my interest in completing this project. Did your work succeed in achieving your aims? How do you know? Specifically, please outline any evaluation and assessment undertaken. Yes! I performed effectively in the project to achieve set aim.
What aspects of your development process do you think worked well and why? Evaluate all aspects of the project (e.g. initial research, concept development, development process, presentation, etc.) from a range of perspectives. While completing this study, I encountered with certain difficulties and realises that I have ability to solve problem and issue effectively, I get to know that I carry effective communication skills. What problems emerged during the project and how were they tackled? Was there timely identification of issues and resolution during the project process? Major problem was limited time which was managed by completing important task first. What did you learn from undertaking the project? Importance of innovative digital workspace. What are the strengths and weaknesses of your process that you have identified? I have strength to communicate effectively and weakness lies in lack of knowledge on the chosen topic. How could your process improve for the future? Yes! Depending on the topic
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REFERENCES Books and journals Bairagi, V. and Munot, M.V. eds., 2019.Research methodology: A practical and scientific approach. CRC Press. Cr, K., 2020. Research methodology methods and techniques. McParland, C. and Connolly, R., 2020. Dataveillance in the workplace: Managing the impact of innovation.BusinessSystemsResearch:InternationaljournaloftheSocietyfor Advancing Innovation and Research in Economy,11(1), pp.106-124. Meske, C. and Junglas, I., 2021. Investigating the elicitation of employees’ support towards digital workplace transformation.Behaviour & Information Technology,40(11), pp.1120-1136. Mishra, S.B. and Alok, S., 2022. Handbook of research methodology. Müller,R.,Drouin,N.andSankaran,S.,2019.Modelingorganizationalproject management.Project Management Journal,50(4), pp.499-513. Pandey, P. and Pandey, M.M., 2021.Research methodology tools and techniques. Bridge Center. Ridder, H.G., 2018.Book Review: Qualitative data analysis. A methods sourcebook(Vol. 28, No. 4, pp. 485-487). Sage UK: London, England: Sage publications. Rinjit, K., 2020. Research methodology. Tereso and et.al., 2019. Project management practices in private organizations.Project Management Journal,50(1), pp.6-22. Wipulanusat,W.,Panuwatwanich,K.andStewart,R.A.,2018.Pathwaystoworkplace innovation and career satisfaction in the public service: The role of leadership and culture.International journal of organizational analysis. 1