Digital Workplace Transformation: Key Drivers and Benefits

This report explores the benefits and key drivers of digital workplace transformation. It includes a project management plan, work breakdown structure, and a Gantt chart. The report also includes small-scale research on the benefits of digital workplace transformation and focuses on Streetwise Services LTD as a case study. The research aims to identify the factors affecting management and employees of Streetwise Services LTD to adopt digital workplace transformation.

Submision front sheet
Programme
BTEC Higher National Diploma (HND) in Business (RQF)
Unit Title and Number: Managing a Successful Business Project (Unit 06)
Project title Business Project Report
Unit RQF level/Code
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Name /Email
Credit Value
Project Brief Code
Cohort Name Project Date Set
Student’s Name Student’s
Registration Number
Submission Date Distribution Date
Is this a first submission Is this a referral
submission
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Learner’s statement of authenticity
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Contents
Contents...........................................................................................................................................2
INTRODUCTION...........................................................................................................................3
Project aims and objectives ...................................................................................................3
Project management plan.......................................................................................................5
Work breakdown structure and a Gantt Chart........................................................................7
Small-scale research applying primary and secondary methods............................................8
Key drivers of digital workplace transformation.....................................................................9
Findings and data .................................................................................................................14
Recommendations as a result of findings.............................................................................27
Reflection and performance.................................................................................................28
CONCLUSION..............................................................................................................................30
REFERENCES..............................................................................................................................31
Work breackdown structure ..........................................................................................................35
Project logbook and performance review.............................................................................36
Gantt chart............................................................................................................................39
Case study questions.............................................................................................................42
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INTRODUCTION
Digital workplace transformation is defined as using of such emerging technologies
within business which are associated with minimising issues within organisation in prominent
manner. With the help of digital workplace transformation employee efficiency can be fostered
and at the same time aspects of innovation can also be added. Digital transformation within
workplace is having positive impact over productivity and accessing to the talent as well. In the
current time digital workplace transformation is one of the major tool that can be used within
business in order to develop aims and objective of the business in appropriate manner. When
digital transformation is not followed in the organisation negative impact can be seen over
productivity and working culture as well (Meske and Junglas, 2020). Besides this when digital
workplace transformation is followed in appropriate manner then communication barriers can be
eradicated and at the same time customer expectations can be met by the organisation. This
report is related with developing knowledge in respect of digital workplace transformation and
its role within an organisation. These aspects are helpful in re-imaging of the business and to
develop insight related with organisational benefits.
New ways of collaborating and bringing distributed teams into virtual proximity are available
thanks to the digital technologies. They have been shown to improve organisational effectiveness
in general (Colbert at al., 2012).
Overview of the topic
The topic within this research is related with adopting digital transformation within the
organisation in order to develop managerial aspects and employee of the organisation. This is
examined that when an organisation is following digital transformation aspects then the
organisation may have several benefits such as increased productivity ad developed employee
capabilities (Dery, K., Sebastian and van der Meulen, 2017). It can be said that in the presence of
digital transformation will lead the business to acquire prominence in decision making and
developing the business in various directions as well. On the other hand, the report is including
various key drivers which are included in the organisation so that to develop the business in
appropriate manner. On the other hand, this is examined that there are several measures which
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are required to be included so that to acquire success opportunities for maintaining the business
and to inhale aspects of innovation. The report is associated with summarising such aspects
which are regarded as consequences of the implementation of workplace transformation in terms
of COVID pandemic (Pandya, 2020). Besides this, at the time of COVID there are various
measures which are required to be taken by the organisation and digital workplace
transformation could be one of them. In this manner it can be concluded that with the help of
digital workplace transformation overall proficiency can be established which may lead the
business to attain their business objectives. In this research will be investigated the key drivers
of digital workplace transformation in Streetwise services LTD. This is a data transportation and
asset inventory consulting firm which aims to provide their customers with a complete picture by
using ideal combination of new technology with time tested conventional methods result’s in
cutting edge data presented in highly efficient manner, saving time and money. With over 30
years of experience, knowledge, and ability to collect precise and trustworthy data on traffic
counts, parking studies, people movement, and asset inventory provides the flexibility and
control their customers require. The company operates nationwide in UK and Ireland from the
following key bases: Scotland, Barnsley, Worchester, and London [online] Available at
Http://streetwiseservices.com/about-us/ [accessed on 31 November 2021.
Research aim
This research aims to identify the factors affected management and employees of
Streetwise Services LTD to adopt digital workplace transformation.
Research objectives
 To highlight the most important aspects and benefits from digital workplace
transformation
 To investigate the key drivers of digital workplace transformation in Streetwise
Services LTD
 To analyse the consequences of the implementation of digital workplace
transformation in Streetwise Services LTD during the pandemic of COVID-19
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 To provide recommendations for Streetwise Services LTD for the productive use
of technology to increase overall effectiveness.
Research questions
 What are the most important features and benefits of digital workplace
transformation?
 What are the main forces pushing Streetwise Services LTD to adopt digital
technologies?
 How did Streetwise Services LTD has improved their digital platform during
COVID-19?
 How technology can be used to boost workplace and business efficiency?
Project Management Plan
Project management plan is referred as the plan that usually focuses on proper planning
of every activity conducted in the project in appropriate and proper manner. This plan involves
various factors so that every activity can be conducted and achieved in precise manner. This
includes various factors such as cost, scope, resources, communication, quality etc. Scope: The scope of the current investigation is broad, wide and outcomes in attaining
greater opportunities. It is broader because digital workplace transformation results in
being updated towards new techniques and technologies (Attaran, Attaran and Kirkland,
2019). The scope of the research project addresses the key drivers of digital workplace
transformation in Streetwise services LTD. It also facilitates in creating changes in
current activities of the business. Basically, it is for adopting new normal and getting
new technologies and many other needs and requirements. This is the major reason that
the current scope is very broader and wider. Time: Time is referred as one of the most important components as it assists in
conducting and completing activities in precise manner. Time is the element that is
scheduled in the starting stage of conducting the research so that everything completes in
timely manner (Colbert, Yee and George, 2016). The time needed for conducting the
current investigation is 8 weeks in which investigation has to be completed. In the
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present research, researcher has used Gantt chart and Work break down structure so that
every activity could be attained. This assists in attaining project objectives and aim in
definite period of time. Cost: Cost is another element that is quite significant to attain objectives. It is the
element that is mostly needed to conduct the research in appropriate way. The cost is
needed to carry out expenditure related to every activity. The amount required to conduct
the current research project is $700 and this assists in completing each and every
activity. Quality: Quality is referred as the other factor considered by investigator for analysing
data and information in most efficient and effective manner. This is the main reason to
make quality better so that audience would develop interest in carrying out investigation.
Further, investigator is taking out from primary and secondary data collection methods.
Primary information involves raw information and secondary data includes in-depth
information about the topic. During the secondary research, the research maintained the
quality by using valid and reliable secondary sources. In primary research, the researcher
ensured that the data was collected from the right participants considered during the
sampling. Communication: Communication is referred as the other factor of project planning
because it is quite significant to communicate with participants with the motive of
completing the instrument called questionnaire (Moore, 2018). Further, there are two
kinds of communication methods such as non-verbal and verbal communication. In the
current investigation, investigator is using verbal method for developing answers from
participants. This assists in getting reliable and true information about the certain topic. Risk: Risk is referred as the other element in the project management plan. Risk is
referred as the term that could appear at any stage of conducting the investigation. In the
present investigation, one of the major risks is problem in managing time, lack of
financial resources, lack of interest among people etc (Cianni and Steckle, 2017). It
assists in achieving in most efficient, effective and timely manner.
 Resources: Resources are known as the component in project management plan. It is
included because it helps in completing every activity with appropriate number of
resources. It is significant to have enough and required funds for conducting the
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research. Under this research resources such as online library and other books are
gathered so that objectives can be attained in easy manner.
Cost The budget for each stage of the project is included, along with
comments of these cost:
Travel cost- £28 (14£ each direction)
Questionnaire print cost- 4£ (20 pages *0.20 pence each)
Scope The research aims to identify how digital workplace
transformation affects and change Streetwise services LTD.
The research outcome is based on the answers of 20 employees
of the company.
Timetable This project preparation and execution timeframe is from
13/09/2021 until 22/11/2021
Quality In order to provide accurate data, this research is conducted
with time tested research methods.
Interaction Teachers, surveyed people
Risk and resources The main risk in this research is coming from the Covid-19
Global pandemic.
Also, possibility that participants to provide untrue answers
(Guo et al., 2020)
Late response or unavailability of participants (Guenter et al.,
2014)
Work Breakdown Structure
Work breakdown structure refers to the tool of project management plan that is generally
considered for classifying segmentation of all the tasks and activities. It assists researcher the
whole project into smaller activities and tasks so that the defined aim and objectives could be
easily attained short period of time. Basically, this structure assists in leading and studying the
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whole investigation in given time frame (Mahmood, Khan and Khan, 2019). It is basically shown
in hierarchical manner which assists in completing the whole project in systematic and
appropriate way. The main advantage related to work breakdown structure is it helps in
organising the work needed. It helps the quick development of a schedule by putting effort
estimates to particular section of the work breakdown structure.
Gantt Chart
Gantt chart is a kind of bar chart that assists in illustrating the schedule of the project. It
clearly shows that dependency relationships between current schedule and activity status. It is a
chart that schedules the project in such a manner so that every activity could be completed and
achieved in timely manner. It is referred as the project management tool helping in the
scheduling and planning of projects of all sizes, although they are certainly useful to simplify
complex and difficult projects (Schallmo, Williams and Boardman, 2020). This chart helps in
assessing how long a project must take, identify the resources required and plan the order in
which researcher will complete tasks. This particular chart has vertical and horizontal axis. These
axis have different objectives as horizontal axis shows activities of the project. On the other
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hand, vertical axis includes time needed for completing the project. It facilitates in completing
whole investigation in a very short period of time.
Small-scale research
Benefits from digital workplace transformation
According to Leah., 2020. As the innovative business requires more positive changes to
cutting edges and also empower to employees to enhance their skills and knowledge to gain
more productivity levels. There are many opportunity which also creates positive way of impact
on employees as well as in workplace that Artificial intelligence and analytical platform. These
platform make the bigger impact on organization ( Importance of digital workplace., 2020).
Some of the importance to describe the digital workplace that makes more exposure to enhance
better work opportunity. In perspective of organization, now a days many firm regulating their
work practices through digital mechanism or in another words, business is getting optimized
through online and other way of sources to generate more business-related productivity. Through
this employees are got to interact with more technological world as well as improvise their skills.
Java, Phython programing are the influence technological software that having ability to flexible
the work to generate more positive way of outcomes. For organization perspective digital
workplace would implies advanced computerized systems as because it allows to easier access
the virtual meeting and removes the barriers on time location with better network connection.
Therefore, it also makes benefit that employees provide employees greater work life balance
while increasing productivity and agility for the better organization. It also improves the services
and procedure to convert into automation that would play an important role and also creates
better customer experience has been traditionally. Organisation now a days investing more in
digital technologies to bring some new modification in workplace.
Key drivers of digital workplace transformation in Streetwise Services LTD
According to Paul Harne, (2021), the rapid expansion in the digital technology such as
technology, artificial intelligence and automation, cloud computing is the fundamental changing
the nature of work and organizations. The speed and scale of current digital change are raising
the extent to which new technology will radically transform workplace.
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There are various key drives for digital workplace transformation such as convenience
and automation which allows organizations to acquire vital information for operations at any
time along with enabling them to have a two-way communication within the workplace. The
factor of automation also enables the organisation to save high-level of cost and introduces
productively within their overall operations. This results in increased performance along with
great efficiency in their work. In addition to this it helps in ensuring all process of the
organization are performed without any hindrances. This aspect is only possible due to
elimination of human intervention which makes automation a key driver for organisations
(Key drivers of digital transformation in workplace catering, 2021).
Furthermore, it will provide the organization with transparency relative to their
performance by analysing these standards. The automation of process delivers the organization
with the ability to monitor and identify their overall performance. It allows the organisation to
make changes in their operations if any form of unproductivity is encountered. This makes
automation a key drives for the organisation due to its ability in providing crucial and reliable
data relative to performance of functions (Galin and Meshcheryakov., 2019).
In addition to this digital workplace transformation allows to develop immense speed in
processing business operations (Lima and et. al., 2021). This ability allows the organization to
offer their customers products and services in an efficient manner. The speed in process also
allows and organization to fulfil their customers expectation which makes it an essential key
driver for the workplace (Rio Tinto Mining Company of Australia, 2019).
The introduction of artificial intelligences has also been a key driver for digital
workplace transformation as in the modern era utilizing AI helps an organization to reduce the
workload form its employees(Vardarlier and Zafer , 2020). This helps in reducing cost for the
business as well as ensure reduction in errors while tasks are being performed. It allows the
organization to not only bring efficiency in its process but promotes them to generate high-level
of profitability as well.
The introduction of artificial intelligences also enables the organisation to promote
innovation within its process. Artificial intelligence is a key driver for workplace transformation
due to its various positive impacts on organization such as effective management through new
technological system of management along with identify gaps in the overall performance of
employees by analysing their performance data (Lengnick-Hall, Neely and Stone, 2018).
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Consequences of the implementation of digital workplace transformation in Streetwise
Services LTD during the pandemic of COVID-19
According to Vogelsang and et. al., (2020), there are various challenges which are
associated with implementing digital workplace transformation. In the time of COVID this is
examined that digital workplace transformation is one of the major concern which was followed
by the organisation as this has maximised employee productivity and aspects to manage the
business. This is one of the challenging measures which is to be followed within workplace so
that to develop the business and to acquire success as well (Breuer and Szillat, 2019). The
implication of practices of digital workplace transformation is related with developing
organisational productivity and efficiency as well. In terms of developing the business this can
be said that there are significant challenges which are being faced by Streetwise Services LTD
which are demonstrated as under:
Organisational resistance to change: In the context of any supposed change when employees
are comfortable with old tools, practices and tactics then this would lead into minimised interest
of employees in acquiring new processes and technology within business as change. As digital
technology is not about changing the technology within business it is about changing and
shaping organisational culture and methods. In order to develop success ratio of digital
workplace transformation this is imperative for the managers to implement digital culture and to
develop organisational structure in such a way that digital culture within organisation can be
developed (Pousttchi et al., 2019).
Data and application security: Data security and application is another issue which is seen
during implication of digital technologies. This is examined that due to implication of digital
technologies data application and security are considered as the major threat which is hard to
adopt for the organisation (Pousttchi and et. al., 2019). It is regarded as the major threat in which
various complications are seen and would result into mismanagement within organisation. End
use security is the major concern of the organisation when they are willing to develop digital
workplace transformation. In order to develop such measures within businesses this is significant
measures in which these errors can be eliminated. Data security is regarded as such aspect which
are required to be developed in such a manner that threat of data theft can be avoided. When an
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organisation is being afraid of data insecurity then it is not possible for them to implement such
methods within their business.
Resolving issue in training and development: Another consequences of developing digital
workplace is to provide training and development measures to employees so that they can work
accordingly and acquire separate edge as well for this. It is not possible that without getting
appropriate training and development is necessary which is having high cost of operations. This
may have implications in profits margin of the organisation as well (Herbert, 2017). So, this can
be said that in order to implement digital workplace transformation major challenges are related
with providing training and development aspects within employees.
Research Methodology
Research is defined as the procedure of systematic activities which include data
collection, data analysis, data interpretation, gathering of information, development of valid
conclusion in order to achieve objectives of conducting the project (Hoon and Singh, 2019). In
addition to this, it is important for researchers to make use of effective research methods so that
valid and reliable conclusion can be drawn (Tiwari, Arya and Bansal, 2017). There are mainly
two methods of resources such as quantitative and qualitative research which are as follow:
 Qualitative research: It is a method of gathering non numerical information which is
used in order to increase understanding about the opinions and reasons associated with
the research topic. In addition to this, the data gathered through this method include
human behavior within a specific situation. There are various methods to conduct
qualitative research such as observation, group discussion an many more. The qualitative
research include open-ended question and it is semi structured in nature (Ørngreen and
Levinsen, 2017).
 Quantitative research: It is defined as a way of gathering numerical information that is
based on some facts and figures. This type of research is applied when population is large
or sample size is large. There are different methods to conduct quantitative resource such
as correlation research, online service, cross sectional service and many more. It involves
close ended question an is highly in a structured manner (Pandey and Pandey, 2021).
For the present study, quantitative research method will be used by researcher in order to
get numerical information and also to gain in-depth knowledge about the topic. One of the
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main reason behind selecting quantitative research is it help investigator in gaining in depth
information which is based on facts and figures (Cuervo‐Cazurra and et. al., 2017).
Primary research: It is defined as collection of data for the first time and is original in
nature. There are different methods to collect primary information such as interviews,
observation, questionnaire and many more (Kanu, 2019). It is analysed that collecting primary
information is a time consuming procedure and requires high time and money of investigator
(Nayak and Singh, 2021).
Secondary research: It is defined as a method of gathering data through past information
or the data that is existing. The different methods of collecting secondary information is Internet,
libraries, magazines, journals, articles, newspaper and so on. Collecting secondary information
consume less time and resources of investigator (Daniel, 2018). For the present study, both
primary and secondary data collection method is used by researcher (da Silva, 2017). For
collecting primary information, questionnaire will be developed by researcher and to collect
secondary information various journals and books is taken into consideration by investigator.
The main reason to select primary data collection method is it help in gaining in-depth
information about the topic (Babii, 2020).
Sampling: it is defined as the process to select sample size from the total population in
order to gather information about the topic. There are mainly two types of sampling method that
is probability sampling and non probability sampling. In context to the present study, probability
sampling will be used by researcher. The 20 respondents who are the employees of streetwise
services is chosen as participants to collect information about the topic. The main reason behind
selecting employees as participants is they have knowledge about the policies and ground level
working of the organization (Mishra and Alok, 2017).
Research Philosophy: Research philosophy refers to the methodology that provides
certain beliefs and principles to complete the whole investigation (Daniel and Harland, 2017).
The philosophy is categorised in two kinds that are: positivism and interpretivism philosophy
(Edson, Henning and Sankaran, 2016). Investigator has selected positivism philosophy because
it assists in examining and evaluating the accumulated numerical piece of information.
Investigator has not used interpretivism philosophy as it does not support numerical data in the
very short time period. Hence, positivism philosophy is chosen by researcher to analyse the
collected data so defined objective could be accomplished (Ledford and Gast, 2018).
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Research Approach: Research approach is the research methodology that has a
procedure and plan that consists of the steps of wide assumptions to detailed methods of data
analysis, interpretation and collection. Generally, it is based upon the nature of research problem
being approached (Marshall, Coleman and Reason, 2017). The approach has two major types
that are: inductive and deductive approach. Investigator has selected deductive approach because
it assists in analysing and interpreting accumulated data. Deductive approach facilitates in the
evaluation of accumulated numerical information in timely manner. Investigator has not chosen
inductive approach because it does not help in the evaluation of numerical piece of information
in the short time duration (Ngozwana, 2018).
Research Strategy: Research strategy is defined as the research methods that help in the
procedure of accumulating information from various sources. The different kinds of research
strategies include: grounded theory, survey, action research, observation etc. Investigator has
selected survey as one of the strategies of investigation because it assists in collecting numerical
as well as primary information (Chatterji and et. al., 2016). Survey helps researcher in selecting
human participants so that they could give information all they have related to the matter of the
study. In the survey strategy, researcher has opted questionnaire as an instrument. Questionnaire
is very appropriate instrument to take out needed and required information. It has certain close-
ended questions that are asked from chosen human respondents (Devi, 2017).
Time Horizon: Time is referred as the element that facilitates in completing every
activity and task in specified and appropriate way (Reilly, Souder and Ranucci, 2016). Time
horizon plays very significant role in scheduling activities and tasks so that objectives could be
attained. Time horizon is divided into two main kinds that are: cross-sectional and longitudinal
time horizon. Researcher has chosen cross-sectional time horizon because it assists in collecting
insights from a target audience at a specific time interval (Abutabenjeh and Jaradat, 2018).
Data Analysis: Data analysis is referred as the methodology that helps in analysing the
information in effective and efficient way. There are two kinds of data analysis that include:
frequency distribution analysis and thematic analysis (Heeringa, West and Berglund, 2017).
Researcher has chosen frequency distribution analysis because it assists in analysing numeric
data in very short period of time (Coombes and Ryder, 2019). Finding and data analysis
Gender
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Gender Quantity Percentage
Male 15 75%
Female 5 25%
Total 20 100%
From the above pie chart can be concluded that 2/3of the partitioners in the study are male
employees.
Age
Age Quantity Percentage
Under 30 5 25%
31-40 10 50%
41-50 3 15%
Over 51 2 10%
Total 20 100%
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The above pie chart shows that half of the employees in Streetwise services LTD who
participated in the study are under 30 years old, which means that the company is willing to
invest and give opportunity to young people.
Position
Position Quantity Percentage
Technician 7 35%
Office staff 10 50%
Management 3 15%
Total 20 100%
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The above pie chart shows that half of the partitions in the case study are working in the office.
Factor strongly
disagree
Disagree neutral agree strongly
agree
Digital
transformation
helps
Streetwise
services LTD
to deliver the
research
projects better.
5 4 3 2 6
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Interpretation: From the above collected data, it is interpreted that 5 respondents have answered
that they strongly disagree that digital transformation helps Streetwise services Ltd to deliver the
research projects better because it involves great amount of cost. The other 4 respondents have
said that they disagree that it assists in delivering the research project better. Another 3
participants have said that they are neutral with as they do not think there is any change with
digital transformation. They also believe that they have not experienced any advantages or
disadvantages with the adoption of digital workplace transformation. The other 2 participants
have said that they agree with the fact that digital workplace assists company to deliver the
research projects good. The rest 6 respondents have answered that they strongly agree with that
digital workplace transformation gets many advantages to the company and made work very
easier.
Factor strongly
disagree
disagree neutral agree strongly
agree
I think digital
transformation
facilitates the
career
development
6 2 3 4 5
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of the staff
Interpretation: From the above collected data it is understood that 6 respondents strongly
disagree with the statement that digital transformation helps in career development. The other 2
respondents have also disagreed as they also believe it does not help in career development of the
staff. Another 3 respondents have said that they are neutral as they believe that it does not create
any broader opportunities as well as threat to the career of staff. 4 participants have said that they
agree this type of transformation is helping in the development of the staff. The rest 5
respondents have said that they strongly agree it play major role in the career development of
employees.
Factor strongly
disagree
Disagree neutral agree strongly
agree
I am
excited to
use digital
tools in
terms of
conducting
2 3 4 5 6
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research
projects
Interpretation: As per the gathered data, it is observed that 2 respondents strongly disagree to
use digital tools in relation to conduct research projects. 3 have answered that they disagree to
use digital tools. Another 4 respondents have said that there is neutral relationship as they are not
excited nor sad to use digital tools. The other 5 respondents have said that they agree to use
digital tools to conduct research projects. The rest 6 have answered that they strongly agree to
use digital tools.
Factor strongly
disagree
Disagree neutral agree strongly
agree
Digital
tools
provide
easy access
to the
content for
the clients
3 2 5 6 4
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Interpretation: From the accumulated information it is understood that 3 respondents have said
that digital tools do not give easy access for the content. Another 2 respondents have answered
they disagree, and another 5 respondents have answered that there is neutral relationship because
it helps in getting great information. The other 6 respondents have said that they agree with the
digital tools. The remaining 4 respondents have said that they strongly agree with the available
different digital tools.
Factor strongly
disagree
Disagree neutral agree strongly
agree
I think Digital
transformation
enhances the
performance
of the street.
4 6 2 3 5
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Interpretation: With the above information it is evaluated that 4 respondents have answered that
they strongly disagree that digital transformation enhances the performance of the company.
Another 6 have said that they disagree with the sentence that digital transformation enhances the
performance of the organisation. 2 participants have said that they are neutral as it enhances the
whole performance. Another 3 have answered that they agree with digital transformation
improves the whole company. The rest 5 respondents have said that they strongly agree with the
performance of the company.
Effort
Expectancy
Strongly
disagree
Disagree Neutral Agree Strongly agree
I can work
from
everywhere, at
any time
2 1 5 6 6
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Interpretation: From the above collected information out of 20 respondents, 2 respondents are
strongly disagreed with the statement that digital transformation is helping them to work from
anywhere at any time. Whereas 1 respondent is disagreed with the same statement. Besides this,
5 are neutral which means that they are not having any opinion related with workplace
transformation. Similarly, 6 respondents are agreed with the statement that digital workplace
transformation provide them flexibility to work from anywhere . At last, 6 respondents are
strongly agreed with the statement as they are having higher flexibility of working.
Effort
Expectancy
Strongly
disagree
Disagree Neutral Agree Strongly agree
Digital
workplace
transformation
is time saving
3 2 5 5 5
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Interpretation: From the above gathered information this can be concluded that out of 20
respondents, 3 are strongly disagreed with the statement that digital workplace transformation is
time saving, besides this 2 are disagreed with the same statement. On the other hand, 5
respondents are neutral with the fact that digital workplace transformation is time saving. On the
other side, 5 are strongly agreed and 5 are agreed with the statement that digital workplace
transformation is time saving.
Effort
Expectancy
Strongly
disagree
Disagree Neutral Agree Strongly agree
I think that
digital
workplace
transformation
simple
6 5 3 3 3
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Interpretation: From the above demonstrated information this can be concluded that out of 20
respondents, 6 are strongly disagreed with the statement that digital workplace transformation
simple. Whereas 5 are strongly disagreed with the same statement and 3 are neutral with the
statement that digital workplace transformation simple. Besides this, 3 have said that they are
agreed with the statement that digital workplace transformation simple and at last 3 are strongly
agreed with the statement.
Effort
Expectancy
Strongly
disagree
Disagree Neutral Agree Strongly agree
Digital
workplace
transformation
increases the
work
attendance
3 5 3 6 3
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Interpretation: From the above gathered information this can be analysed that out of 20
respondents, 3 are strongly agreed with the statement that Digital workplace transformation
increases the work attendance. Besides this 5 have disagreed that Digital workplace
transformation increases the work attendance. On the other hand, 3 are neutral for the same
statement. Similarly, 6 have agreed that Digital workplace transformation increases the work
attendance and at last 3 are strongly agreed over the statement.
Effort
Expectancy
Strongly
disagree
Disagree Neutral Agree Strongly agree
Digital
workplace
transformation
made it easier
to send and
receive work
documents
6 5 3 3 3
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Interpretation: From the above gathered information this can be concluded that out of 20
respondents 6 are strongly disagreed with the statement that Digital workplace transformation
made it easier to send and receive work documents whereas 5 are disagreed on the given
statement. Besides these 3 respondents are neutral for the same statement. At last, 3 respondents
are agreed and 3 respondents are strongly agreed on the statement.
Factor strongly
disagree
Disagree neutral Agree strongly
agree
The Covid-19
pandemic
increased my
motivation to
use digital
workplace
transformation
4 5 3 2 6
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Interpretation: With the above gathered data it is analysed that 4 respondents have said that they
strongly disagree that COVID-19 increased motivation for using digital workplace
transformation. 5 have said that they disagree in using digital workplace transformation. The
other 3 respondents have said that they are neutral as it was normal situation. Another 2
respondents have said that they agree pandemic has helped in increasing motivation to use digital
workplace transformation. 6 respondents answered that they strongly agree of using digital
workplace transformation.
Factor strongly
disagree
disagree neutral Agree strongly
agree
The trend in
data collection
is the
motivation for
me to use
digital
workplace
transformation
3 4 6 2 5
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Interpretation: With the accumulated data it is interpreted that 3 respondents have answered that
they strongly disagree that trend in data collection is the motivation. Another 4 respondents have
said that they disagree of motivation to consider digital workplace transformation. The other 6
respondents have answered that they are neutral. Another 2 respondents have said that they agree
with the trend in data collection is the motivation to use digital workplace transformation. 5
respondents have said that they strongly agree to use motivation to consider digital workplace
transformation.
Factor strongly
disagree
Disagree neutral Agree strongly
agree
Technological
transformation
of my
organisation
encouraged
me to use
digital
workplace
transformation
5 2 4 3 6
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Interpretation: From the above collected data it is interpreted that 5 respondents strongly
disagree that technological transformation for encouraging to use digital workplace
transformation. The other 2 respondents have said that this does not help in encouraging
workplace transformation. 4 respondents have said that there are neutral and the other 3
respondents said that they agree in encouraging in using digital workplace transformation. The
rest 6 respondents have said that they strongly agree with the fact that encouraging in digital
workplace transformation.
Factor strongly
disagree
disagree neutral Agree strongly
agree
As a whole
the
community
urged me to
adopt digital
workplace
transformation
2 5 6 4 3
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Interpretation: As per the collected data it is analysed that 2 respondents have said that they
strongly disagree for urging to whole community for adopting the digital workplace
transformation. The other 5 respondents have disagreed with the same. Another 6 respondents
have said that there is neutral with the community using digital workplace transformation. The
rest 4 respondents have said that they agree with the community using digital workplace
transformation. The rest 3 have answered that they strongly agree with the fact that community
using digital workplace transformation.
DISCUSSION AND ANALYSIS
As per the assembled piece of information in the chapter of literature review through
several sources such as books, newspapers, articles, journals, publications etc. It is identified that
innovative businesses need more number of positive changes to cut edges and empower
workforce for enhancing the knowledge and skills to gain more productivity. There are various
opportunities that have created positive way to increase the performance of employees as well as
organisation with the assistance of analytical platforms and artificial intelligence. These
platforms have created great impact on the business. One of the greatest importances of digital
workplaces is it creates great exposure for enhancing the work opportunities. In the current
modern time, companies are regulating work practices by digital mechanisms. Businesses are
taking out their activities through online ways for generating great business related activities and
tasks. There are many key drivers of digital workplace transformation such as automation and
convenience that helps in allowing companies to procure important information for different
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operations and activities. Basically, this assists in enabling two way communication in the
organisation and this also assists in enabling company to decrease their high cost of carrying out
different activities. This ultimately gives outcome of increased and improved performance along
with higher efficiency in the work. There are certain challenges that are faced by organisation in
the procedure of digital workplace transformation such as resistance to changes. This is the
challenge where employees get comfortable with old tools and techniques and take no interest to
acquire new technology and procedure to carry out their regular activities and operations. So, it
becomes necessary to arrange and organise training sessions that facilitate in making them
understand about the significance of digital technologies. Hence, digital workplace
transformation is not an easy task as it requires little efforts and knowledge to execute it
properly. When it is executed properly they give greater benefits to the whole organisation.
This is being analysed that digital platform is essential for the organisation in order to
develop their business and to acquire succession as well. In order to manage work practices
better opportunities are inhaled by the organisation so that to develop their market edge and to
acquire prominence as well. This is related with providing better opportunities to the
organisation in context of increasing customer experience. On the other hand in findings this is
analysed that there are several challenges which are associated with minimising the impact of
digital technologies and this is the contradiction which is seen in literature review and findings.
Besides this it is being analysed that there were certain respondent those replied that digital
transformation is not likely to be a prominent strategy for them and this is one of the major
negative statement which is seen within the research literature review and findings.
Recommendations as a result of findings and data analysis
From the above gathered information, there are some recommendations that can be given to
Streetwise Service Ltd in relation to workplace transformation.
 Streetwise Services Ltd should focus on increasing the adoption of digital platforms.
Digital platforms would help in making communication very easier from one person to
another in the organisation. The managers could also mitigate the chances of repetitive
work because this would help in real time entry of the work.
 Streetwise Services Ltd should also focus on organising and arranging training of the
employees. Employees are the people in the company that need training to work in digital
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platforms and digital manner. Employees require particular skill and knowledge to work
through digital manner. As new techniques and technologies need to be taught to
employees so that they can take the greatest number of advantages.
 The other recommendation to Streetwise Services Ltd is reducing the number of face to
face meetings and increasing the meetings through channels. This will help employees to
get used of digital platforms and this would also make them comfortable with the
different digital channels and platforms.
 Streetwise Ltd should invest on different innovative technologies because this will help in
increasing the efficiency as well as product of the company. Investment on innovative
technologies helps in earning and gaining competitive edge. These technologies would
also make employees more proficient and efficient towards the work.
Self reflection
I am highly glad that to undertake the current project related with digital workplace
transformation. With the help of having significant knowledge related with research methods this
helped me to complete the project on timely basis and would lead me in developing appropriate
recommendations and conclusion as well. Under this research primary and secondary research
methods was used through which significant information and data was collected by me. During
the research I analysed regarding observing my strengths and weaknesses in which I can develop
my future and meet development career opportunities. I have analysed that my major weakness
is lack of confidence and lack of communication and due to this I faced issues in interacting with
respondents. My strength is effective time management skills which helped me to minimise any
delays and to maximise efforts within research. The limitation under the current research is
related with lack of time and resources. Due to this various activities were delayed and I faced
issues in concluding the research topic. I have analysed that I have examined regarding the
methods in which research can be executed and would be helpful for the researcher to develop
future researches in appropriate manner. There were various problems which are related with
lack of time and other resources. Using WBS and Gantt chart I encountered such issues and this
helped me in developing such researches in future manner. I examined that I am lacking behind
in communication skills and with the help of attending various classes and seminars I overcame
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this issue. I rated my performance 8 out of 10 which means that I need various improvements in
order to develop my future and acquire success in future researches.
CONCLUSION
From the above report this can be summarised that digital workplace transformation is
regarded as one of the essential measure which is helpful for the business to acquire success and
deal with prominence as well. With the help of digital workplace transformation this would be
easier for the organisation to develop measures related with organisational success. In the current
time of digital age this is being observed that this is necessary for the organisation to develop
measures related with digital workplace transformation and to acquire higher quality of working
as well. In terms of managing the business this is being observed that there are various reasons
due to which businesses are required to develop digital workplace transformation and develop
their business in needed manner. By employing digital workplace transformation in the business
real time entries can be inserted to the business which makes the flow of information easier as in
comparison of developing the business in right way. On the other hand, this is observed that
when digital workplace transformation are used in the business this would develop the business
in such a way that communication barriers can be eliminated and at the same time goals and
objectives within business can be attained. There are various drivers related with digital
workplace transformation and with the help of this research it has been concluded that using such
digital transformation an organisation may develop their business in such a manner that they can
inhale various trends into business functions. This may lead the business to develop market edge
and provide prominence to execute business functions as well.
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Work breakdown structure
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Project Logbook: Week 9
Name and ID: Viktor Yordanov 25744
Project Title: Mini research
Update of weekly research/ tasks achieved
(Account for a minimum of six weeks with
dates) What have you completed?
 Did you fulfil Task requirements? Are you on track and within
deadlines set?
 Did you need to make any changes to
your project management plan?
I completed project on topic to identify the
factors affected management and employees
of Streetwise Services LTD to adopt digital
workplace transformation.
Yes, all task requirements were met.
Yes, the entire activities took place in timely
manner.
No as this is not required
Any risks and / or issues identified? Did you identify risks/issues with a
lack of skills required for
undertaking research tasks? Did you identify any additional
risks/issues that have an impact on
the project management plan?
No, as I have examined and used all my skills
and knowledge
Yes, staying adhered to timelines.
Problems encountered
What barriers did you face?
How did you overcome them?
At the time of establishing communication
with respondents
With the help of soft skills, I managed the
same.
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New Ideas and change of project direction
What Have I learnt about myself this week?
How did I feel when I had to deal with
tasks/problems?
How well have I performed? What did I
contribute?
What can I improve on next week?
How might this learning apply in the future?
I felt comfortable and performed
communication in effective manner.
With the help of effective skills, I performed
in significant manner.
By taking appropriate judgements I improved
my abilities and capabilities
This could help me to conduct similar
research in future.
Tasks planned for next week
Which tasks are priorities?
Have you set aside sufficient time for
completion?
Task of data collection and interpretation hold
the major priority amongst all.
Yes, with the use of WBS and Gantt chart.
Project plan status to date (on, ahead,
behind)
Up to date
Supervisor comments to address
Signature of the Supervisor and date:
Performance review
What did you aim to achieve through your work?
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To identify the factors affected management and employees of Streetwise Services LTD to
adopt digital workplace transformation. This research topic would make the researcher
understand regarding differentiated aspects of digital workplace transformation and its role
within the organisation.
Did your work succeed in achieving your aims? How do you know? Specifically, please
Outline any evaluation and assessment undertaken.
Yes, I have accomplished aims and objectives within the current research project. During the
research true information were gathered which helped the researcher to evaluate the outcomes
in significant manner.
What aspects of your development process do you think worked well and why? Evaluate
All aspects of the project from a range of perspectives.
According to my judgement the process of primary analysis in which data interpretation took
place was considered as one of the important process which went well. On the other side,
research methodology is also considered as essential aspect of the research in which project can
be executed in desired manner.
What problems emerged during the project and how were they tackled? Was there timely
identification of issues and resolution during the project process?
In terms of problem the major issue within the project is related with lack of time and
resources. In terms of secondary analysis developing accurate information is the other issue
which is having direct impact over decision making. In order to mitigate impact of these issues
with the help of WBS and Gantt chart time was allotted to every single activities so that
diversions can be minimised.
What did you learn from undertaking the project?
During the project I have examined that I am required to develop my communication skills and
managerial skills. Besides this, I am required to work on my decision making skills so that
accurate data can be exerted.
What are the strengths and weaknesses of your process that you have identified?
I am very proficient in problem solving skills and research skills, so this helped during the
research in order to target research objectives.
How could your process improve for the future?
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By attending various seminars and classes I can improve my lacking skills so that would be
beneficial in executing future research in appropriate manner.
How would you rate your performance as project manager?
I can rate my performance 8 out of 10 as I faced difficulties in in some parts of managing the
project.
The success of the project and its usefulness in supporting your chosen organisation’s
organisational performance
The success of this project is related with identification of factors affected management and
employees of Streetwise Services LTD to adopt digital workplace transformation.
Gantt chart
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Case study Questions
• I can work from everywhere, at any time
• Digital workplace transformation is time saving
• I think that digital workplace transformation is simple
• Digital workplace transformation increases the work attendance
• Digital workplace transformation made it easier to send and receive work documents
Possible answers
Strongly disagree, disagree, neutral, agree, strongly agree
Increased performance
• Digital workplace transformation helps Streetwise services LTD to deliver the research
projects better.
• I think digital workplace transformation facilitates the career development of the staff.
• I am excited to use digital tool in terms of conducting research projects.
• Digital tools provide easy access to the content for the client.
• I think digital workplace transformation enhances the performance of Streetwise services
LTD.
Possible answers
Strongly disagree, disagree, neutral, agree, strongly agree
Social influence
• The covid- 19 pandemic increased my motivation to use digital workplace
transformation.
• The trend in data collection is the motivation for me to use digital workplace
transformation.
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• Technological transformation of my organisation encouraged me to use digital workplace
transformation.
• As a whole the company urged me to adopt digital workplace transformation.
Possible answers
Strongly disagree, disagree, neutral, agree, strongly agree
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