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FNS50315 Diploma of Finance and Mortgage Broking

   

Added on  2021-04-24

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Running head: DIPLOMA IN FINANCE AND MORTGAGE BROKING Diploma in Finance and Mortgage BrokingName of the Student: Name of the University: Author’s Note:
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1DIPLOMA IN FINANCE AND MORTGAGE BROKING Assignment 3 QuestionNo Question Detail 1.The collection of the data that is required when establishing the complexlending requirement of the clients is undertaken by initially addressing theservices that are provided by the organization. The various kinds of servicesthat are offered by the organization is mentioned to the client so that the clientcan accordingly choose the service that they require in order to fulfil their needand desire. In order to have an understanding of the requirement of the client, one needs tolisten to the objectives and the queries of the client and accordingly askquestions to the clients with the help of simple questions that would be helpfulfor the client to understand (Krainer, & Laderman 2014). The questions areasked on a peaceful note so that the client feels comfortable and provides datathat is true and authentic. This kind of technique is helpful in creating anenvironment with the help of which a good bonding among the client and theexecutive can be maintained. The language that is used in order to communicate with the client is simple andclear and the language used is the general language with the help of which anykind of cultural differences can be mitigated and the client has a sense of reliefand satisfaction. The interpersonal skill plays a vital role with the help of which personal andprofessional relationship can be maintained. It is essential to understand theemotional issues of the client and thereby understand what sort of questions andadvices would be given to them in order to satisfy them and fulfil their desire(Dagher, & Sun 2016). The interpersonal skill even assists in creating a rapportso that the client feels free to share any personal and hidden information thatthe client feels not to share and thereby collecting data that is effective forgiving out the authentic advice to the client. The communication skill and thelevel of professionalism aids in communicating the services that are offered andthe demand of the client so that effective level of advises can be given. Theclient is even given an assurance that they would be in touch with the clientduring the entire course of the broking process and thereby all their issues canbe answered and the lending requirements can be fulfilled. 2.The interaction that has taken place with the client needs to be recorded anddocumented with the help of which the data can be looked upon when requiredat any given course of time. A proper template is used during the initialinterview in which a series of general questions is maintained and accordinglythe answers are jotted down (Harrison, & Seiler 2015). The requirement of theclient that are new are recorded in the end of the template so that fresh and newideas can be obtained. In case of telephonic conversations, the conversation isrecorded with the help of recording tools and thereby a process is generated forthe vital incorporation of the desires of the clients. The documentation that iscollected is undertaken by taking help of technological tools and excelspreadsheets and accordingly all the data are stored in a precise manner.
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