Diploma in Finance and Mortgage Broking

This document provides study material for the Diploma in Finance and Mortgage Broking. It includes case studies, research, short answers, and references. The importance of professionalism, non-discrimination, confidentiality, accessibility, and interpersonal style is discussed. It also covers communication with organizations, business referrals, and developing professional networks.

Running head: DIPLOMA IN FINANCE AND MORTGAGE BROKING
Diploma in Finance and Mortgage Broking
Name of the Student
Name of the University
Author’s Note

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Table of Contents
Task 1- Case study/Research...............................................................................................2
Answer to question 1.......................................................................................................2
Answer to question 2.......................................................................................................2
Answer to question 3.......................................................................................................2
Answer to question 4.......................................................................................................3
Answer to question 5.......................................................................................................3
Answer to question 6.......................................................................................................4
Answer to question 7.......................................................................................................4
Answer to question 8.......................................................................................................5
Task 2- Short Answers.........................................................................................................5
Answer to question 1.......................................................................................................5
Answer to question 2.......................................................................................................5
Answer to question 3.......................................................................................................6
Answer to question 4.......................................................................................................6
Answer to question 5.......................................................................................................6
References............................................................................................................................7

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Task 1- Case study/Research
Answer to question 1
It is important to maintain professionalism during setting up networking events and
seminars. The clients will be ensured of being provided assistance service at all times and not
discriminate against any ideas, suggestions and concerns brought by them.
Answer to question 2
The list of acts or legislation to be followed for ensuring non-discrimination against any
person along with the importance are listed as follows:
 “Age discrimination act 2004”- This is important to ensure that people are not treated in
a less favoured manner on the ground of their age.
 “Disability Discrimination Act 1992”- The main objectives of this act are to ensure
eliminate any instance of discrimination against people with disabilities and at the same
time promote communal acceptance with people with such disorders. This act ensures
equality before law.
 “Australian Human Rights Commission Act 1986”- This act is important for ensuring
all human beings are treated with equal rights.
 “Racial Discrimination Act 1975”- This act ensures promotion of equality before the law
irrespective of an individual’s ethnic origin, race, nationality and colour.
 “Sex Discrimination Act 1984”- This act will ensure to promote equality between men
and women and remove any instance of discrimination among gender, marital status or
family responsibilities (Humanrights.gov.au 2019).
Answer to question 3
The acts to maintain confidentiality are listed as follows:

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Schedule 1 of the Privacy Act 1988- This is able to ensure transparent and open management of
personal information and keeping it secure
Federal Privacy Act 1988- This act is able to maintain confidentiality for health information
about individual, political opinions, philosophical beliefs and memberships of a trade union
(Westernsydney.edu.au 2019).
Answer to question 4
The concept of accessibility is essential when targeting the right people in a certain
workplace. Therefore, it is essential to target and pinpoint the key decision makers for the people
involved in the buying process and finding out with whom to talk. It is also seen that the concept
of accessibility deals with making crucial first contact, dealing with common brush offs and
getting an appointment (Infoentrepreneurs.org 2019).
Answer to question 5
Some of the main services which are to be considered for setting up seminars and
networking events in business are stated as follows:
 Using a pre-build registration app such as Eventbrite, which will allow that in these to
register
 It is also important to wisely choose the venue which will allow to hold a networking
event. This can be done in places which is upscale, easy to locate and availability of
plenty of parking
 It is considered to be a good idea to have the attendees checked in even if there aren’t any
charges involved for the event. This will allow to keep a total headcount of the number of
attendees and also contact them via email for following up and making announcements
about future events.

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 Conducting personal meeting with the individual attendees is also a good idea. This
should begin with welcoming the attendees, focusing on their conversation and also take
a genuine interest in them and their business.
 Recruiting anchors will ensure that everyone is talking with someone. Therefore, anchors
will act as efficient connector among the attendees with their ability to take interest and
listen to others’ conversations (Toren 2013).
Answer to question 6
Interpersonal style deals with the concept of interacting with other people. In my opinion,
the interpersonal style is historically referred as temperament. Moreover, the Greek physician
Hippocrates in for the four temperaments as sanguine, choleric, melancholic and phlegmatic.
These are important to an organization for inculcating better communication. This acts as an
opportunity to adopt the communication style in the counterparts preferred way of listening.
Secondly, it also provides the understanding of strengths and weakness pertaining to the
behavioural style which aids in determining effective contribution within the team. The
interpersonal style also builds awareness among the team members style which is later on
conducive in making conscious choices on building teams with specific goals (Static1 2019).
Answer to question 7
Some of the most efficient ways of communication with the organisation can follow up
for the referral business can be seen with nailing the first impression. It is important to create a
first impression on the business prospects which will be able to easily enhance the initial
interaction with the company. This is identified as one of the easiest methods to what businesses
first impression. For instance, this can be done by appropriately answering to the phone call and
having a decent amount of knowledge on the subject. Secondly, at times it is seen to be a good
idea to maintain holding times as low as possible. This can be done by having a good automated

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answering system which will be conducive in limiting the hold times. Another way to improve
this can be seen with using a phone which makes a sound to signal someone about certain
amount of time (Taylor 2017).
Answer to question 8
The importance of following up business referral as quickly as possible is inferred with
closure of larger sales. It also creates more expectation that the company will be able to work
together with the customer. Some of the additional benefits of referrals can be considered with
the snowball effect which ensures more referrals in future. In several cases, it is also important to
reaffirm the reasons why customers do business with company. The customer referrals can
considerably increase the possibility of increased sales and it is believed that the referred
customers will remain loyal (Kothari 2016).
Task 2- Short Answers
Answer to question 1
The importance of working in accordance with the organisation’s policies and code of
practice is conducive in individual’s ability to interpret and apply a certain code in variety of
situation. This enables the employees to deal with the stakeholders in number of circumstances
which may uphold the overall value of the organisation (Icaew.com 2019).
Answer to question 2
as per the modern etiquette of contacting people professional communication is highly
dependent on the type of job and individual is involved with. However, even if an employer is
providing their employees with a mobile phone, it will not give them carte blanche to
communicate with them outside working hours. The work-related phone calls need to be

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accepted only during office hours and no longer. It is essential for maintaining a work life
balance (Stuff 2019).
Answer to question 3
The importance of developing professional network and business and relationship with
stakeholders are seen to be essential for the purpose of ensuring that a good relationship is
maintained with mutual respect, mindfulness, open communication and trust. Some of the other
importance can be inferred in terms of building good work relationships by developing people
skills, identification of relationship needs, focusing on emotional intelligence and appreciating
the efforts given by others (Holland and Walker 2018).
Answer to question 4
The importance of having effective interpersonal styles are mainly required for
inculcating better communication. This acts as an opportunity to adopt the communication style
in the counterparts preferred way of listening. In addition to this, people with special needs,
culture, demographics and origin are also benefited if they are communicated as per their ease.
Answer to question 5
Some of the primary ways of developing new networks and relationships with other
organisations can be considered by reaching out on social media, preparation of regular check
ins, planning small get-togethers, presentation of gratitude, sharing talent and always maintaining
an updated contacts list (Fast Company 2016).

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References
Fast Company. 2016. 7 Ways To Maintain Your Professional Network Without Annoying Your
Contacts. [online] Available at: https://www.fastcompany.com/3061118/7-ways-to-maintain-
your-professional-network-without-annoying-your-contacts [Accessed 5 Jan. 2019].
Holland, C. and Walker, M., 2018. CHOICE THEORY AND INTERFAITH DIALOGUE:
BUILDING RELATIONSHIPS BETWEEN FAITHS AND EMBRACING
DIVERSITY. International Journal of Choice Theory® and Reality Therapy, 37(2), p.17.
Humanrights.gov.au. 2019. Legislation | Australian Human Rights Commission. [online]
Available at: https://www.humanrights.gov.au/our-work/legal/legislation [Accessed 5 Jan. 2019].
Icaew.com. 2019. Developing and implementing organisational codes of conduct. [online]
Available at: https://www.icaew.com/technical/ethics/ethics-in-practice/practice/developing-and-
implementing-organisational-codes-of-conduct [Accessed 5 Jan. 2019].
Infoentrepreneurs.org. 2019. Target the right people in an organisation. [online] Available at:
https://www.infoentrepreneurs.org/en/guides/target-the-right-people-in-an-organisation/
[Accessed 5 Jan. 2019].
Kothari, A. 2016. 10 Reasons Why Customer Referrals Matter - Tallyfy. [online] Tallyfy.
Available at: https://tallyfy.com/customer-referrals-matter/ [Accessed 5 Jan. 2019].
Static1 2019. [online] Available at:
http://static1.1.sqspcdn.com/static/f/861003/22807151/1369960838953/
The+importance+of+interpersonal+style.pdf?token=vO9M2PehGqgjEcFwpnxvFHBCJ80%3D
[Accessed 5 Jan. 2019].

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Stuff. 2019. Modern Etiquette: How late can you contact people at home at night?. [online]
Available at: https://www.stuff.co.nz/life-style/life/84100649/modern-etiquette-how-late-can-
you-contact-people-at-home-at-night [Accessed 5 Jan. 2019].
Taylor, M. 2017. 4 Simple Ways to Communicate Better With Your Customers. [online]
Entrepreneur. Available at: https://www.entrepreneur.com/article/293994 [Accessed 5 Jan.
2019].
Toren, A. 2013. 7 Steps for Planning a Kick-Ass Networking Event. [online] Entrepreneur.
Available at: https://www.entrepreneur.com/article/226096 [Accessed 5 Jan. 2019].
Westernsydney.edu.au. 2019. Privacy and Confidentiality Acts - Disclosure. [online] Available
at: https://www.westernsydney.edu.au/choosingyourpath/legislative_requirements/
privacy_and_confidentiality_acts [Accessed 5 Jan. 2019].