Conversing with Others: Topics and Techniques

Section ONE:
Set up Discourse (Diploma of Interpreting)
(1.1) Establish requirements with clients.
(1.2) Identify factors that may compromise interpreter effectiveness.
Task 1: Listing
Instructions:
a) List at least THREE elements which are normally listed as
interpreting requirements.
Elements
1 Clear communication with effective pauses
2 Speaks in First Person
3 Accuracy and Confidentiality
b) List TWO possible factors which may compromise interpreting
effectiveness.
Factors
1 Louse Noise during the interpreting process can be considered as negative
factor that ca reduce the effectiveness of the interpretation process.
2 Poor knowledge of language can affect the process of interpretation.
Task 2: Multiple Choice
Instructions: Read the following interpreting booking form and identify
the specific assignment information. Tick the correct answer from the
available choices.
Interpreting JOB INFORMATION:
Client Name
Department
Sub-Department
Language
Start Date Time Duration
Requested Interpreter
Gender
Nature of request Site
Type Delivery Method
Service Delivery Address:
Royal North Shore Hospital Public
Hospital
Maternity Ward Admissions
Vietnamese
13/02/2017 Monday 9am 60m
Female
Scheduled Caesarean Section onsite
Face to face
Maternity Ward, level 3, Public Hospital
XXX Street, XXX, Australia

Table 1: Interpreting Assignment Request 1 (Online System)
1. What is the most probable purpose of this interpreting assignment?
a. to discuss immigration issues; 
b. to participate in a pre-caesarean interview 
c. to make a general health inquiry; 
2. From your perspective, which type of interpreting mode is likely to
be adopted in this interpreting assignment?
a. Face-to-face interpreting; 
b. Telephone interpreting; 
c. Skype/video conference interpreting; 
3. Who will possibly be involved in this interpreting assignment?
a. a Vietnamese speaker and you; 
b. a Vietnamese speaker and a Doctor; 
c. a Vietnamese speaker, a Doctor and you 
4. When will this assignment be conducted?
a. January 19th , 2017; 
b. February 13 th , 2017; 
c. Either January 19th , 2017 or February 13th, 2017 
5. What is the duration of this assignment booking?
a. less than 60 minutes; 
b. exactly 60 minutes; 
c. Between 60 and 120minutes; 
6. What kind of dress code may be required in this interpreting event?
a. smart causal; 
b. formal dress; 
c. causal 
Details
Reports To
Booking No.
Phone No.
REF No.: SYD00001/2017
Susan Allen AUSXXXXX001
XXXXXXXXX

Task 3: Short Answer Question
Instructions: answer the following question in your own words.
Question:
What is the ideal seating arrangement for a three-person interview
among a client, an interviewer and an interpreter?
Answer:
There are different seating arrangement are possible in the three people interview
process between interviewer, client and interpreter. The best suitable seating process is
consists of normal seating condition in which the interviewer and client are seating in
front of each other on each side of the table and interpreter should be sitting on the rest
side of the table. Through this process interpreter will be able to listen both interviewer
and client in effective way. Throughout the process interviewer will be able to make
eye to eye communication with interpreter. This is how proper sitting arrangement can
be used for the interview process. In this arrangement interpreter can effectively
interpret the whole conversation. There are some other arrangements are possible in this
situation but according to the purpose of the interview this is the best arrangement to
perform interview. The level of interrupting factors will be less in this arrangement.

Section TWO:
Converse with others ()
(1.1) Use techniques to extend interactions with others.
Task 1: Matching
Instructions: There are different types of response in communication. Constructive
responses can surely help to extend the interaction. Please match each under Your
Response with the most appropriate or possible Type of Response.
Scenario:
You have just finished an interpreting assignment which you found quite
challenging. Your client gives feedback and it says, “You seemed to
struggle with some of the medical terms”.
Your
Response
Type of Response
1 ‘Yes, you’re right the terms
were confusing. I think you were
talking too quickly’
Non-verbal: display of negative
emotion, frowning
A Passive
and
destructiv
e
2 ‘ I need to leave now’
Non-verbal: little to no eye
contact, turning away
B Active and
constructiv
e
3 “Yes I found some of the
terminology difficult”
Non-verbal: no eye contact or
facial expression
C Passive
and
constructiv
e
4 ‘Yes I found some of the
terminology difficult. Thank you for
your feedback, I’ll make sure to
study my medical terminology
before my next assignment’ Non-
verbal: maintaining eye contact
D Active
and
destructiv
e
(Hint: Active listening is a communication technique which requires the
listener to fully concentrate, understand, respond and then remember
what is being said. When employing active listening, it is advisable to
forget about everything but concentrate on the message. There are
several communication techniques which will help you to extend your
interactions with other people. Good communication skills, both verbal and
non-verbal, are an invaluable asset that will help you interact successfully
with others, in all areas of work and life.)

Answer:
Type of Response
1 Active and destructive
2 Passive and destructive
3 Passive and constructive
4 Active and constructive
Task 2: Short Answer Questions
Instruction: Please answer the following questions in your own words.
Questions:
1) You are engaged in a conversation and are practicing active
listening. What would be your mental state during this process?
2) What are the techniques to extend interactions with others?
3) What does it mean by reflective listening?
4) Becoming a better listener is likely to help you when you start
working as an interpreter. What are the possible benefits that better
listening skills can provide?
Answer:
1 There are three main attributes of mental state of person who is actively listening other
people actively. The main attributes that are important for the listening process are-
Attitude, Attention and Adjustment. These three element need to be in mid of the listener in
order to actively listen other people
2 Be honest, direct and clear. Avoid blaming other people stay focused and less talking could
be considered as techniques to extend communication with other people.
3 Reflective listening is considered as communication strategy that involves two steps which
are seeking and understand the speaker idea not giving idea to the listener. Give better
response to the speaker.
4  Improve the communication by adding detailing in it.
 Avoid delivering wrong information.
 Help to set the priorities.

Task 3: Listing
Instruction: List THREE questions that you can use to start a conversation with someone
in English and LOTE respectively.
Answer:
English
Questions
1 What would you like to talk about?
2 So, what’s going on?
3 How were you able to do that?
LOTE Questions
1
di cosa ti piacerebbe parlare?
2
Quindi cosa sta succedendo?
3
Come hai potuto farlo?
Section THREE:
Converse with others
(1.2) Seek and offer additional information and assistance to
support quality of communication and service.
Monitor and maintain message transfer
(4.2) Seek and provide clarification where required
Task 1: Role Play (Moodle)
Instructions: work in pairs and act according to the following scenario. You will also be
asked to do FOUR brief sessions of 1-2-minute discussion (each addressing one
encounter) with your partner. Film this discussion at home if you are not doing the task
in class.
Scenario:
Person A has just received a promotion at work and has come home to tell
Person B about the exciting news.
 In the first encounter, Person B asks 2 close ended questions to
Person A, e.g. “Are you happy? Will you move office?” Person A tries
to give as much as information as possible to respond to these
questions.

 In the second encounter, Person B asks 2 open ended questions to
Person A, e.g. “How do you feel about this promotion? What things
will you do in your new role?” Person A tries to give as much as
information as possible to respond to these questions.
 For the third and fourth encounters, Person A and Person B switch
roles and start the conversations over.
Discussion:
After the role play, please discuss with your partner on how you feel after
each encounter and the reasons why you feel this way.
After receiving the effective thoughts, idea from another partner. Both person A and B feel give a
proper response to each other. In order to exchange information about that how they can deal with
project in order to gain promotion.
Please go to your MOODLE account and upload your video under the relevant
task.
Task 2: Listing
Instructions:
a) List THREE approaches that you could follow to ask for clarification
in communication.
Guideline(s)
1 It is good to Admit that person is unsure about what actually speaker mean to say. This
can be considered as active and constructive way to ask for clarification in the process
of feedback. This will also help the speaker to deliver information effectively.
2 By repeating the what speaker has said to him to make sure that what u have listen is
right. This is how speaker can be aware That individual is listening actively.
3 Individual can ask for specific example in order to know the contest of the subject. This
will also improve the level of communication process. this is how listener can ask for
clarification from speaker.
b) List THREE types of sources where you can get additional information and
assistance to support high-quality or in-depth communication or interpreting
service.
Resources
1 Linden, J.F., 2017. Timing is everything: Corticothalamic mechanisms for active
listening. Neuron. 95(1). pp.3-5.
2 Jones, S.M., Bodie, G.D. and Hughes, S.D., 2019. The impact of mindfulness on
empathy, active listening, and perceived provisions of emotional
support. Communication Research. 46(6). pp.838-865.
3 Jonsdottir, I.J. and Fridriksdottir, K., 2019. ACTIVE LISTENING: IS IT THE