Diploma of Leadership and Management

Running head: DIPLOMA OF LEADERSHIP AND MANAGEMENT
DIPLOMA OF LEADERSHIP AND MANAGEMENT
Named of the Student
Name of the Organization
Author Note

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Assessment 1: Plan and present workplace communication system
Part 1
JKL Industries is mainly a company owned by Australia known for selling forklifts,
small sized trucks and several parts of spare to the industry. They also have a separate
part which mostly leases both trucks which are small as well as forklifts. The head office
of the company is located in Sydney and has several branches in Melbourne, Perth and
Canberra. After having spent about 12 years in business and keeping its main focus
upon the small trucks and the forklifts, it has been observed that the industries of JKL
have negotiated for the sales rights to a range of both the medium sized as well as large
sized trucks from a supplier across overseas. It has been thought that this opportunity
will be able to provide all the industries of JKL with a huge advantage in range over all
the potential competitors over it. Since past five areas, several results of sales have
particularly indicated that there is a huge increment in both the sales of truck as well as
forklift and this has led to an average growth in sales by about ten percent. On the other
hand, it has been observed that the rental market has shown a sharp decline past three
years because of the reduction in cost of the vehicles and also some benefits in taxation
to all the industries purchasing such vehicles. By taking into consideration all the
opportunity of sales rights, some significant changes can be entailed which involves
several significant changes to the recent structure of the organization. There is a need
for the organization in repositioning itself for focussing solely on the sales of retails as
well as service and exit of the market of retails within which several forces like choice of
the consumer as well as competition reduces the profitability which is potential.

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As per the values of the organization, industries of JKL intends for recruiting from
the company and the re-skill employees which are existing and currently working in
rentals having a wish for remaining with the organization. JKL industries have been able
to finally identify that there is huge communication gap or rather poor communication
within the company. It has also been identified that there is a conflict in the climate of
the organization and this may be considered as a huge risk to the goals of the business.
The company has intended for building as well as maintaining a culture within the
organization which will be greatly positive, reducing the risks and finally help in
achieving goals by a number of processes. An effective framework of policy is to be
developed for the management of communications internally as per the objectives and
the business ethics of the organization (Schwarzberg et al. 2013). Communication will
be facilitated and support will be built for the initiatives of the organization. Flow of
information is to be managed for providing with a number of commination ideas for
further improvement and by facilitating feedback both to and from employees and the
management on the relevant performance of work and consultation outcomes (Kim and
De Dear 2013).
It has also been observed that there are a number of issues associated with both
consultation as well as communication. Some of these communication issues which
involve a lack of an approach to the management of information which will be
overarching, slow responses to the needs of the customers, ineffective sharing of
information, inadequate consultation, poor sense of the management of the employee,
poor general awareness of the goals of organization (Torp 2014).

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A draft communication strategy is to be developed for meeting several requirements
of the organization (Moridi et al. 2015). The strategy is described below:
 Promoting effective sharing of information within the members of the team,
developing excessive management sense of the employees and providing faster
responses to the requirements of the customers are the main communication
objectives which are to be developed (Michaels and Greene 2013).
 Senior management must possess all the capabilities for planning as well as
directing the work of several groups of individuals and promoting efficient
communication as well as collaboration in between the team members (Bentley et al.
2014).
 Enhancing both verbal communication and written communication. Written
communication will be in the form of emails, letters, proposals as well as manuals of
training (Holtgrewe 2014). Verbal communication will be used in urgent cases when
an instant feedback will be necessary.
 Developing consultation on continuous work process improvement within the
organization and providing much more consultation upon the health as well as safety
of employees (Greif 2017).
The main purpose of all the strategies is to resolve all the issues and problems and
the company will be able to recognise all the solutions for all the grievances within the
whole organization. The common aim of the strategies is to provide a workplace which
will be healthy for developing a productive environment of work all the employees
(Taskov and Mitreva 2015). The common objective of the strategies is to provide a fair
as well as a productive environment of working to all the employees where all the

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grievances will be resolved. The strategies will be ensuring as well as supporting the
policy of grievances in the industries of JKL.
Email
To
All Team Members,
I, the communication consultant, JKL industry, is hereby wanting to informing you all
that I have been given with the responsibility for introducing new policies as well as
procedures across the whole organization. I ensure for a successful implementation of
the policies and also makes sure that all these policies will be helping the organization
in leading the organization towards a positive direction by resolving all the several
issues related to communication within the organization. I have consulted with the
management about the implementation of all these policies within the organization and I
hereby seek feedbacks from each and every one of you, regarding these new policies
which are to be integrated within the organization. A proper collaboration is expected
from you all.
Thanking you
Yours faithfully
Communication Consultant, JKL Industries
Assessment 2: Respond to scenario-based questions
Question 1
To: The employee JKL Industries

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From: Manager JKL Industries
Subject: Draft response to the complaint of the employee
Dear employee,
Thank you for bringing this particular concern to our attention as JKL industries values
the essential principles of trust as well as confidence among teams as well as overall
organization.
I would like to focus on following two JKL policies
1. Anti-discrimination Policy: The main purpose of this policy is to provide guidance
in ensuring that all the employees are given values as per their performance in
their duties and their capability in maintaining service standards of council (Bell
2013).
2. Equal Opportunity Policy: Anyone who is engaged with the employment or
provision has the right for operating in environment which will be free from
discrimination on several grounds including age, gender, and religious belief and
so on (Roemer 2013).
Australia is a multicultural country and every people belonging to this continent has
equal right for living according to their own culture (Ayón and Becerra 2013). Some
strict rules will be implemented and the older one will be revised soon so that such
kinds of situations are not faced further (Riccucci 2018). Inter communication skills
will be used for the team members in interacting with the team members for
understanding views of all the members. A meeting will be arranged soon in a
personal way and the communication will be done simply. All the policies will be
revised soon regarding behaviour for providing all the employees with equal
regulations (Mellor and Webster 2013). A frank environment will be implemented in