Develop Workplace Communication Strategies - CHCCOM003

Observation/Demonstration
CHCCOM003 - Develop workplace communication
strategies
Version: 1.0 05/2020
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Submission Summary
Candidate name: Contact:
Assessor name: Contact:
Assessment Site
(ifapplicable)
Assessment
Date(s) w/
attempt number
Assessm
ent
Outcome
Satisfact
ory
(Yes)
Not yet
Satisfacto
ry (No)
Assessor
Comments:
The assessment task is due on the date specified by your assessor. Any
variations to this arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See
“Specifications” below for details.
Note: Ensure you keep an electronic copy of this completed assessment for future use.
Throughout this unit, you will be expected to show your competency of the
elements through observations or demonstrations. Your instructor will have a
list of demonstrations you must complete or tasks to be observed. The
observations and demonstrations will be completed as well as the activities
found in this workbook. An explanation of demonstrations and observations:
Demonstration is off-the-job
A demonstration will require:
 Performing a skill or task that is asked of you;
 Undertaking a simulation
exercise. Observation is on-
the-job
The observation will usually require:
 Performing a work-based skill or task;
 Interaction with colleagues and/or customers.
Your instructor will inform you of which one of the above they would
like you to do. The demonstration/observation will cover one of the unit’s
elements.
CHCCOM003SUMMATIVE ASSESSMENT TWO
Develop workplace communication strategies
SUMMATIVE ASSESSMENT
TWO

CHCCOM003 - Develop workplace communication
strategies
Version: 1.0 05/2020
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The observation/demonstration will take place either in the workplace or the
training environment, depending on the task to be undertaken and whether it is
an observation or demonstration. Your instructor will ensure you are provided
with the correct equipment and/or materials to complete the task. They will
also inform you of how long you have to complete the task.

CHCCOM003 - Develop workplace communication
strategies
Version: 1.0 05/2020
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You must be able to demonstrate essential knowledge required to effectively do
the task outlined in Elements of this unit:
1. Develop communication strategies
2. Establish communication protocols
3. Promote the use of communication strategies
4. Review communication practices
You should also demonstrate the following foundation skills
 Initiative and enterprise
 Learning
 Numeracy
 Oral communication
 Planning and organising
 Problem solving
 Reading
 Self-management
 Teamwork
 Technology
 Writing
You also must be able to demonstrate essential knowledge required to
effectively complete tasks outlined in elements and performance criteria of this
unit, manage tasks and manage contingencies in the context of the work role.
This includes knowledge of:
 political, economic, social and technological factors
 competitors
 stakeholders
 organisational business and strategic plans
 SWOT analysis (strengths, weaknesses, opportunities and threats)
 legal and ethical considerations relating to communication:
o privacy, confidentiality and disclosure
o discrimination
o duty of care
o mandatory reporting
o informed consent
 organisation communication channels, including:
o special communication needs of personnel
Summative Assessment Objectives
SUMMATIVE ASSESSMENT
TWO

CHCCOM003 - Develop workplace communication
strategies
Version: 1.0 05/2020
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o organisation processes and hierarchy