Display Positive Communication and Non-verbal Skills Assessment 2022

SKILLS ASSESSMENT
Part 1: Presentation
This assessment is to be completed individually.
To complete this part of the assessment, you will be required to undertake a research task
and then present your information to your class group.
You will also be required to answer any questions your audience might have and display
positive communication and non-verbal skills.
Your presentation will be observed by your teacher or assessor.
Your presentation could include:
 A PowerPoint presentation that you have produced
 A recorded audio or visual that you have produced
 A short DVD that you have produced
 An interview that you conducted
 A poster or brochure that you have produced etc.
You will need to ensure that you present yourself in a professional manner
You will have 20 minutes for your presentation to provide the information. After your
presentation you will be given 5 minutes to answer any questions from your audience.
Your responses will be used as part of the overall evidence requirements of the unit.
You should refer to the list of criteria in the Observation Checklist to understand what you
need to demonstrate in this section of the assessment. This Checklist outlines the
assessment criteria used to assess your performance.
Once completed you will need to submit this assessment including your presentation to
your assessor for marking.
Presentation
You are required to explore characteristics of diversity by choosing a diverse group
and answering the questions outlined.
From the list below, choose one (1) area of diversity:
 Culture, race, ethnicity
 Disability
 Religious or spiritual beliefs
 Generational – age
 Gender, including transgender
 Intersex
 Sexual orientation, Sexual identity – Lesbian, Gay, Bi-sexual, Heterosexual
Task 1

Prepare and present a work in any of the following mediums: interviews (recorded
audio and visual) PowerPoint, short DVD, brochure, poster.
In your presentation you need to be able to answer the following questions.
1. Clearly identify your chosen group from the list above and present an overview of the
key aspects of this diverse group to the class.
O Outline the following:
a. Concept and definitions of diversity, cultural awareness, cultural safety and
cultural competence and how these impact on work roles
b. Practices of the group – the culture, race and ethnicity
c. Values of the group
d. Beliefs and Customs
e. Stereotypes or biases
f. How the group see disability, gender, sexual orientation, identity and
generational issues
2. In the work place environment, what are the relevant aspects you must be aware of
when working with people from your chosen group?
Outline the following and clearly identify what and how your group would be
impacted:
a. Work practices
b. Legal considerations
c. Approaches of work including comments on discrimination, communication skills
d. Age
e. Disability
f. Race
g. Gender

Task 2
Answer the following questions in a written paper and supply to your teacher on
presentation day.
1. What effective communication techniques can you use when working with clients
and co-workers from your chosen group? (25 - 50 words).
I would take the help of both verbal and non-verbal communication while interacting with
individuals who suffer from disability. More importantly, I would also listen to the things
that they have to say sympathetically so as to understand the things that they are trying to
say.
2. How could a workplace demonstrate value and respect for diversity, inclusiveness,
and safety for its clients and workers? (25 – 50 words).
The workplaces needs to comply with the different legislations of the national government
related to diversity, safety and others to ensure respect for diversity, inclusiveness and
safety of its clients and workers. Furthermore, it can even offer diversity training to its
workers to promote the same within its workplace.
3. In connection to your identified group, briefly identify and reflect: (75 – 100 words
per table).
Identify Reflect
Own social and cultural
perspective
The disabled people usually
identify themselves as
outsiders and also as a burden
on the society because of
their disability.
The physical or the mental
disability of these individuals
have substantially
contributed towards this
belief or perspective held by
the disabled individuals.
Biases and limitations
The disabled people have to
face a substantial amount of
bias because of the limitations
that they face on the score of
their disability.
The biases and the
limitations that the disabled
individuals face within the
societal framework had
adversely affected the
quality of life led by them.
Ways you can improve
own self and social
awareness
The disabled individuals need
to perceive themselves as
gifted individuals whose
bodies are not only unique
but also different from the
others
This is likely to improve their
feeling of self-worth of the
disabled individuals which in
turn would help them to
lead a meaningful life.

4. When would you seek assistance from interpreters, other people, or resources such
as imagery, according to communication needs? (50 – 75 words).
I would take the help of interpreters, other people or resources such as imagery as per the
communication needs when I am interacting with individuals who are from different
backgrounds or do not understand the language which I speak or the cultural traditions
which are being followed by me.
5. Identify issues that may cause communication misunderstandings in the work place. (25 -
50 words).
The cultural difference between the workers in the workplace is an important factor which
contributes towards the majority of the misunderstandings within the workplace (Goggin,
Hollier and Hawkins 2017). Furthermore, the inadequate usage of effective verbal and
non-verbal communication is another important factor which substantially contributes
towards the communication misunderstandings within the workplace.
6. Where misunderstandings occur, what could be the social and cultural impacts of that? (25
- 50 words).
In cases of misunderstandings, the concerned individuals often develop an inferiority or
superiority complex depending on the kind of cultural or social background that they hail
from. This in turn adversely affects the workplace culture of the organisations and thereby
the quality or the quality of the work which is being performed by the workers.
7. How would you resolve differences, and when and who would you speak to if you needed
assistance? (2 5- 50 words).
The differences between the workers can be effectively resolved by organising meetings
or discussion sessions with the individuals who are involved in the concerned process.
Furthermore, in serious cases it is recommended to take the help of the management
team, HR professionals and the other important officials of the organisation.

8. How does the diversity of this group in Australia influence the: political, social, economic
and cultural areas of work and life? (75 – 100 words per table).
Impact on areas of work and life
Political
The people with disability form a
substantial part of the overall population
and thus their integration or inclusion
becomes important from the political
perspective (Fisher and Purcal 2017).
Social
The inclusion of the people with disability is
likely to reduce the social deprivation faced
by them within the societal framework and
also improve the quality of life that is being
led by them (Jackson 2018).
Economic
The inclusion of the people with disability is
likely to offer them the requirement
employment opportunities which in turn
would substantially boost the economy of
the concerned nation (Wilson et al. 2016).
Cultural
The inclusion of the people with disability is
likely to improve the national culture of
Australia and also facilitate the attainment
of multiculturalism within the concerned
nation (Wiesel and Bigby 2015).
9. What are the influences and changing practices in Australia that impact on this group?
(25 - 50 words)
The different policies as well as legislations of the Australia have contributed substantially
towards the improvement of the living condition of the people with disability (Corcoran,
White and Whitburn 2015). This in turn had substantially reduced the different societal
evils faced by them, enhanced the employment and other opportunities that are available
to them (Hemsley et al. 2016).

10. What are some of the potential needs for this group in regards to protective factors,
physical, mental and emotional health needs? (25 – 50 words).
Potential needs
Protective Factors
People with disability need protection
against the societal evils that they face
within the societal framework
Physical
People with disability often require physical
help for the completion of their daily tasks
and also the different kinds of work that
they are required to complete
Mental
People with disability often require
adequate mental healthcare services so as
to help them cope up with this disability
and also the social evils that they face
Emotional Health
People with disability require adequate
emotional support from their friends and
family members
11. What are the impacts of discrimination, trauma, exclusion and negative attitudes on the
group? (75 – 100 words per table).
Impact
Discrimination
Discrimination and other social evils make it
very difficult for the disabled people to deal
with their disability and also reduce the
quality of life that they lead (Reppermund
et al. 2017).
Trauma
The societal evils faced by the disabled
causes a substantial amount of trauma to
them which adversely affects the process of
their social inclusion (Brooker et al. 2015).
Exclusion
The exclusion of the disabled people have
substantially limited the number of growth
or development opportunities that are
available to them and thereby the quality of
life that they lead (Solarsh and Johnson
2017).
Negative attitudes The different kinds of social evils that the
disabled people need to deal with had
created a negative attitude in them towards
the Australian society which hinders their

inclusion within the same (Bigby, Bould and
Beadle-Brown 2017)

12. Where could you get resources that support individuals and organisations to embrace
and respond to diversity? (25- 50 words)
The resources that are needed to support individual and organisations so as to help them
to embrace and effectively respond to diversity can be procured from the government and
also the different non-profit organisations.
13. Human rights help support and protect all people give a brief outline on the following.
a. How does the Universal Declaration of Human Rights protect this group? (25 -
50 words).
The Universal Declaration of Human Rights had made it completely unethical as well as
illegal to discriminate individuals on the basis of their physical or mental disability (Gilroy
et al. 2017). This in turn had reduced the different societal evils that the disabled people
have to face within the societal framework of the different nations of the world.
b. The relationship between human need and human rights for this group (25-
50 words)
The major objective of the different human rights which are being offered to the disabled
people is to ensure the fact that their basic human needs are being effectively fulfilled and
also they do not have to face the diverse societal evils within the society (Fisher and Purcal
2017).
c. What frameworks, approaches and instruments could you use in your
workplace to support this group (25- words)
The organisation can take the help of a zero tolerance policy which will discourage the
usage of different kinds of discriminatory practices by the workers against their
colleagues. Furthermore, the members of the management team and also the HR
professionals need to be a part of the committee which will deal with such cases.

14. Briefly outline the social, political and economic issues affecting Aboriginal and/or
Torres Strait Islander people (75 – 100 words per table).
Briefly outline
Social
The social deprivation and also the societal
evils that the aboriginals and the Torres
Strait Islander people have to face within
the societal framework of Australia
adversely affect their inclusion within the
Australian society.
Political
The political framework of the nation of
Australia had been designed taking into
account the perspective of the people of
the mainland of the concerned nation and
this in turn is one of the major reasons for
the social exclusion of the aboriginals in
Australia.
Economic
The lack of employment or economic
growth opportunities that are available to
the aboriginals had also adversely affected
their integration within the societal
framework of the concerned nation.

15. Briefly out line your own culture, western systems and structures and how these impact
on Aboriginal and/ or Torres Strait Islander people and their engagement with services
(75 – 100 words per table)
Briefly outline Impact on engagement
with services
Own Culture
I am an ardently follower of
the national culture of
Australia. Furthermore, the
cultural traditions which are
being followed by me have
also been influenced by the
religion of Christianity
This in turn had influenced
me to view the aboriginals
as outsiders or pagan
people. However, my recent
education has influenced
me to take the help of the
framework of cultural
competence to engage or
offer the required services
to them.
Western Systems and
structure
It is heavily influenced by
the concepts of ethics,
morals and others.
Furthermore, this particular
cultural tradition considers
all the individuals to be
equal.
The usage of this cultural
tradition requires the
service providers to
consider the aboriginals as
their equals and also take
into account the concepts of
ethics, morals and others for
the services which are being
offered to the aboriginals.

References
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