Validity and Reliability of Assessment PDF

Added on - 21 Apr 2020

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Running head: DISRUPTION IN THE TAXI INDUSTRY IN SINGAPOREDisruption in the Taxi Industry in SingaporeName of the student:Name of the university:Author
1DISRUPTION IN THE TAXI INDUSTRY IN SINGAPORETable of ContentsIntroduction:...............................................................................................................................2Review of the training analysis needs:.......................................................................................2Proposed appropriate training and assessment methods:...........................................................3Lectures:.................................................................................................................................3Case studies:...........................................................................................................................4Role plays:..............................................................................................................................4Aligning training and assessment method:............................................................................5Validity and Reliability of assessment methods:.......................................................................5Resource required implementing training programmes:............................................................6Conclusion:................................................................................................................................7References:.................................................................................................................................8
2DISRUPTION IN THE TAXI INDUSTRY IN SINGAPOREIntroduction:The aim of the research is study the impact of environmental challenges likedisruptive innovation which are taking place in the market. The assignment is set against thebackdrop of the shared taxi market in Singapore, which is undergoing massive changes due toadvancements in technology, and entry of players like Uber. The paper would delve into thetraining needs, methods and resources required to train the employees of the ComfortDelgro,the company chosen for the study to deal with this market challenge (comfortdelgro.com.sg,2017).A survey of the business environment of the cab industry by an Singaporean Englishdaily states more drivers are preferring to work for Uber compared to Comfort due to theirbetter training facilities and incentive structures (tnp.sg, 2017) (Survey attached). This clearlypoints out the needs of ComfortDelgro train its drivers and provide them with betterincentives to be able compete with strong competitors like Uber.Review of the training analysis needs:A review of the training analysis needs show that the managers of ComfortDelgrojudged the employees namely drivers based on their skills, knowledge levels and thepositions they are working in. The managers analyse the performances of the drivers to pointout their strengths like capacity of working for long hours. Neuendorf (2016) states thattraining needs of the organisations should be aligned to meet the needs of employees toelevate their performance level. The analysis of the training needs of the drivers did notmention the methods the management, managers and the human resource department ofComfortDelgro used to analyse the training needs of the drivers. One can review in the lightof the above that the training need analysis does not mention the aim of the training, which isto train the drivers in modern technology.
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