Management Issues of Medical Tourism in Dubai - Research Paper

Added on - 28 May 2020

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Running head: DISSERTATIONManagement Issues of Medical Tourism in DubaiName of the Student:Name of the University:Author note:
1DISSERTATIONAbstractMedical tourism has become extremely popular in the last decade. Patients from all over theworld prefer to travel to a location where they would get their money’s worth while availing thehighest quality healthcare services. Thus, people from the developed countries travel to theplaces that provide medical services at a lower cost that their home country. Sometimes peoplealso travel to another country to avail the best quality healthcare or a specialized treatment whichis not available in their home country. This has led to the rapid growth of medical tourism allacross the world. The researcher has studied the impact of medical tourism on the healthcaremanagement of Dubai. He has collected primary data through a survey from a sample of 50respondents and analyzed those data using quantitative method. The analysis led to outcome thatmedical tourism has helped the healthcare management of Dubai to improve their quality ofservices and also contributed in the growth of the economy of Dubai. This research paper showsthe entire analysis process, literature review, and concluding remarks with recommendations onhow to address the issues regarding medical tourists and provide the best services to theinternational patients.
2DISSERTATIONAcknowledgementI would like to take this opportunity to thank all those people who have been a great help incompleting the dissertation. These people had led me and helped me to know my hiddenpotential and strength and utilize it in the best possible way in the undertaken research. I wouldlike to express my deep gratitude towards supervisor for his constant monitoring andcommendable and exemplary guidance, which has led me to complete the dissertation in the duecourse of time. The guidance and unconditional support provided by him not only helped me alot during the thesis completion but also will remain with me for a longer time period on thejourney of my life. I would like to express my deep gratitude to all the participants who lendtheir valuable input to develop an understanding about impact of training and development onthe job satisfaction of the government sector employees of the Sultanate of Oman Furthermore, Iwould like to thank my family and friends, especially my dear mother and wife, who have been aconstant source of Inspiration, encouragement and support, and who they did not give up ofsupplication to me of success, without which this task cannot be accomplished.
3DISSERTATIONTable of ContentsChapter 1: Introduction....................................................................................................................61.1 Introduction............................................................................................................................61.2 Background of the study........................................................................................................61.3 Research aim..........................................................................................................................71.4 Research objectives...............................................................................................................81.5 Research questions.................................................................................................................81.6 Research hypothesis...............................................................................................................81.7 Rationale of the research.......................................................................................................81.8 Structure of the research........................................................................................................9Chapter 2: Literature review..........................................................................................................112.1 Introduction..........................................................................................................................112.2 Concept of medical tourism.................................................................................................112.3 Pros and cons of medical tourism........................................................................................122.4 Healthcare sector in Dubai...................................................................................................142.5 Current trend in the healthcare management of Dubai........................................................152.6 Medical tourism in Dubai....................................................................................................172.7 Conceptual framework.............................................................................................................18Chapter 3: Research methodology.................................................................................................193.1 Introduction..........................................................................................................................19
4DISSERTATION3.2 Research philosophy............................................................................................................193.3 Research approach...............................................................................................................203.4 Research strategy.................................................................................................................203.5 Research design...................................................................................................................213.6 Data collection process........................................................................................................213.7 Sampling method.................................................................................................................223.8 Pilot test...............................................................................................................................23Chapter 4: Data analysis and findings...........................................................................................254.1 Introduction..........................................................................................................................254.2 Findings and discussion.......................................................................................................254.2.1 Demographic factors.....................................................................................................254.2.2 Subjective factors..........................................................................................................29Chapter 5: Conclusion and recommendation.................................................................................405.1 Introduction..........................................................................................................................405.2 Linking to the objectives.....................................................................................................405.2.1 Linking to the first objective.........................................................................................405.2.2 Linking to the second objective....................................................................................415.2.3 Linking to the third objective.......................................................................................415.3 Recommendations................................................................................................................425.4 Limitations and future scope of the study............................................................................43
5DISSERTATIONReferences......................................................................................................................................45Appendix........................................................................................................................................50
6DISSERTATIONChapter 1: Introduction1.1 IntroductionThe research paper aims to find out the issue of medical tourism in Dubai and its impacton the healthcare management of the country. The healthcare management facilities of Dubai areconsidered as one of the best in the world (Othman et al. 2015). The healthcare sector of thecountry is continuously expanding and it is incorporating many foreign investments andpartnerships to provide international standard services to the citizens as well as foreign patientswho come to Dubai to avail the best quality healthcare services. There are many healthcareinstitutions in Dubai that have introduced management facilities to suit the needs of the foreignpatients and that has led to increase in the medical tourism in the country. Medical tourism is oneof the biggest trends in the healthcare sector of Dubai and the following research paper will focuson the impact of medical tourism on the healthcare management (Chuang et al. 2014). Theresearcher will collect primary data from the hospitals to know about the extent of medicaltourism happening in Dubai and its implications on the management.1.2 Background of the studyMedical tourism has become a new trend in the healthcare sector. It refers to the event ofpeople travelling to other countries to avail the medical treatment. In the past, it was observedthat people from less developed countries used to travel to developed countries to avail highlyadvanced medical treatment, which was not available in the home country due to lack ofinfrastructure, education, capital investment etc. (van Weel et al. 2018). However, in the recentyears, the trend has changed significantly. People from the developed countries are travelling to
7DISSERTATIONthe developing countries to avail the treatment at a lower cost. Many of the developing countrieshave improved their medical facilities with foreign investments as well as capital formation inthe economy. For example, few Asian countries, such as, India, China, Malaysia, Singapore, andThailand, some Middle Eastern countries, such as, UAE, Israel, Jordon, and African countrieslike South Africa have become popular destinations for medical tourism in the recent years dueto their improved healthcare facilities at a lower cost (Abubakar and Ilkan 2016). Dubai hasearned its fame in this field with advanced healthcare technology, efficient healthcaremanagement, and reasonable cost, availability of highly experienced and educated doctorsproviding the best quality healthcare services.As Dubai has been collaborating with foreign investors in the healthcare projects toprovide improved healthcare facilities, over the years, it has become one of the favoritedestinations of the people from developed as well as developing countries for availing the bestquality medical treatment. The management of the healthcare institutions have changed theirpolicies as well as incorporated many new policies to welcome the foreign patients to Dubai, asmedical tourism not only helps to improve the quality of medical services in the country, but alsocontributes significantly in the economy through the inflow of foreign exchange (Han and Hyun2015). Through this research study, the research will be focusing various aspects of medicaltourism in Dubai and its implications in the healthcare management in the country.1.3 Research aimThe aim of the research paper is to evaluate various aspects of medical tourism in Dubaiand its impact on the healthcare management services of the city. UAE is one of the mostdeveloped countries in the Middle East and due to its location, it has an advantageous positionamong all other medical tourism destination. Coupled with geographical advantage, Dubai has
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