This document is an analysis of the management behaviour role in operational improvement. It discusses the responsibilities of management in setting goals, developing strategies, and motivating people. The document focuses on the study case of the Range Distribution Centre and explores the importance of efficient and effective management behaviour in operational performance. It also includes a literature review on the role and responsibilities of a manager, different management styles, and the impact of management behaviour on operational development. The document is a dissertation proposal for a Business and Management course.