An investigation of the role of EHRM in Training and Development

DISSERTATION
(An investigation of the role of EHRM in training and development in
hospitality sector)

TABLE OF CONTENTS
CHAPTER 1: INTRODUCTION....................................................................................................1
1.1 Background of the study........................................................................................................1
1.2 Aim and objectives................................................................................................................3
1.3 Rationale................................................................................................................................3
1.4 Significance...........................................................................................................................4
1.5 Research specification...........................................................................................................4
1.6 Chapter structure....................................................................................................................5
REFERENCES................................................................................................................................6

CHAPTER 1: INTRODUCTION
1.1 Background of the study
High competition has compelled organisations to implement innovative ideas in business
in order to sustain in market for longer duration and gaining competitive advantage.
Advancement of technologies have supported business in raising their communication with
stakeholders and improve performance of the firm. E-HRM (Electronic human resource
management) works as powerful driving force in order to enhance sustainability of enterprises. It
can be defined as integration of all HR activities by taking support of web-based technologies.
Human resource manager is responsible for planning, recruitment, training, performance
management in organisation. Information technologies are helpful device in order to minimise
cost of business and increasing efficiency level of operations.
Training and development has become essential part of organisation, in the recent time
companies are paying more attention on their training process in order to raise efficiency level of
their employees and improving their performance as well. E-learning programs are organised by
many big organisation in order to train its workers those who work in different branches.
Companies designs online modules of giving training to staff members so that individual can
make aware with their role and responsibilities and can perform well in the workplace.
Electronic human resource management is technology based human resource which can
support company in reducing all the paper work and manage all the resources electronically. This
can help in saving time and minimising the use of resources. It saves time of the employees
working in an organisation, as they do not have to go through all the old paper related documents
(Muriithi, Gachunga and Mburugu, 2014. It can allow the human resource team to spend the
more time on the job which is necessary and more important. This will also increase the
efficiency of the organisation and there productivity would be raised.
Electronic human resource management has the ability to collect and analyse data
automatically. The software is able to produce result more promptly and early. Also, the results
which are being generated by E-HRM are more relevant and authentic. This will allow company
to operate with its full potentiality. Also, organisation growth will be enhanced by use of it.
Electronic human resource reduces the burden of the employees of company as all the
calculation and data related work is done by this software. Board of management by the help of
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this software can lay emphasis on other crucial aspects like advertising, promotion and marketing
of products.
With the help of electronic human resource management communication is also
improvised in the firm. It includes the platform or presence of some form of employee
interaction software that make the communication process more easy. Like for example use of
social media sites in the firm can assist them in easily interacting with workers through seating at
one place (Role of E- HRM in Organizational Effectiveness and Sustainability, 2015). They can
convey their messages through channels such as Facebook, Twitter, Instagram and many more.
Also, communication can be done to clients via online technologies. They can interact their
messages across the region. Effective interaction can support firms in expanding their business
and increasing there market share.
Electronic human resource management also make it easier for the management or
human resource team to provide training and learning to employees. It contains software that
manages the performance level of workers working in the firm. Training and hiring process
become quiet easy for the management. Also, it helps in aligning the objectives of the enterprise
with their personal goal. This can help organisation in achieving the business goals and gain
competitive advantage. The software also assists in decreasing the liability of the board of
management (e-HRM and its outcomes, 2016).
Electronic human resource management provides a benefit to the employees to manage
there work on timely basis. It helps company in reducing the risk related to the data. It gives
assurance to organisation that information which has been arrived to them related to work is
relevant and specific (Scholz, 2019). E-HRM systems gives a service where all the workers
must acknowledge that they have read and received particular relevant document. This enables
another opportunity of proof that certain information was received by board of management. It
increases the efficiency and also the issues faced by workers can be easily solved by firm. This
also enhances the communication between management and the employees. Building
relationship between them can assist company in growing (The Role of Electronic Human
Resource Management in Contemporary Human Resource Management, 2015).
Electronic human resource management also contains a software where the company can
solve and manages the conflicts faced by employees. Board of management can ask for issues
and problems going on with workers through online and internet technology. They can ask for
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feedbacks on social media and solve them through it. Higher authorities of organisation through
this way remains connected to the employees via advancing technologies like E-HRM. By
having an idea about the issues going with workers human resource department can take timely
action and prevent rising of further problems (Muriithi, Gachunga and Mburugu, 2014).
Electronic human resource management helps in doing work ion timely basis. This
supports in raising the turnover of enterprise. Also, it assists the board of management in
retaining the efficient workers. By this organisation manages to attract more new workers. When
the conflict in the firm are solved on timely basis it increases the satisfaction level of employees.
This support management in increasing there productivity as well as efficiency. Employee
performance are also been improved after using Electronic human resource management.
1.2 Aim and objectives
Aim
“To identify role of E-HRM in training and development in hospitality sector: A study on
Marriot hotel UK”
Objectives
 To explain conceptual framework and effectiveness of E-HRM in hospitality industry
 To determine role and scope of E-HRM practices in Marriot hotel To identify relationship between E-HRM and training and development
Research questions
 How E-HRM practices are effective for hospitality industry?
 Explain role and scope of E-HRM practices in Marriot hotel?
 What is the relationship between E-HRM and training and development?
1.3 Rationale
The main reason of conducting research on this topic is that in the recent time hospitality
firms are facing huge competition. There are many competitors of Marriott hotel such as Hilton
etc. This high competition is creating pressure on business to retain their consumers for longer
duration. Advancement of technology has supported business in making effective
communication with consumers and making them loyal towards the brand. But over a period of
time Marriott hotel is facing the issues of declining performance. E-HRM practices can help
business in making easy interaction with its employees and organising e-training programs for
the workers those who are working in other locations (Choochote and Chochiang, 2015). It
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would be cost effective and efficient way to raise operational performance of company
significantly. Recently Marriot is unable to provide training to its employees those who are
working at other location. That is affecting overall performance of business thus, by caring out
this research researcher would be able to highlight various e-learning methods that can be
applied by business in order to raise its performance and giving appropriate training to its staff
members (Bondarouk, Ruël and Parry, 2017).
Furthermore, researcher has worked as HR executive and has knowledge of relevant field
thus, this is an interesting area for the individual and person has selected this topic for the
dissertation. Relevant experience would help scholar in understanding the terms and answering
research questions. In addition, topic has been provided by university so researcher has
conducted research on the same (Galhena, 2015).
1.4 Significance
This study will be beneficial for entire hospitality industry because by this way companies
will get to know about E-HRM practices and role of E-learning methods in order to raise
operational performance of firms. That would assist business in giving training to their workers
those who are working at far locations through information technology. This will help entire
hospitality industry in retaining their employees for longer duration and raising their confidence
as well. This E- training programs will aid these people in performing well and increasing their
contribution towards work.
Furthermore, dissertation will be helpful for Marriot hotel in order to improve their
operational performance. This will aid hotel in managing their employees well and improving
human resource practices as well. This research will also be significant for other scholars
because they will get brief idea about role of E-HRM practices and E-training programs. By this
way, they will be able to conduct their investigation on same topic in the future.
1.5 Research specification
Research methodology is systematic frameworks that are used by scholar for collecting
information and solving research problems. Present study will take support of interpretivism
philosophy, this will allow scholar in involving relevant theories related to Electronic human
resource management and determining their role in business. Dissertation will apply primary and
secondary data collection sources in order to gather in-depth information related to subject
matter (Taylor, Bogdan and DeVault, 2015). Researcher Thematic analysis technique will be
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applied and by preparing graphs and charts data will be interpreted. Dissertation will apply
questionnaire technique in order to gather primary information about role of E-HRM practices in
order to give training to staff members those who are working outside the location. Research
will take support of inductive research method, this will help in avoiding complex calculation
and finding insight detail related to topic. It will apply descriptive research design, it would be
more suitable for such kind of qualitative studies (Silverman, 2016). This will help scholar in
applying theories and finding answers of all research question related to role of E_HRM in
business.
1.6 Chapter structure
Chapter 1: Introduction: This chapter will give brief overview of topic that is role of E-HRM
with reference to Marriott hotel. Furthermore, it will include aim, objective, rationale and
significance of the investigation.
Chapter 2: Literature review: This would be next part that will involve literatures of other
authors and will review their studies. This will scholar in developing understanding and
answering research questions significantly.
Chapter 3: Research methodology: there are various tools and techniques that are used by
researcher to answer the research questions. It will explain philosophy, approach, design,
data collection methods, analysis techniques. Furthermore, rationale for each chosen method
will be described in this session.
Chapter 4: Data analysis: This part will analysis the data and will find out results. Graphs and
charts will be prepared and interpretation of each result will be given.
Chapter 5: conclusion and recommendation: this would be last chapter in which scholar will
give summary of entire research and will give necessary recommendation that can help
Marriott hotel in implementing E-training programs in business significantly.
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REFERENCES
Books and Journals
Baum, T., 2015. Human resources in tourism: Still waiting for change?–A 2015 reprise. Tourism
Management. 50. pp.204-212.
Bondarouk, T., Ruël, H. J. and Parry, E., 2017. Electronic HRM in the Smart Era. Emerald
Publishing Limited.
Choochote, K. and Chochiang, K., 2015. Electronic Human Resource Management (e-HRM) of
Hotel Business in Phuket. International Journal of Advanced Computer Science and
Applications. 6(4). pp.73-78.
Galhena, B. L., 2015, September. E-HRM ADOPTION BEHAVIOUR: DIFFUSION OF
INNOVATION THEORY (DOI) PERSPECTIVE. In 8th Annual Conference of the
EuroMed Academy of Business.
Muriithi, J. G., Gachunga, H. and Mburugu, C. K., 2014. Effects of Human Resource
Information Systems on Human Resource Management practices and firm performance
in listed commercial banks at Nairobi Securities Exchange. European Journal of Business
and Management. 6(29). pp.47-55.
Scholz, T. M., 2019. 9 Gamification and e-HRM. e-HRM: Digital Approaches, Directions &
Applications.
Silverman, D., 2016. Qualitative research. Sage.
Sun, H., Han, B. and Yu, C., 2015, March. Research and Application on Human Resource
Management Information System in China First-class Hotels. In 2015 International
Conference on Education Technology, Management and Humanities Science (ETMHS
2015). Atlantis Press.
Taylor, S. J., Bogdan, R. and DeVault, M., 2015. Introduction to qualitative research methods: A
guidebook and resource. John Wiley & Sons.
Online
e-HRM and its outcomes. 2016. [Pdf]. Available through <
https://www.diva-portal.org/smash/get/diva2:421826/FULLTEXT01.pdf.>
Role of E- HRM in Organizational Effectiveness and Sustainability . 2015. [Pdf]. Available
through < http://www.allresearchjournal.com/archives/2015/vol1issue12/PartI/1-12-
77.pdf>
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The Role of Electronic Human Resource Management in Contemporary Human Resource
Management. 2015. [PDF]. Available through <
https://file.scirp.org/pdf/JSS_2015040714514409.pdf>
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