Conflict Management Approaches for Project Success

Dissertation

Abstract
Business environment get very complex especially for construction organisation because
it involves many persons who come from different traditions and culture. Due to this, the
workplace diversity increases day by day which creates conflicts in the organisation. Conflicts
give a great impact on the employee’s productivity and efficiency as it reduced. It also impact on
their morale which negatively affect by conflicts. It becomes very important for every
organisation that they should focus on reducing and resolving conflicts. Increasing in conflicts in
workplace environment, it becomes very complex situation for a construction company that how
they can complete their project effectively and efficiently. This report gives some important
conflict management approaches which helps organisation in order to resolve their problems or
conflicts.

Acknowledgement
Firstly, I would like to thank my teachers who gave me a great opportunity for giving this
project. I also like to thank God which always gives a great support in order to come with
difficult situations. I am feeling very grateful to perform this project as it gives many experiences
and knowledge. It's really helpful for my career future opportunities. With guidance and support
from my teachers I am able to complete this project on time.
In addition to this, I also like to thanks to Galliford Try's Residential building
construction company always ready for supporting me in order to complete this project. They
always give time for gathering information from employees, customers, etc. It is very pleasure
situation for me because they give freedom to ask questions from their clients which help me to
complete my questionnaire. I am really very thankful for all people who give their support and
assistance in order to complete this project.

Table of Contents
Abstract............................................................................................................................................1
Acknowledgement...........................................................................................................................2
Project title: To investigate conflict management approaches used by project manager to assure
project success.................................................................................................................................5
Chapter 1: INTRODCUTION..........................................................................................................5
1.1 Background to the research........................................................................................................5
1.2 Research question, aims and objectives.....................................................................................6
1.3 Justification of research.............................................................................................................6
1.4 Outline methodology.................................................................................................................7
1.5 Outline of the rest of the dissertation.........................................................................................8
Chapter 1 Summary.........................................................................................................................9
CHAPTER 2 LITERATURE REVIEW........................................................................................10
2.0 Introduction....................................................................................................................10
2.1 Theme 1-To develop understanding about the concept of conflict management..........10
2.2 Theme 2-To assess theories and models associated with conflict management within
construction sector...............................................................................................................12
2.3 Theme 3-To investigate challenges facing by Galliford Try’s Residential building with
regards to conflict management...........................................................................................15
2.4 Theme 4-To recommend effectual strategies to Galliford Try’s Residential building for
conflict management............................................................................................................17
Summary of the chapter.......................................................................................................21
CHAPTER 3: RESEARCH METHODOLOGY..........................................................................21
3.0 Introduction....................................................................................................................21
3.1 Research Paradigm.........................................................................................................22
3.2 Research Philosophy......................................................................................................22
3.3 Research Approach........................................................................................................22
3.4 Research Design.............................................................................................................23
3.5 Data collection and analysis...........................................................................................23
3.5.1 Sampling.....................................................................................................................23

3.5.2 Primary data collection...............................................................................................24
3.5.3 Secondary data collection...........................................................................................24
3.6 Analysis of data..............................................................................................................25
3.7 Research ethics...............................................................................................................26
3.8 Limitations of the research.............................................................................................27
CHAPTER 4: FINDING AND ANALYSIS................................................................................28
CHAPTER 5 CONCLUSION AND RECOMMENDATIONS....................................................46
Introduction..........................................................................................................................46
5.1 Critique of Adopted Approach.......................................................................................46
5.2 Analysis..........................................................................................................................46
5.3 Overall Conclusions.......................................................................................................46
5.4 Limitations of the Study.................................................................................................48
5.5 Opportunities for Further Research................................................................................48
5.6 Recommendations..........................................................................................................49
REFERENCES..............................................................................................................................51
Books and Journals:.............................................................................................................51
APPENDIX....................................................................................................................................56

Project title: To investigate conflict management approaches used by project
manager to assure project success
Chapter 1: INTRODCUTION
1.1 Background to the research
This research aims to investigate conflict management approaches which are to be
applied by project manager to assure project success. It is identified that in nowadays
organisation need to give more focus on resolution of conflicts as there are many conflicts that
are arising due to many factors (Elgoibar, Euwema and Munduate, 2017). Factors that influence
conflicts in organisation are politics, cultural environment of workplace, diversities, etc. These
factors give a great influence on organisation success and growth as it decline the motivation and
productivity in employees. There are many conflict issues occurs in the organisation such as
cultural and gender issues, clashes in personality, poor communication, sharing resources,
contrasting styles, etc. Cultural issue is one of the important issues which come in every
organisation. These are matters that have an effect on the nature and culture of society. These
issues can be the changing nature of employees and employees needs and demands (Nicholas,
and Steyn, 2017). This is the main reason that companies need to take a corrective measure in
order to resolve conflicts in the workplace. It is identified that if companies cannot take a right
action then they can face many negative consequences in the organisation. For that purpose,
organisation need to used conflict management approaches so that they can make assure about
project success. These all cultural issues and challenges have to be faced by project manager.
The company which is taken in this research report is Galliford Try is the British construction
company which is registered in the London. It is formally involved in house building and these
results in selling its housing business to Bovis Homes. This was founded in the year 1908 and
considers being the public limited company. This construction company is facing certain cultural
issues and conflict within an organisation. It is between the employees who are working there.
This report includes research rationale, research methodology, literature review, data and
interpretation as this helps the investigator in identifying their truth results. At last this research
covers recommendations, conclusion and reflection of investigator.