Analysis of the Management Behaviour Role in Operational Improvement

This document provides an analysis of the management behaviour role in operational improvement, with a focus on the Range Distribution Centre. It discusses the importance of efficient and effective management in achieving operational performance. The document also explores the responsibilities of managers and different management styles. The content is relevant for a business and management dissertation.

 TOPIC A
n
a
n
a
l
y
s
i
s
o
f
t
h
e
m
a
n
a
g
e
m
e
n
t
b
e
h

a
v
i
o
u
r
r
o
l
e
i
n
o
p
e
r
a
t
i
o
n
a
l
i
m
p
r
o
v
e
m
e
n
t
.

T
h
e
r
i
g
h
t
a
p
p
r
o
a
c
h
f
o
r
e
f
f
i
c
i
e
n
c
y
a
n
d
e
f

f
e
c
t
i
v
e
n
e
s
s
.
S
t
u
d
y
C
a
s
e
o
f
t
h
e
R
a
n
g
e
D
i
s

t
r
i
b
u
t
i
o
n
C
e
n
t
r
e
Module Title
B
u
s
i
n
e
s
s
a
n
d
M
a
n
a
g
e
m

e
n
t
D
i
s
s
e
r
t
a
t
i
o
n
:
P
A
R
T
1
(
p
r
o
p
o
s
a
l
3
0
0
0
w
o

r
d
s
)
Academic
Declaratio
n:
Students
are
reminded
that the
electronic
copy of
their essay
may be
checked, at
any point
during their
degree,
with
Turnitin or
other
plagiarism
detection
software for
plagiarised
material.
Word Count 2800

Table of contents
Table of contents.........................................................................................................................................
Abstract............................................................................................................................................................
Introduction......................................................................................................................................................
Literature Review –.........................................................................................................................................
The role and responsibilities of a manager.............................................................................................11
Management Styles................................................................................................................................13
Research focus –.............................................................................................................................................
RESEARCH FOCUS............................................................................................................................16
RESEARCH HYPOTESIS....................................................................................................................16
Methodology..................................................................................................................................................
Research Approach................................................................................................................................17
Findings and analysis......................................................................................................................................
Questionnaires..............................................................................................................................20
Interviews.....................................................................................................................................30
Future Research..............................................................................................................................................
Conclusion......................................................................................................................................................
Bibliography....................................................................................................................................................
Reference.......................................................................................................................................................
Appendicies....................................................................................................................................................
B24867.docx
Abstract

An analysis of the management behaviour role in operational improvement.
The right approach for efficiency and effectiveness.
Study Case of the Range Distribution Centre
Introduction

The responsibilities of the management in an organization include setting up goals, developing a strategy
and motivate people in order to achieve performance, therefore success depends on the management
behaviour towards its responsibilities. The management behaviour can have a direct impact on the
operational performance of an organization hence why having a well-organized management style means
being efficient and effective as a company.
Organizational behaviour is becoming increasingly important in current society. Thus, new trends in the
way of working can be highlighted, such as be the desire to integrate into the organization behaviours in
accordance with ethics, disappearance forms of excessive centralization, influence on teamwork,
influence new technologies and taking into account the wishes of the occupational environment.
The role of a manager in the working environment is perhaps the most critical and has the biggest
influence on operational development. Leaders have immediate effect on personnel they line oversee.
They undertake along with their responsibilities an essential role in forming and
shaping organizational culture. Employees can be motivated by a positive and organised
management (Foster, 2017).
The following research focuses on the role that management behaviour plays in the operational
development and how a manager should approach this in order to make it efficient and
effective. Erlendsson (2002) describes efficiency as: doing things in the right way- accomplish tasks with
reasonable effort whereas doing the right things in his opinion means effectiveness. Efficiency is
restricted to the present state while effectiveness involves thinking long term.
The main points of this research are to analyse a massive work environment and how leadership and
organisational behaviour have an important impact on people and on the business evolution. The way that
a warehouse operates is first of all different through the number of workers that makes the managerial
approach diverse and challenging day by day. Most of the crucial processes in a warehouse depend on
people. Successfully managing people has always been fundamental in regard to business efficiency
and effectiveness.
This research follows after an investigation of a work environment that has moved up in
2017 from 450.000 square feet warehouse to the biggest building of West, England according to Jennie
Banks (2017) with a size of 1.2 million square feet, The Range Distribution Centre in Avonmouth. The
warehouse environment represents a challenge perhaps for any type of manager, hence why this field

needs to be closely investigated in order to prove the best managerial approach to control people as well
as operational improvement.
Literature Review –
There is a clear picture about success when it comes to businesses. It starts from motivation, goes through
people and gains success. According to Blaskova & Grazulis (2009) the organizational engagement is
determined through the quality of motivation of human potential hence why leaders need to embrace
employee motivation. Comparing with the workers with low motivation, either groups or individuals that
have high motivation develop high inventiveness as well and work more effectively.
Pursuant to Harter et al. (2010) the employees well-being is impacted by the perceptions that they have
regarding their work fact that is improving the business competitiveness. Organizational behaviour plays
a vital role in the administration of a business and in order to keep people motivated a good leader plays
the most important role.
The role and responsibilities of a manager
Leadership has always existed in everything, everywhere along with the humanity, it is called “a universal
phenomenon and as old as history of human “(Bass, 1990). Literature mentions management beginnings
even since the first groups of people performed in the world. Specific elements such as decision making,
taking responsibilities, organising tasks and people have existed since beginning of the history. It is very
essential for a business entity to have highly skilled, multitasking manager which help them in attaining
their predefined targets in an effective manner and within specific time period. On the basis of view point
of various authors, it is said that a manager is the key person in an organisation who assist in attaining all
the functions and operations in a well structured and effective manner.
A manager has two important roles in a team, and they must equally play both administrative and
leadership roles. In order to be successful as a manager there is a set of skills required. They must have
the ability to shape and motivate their employees in order to achieve performance. The traditional role of
management that is very often met is known as a line manager and his main responsibilities are to
monitor performance, support problem resolution, initiate actions to improve results, coach and help in
developing the team and also planning ahead by setting up goals. Therefore, it is very essential for the

managers to perform all the work in a cooperative manner so that they can easily attain the goals and
objectives in an effective manner. In addition to this, it is very essential for the manager to have effective
communication skills, team working skills, problem solving skills as well as motivation skills so they can
conduct all the operations and functions in a positive way. It has also been identified by examining
various articles that for a managers encouraging and motivating individuals within the organization are
one of the most necessary and crucial task.
Guidance is imperative to any team environment. Numerous studies
have underlined the important leadership qualities and skills to ensure success, such as the ability to work
with people under any circumstances, manage stress and emotions, bureaucracy and
communication. Behavioural theorists believe that we can classify leadership styles into task-oriented and
people-oriented styles according to the Leader Behaviour Description Questionnaire (LBDQ) developed
by Ohio State University.
According to A.Puiu the management is a conceptual and methodological system that leads an
organization in order to reach objectives and keep the performance at a high level long as possible. Proper
and systematic management is needed within an organisation for successful completion of each and every
task in an effective and appropriate manner. Along with this, it has also been analysed with the help of
various articles that there must be proper communication system within an organisation so that each and
every necessary information can easily be transferred from one individual to another. Furthermore, it is
required to have proper communication skill in a manager so that they can manage each task in an
effective manner.
Mintzberg (1973) argues on the fact that as a manager you may need to fulfil different roles every
day depending on the situation you find yourself in. For example, a manager becomes a negotiator
when it comes to a new contract or additional clients and he can easily switch to an entrepreneur when it
comes to implement or generate new ideas. Mintzberg mentions ten different roles of a successful
manager and divides them in three categories.

In regard to motivating people, Maslow’s hierarchy of needs did not originally intend to apply on the
work situation however, it became popular as a theory of motivation at work. Despite the criticism
concerning its limitations Maslow’s theory had an important impact on the management approach in
order to meet the individual’s needs (Mulins, 2010). In reference to the Maslow theory of motivation,
there are mainly five stages which are the motivational stairs for an individual person. When one step of
motivation is successfully completed then individual is required to go for the next step. This will assist
them to satisfy their all needs and requirements in a systematic manner. All these steps create their own
influence on the overall performance and efficiency of an individual person while working within the
business organization. Therefore, manager are required to examine all these stages and keep motivating
the staff members on a regular basis so they can attain their personal as well as professional goals in an
effective and appropriate manner.
It has been identified with the help of an analysis that there must be proper communication
and motivation skills in a manager as it help in attaining organizational goals in an effective way.
Along with this, it has also been identified that the efficiency and effectiveness of an individual
person working within the organization increases as the manager keep motivating and
encouraging them to attain the targets. For, this it is essential to have better communication so
that there must be proper flow of communication between both the parties. Along with this, it has
also been said that for keeping the staff members motivated and encouraged that they must fulfil
the personal goals of staff members while working in the organization. This will help them to

keep motivated and encouraged as well as improve their efficiency which leads towards the
attainment of organizational targets in an effective manner.
Apart from this, it has also been said that the managers need to provide growth and
development opportunities to each and every individual working within the business entity on
the basis of their performance. This will motivate them to perform their assigned task in more
effective and efficient manner so they will be able to improve their personal targets. Therefore, it
has been concluded that both communication as well as motivation plays very essential role in
the growth and success of a business entity at the competitive marketplace.
Management Styles
On the basis of view point of Kodosky, 2020 it has been identified that a management style define as
the specific method which is adopted by the managers in order to attain their organizational goals in a
proper manner. It help them in taking decisions which is best suitable for the organization, manage as
well as plan all the task in an effective manner. Each organization have their own goal which is different
from other organisation, therefore the management style adopted by them are different and unique which
is best suitable for the accomplishments of targets and objectives. Every manager and leader has their
unique style in order to handle staff members which is known as management style. Some of the most
effective and suitable management style are going to be discussed as follows:
Autocratic - the autocratic management style is related to a very straight forward way of controlling a
team rather than leading it. Frame (2003) associates it with the traditional image of a boss that makes all
the decisions which the team must follow without hesitating. There is not an image of communication in
this type of management and usually the employees must comply with the rules as long as they wish to
stay with the same job for longer period of time. In this situation the accent goes over the quantity and not
the quality where in regard to people risks are being misjudged and opportunities are missed.
The autocratic approach system goes beyond the workers needs and its main objectives are to meet the
business interests under any circumstances. This extreme of the leadership scale causes very often high
staff turnover, low quality of service and an unhappy environment of work although it meets the
company’s aims, this style is nowadays progressive only for a very short period of time.
In the UK warehouses or some of their departments, this leadership style is very often met although many
sources sustain, they act according to the democratic style in facts there is more of
autocratic leading attitude rather than a democratic one. This is one of the most common and effective
style of managing the work force where all the decisions can be taken in a quick manner by the manager

at their own. In this method, decision making process is fully under the control of manager and no
opinion is taken by the management team from their staff members.
Democratic - although an autocratic way of leading usually has positive results and meets the company
expectations, the humanity is very low valued, and this makes success temporary.
A democratic leadership style is highlighted as a participative type as this kind of behaviour encourages
the team to take part when making a decision (Sharma& Singh, 2013). In this situation, communication
and teamwork play a very important role in a group. As a managerial style, the leader takes into
consideration the team’s opinion before making a choice and everyone has a bit of influence on the final
results. A democratic leadership style allows a leader to motivate and support people easily hence why it
is related to productivity, commitment, involvement and job satisfaction (Hackman & Johnson, 1996).
Bass (1990) and Stogdill (1974) both agree that employee satisfaction is considerably higher under a
democratic leadership style where people feel valuable to the company and have the chance to see their
contribution of any type matters and it is being used for the well-being of the company as well as for the
efficiency of work.
One of the factors that puts democratic style on hold when it comes to very big enterprises is that the
greater the team is, the slower becomes under a democratic influence. Denhardt and Denhardt
(2003) consider the democratic style having a barrier of time when it comes to decision making in a team,
having every member participating in giving an opinion about a situation and bringing an idea for
an outcome that benefits the majority of stake holders.
Laissez -Faire - this leadership style is certainly not very met in warehouses due to the high volume of
staff and the massive amount of work that is being conducted on a daily basis. However, this leadership
style is about the freedom of workers to decide their own tasks and have their own opinions with no
consultation with the leader on most of the actions carried by them. In a warehouse scenario, a leadership
style that laissez-faire relates to would be a damage to the business performance because in fast-paced
environment people need a leader to stand up for their needs and control their performance. A laissez-
faire leader avoids direct oversee of employees and fails to provide regular advice to those under his
administration. This style of leadership requires lot of time in order to take decisions as the opinion and
views of individuals has been taken from the staff members. The biggest disadvantage is that it consumes
lot of time in order to take decisions but on the other hand it helps in motivating the individuals on a
regular basis which improve their overall efficiency and performance.

With the assistance of above mentioned management style, it has been concluded that each and every
organization have their own style which is different from others. Therefore, it is necessary for the
managers to adopt best and most suitable approach for them according to their business requirements so
they can conduct all the operations accordingly. In the present environment, most of the organization
adopt Laissez-faire approach as it help in keep motivating the staff members by taking their opinion and
views while making decisions related to the growth and development of the organization. Apart from this,
managers need to guide and direct their staff members on a regular basis and communicate all the
necessary information to them time to time so they are aware with the modifications arise at workplace.

Research focus –
RESEARCH FOCUS
Leadership is perilous in a fast-paced business environment. Different processes that cover the entire
organization, or its parts requires good leadership that is related to a democratic or a transformational
style. The notion of transformational leadership has been settled by Burns (1978) and extended by Bass
(1985) being related or very similar to democratic leadership style.
My aim is to bring with this research a new way of looking at the managerial approach in a busy work
environment. In my opinion there should be no difference in how people are treated depending on the size
of a group and the difference should stay in who is leading this group? Nowadays big businesses need
task-orientated leaders due to the number of tasks that need to be completed every day. From my point of
view, in order to be successful in leading a big group you must be people-orientated as well as task-
orientated, own excellent communication skills and play your role as a person you would always rely
on for your motivation.
What is the best managerial approach in order to achieve more? The research aims to respond to an
existing need because as mentioned above the operational improvement strategies can change day by day
and finding the best solution to grow and stay efficient and effective will always be on high demand.
Can the behaviour of a leader influence people’s attitude towards their job? If so, how does this influence
the business and its operational functions? After an investigation inside the business, these questions will
be answered. There are many ways to interpret the questions as there is possible that people attitude to
depend on their wages and not on their leader behaviour. However, there is also very true that the leader
is very important in motivating and supporting the team which could also have a huge impact on people.
Is a business being efficient and effective only if the right attitude is shown towards its needs? If so,
which is the best approach for a good outcome? Big businesses have their customers and they know
exactly what people are looking for in their services however without a good management system,
operations can be influenced, change or fall as quick as they grew.
RESEARCH HYPOTESIS
There will always be new ways or ideas in order to help an organisation to develop or improve the
operational approach. It all starts from people, normal workers and if we think of a situation as an
example, you will always do the same thing in a different way than the person sitting next to you. We

take the information and develop it in order to suit ourselves, every action relates to our personality and
the way we act. Operational improvement has no barriers and it only needs people to focus on it and work
together in order to get the best results. But for a team to work together efficiently and effectively there
must be a manager that has the right approach towards his employees, that motivates and supports them.
This research is important because it shows how a management style that works for an industry does not
work for another industry. People in some industries can be efficient or effective under pressure whereas
in other sectors things can collapse if the level of stress is high and the balance of the business
can easily be damaged. Furthermore, the role of management in both pictures described in the previous
sentence has a crucial role as is one of the main factors that can help in avoiding a disaster and meet
the progress for the business intentions.
Jones (2013) applies to the philosophy of organisation as to how organisations work and how the world in
which they operate influences and impacts them. He suggests that information about organisational
design and change helps people to evaluate the organization's structure and culture, identify problems,
and make changes that will help the organisation achieve its objectives.
It is very important for people to understand what the most appropriate approach means when it comes
to manage a team in order to make things work in any kind of business scenario. Talking about a
warehouse means that we are talking about a huge work environment with numerous employees. It takes
more than a good list of skills in order to manage a big group of people, in this situation managing is not
enough for people, they need to see a leader, a supporter that they can always rely on and a coach that is
always ready to show them the right way.
Methodology
Research Approach
Taking into consideration the information presented in the Literature Review section, an investigation
will be carried out by having co-workers answering questionnaires that will help myself highlight their
existing needs within the company. The questionnaire will be built up on what primary workers like
pickers and loaders or other warehouse operatives think about the existing managerial approach, what
would they change in order to make things different and how would they describe their actual leader and

also the perfect leader. The data collected will be analysed and compared with interviews with people
from other departments as for example goods out/ goods in office staff. In this section we are taking into
account only the warehouse operatives and what their current opinion is.
After this has been completed, managers will also be interviewed on how they can describe their way
of working, their team and their management approach. The aim of these interviews is to help on a better
understanding on the group behaviour and why there are differences between the departments. What
makes people within the same company to work less or more than others?
After considering other alternatives of conducting the investigation such as articles and journals it
results that having people that currently work in the environment that the research is being conducted on
and that have also been with the company for a long period of time is the most appropriate way of finding
the correct answers for the research questions.
Access and ethics- Concerning ethics there will be completed consents of using the provided data in a
research by confirming the participation to an interview or completing the questionnaire. Also, the access
to information and to conduct this research has been confirmed with the systems manager of the
warehouse and will also have to be confirmed with the site manager in order to bring internal data of the
warehouse as proof of improvement- if this will be the situation, on the collected information.
Research Design – It is refers to the effective framework that includes various methods implement by
researcher with the aim of acquiring detailed information about research topic. Mainly, it used in
analysing or measuring all the variables to address the specified research questions. With the help of this,
researcher can easily integrate different components of investigation in a logical way. This will support in
attaining attaining reliable and authentic outcomes within the research. It is classified on the basis of
different methods such as descriptive, experimental and exploratory research design. For undertaking this
investigation, investigator will use descriptive research design as it help in providing the proper answer to
the particular research problem. In addition of this, it also help in obtaining data on the basis of current
status of any kind of phenomenon that are required to describe within the research. This type of method is
effective in gathering quantitative information that support in taking right judgement at the end of the
investigation. The main purpose of implementing descriptive research design is to determine as well as
explain validate some hypothesis. As it also includes observing and describing the overall behaviour of
subject without influencing other factors in any way.

Ethical Considerations – At the time of undertaking research, it is important for researcher to execute all
the activities effectively and also ensure that investigator follow all the important principles related to
ethical consideration. It also may support in completing the research activities in ethical way and increase
the possibilities of developing a successful study. In this regards, there are some important principles such
as integrity, openness, honesty, confidentiality, objectivity and many more. These principles are crucial to
includes at the time of undertaking research as it can be beneficial in determining authentic judgement. In
addition of this, investigator ensure that selected participants should not be harm in any kind of ways
whatsoever so that they can easily share their views and opinion with researcher. Furthermore, full
consent needs to be obtained from the respondents as per priority. Adequate level of confidentiality
within the research needs to be ensured that develop respondents trust towards the company. In addition
to this, all type of data and communication should be done along with more transparency as it supports in
meeting research aims and objectives in an appropriate manner.
Data Analysis Methods – Under research activities, analysis of collected data is consider as an important
process that based on the methods used to evaluated or transform data. It can be beneficial in taking right
and authentic decision within the research. With the help of this, researcher can easily gain better
understanding of research topic to draw a reliable conclusion. In this context, there are two approaches of
data analysis which are known as inductive and deductive. For this, deductive approach will be applied
because it support investigator in analysing of quantitative data. Mainly, deductive research approach
includes beginning along with theory and at the same time also develop hypotheses from the existing
theory. This will help in improving the possibilities of attaining authentic evaluation that assist in making
overall research more authentic and successful as well.
Findings and analysis
Proper and effective management is one of the key element in order to attain business goals and
objectives in an effective manner. It is said that with the help of effective management style and
proper communication system within the business entity an organisation can easily attain their
predefined targets and goals in a positive and effective way. In this section of the dissertation, all
the information are being gathered and analysed by the researcher so that they conclude the
whole investigation in a systematic manner. The present report is based on a topic An analysis
of the management behaviour role in operational improvement. The right approach for
efficiency and effectiveness. For this, sufficient information are required to gather on the topic so

that overall knowledge and understanding will be developed. Along with this, by formulating
questionnaire in order to gather information more accurate and fresh information will be
gathered by the investigator which will assist in drawing valid conclusion. In addition to this, the
main aim of gathering information from respondents is that researcher will be able to enhance
their overall knowledge and while communicating with them their other skills also been
developed.
Questionnaires
The questionnaire conducted within The Range in Avonmouth was designed by me and was constructed
from two parts (see appendix 1):
- Agree/Disagree (8 questions)
- Excellent/ Very Good/ Good/ Fair/ Poor (4 questions)
After having 30 people completing the questionnaire the following statistics will show exactly how
warehouse operatives see the management towards them, what they are doing very well and also where
things need improvement. Below we will analyse the questions one by one:

Questionnaire - PART 1
1. I feel motivated to give my best effort at work every day – 13% of the questions results were
negative because they does not feel motivated by giving their best efforts in day to day activities. On
the other hand, 87% people feel mostly motivated to give their best effort at work every day. As they
think that
they give their best efforts and always tries to determine new ways to execute their activities. This will
support them in improving their motivation level and at the same time also make them more productive
towards their specified job roles.
2. I am often so involved in my work that the day goes by very quickly – In regard to focusing on
their work, operatives at The Range are very involved in their tasks hence why it came out that only
10% of the participants are struggling to involve in their tasks because sometime they are not willing

to give their efforts to accomplishing their task activities at working area. They also not involved
within their activities that put negative impact on overall performance or people at working area.
3. I feel part of a team – results show the fact that working as a team and making the others feel that
they belong to something keeps people happy and business running efficiently. Working in a team is
one of the effective activity as it may help in improving the team building and at the same time also
enhance positive relation among team members. In this regards, 97% people feel their involvement
within the team because they share their views with their team members and at the same time also
take decision. On the other hand, rest of 3% people are not feel part of a team within the business
organization.

4. I feel Inspired to meet my goals at work –
Interpretation: As per preceding graphical representation it has been analysed that 13% of people think
that they are not get inspired to meet goals at working area. On the other side, rest of 87% participants are
give their views that they feel inspired to meet their goals at work as they easily improve their skills and
knowledge towards their working activities. As highly inspired people can accomplished their targets in
stipulated time frame. They are highly agree with this theme and also inspired with their working
activities.

5. I am valued by my colleagues and my manager and I receive good feedback when I accomplish
a task -
Interpretation: From the above collected information it can be examined that getting feedback from
senior manager and colleagues is important because it may assist in improving their performance and at
the same time also determine necessary area for further improvement. In this regards, 83% people think
that they feel valued by receive feedback at the time of undertaking or accomplishing a task activities.
This can be beneficial for them to improve the efforts and at the same time also enhance their
performance level. Along with this, 17% participants are not agree with this theme as they does not get
any feedback at the time of accomplishing their task activities.
6. My manager makes me feel reliable and trustable, this is why sometimes I make my own
decisions -

Interpretation: As per above discussed graphical representation it has be evaluated that it is important
for employee to take their best efforts and gain trust of manager so that they can easily take their
judgement. In this regard, employees feel more productive and efficient when their manager motivate
them and also maintain trust with them. This can be effective in developing employee performance and at
the same time also make them able to make their own decisions at working area. As 90% people are agree
with this statement as their manager makes them feel trustable in which they also take initiate to give their
best efforts for accomplishing their targets in an effective manner. Furthermore, 10% participants are
disagree with this theme.
7. I have freedom to organize my tasks the way I am the most effective -

Interpretation: In business organization, each and every employees are best in somewhere as they also
perform their task along with higher efficiency and productive manner. With the assistance of this,
workers can easily attain their targets and improve their performance as well. In this regards, workers also
get freedom at working area in which they easily organise their task in effective manner with the aim of
completing the same in most effective manner. As 87% participants give their views that they are free at
their working area to organise their task activities and at the same time also increase the possibilities of
accomplishing their targets in limited period of time. This is the reason that they are highly agree with this
theme and on the other hand rest of 13% people does not have the freedom to effectively organize task in
they way in which they are most effective and efficient. This can be reduce their positive performance
level within the business organization.
8. There are always opportunities to learn and my manager is willing to provide me any training I
need in order to be efficient –

Interpretation: As per above discussed graphical representation it can be evaluated that training is one of
the important activity that employees get at the time of performing their task activities. As they also get
large opportunities to enhance their skills and knowledge on the basis of specified job roles. With the help
of this, employee feel motivated and productive to execute their task. This will directly contributes in
making them able to attain their targets in an effective manner. As 90% people are agree with this
statement as they get opportunities to learn something and their manager also provide better training
activities to make them efficient. Apart from this, remaining 10% participants are not agree with this
theme as they fail in getting opportunities to learn within the business organisation.
Questionnaire - PART 2
1. How do you feel about the clarity of information you receive regarding your tasks for the day?

Interpretation: From the above mentioned graphical representation it has been analysed that clarity of
information is important for employees to effectively execute their day to day task so that positive and
predetermined results can be easily accomplished. In this regard, 33% people are feel excellent about the
clarity of information that they get about their allotted task in a day. Along with this, 13 participants are
feel very good in context of information clarity that they get in completing task. 20% participants feel
good towards the clarity of data,27% people feel fair as they not sure about the information clarity. On the
other hand, est of 7% participants are give poor response towards he clarity of information that they
receive on the basis of their task for the day.
2. How would you rate your manager's communication skills?

Interpretation: In business organization it is important for manager to have good communication skill so
that they can easily interact with their employees at working area. This can be beneficial in reducing the
possibilities of arising any kind of issues and misunderstanding between manager and employee as well.
As 20% people give excellent rate to their manager in context of their communication skill. 20%
participants are give very good rating towards the manager communication skill. Along with this, 20%
participants give good rating to manager communication skill, 20% said fair rating and rest of 20% people
give poor rating to manager communication skill.
3. How would you rate your manager's motivational skills?

Interpretation: As per above discussed graphical representation it has be analysed that 10% people give
excellent rating to their manager's motivational skill, 15% participants give very good rating to manager,
20% respondents give good rating, 25% respondents give fair rating to their manager's motivational skills
and rest of 30% participants give poor rating to manager's in context of their motivational skill.
4. How would you rate your manager overall?

Interpretation: As per above discussed graphical representation it has be analysed that manager play a
significant role in business organisation as it help in managing as well as organising employees activities
in an effective manner. In this regards, 7% people give excellent rating to their manager in context of
their overall performance, 13% participants give very good rating, 20% provide good rate to manager,
27% respondents give fair rates and rest of 33% people are give poor rating their manager.
Interviews
Future Research
This is an important part of dissertation that support researcher in doing of further research
effectively and systematically. For collecting primary information, questionnaire was used by
investigator. It is an effective method that supported researcher by providing reliable and valid data
regrading the topic. If researcher get another chance for doing this investigation, they will use interview
method as an alternative research methodology. This method is a type of qualitative research that will
help investigator by providing qualitative information. In this method, researcher will require in making
of open-ended questions. In this, respondents are completely free in providence of their opinion or view
regarding the topic. There are different areas for doing further investigation including, an investigation
into the role of management behaviour in operational improvement, to identify the importance of
management behaviour in attainment of competitive advantages, to analyse the ways by for improving
business operations etc. These are major areas that will be essential and important for researcher in
executing further investigation effectively and systematically. Thus, interview us an essential technique of
primary data collection that support investigator in attainment of aim and objectives effectively. Interview
is a flexible approach that assist investigator in collecting of qualitative or primary information regarding
the topics. There are number of advantages for using interview for future study. These are: interview is
more appropriate for complex situation, it is useful for gathering in-depth data, information can be
supplemented, interviewing has a wider application and many others. All these are consider major
advantages of using interview method for researcher. This is important for researcher in doing of further
investigation. Thus, interview is essential method for collecting primary information for further
investigation. Interview will support investigator to gather qualitative data or information regarding the
topic. This will support them in completion of full dissertation within minimum time duration and in
successful manner.

The limitations of this dissertation towards topic to be addressed in the future. There are different
limitation including lack of time, lack of cost, unethical behaviour from respondents side and many
others. All these limitations impacted over researcher performance while conducting this study. Along
with there are some recommendations for overcoming these limitations and doing future research
effectively and systematically. In future research, researcher will use interview as a primary method of
data collection. This will help them by saving their time and also cost. This method will also support them
in reduction of the impact associated with the respondents. In interview method, respondents are
completely free to provide their views and opinion regarding the study. Therefore, interview is more
essential and useful method for conducting future study in systematic and effective manner. Therefore,
this is an effective chance for researcher to conduct future study and accomplish research aim as well as
objectives within set time period. Thus, it is more effective and essential for investigator to complete full
research and also achieve research objectives.
Conclusion
From the above mentioned information, it has been concluded that role of management behaviour
is important and essential in improvement of operational behaviour. Management behaviour is important
and useful for each and every organisation because it helps them in development of its overall growth and
success within limited time period. Mangers of the company played an essential role in entire growth and
success of business. They have roles and responsibilities to guide their all employees towards
achievement of business goals and objectives. From the above findings, it has been concluded that
majority of respondents feel motivated at workplace. This helped company in improvement of its business
operations and functions. This turn to supported in accomplishment of its goals as well as objectives
successfully. Most of the respondents are agreed as involvement in day-to day work will also help
company in its growth and development. Along with this, at workplace satisfied and motivated employees
helps company by completing each activity of business within limited time duration that outputs in higher
growth and success of company at marketplace. There are different types of management styles used by
manger of an organisation for providing accurate and appropriate guidance to the employees that outputs
in improved business operations and achievement of competitive advantages. Democratic and Laissez-
Faire style of management were used by business manager for enhancing business operations and also
attaining better outcomes in less time period. For conducting information about the current topic, primary
and secondary method of data collection used by researcher. For secondary information, different sources
applied by investigator including magazines, articles, books etc. These sources of secondary data
collection supported investigator in fulfilment of research gap and also accomplishment of aim and
objectives of the study. Primary information gathered from questionnaire that helps investigator in

collecting of reliable as well as valid data within limited time period. Along with this, both primary and
secondary methods of data collection are useful for researched in achievement of research objectives
easily and systematically. Collection of primary information from questionnaire helped investigator in
gathering of valid as well as reliable data and also in accomplishment of research aim and objectives
within minimum time period. Along with this, deductive approach of research also applied by
investigator for analysing quantitative information and also attaining valid outcomes easily. Overall,
research aim and objectives are achieved by investigator through primary and secondary research.
Bibliography
 Banks, J. (2017) Look inside The Range Distribution Centre, Avonmouth. Available
at: https://www.bristolpost.co.uk/news/gallery/look-inside-range-distribution-centre-146748 (Acce
ssed: 12.03.2020)
 Bass, B. M. (1990). Bass & Stogdill’s handbook of leadership: Theory, research & managerial
applications. (3rd ed) New York: Free Press.
 Blaskova, M. & Grazulis, V. (2009). Motivation of Human Potential: Theory and Practice. Vilnius,
ISBN 978-9955-19-155-1, pp. 65
 Erlendsson, J., 2002, Value For Money Studies in Higher Education. Available
at: http://www.hi.is/~joner/eaps/wh_vfmhe.htm
 Foster, J. (2017). The impact of managers on workplace engagement and productivity. Available
at: https://www.interact-intranet.com/blog/the-impact-of-managers/ (Accessed: 20/03/2020)
 Frame, J.D. (2003) Managing projects in organizations: How to Make the Best Use of Time,
Techniques, and People. (3rd ed). San Francisco: Jossey-Bass.
 Hackman, M. Z., & Johnson, C. E. (1996). Leadership: A communication perspective (2nd ed).
Prospect Heights, IL: Waveland Press
 Jones, G. R. (2013) Organisational Theory, Design and Change. (7th ed) Pearson Education.
 MindTools. (2017). Mintzberg's Management Roles. Available
at: https://www.mindtools.com/pages/article/management-roles.htm (Accessed: 15.03.2020)
 Mintzberg, H. (1973). The Nature of Managerial Work. New York: Harper & Row
 Mullins, L. J. (2010) Management & Organisational Behaviour (9th ed.). Harlow: Pearson
Education Limited.
 Puiu, A. (2007). Management – analysis and comparative studies. Pitesti: Economic Independece
 Robbins, S., Judge, T. (2013) Organizational Behaviour (16th ed). Harlow: Pearson Education
Limited.
 Sharma, L. J. K. & Singh, S. K. (2013) A Study on the Democratic Style of
Leadership. International Journal of Management & Information Technology. 3 (2) pp. 54-57.
Available
at:https://www.researchgate.net/publication/331082855_A_Study_on_the_Democratic_Style_of_L
eadership (Accessed: 13.03.2020)
 Stogdill, R. M. (1974). Handbook of leadership: A survey of theory and research. New York: Free
Press.

Reference
Chandolia, E. and Anastasiou, S., 2020. Leadership and Conflict Management Style are
Associated with the Effectiveness of School Conflict Management in the Region of Epirus, NW
Greece. European Journal of Investigation in Health, Psychology and Education, 10(1), pp.455-
468.
Rispens, S., Jehn, K.A. and Steinel, W., 2020. Conflict Management Style Asymmetry in Short-
Term Project Groups. Small Group Research, p.1046496419894637.
Chen, J.H. and Nicholas, E., 2020. The Study of Spillover, Risk, and Leverage Effects: Smart
Beta ETF Management Style. email protected], Porto, Portugal, January, pp.23-25.
Kodosky, V.H., 2020. The Relationship between the Leadership Style and Conflict Management
Style in Allied Health Education (Doctoral dissertation, Our Lady of the Lake University).
Appendicies

Employee Questionnaire
PART 1
I feel motivated to give my best effort at work every day.
Agree
Disagree
I am often so involved in my work that the day goes by very quickly.
Agree
Disagree
I feel part of a team.
Agree
Disagree
I feel inspired to meet my goals at work.
Agree
Disagree
I am valued by my colleagues and my manager and I receive good feedback when I accomplish a
task.
Agree
Disagree
My manager makes me feel reliable and trustable, this is why sometimes I make my own decisions.
Agree
Disagree
I have the freedom to organize my tasks the way I am the most effective.
Agree
Disagree