The provided content appears to be a collection of academic papers and articles related to the hospitality industry, focusing on topics such as customer satisfaction, service quality, and loyalty. The studies examine various aspects of the hotel industry, including the impact of outcome quality, interaction quality, and peer-to-peer quality on customer satisfaction with hospital services, as well as the relationship between service quality, perceived value, satisfaction, and revisit intention in hotels. Additionally, the content includes discussions on the importance of justice, cultural influences on service quality and customer satisfaction, and the role of criticality and service nature in determining customer satisfaction.
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