Impact of COVID-19 in the hospitality industry

DISSERTATION

TITLE: Impact of COVID-19 in the hospitality industry.
INTRODUCTION
Background of Research
Impact of COVID-19 spread across whole world, main focus for businesses and
governments is safety of people. COVID-19 has unprecedented circumstances before fragile
hospitality and tourism sector. It has impacted each sector across globe and hotel sector is among
hardest hotel. The hospitality sector is wider category of areas within service industry that
consisting drink service, lodging, theme parks, transportation and others. Investment in the
technology across hospitality in near will be focused on solving the issues and give or bolster the
new business related opportunities as the legacy revenue streams have dwindled. Factors which
were driving hospitality sector before the COVID-19 pandemic consists enhancing the
disposable income level, increasing the online travelling business and new travel trends due to
enhance internet penetration. Ever- expanding global tourism sector was main factor that driving
development of hospitality sector before coronavirus outbreak. Leisure and hospitality sector
mainly contributes 5% of the national GDP and it accounts for the 10% of employment in
country. Impact of the COVID-19 on international travel will based on extent on pandemic and
direction concerned to travel restrictions. Response of public will impact in context to short term
period after lifted the travel restrictions. The hospitality businesses are mainly turning to the
technology to enhance customer loyalty, automated process and communication in order to
maintain the data accuracy in online environment customer may be stumble upon.
Rationale of Research
The present investigation is concerned with situation of hospitality sector after the COVI-
19. Hospitality industry has been hard hit through COVID-19. It has accelerated digital
transformation required through hospitality business that at present have to be rely on the
technology to enhance speed as well as efficiency of processes. It helps in give customer centric
experience. The main reason behind conducting the present investigation is to determine the
impact of COVID-19 on the hospitality industry. Conducting the present investigation in
personal and professional context. In the personal context, knowledge of a learner regarding the
COVID-19 on the hospitality business enhanced. This helps in provide the in- depth information
of a learner improved. Other than this, in professional context learner knowledge regarding
analyse situation of the hospitality sector after COVID-19 enhanced. Through this, skills and

knowledge of a learner can be enhanced so that it can perform similar kind of investigation 9in
the future.
Research Aim
The aim of the research is “To identify the situation of the Hospitality industry after
COVID-19.”
Research Objectives
 To investigate the overall impacts of COVID-19 on the Hospitality industry.
 To find out what long term effects of COVID-19 on the provided sector can be.
 To discover any combat strategy for the effects of the pandemic on the hospitality
industry.
Research Questions
 What are the overall impacts of COVID-19 in the hospitality industry?
 What are long term effects of COVID-19 in the hospitality sector?
 If any combat strategies can be developed to prevent the effects of the corona virus
pandemic on the hospitality industry.