Professional Knowledge, Skills and Behaviours Needed by HR Professionals
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This assignment discusses the professional knowledge, skills and behaviours needed by HR professionals in the context of Guardian Media Group. It covers the skills, knowledge and behaviours required, as well as the importance of regular learning and professional development.
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Table of Contents INTRODUCTION...........................................................................................................................3 TASK 1............................................................................................................................................3 P1. Professional knowledge, skills and behaviours needed by HR professionals......................3 P2. Personal skill audit................................................................................................................5 TASK 2............................................................................................................................................6 P3. Differences between organisational and individual learning, training and development.....6 P4. Analyse the need for regular learning and professional development..................................8 TASK 3............................................................................................................................................8 P5.HowHPWcontributestoemployeeengagementandcompetitivescenariowithin particular situation of an organisation.........................................................................................8 TASK 4............................................................................................................................................9 P6.Variousapproachestoperformancemanagementandhowtheycansupporthigh performance culture....................................................................................................................9 CONCLUSION..............................................................................................................................10 REFERENCES..............................................................................................................................11 Appendix.......................................................................................................................................12
INTRODUCTION Organisation is the sum total of 2 or more people who always come together in the market to fulfil overall needs and demand. In order to make successful organisation every business should have experienced employees as well as team members in order to gain huge success by having optimum utilisation of resources. Along with this, organisation always motivates their overall working members and employees to make new changes within the company. On the basis of this they can give better performance of their activities in front of the market. Therefore, an organisation should opt new technologies to become more attractive in a proper way(Berry, 2011). This assignment is based on Guardian Media Group, it is a British mass media organisation which was founded in the year of 1993 and headquartered in London, UK. This firm operates its own media operation like The Observer, The Guardian, therefore, it is well known brand within the marketplace. Apart from this, assignment will covered various roles of HR within the company, importance of individual and organisational learning along with benefits of high performance and management performance at workplace. At last, organisational roles in regards with barriers and facilitator in effective performance management will get covered. TASK 1 P1. Professional knowledge, skills and behaviours needed by HR professionals. According to the current scenario there are different types of organisation which focuses on completing their overall requirements at marketplace day to day. For this they make specific target in order to get desired results in future. Generally it includes, making effective goals and target in order to achieve desired goals by which they can increase organisation growth within the market. In relation with Guardian Media Group, it is considered as one of the better British mass media organisation and deals with its own operation as specified above. On the basis of this they have large number of employees who works together in order to achieve organisational goalseffectively(Amabile,2012).Alongwithitsproductandservicesareincludesin newspapers and websites with the high sales and revenue into the marketplace. Moreover, HR professional is needed to have effective working abilities in order to manage overall function and
operation towards organisation and give better experience to people at workplace. Thus, there is few knowledge, skills and behaviour of HR professional, those are listed below: Skills to be developed by HR professionals Skills refers to the unique abilities of people by which they can finish their task accordingly towards achieving goals. There are few skills in context with Guardian Media Group, mentioned below: Strong communication:It is also known as effective communication by which an individual can get to know about appropriate views in a actual and clear way. It includes transferring information to employees and staff members in a short way so that they can understand overall concept in a proper way. Along with it influence people in a postpositive way so that they can get better results. Leadership and managerial skills:Management skills are one of the best approach to manage every kind of activities and operations within the organisation. It helps people to achieve goals on time. With the help of this manager can allot different task to its employees and get desired results in future. On the other hand leadership skills are also very essential for every kind of business in order to operate their overall functions by influence team members and employees in a positive way(Goetsch and Davis, 2014)With the help of effective leadership skills leaders can make organisation better and make productive by following overall information in an effective manner. Knowledge to be developed by HR professionals It refers to the proper information which is based on appropriate subject or area in which people can take personal experience accordingly. Therefore, it is helpful for people to take accurate decision skills to achieve desired goals towards the business. Business Knowledge:It is necessary for those people who wants form their own businesses at marketplace. With the help of proper knowledge of business they can get particular information and able to gain huge profits in the market. As per the HR professional, they are really needed to attend few seminars and conferences in order to get appropriate knowledge about business. Laws and regulations of Government:According to this there are different types of rules and laws which is implemented by the government towards organisation. Therefore, it is
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essential for HR professional to focuses on each and every laws and rules in order increase growth of business and productivity in an effective manner. Behaviour needed by human resource professionals Behaviour of an individual always defines their values, norms, attitude and culture. Along with it shows the communication and working style of particular person. So that, herein HR professional is required to have polite employees as well as staff members to gain huge success. Ethical behaviour:It is applicable on that situation of business when people make appropriate decision in order to give positive and healthy working culture to its employees by using code of ethics. Therefore, it is supportive for employees by which they can get influence in positive way and make different policies in a better way. Examples are be Calm nature, quick decision making, etc(Ford, 2014). Decisive Thinker:According to this HR professional is needed to think broadly on the basis of practical truths and able to give solution for various issues within the firms. Examples are Critical thinker, etc. P2. Personal skill audit. Personal skills audit always refers to the different types of techniques by which overall measurement of person's abilities and skills can be analysed. On the basis of this process, an individual who are related with an organisation can give their judgemental own effectiveness, so that they can develop their own abilities in a perfect way(Gibbs, 2013).According to the HR manager of large organisation named as Guardian Media Group, it is very necessary for them to measure overall abilities of person and focuses on their performance as well. According to this, I also used skills audit in order to measure my own strength and weaknesses. It will be very helpful for me so that I can attain different types of training and development classes in order to increase my abilities. This, by personal skill audit, the main weakness and strength of mine are mentioned below: Strengths:This organisation is generally famous for magazine and evening news which consist different types of names and headings. For instance, I can help to other people by knowing unique tools and technologies, as I have effective leadership skills by which I can
motivates employees timely. So it will be reflect on my overall business knowledge. As I good in leadership skills so I can manage overall activities of an organisation so I that can make my project effective within a short period of time. Weaknesses:Guardian Media Group, it has huge place for work wherein, approximately thousand people are working together to achieve organisational goals. But sometimes, at few situation conflicts can be crate among employees and workers so it would influence overall organisation in a negative way(Levi, 2015).Additionally, it can be difficult sometimes for workers to gain appropriate goals and objectives. So now I need to reflects on my problem solving skills properly. In order to minimise my weaknesses, I have created personal development plan as mentioned below:- According to HR professionals, personal skills audit has been appreciated as below: TASK 2 P3. Differences between organisational and individual learning, training and development. Learning is the very effective and essential concept for firm by which they can get huge knowledge by using various models in order to take accurate decisions in future. It involves developing different types of technologies which helps organisation to learn new concepts day to day(Hirst and et. al., 2011).On the basis of this they can get better results and able to gain huge profits within the marketplace. Furthermore, individual learning always bring different types of changes in the company by which they can finish their allotted task in a short time of duration and able to make each and every aspect easy. It also offer huge support to employees so that they can get better opportunities at marketplace. On the other side individual learning within the organisation is much beneficial in every aspect to develop new rules and policies. In context with Guardian Media Group, they are needed to focus on individual efficiencies by which they can increase of their working capabilities in order to bring more improvements within the sales and revenue. Individual learning:It is necessary for each type of individual who are associated with an particular organisation. It mainly shows the overall qualification and practical experience of
people. At current scenario of business each and every people have different type of working capabilities in order to gain more profits(Pinjani and Palvia, 2013). Organisational learning:It is the combination of different skills of individuals. In relation with Guardian Media Group, there are different types task which is fulfilled by this organisation in order to achieve organisational goals and objectives in a perfect way. There are large number of skills which can be differentiated by organisational learning and very helpful to increase overall growth of business effectively. Difference between individual and organisational behaviour IndividuallearningOrganisational learning Learningconceptofpeopleis muchimportanttodevelop unique and different ways to get better opportunities in future. It also increase their overall growth in their life. Withthehelpoflearning conceptpeoplecangenerate ideasandabletoprovide traininganddevelopment programmesforemployees withintheGuardianMedia Group(leary,Mortensenand Woolley, 2011). Organizational learning always gives such type of facility by which they can minimise skills gap of employees andabletomakeorganization effectivetoachieveorganizational goals. In order to create awareness between employees firm is required to have differenttechnologicalskillsto maximisefirm'sprofitsand productivity in a proper way. Training:It is the type of learning process which is offered by the firm for their employees in order to increase their overall experience in firm. Therefore, training programmes are helpful that gives new technologies and skills to employees to achieve organisational goals. Development:It is the process of conducting different types of conferences, seminars which is held by the respective firm in order to gain future opportunities in a better way.
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Therefore, development is most effective aspect to gain huge profits with effective marketing share(McCormack, Manley and Titchen, 2013). P4. Analyse the need for regular learning and professional development. Continuous learningrefers as an effective process by which an employees learn from their working environment. (McCormack, Manley and Titchen, 2013). Professional developmentis introduces as training section which is organised to create skills of workers who are unskilled as well as less experienced. Advantages of learning process mentioned below: Abilities lead an employee to become confident:When employees get an opportunity to work or perform under professionals as well as get training also, then it improve their skills. It will be beneficial for growth and success of employees as well as organisation, it will further support an enterprise in improvement of its performance. Growth of an individual and organisation:By giving accurate learning program, human resource managers also provide a chance to workers to grow their skills and abilities. TASK 3 P5. How HPW contributes to employee engagement and competitive scenario within particular situation of an organisation. High performance work generally used to analyse the procedure of managing and creating something healthy for employees and staff members. With the help of gaining positive environment within the workplace employees can make themselves productive for firm and able to perform their activities in a comfortable way. It generally involves take care of each and every responsibility by senior authority towards management in order to fulfil goals and objectives. On the another side, with the help of high performance work employees can make unique policies andstrategiesinordertograbfutureopportunitiesthroughGuardianMediaGroup (Schaubroeck, Lam and Peng, 2011). Additionally there are different types of activities to achieve business goals, those are following as under: Share duties:In order to sharing all type of roles and duties respective firm is needed to overcome heavy burden from the single employees of firm so that they can distributes their
duties to everyone together with it removes pressure from the employees and make them very energetic in a proper way. Team building:It is one of the best founded term for conducting various research on various sorts of manufacturing procedures by which team member can finish their task at given period of time. Therefore, team building is the more attractive and effective part of each and every firm which is segmented into various parts of an organisation. In relation with Guardian Media Group, team members of this organisation always works together in order gain huge successtowards the organisation(Seibert, Wang and Courtright, 2011). By having good performance of employees respective firm is able to make their potential customers and gain huge success in an appropriate way. TASK 4 P6.Variousapproachestoperformancemanagementandhowtheycansupporthigh performance culture. Performance management refers to the process, with the help of this managers and employees of an organisation can develop effective plan for betterment of future. With the help of making new plan they can also formulates different types of technologies and strategies in order to monitor overall progress of business. In relation with Guardian Media Group, HR manager of this organisation use different types of approaches in order to evaluates entire performance of employees within the business. On the basis of this process they can encourage employee and increase their performance level at different ways. For this there are several approaches of performance management, which is adopted by an organisation given below: Collaborative approach:According to this technique and approach, an organisation can easily identify their overall skills and able to share their issues with employees into the company. With the help of this collaboration they can get effective results. For example: If HR manager of respective firm use this approach within workplace, so that they can evaluate overall team spirit and make unique strategies for better future(Knowledge and skills required by HR professional, 2016). Comparative approach:According to this technique performance management is able to identify overall skills and abilities of workers on the basis of comparison. For example:
Manager of respective firm gives their contribution in the firm to achieve better success in future. For this he is needed to best employees of the firm or who are working in a right way. With the help of this they can beat their competitors and able to gain huge profits with growth in the market. Attribute approach:According to this sort of approach employees are able to give particular rank to workers on the basis of their performance within the workplace. Within the Guardian Media Group, manager always considered its employees as a first priority so that they give better rank to its employees from the number of 1to5 as per their overall performance. Therefore, it is necessary for an organisation to have different types of skills to increase employeesworkingperformanceandgivethembetterrewardsandbenefitsaccordingly (Approaches for measuring performance of employees, 2018). CONCLUSION According to the above mentioned report, it has been concluded that work within the largeorganisationalwaysneedhugeeffortsinordertogainhugeadvantagesintothe marketplace. In order to develop different types of skills it is essential for firm to make various techniques to gain better knowledge in a perfect manner. For instance, there are different types of roles and responsibilities which is played by the HR professional of an organisation to get goals and objectives in a perfect way. Whereas, personal audit and professional development plan shows the skills and personality of an individual so that HR manager can increase their confidence towards firm to achieve organisational goals. Together with he also manage working performance of employees to make management decision better.
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REFERENCES Books and Journals Amabile, T., 2012.Componential theory of creativity(pp. 3-4). Boston, MA: Harvard Business School. Berry, G. R., 2011. Enhancing effectiveness on virtual teams: Understanding why traditional team skills are insufficient.The Journal of Business Communication(1973).48(2). pp.186-206. Ford, J. K., 2014.Improving training effectiveness in work organizations. Psychology Press. Gibbs, G., 2013. Reflections on the changing nature of educational development.International Journal for Academic Development.18(1). pp.4-14. Goetsch, D. L. and Davis, S. B., 2014.Quality management for organizational excellence. Upper Saddle River, NJ: pearson. Hirst, G. and et. al., 2011. How does bureaucracy impact individual creativity? A cross-level investigation of team contextual influences on goal orientation–creativity relationships. Academy of Management Journal. 54(3). pp.624-641. Levi, D., 2015.Group dynamics for teams. Sage Publications. McCormack, B., Manley, K. and Titchen, A. eds., 2013.Practice development in nursing and healthcare. John Wiley & Sons. O'leary, M. B., Mortensen, M. and Woolley, A. W., 2011. Multiple team membership: A theoreticalmodel of its effectson productivityand learningfor individualsand teams.Academy of Management Review.36(3). pp.461-478. Pinjani,P.andPalvia,P.,2013.Trustandknowledgesharingindiverseglobalvirtual teams.Information & Management.50(4). pp.144-153. Schaubroeck, J., Lam, S. S. and Peng, A. C., 2011. Cognition-based and affect-based trust as mediators of leader behavior influences on team performance.Journal of Applied Psychology.96(4). p.863. Seibert, S. E., Wang, G. and Courtright, S. H., 2011. Antecedents and consequences of psychologicalandteamempowermentinorganizations:ameta-analyticreview. Journal of Applied Psychology.96(5). p.981. Werner, J. M. and DeSimone, R. L., 2011.Human resource development. Cengage Learning. Williams, C. L., Muller, C. and Kilanski, K., 2012. Gendered organizations in the new economy.Gender & Society.26(4). pp.549-573. Online Approaches formeasuring performance of employees.2018.[Online].Availablethrough: <https://www.projectguru.in/publications/approaches-measuring-performance- employees/>. KnowledgeandskillsrequiredbyHRprofessional.2016.[Online].Availablethrough:< https://workology.com/top-5-work-hr/>
Appendix Desired Professional Role (Appendix) KnowledgeSkillsBehaviour •Business Knowledge•Strong communication•Ethical behaviour •Lawsandregulations of Government •Leadershipand managerial skills •Decisive Thinker PERSONAL SKILLS AUDIT KnowledgeRatingSkillRatingBehaviourRating Compliance5Communication4Ethical behaviour 4 Health and Safety6Conflict resolution 5Self- confidence 5 Problem solving3Decisionmaking skills 5Critical thinker 3 PROFESSIONAL DEVELOPMENT PLAN KSA to be developed Activities needed for development DurationDevelopment monitoring approach Assessment of development Detailed evaluation Critical thinker Workunder guidanceof seniorsto observetheir thinking skills. 2-3 monthsFeedbackfrom supervisors Top management Withthe helpof supervisor feedbacks critical thinking canbe improved. Decision making Willengagein moredifficult 1 monthFeedbackfrom colleagues Middle management Facingany situation
skillstask.will supportin improving decision making quality. Problem solving Getexperts view by reading somearticles and journals of specified business problems. 45 daysFeedbackfrom employees Middle management Facingany difficulty will supportin improving problem solving quality.