Emotional Intelligence, Cultural Intelligence and Diversity: Challenges and Opportunity

This paper discusses the challenges and opportunities of diversity in the workplace and provides practical activities for a professional development workshop for team leaders of Boost Juice Company. The workshop includes activities such as verbal and non-verbal communication, group discussions, videos and audio, debates, cultural activities, games, and role play. The final outcome of the workshop is to mitigate diversity and improve workplace scenario.

Running head: DIVERSITY: CHALLENGES AND OPPORTUNITY
EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE AND DIVERSITY
DIVERSITY: CHALLENGES AND OPPORTUNITY
Name of the Student
Name of the University
Author Note

1EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE AND DIVERSITY
Table of Contents
Company Overview.........................................................................................................................2
Part 1................................................................................................................................................3
Diversity: Challenges and Opportunity...........................................................................................3
Part 2................................................................................................................................................4
Practical Activities of the Workshop...............................................................................................4
Verbal and non-verbal communication.......................................................................................4
Body movement and gestures......................................................................................................5
Group discussions........................................................................................................................5
Videos and audio.........................................................................................................................6
Debates........................................................................................................................................6
Cultural activity...........................................................................................................................7
Games..........................................................................................................................................7
Role play......................................................................................................................................7
Part 3................................................................................................................................................8
Final Outcome.................................................................................................................................8
References........................................................................................................................................9

2EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE AND DIVERSITY

3EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE AND DIVERSITY
Company Overview
Boost Juice is an Australian company which delivers fruit juice and smoothies. The
company was formed in 2000 and the franchise is in the different countries. As the people of
Australia, love the aspect of having such kind of drinks so this is very to grow business in
Australia (Boostjuice.com.au 2018). The first store was located in Adelaide, South Australia.
The international expansion stretch in Asia, South Africa, UK, India and many more places. The
prospect of environmental commitments is there and Environ-cups are used for the juice
extraction. This is a kind of environment-friendly brand and all the products are ergonomically
designed. The strategy of making a good environment is formulated by them, as those who used
Environ-cup will get a discount of $1 per use; this is a kind of strategy that used for the
development of environment condition as well (Boostjuice.com.au 2018).
The company has 270 stores in Australia and 467 stores in worldwide, thus a unity
among employees and management is needed in that case for the formulation of good business
scenario (Boostjuice.com.au 2018). This is the most important commitment that highlights in this
paper and showcases the need for unity and mitigation of diversity through workshop processing.
I am the consultant of Boost Juice and provide a professional development workshop for team
leaders of this company. There are several sub-sections and departments of the company and 10
team leaders are them considered as the target people for the workshop.

4EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE AND DIVERSITY
Part 1
Diversity: Challenges and Opportunity
The process of cultural, political, psychological and economic mismatch is the main
aspect of the diverse situation. In an organization, this kind of situation is quite relevant and
impactful for the productivity of performance. The employees are coming from different
backgrounds and they have diverged perspective also. This is the concern reason for diversity
and that very much visible in the workplace positioning (Ford and Despeisse 2016). There are
some employees who are at the top of the department and not looking down upon the employees
work under the leader, this is the main undesirable situation in the organization.
There are some kinds of acquired diversity present in the organization like citizenship,
political affiliation, educational background, personal and professional experience and
citizenship. These aspects are differentiating people is not required in the organization but the
situation happens and that impacted drastically on the development or progression. As asserted
by Hunt, Layton and Prince (2015) the surface level diversity based on the demographic level of
observant and impact of race, gender, ethnicity and physical capabilities are the major concern of
this process. On other hands, the process of Deep-level diversity is based on the beliefs, values
and attitudes that have been experienced and thinking manner of employee and managers in the
workplace (Stone and Deadrick 2015). This is completely not about the demographic perspective
rather thinking manner and procedures are important in that case.
Global challenges that faced by Boost Juice is the case of diversity as the company is not
so old and they are increasing their business territory rapidly. They need to be united together for
the development of the organization. The company has reached its marks and some workplace

5EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE AND DIVERSITY
mismatch is the key reason behind that (Larrondo et al. 2016). There are different cultural people
in the organization some of them highlight the gender-issues, and women position in the
organization or the issues related with LGBTI is the concern matter of diversity. The employee
retention is the key matter for the organization and for the retention process mitigation of
diversity is the important aspect for the organization.
Part 2
Practical Activities of the Workshop
Some of the practical activities are conducted for 7days and there will be 2 hours
allocated for each day. I am planning to take the class on the 10 team leaders from Boost Juice
Company and the topic will be the Challenges and Opportunity of Diversity in the Organization.
The objectives of the workshop are:
 To determine the possible challenges and opportunities of diversity.
 To evaluate the problem created aspects and issues of diversity in the organization.
 To formulate the mitigation process in the organization to maintain a good workplace
environment in the organization.
I have planned some activities in the workshop and try to interpret the mind of leaders so
that impactful and effective decision has to be made and provide strength to the organization.
Verbal and non-verbal communication
Verbal communication is one of the important ways to mitigate the diversity. Sometimes,
there are some conflicts situations happen in the organization which is not desired in any
formation, in that situation the effective manner of having a discussion with employees and

6EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE AND DIVERSITY
leader will help. I will put my focus on each and every leader and try to understand what they
think about diversity and that will be right process to provide recover them. The effective manner
of non-verbal communication is also important in the organization. The importance of facial
expressions, attitudes and approaches to handling the situation by body movements is the key
way to mitigate the situation. The process of non-verbal communication is important in that case.
I also formulated a game where they have to present some non-verbal communication to
understand.
Body movement and gestures
The aspect of body movement and gestures are significant in that case, when some
situation employees will not communicate properly then they come up and maintain the process.
Gestures and body movement understands employees intention of the management perception to
their employees. This is the most important approach that needs to implement in the organization
and that is the reason I will state some facial movement that creates diversity and ask them not to
use in the workplace. The possible understanding of gesture is not understandable for each of the
employees but to retain this expression hurt employees and that needs to be stopped.
Group discussions
The general group discussion will be placed at the second-day activity and the entire day
is needed for that. I will make two teams of 5 leaders and allow them to discuss the diversity and
the possible challenges that organization will confront that situation. This logical understanding
is required for leaders to know their employees' problem and to understand the situation of Boost
Juice Company. There will some rules of the discussion like one group will remain silent when
other group starts to highlight an issue or no violence or undesired perception will not be

7EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE AND DIVERSITY
discussed in the group discussion session. I hope for the best that the process will enlighten the
leaders' mindset and provide the proper knowledge that helps them to control employees.
Videos and audio
The video process is important in the training session and I implement that process to
highlight that issue in the organization. There was a conflict situation arises in Sedexo, where
40% of the total employees are female and that is the reason gender biases was persisted in that
case. The situation of Johnson & Johnson was another issue that happens due to differentiation in
diversity. The change in diversity and management movements are important in that case. The
videos of Kaiser Permanente, MasterCard, Accenture, or Marriot International all these divertive
mentalities need to be presented in this section and leaders will gain motivation and confidence
to deal with the situation.
Debates
Internal debates are other important aspects in the organization as the debates signify the
issues of leaders’ perception and that is the reason it is most crucial activity in the workshop. The
effective communication is the important aspect in the business so issues of the debates have
chosen by me and each group will state their view over the issues. This is the kind of
conversation complexity and strategic decision making that leader will explain to their
employees that get deviated from diversity. There will be 10 minutes session for each group for
one issue and after all the conversation I will explain the threats and possible challenges that will
be confronted by the diversity.

8EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE AND DIVERSITY
Cultural activity
Cultural activity will also help leaders to know about the situation that employees are in
and impact of diversity in that situation. I will organize a cultural text and want to know the
cultural aspect that leaders are strong enough and that is the reason, the test is important. The
cultural program then starts once in a year and that encourage and motivate all the employees to
take part of this and will have a good time in the organization and all cultures of different
employees will be highlighted.
Games
The diversity games are important for making bondage with leaders first of all. The
leaders are not from same backgrounds or same qualities; they have qualities in a different genre.
So, a collaboration between them in five groups and provides them with a contracting topic is the
format of the game. The process is very effective as the entire situation is like a game so they
enjoy the conflict situation and learn from the conflict as well.
Role play
The leaders have to play a vital role in the organization. However, in that case, the impact
of employees' role play and activities that leader has to play some roles in order to state the
situation for the development of a business. In case of business market positioning, the level of
positioning is the crucial aspect of modern business and that is the reason role play like
addressing the proper work is the main process in the organization.

9EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE AND DIVERSITY
Part 3
Final Outcome
The workshop activities are effective and relevant for the development of the situation.
The leaders have learned some important aspect of diversity and understand the problem of
diversity. The organizational improvement is not possible if diversity has been maintained
thoroughly in the organization. The diversity aspect may be created by sexual orientation, race,
gender, age and all these related to the diversity-related incivility. This can be mitigated by the
effective use of strategic changes and effective business communication as well.
The workshop activities and different in some case and they are out of the tradition that
encourages leaders as well to manage employees. Self-awareness and impact on teams and
customers depend on the soft skill process. The behavioral change and improve workplace
scenario is the key process of this and the good place in the organization will get by the use of
organization momentum. The effort of the workshop will be reduced if the activity is not
implemented by the leaders and the most significant part of the process is that implementation
that leaders have done for the development of engaging, motivating employees. The diversity
and differentiation gap is so prominent that provides an ethical way of organization overall
development and after the activities, Boost Juice Company will make their impactful ground in
some other countries and employees and leaders will manage the diversity problem in the
organization.

10EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE AND DIVERSITY
References
Boostjuice.com.au 2018 Boost retrieved from: https://www.boostjuice.com.au/ [Accessed on 9th
June, 2018]
Ford, S. and Despeisse, M., 2016. Additive manufacturing and sustainability: an exploratory
study of the advantages and challenges. Journal of Cleaner Production, 137, pp.1573-1587.
Hunt, V., Layton, D. and Prince, S., 2015. Diversity matters. McKinsey & Company, 1, pp.15-29.
Larrondo, A., Domingo, D., Erdal, I.J., Masip, P. and Van den Bulck, H., 2016. Opportunities
and limitations of newsroom convergence: A comparative study on European public service
broadcasting organisations. Journalism studies, 17(3), pp.277-300.
Stone, D.L. and Deadrick, D.L., 2015. Challenges and opportunities affecting the future of
human resource management. Human Resource Management Review, 25(2), pp.139-145.