Impact of Diversity on Employee Performance: A Case of Sugar Man Health and Wellbeing, UK

This research explores the impact of diversity on employee performance in Sugar Man Health and Wellbeing, UK. It includes a literature review, research objectives, questions, and hypothesis, as well as proposed empirical investigation, research philosophy and approach, design, strategy, and data collection method.

Running Head: RESEARCH METHODS
I M P A C T O F D I V E R S I T Y O N T H E E M P L O Y E E
P E R F O R M A N C E - A C A S E O F S U G A R M A N
H E A L T H A N D W E L L B E I N G , U K

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TABLE OF CONTENTS
Introduction......................................................................................................................................................................... 2
Research background................................................................................................................................................... 2
Research justification.................................................................................................................................................. 2
Research objectives...................................................................................................................................................... 3
Research question.............................................................................................................................................................. 3
Research hypothesis..................................................................................................................................................... 4
Literature review................................................................................................................................................................ 5
RO1: To explore conceptual understanding towards employee performance and employee
diversity –A case of Sugar Man Health and Wellbeing, UK.........................................................................5
RO2: To identify the impact of diversity on the employee performance –A case of Sugar Man
Health and Wellbeing, UK......................................................................................................................................... 5
RO3: To recommend the strategies for overcoming the diversity to improve the employee
performance –A case of Sugar Man Health and Wellbeing, UK.................................................................7
Proposed empirical investigation.................................................................................................................................. 9
Research Philosophy and approach......................................................................................................................... 9
Research design............................................................................................................................................................. 9
Research Strategy......................................................................................................................................................... 9
Data Collection Method........................................................................................................................................... 10
Sampling Procedure.................................................................................................................................................. 10
Data analysis................................................................................................................................................................ 11
Research Limitations................................................................................................................................................. 11
Ethical Consideration................................................................................................................................................ 11
References........................................................................................................................................................................ 12

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INTRODUCTION
RESEARCH BACKGROUND
An effective decision could be made by the wider selection of the alternatives. In the current
business era, the organization has needed to understand the impact of employee diversity and
employee performance as it could be effective to enhance the productivity of both employees
as well as the organization. Moreover, it is also addressed that if the company has a
conducive atmosphere for using employee diversity, workforces will enjoy all the advantages
like inspiration, skill, knowledge, creativity, and effective decision making and thus they will
be capable to improve their growth (Oikonomou, et al., 2014).
Apart from this, it is also stated that employee diversity is not managed correctly then it
could create many issues at the working place like emotional conflicts, miscommunication,
higher employee turnover, and power struggle. In addition, it is also examined that the
employee diversity becomes an inhibitor organization growth. In addition, it is examined if
the organization concentrate on the exploring employee diversity then they could be capable
to enhance the leadership skills and organizational performance. Further, it is stated that
organization should also investigate about the employee perception for the workforce
inclusion diversity at the working place. Moreover, organization will have to consider
employee appreciation to deal with diversity as it would directly positive impact on the
employee performance (Good, et al., 2014). Apart from this, it is also illustrated that miss
management of employee diversity could negative impact on the employee and organization
performance.
RESEARCH JUSTIFICATION

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This research is effective for the researcher and reader to improve their conceptual
understanding about the meaning and concept of the employee diversity and employee
performance. It is significant for the company to understand the impact of employee diversity
on the employee performance a case of Sugar Man Health and Wellbeing, UK. The employee
diversity could negatively impact on the performance of employees as well as the
organization. The depth knowledge about the employee diversity could support to deal with
different culture, ethnic, and education of people. It could lead the employee to obtain a
positive response. It could also be imperative for accomplishing the aim of research. This
investigation may support the investigator to improve personally as well as professional life
(Levine. and Moreland, 2014). This research provides depth understanding with respect to the
impact of diversity on the employee performance a case of Sugar Man Health and Wellbeing,
UK. In addition, it is also addressed that this study could support the researcher to gain the
understanding towards the approaches to overcome issues of diversity for improving the
employee performance.
RESEARCH OBJECTIVES
The key purpose of this research is to address the impact of diversity on the employee
performance in the case of Sugar Man Health and Wellbeing, UK. The following objectives
will be accomplished by the researcher to meet the aim of current research.
RO1: To explore conceptual understanding towards employee performance and
employee diversity –a case of Sugar Man Health and Wellbeing, UK.
RO2: To identify the impact of diversity on the employee performance –a case of
Sugar Man Health and Wellbeing, UK.
RO3: To recommend the strategies for overcoming the diversity to improve the
employee performance –a case of Sugar Man Health and Wellbeing, UK.
RESEARCH QUESTION

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 What is the meaning and concept of employee performance and diversity?
 How is diversity influences the employee performance?
 Which strategies are effective for overcoming the diversity to improve the employee
performance?
RESEARCH HYPOTHESIS
H0: There is a positive relationship between diversity and employee performance
H1: There is no relationship between diversity and employee performance

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LITERATURE REVIEW
RO1: TO EXPLORE CONCEPTUAL UNDERSTANDING TOWARDS EMPLOYEE
PERFORMANCE AND EMPLOYEE DIVERSITY –A CASE OF SUGAR MAN
HEALTH AND WELLBEING, UK
According to Oikonomou et al. (2014) diversity refers to the differences between persons at
the working place. Diversity not only considers how a person determines them but also how
others observe them. Diversity at the organization encompasses many factors like gender,
sexual orientation, ethnic groups, religion, race, citizenship status, military service, and age,
physical and mental condition. It is also stated that diversity in the company goes beyond to
individuals of different ethnic and racial background. There are different factors that could
primarily consider in the diversity and value the features that a person unique likes education
level, age, family background, and ethnicity.
In opposition to this, Bratton and Gold, (2017) stated that organizational performance is the
sign of company capacity to efficiently accomplish the independent objectives. One of a key
component, as it could be measurable, is the performance of employees by their productivity
level. There are many techniques that could be used by the organization to examine their
performance. These are quality, creativity, quantity, and knowledge of an employee with
respect to the accomplishment of organizational goal in limited time and cost.
RO2: TO IDENTIFY THE IMPACT OF DIVERSITY ON THE EMPLOYEE
PERFORMANCE –A CASE OF SUGAR MAN HEALTH AND WELLBEING,
UK
Good et al. (2016) explained that diversity in the organization is usually regarded as
favorable for organizations that control it systematically. In addition, it is also examined that
differences in race, gender, ethnicity, and traits of another individual could also negatively
impact on the organizational performance. Further, if the organization does not make policy

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regarding the tolerance and difference acceptance then it could influence the whole
performance of the company.
Levine and Moreland (2014) argued that if an organization builds a staff with individuals
from the diverse countries and cultures then there are higher possibilities of language barriers.
Consequently, it could impact on the external and internal communication procedure.
Organization cultures that are more heterogeneous usually address communication method
easier because workforces do not have to act as hard to decline the language and culture and
language barriers. Some larger companies hire a mediator and employee diversity coaches to
support workforce by considering communication challenges.
In support of this, Oikonomou et al. (2014) stated that diversity in the workplace could direct
impact on organization performance. If organizations become more varied, it modifies the
nature and relationship of the company. These modifications could cause stress among
workforces and donate to negative working environment and relationship. In addition, it is
also addressed that if company not well managed working activity. Moreover, the
organization could use tanning and development method to make capable to their employees
for dealing with the diverse culture of people and make a reliable decision towards the
organization.
In opposition to this, Bratton and Gold (2017) examined that discrimination could also be an
important factor that could decline image of the company. Moreover, it is also examined that
organizations that purposefully hire a varied employee have human resources procedure in
the place to control diversity. In addition, it is also examined that a company that does not
make any strategic plan about diversity there may be more possibilities to address more
discrimination between subordinates and managers. Moreover, it is examined that
discrimination could be created by unfair treatment at the working place as it could make the
negative working atmosphere. Consequently, it would also decline the productivity of

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employees as well as the organization. It is also stated that if an organization has diverse
people there may be a higher chance of description in working place.
RO3: TO RECOMMEND THE STRATEGIES FOR OVERCOMING THE DIVERSITY
TO IMPROVE THE EMPLOYEE PERFORMANCE –A CASE OF SUGAR MAN
HEALTH AND WELLBEING, UK
Korschun et al (2014). recommended that organization with different employee often outclass
organizations in which employee seem cloned from a particular template. Moreover, it is also
analyzed that diversity brings skills, perspectives, and experience that can encourage
innovative and creative approaches. It is also stated that a diverse group may also make
individually uncomfortable as they polish against their subordinates with different outlooks,
attitudes, and worldviews. In addition, it is also examined that good management could
enable the organization to control the issues related to the diversity.
Jones, et al. (2014) suggested that organization should use standardized policies to deal with
the different culture of the people as it could be effective for making appreciate decision and
collect reliable outcome with respect to the organization. The organization should always
remember that the policies should be unambiguous and simple to understand. In addition, it is
analyzed that organization should talk to their employee towards their issues as it could be
effective to make the flexible and friendly environment in the working place.
In opposed to this, Herman and Chiu, (2014) stated that organizations make clear policy but
do not clearly communicate with their employees that could negatively impact on the
obtained outcome. Therefore, it is mandatory for the company to amend the employees
towards the communication policies. The organization should use training and development
method to evaluate procedure and examine the ramifications.
In support of this, Wang et al. (2014) stated that management should give instruction to their
employees about diversity policy, which will be effective to manage diversity and obtain a
reliable outcome. It is also examined that the managers should also review the problematic

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areas as it could be effective to deal with the different situation. An organization should also
remember ways by which they would communicate with others. The organization could also
give instruction regarding the ways by which employees compliant to complain department
regarding discrimination and diversity issues.
Sykes et al. (2014) examined that policy review is an effective policy for the organization to
as it allows the organization to eliminate the diversity issues form the organization and obtain
a reliable outcome. In addition, it is examined that organization should generally ensuring the
same conduct for all the employees as it could support to decline the diversity issues from the
organization and enables the company to take reliable outcome.
In support of this, Moran et al. (2014) examined that organization should review the policies
regarding time off communication, holidays, and employee communication. In the current
business scenario, the organization should review standard of the policy of religious holidays
as it could be effective for creating flexibility in the working place. In addition, it is also
examined that manager should be aware of the communication techniques for influencing
employees. It facilitates that memos are properly conveyed to all workforces.

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PROPOSED EMPIRICAL INVESTIGATION
RESEARCH PHILOSOPHY AND APPROACH
The researcher will use interpretivism research philosophy as compared to other research
philosophies. This philosophy facilitates the investigator to collect conceptual understanding
towards the impact of diversity on the employee performance. Through this philosophy, the
researcher will gather the feasible data with respect to the research objective 1 and research
objectives 2. Moreover, the inductive approach will be practiced by the research to conduct
this study because of this philosophy suitable with the interpretivism research philosophy
(Leftheriotis and Giannakos, 2014). This approach could also permit the researcher to obtain
opinion, views, and thoughts of the participants towards research concern.
RESEARCH DESIGN
The researcher will use mixed data collection method to collect feasible data towards current
research matter. The mixed research design could enable research scholar to attain the
research objectives 1, 2, and 3. The mixed data collection method considers the
characteristics of both qualitative and quantitative research design (Chang, et al., 2014). The
qualitative research design could enable the researcher to obtain conceptual information
towards current research concern. This method allows the research scholar to attain first
research objective in an appropriate way (Schultz and Schultz, 2015). The quantitative
research design enables the investigator to obtain numeric information towards the impact of
diversity on the employee performance. In addition, the quantitative research design could
also support to meet the research objectives 2 and 3.
RESEARCH STRATEGY
The survey through questionnaire and literature review method will be practiced by the
researcher to meet the aim and objectives of research concern. Survey through questionnaire
strategy facilitates the investigator to collect views, opinion, thoughts of the research

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candidates towards the research concern. Furthermore, literature review facilitates the
investigator to obtain the conceptual information about research matter. These methods will
aid the investigator to improve reliability and validity of research outcome by involving the
primary data (Lazaroiu, 2015).
DATA COLLECTION METHOD
The data collection method is effective for obtaining feasible information towards the impact
of diversity on the employee performance. For this investigation, research scholar will use
both data collection method like primary and secondary data collection method. The primary
data collection method could support an investigator to feasible information towards the
research matter. It will enable the investigator to the valid and reliable outcome with respect
to the current issue (Paillé, et al., 2014). Apart from this, secondary data collection method
technique enables the investigator to obtain theoretical data about recent research concern.
Further, it is also evaluated that secondary data collection method could entail many sources
to obtain feasible information towards research matter such as an academic journal,
textbooks, company websites, government and offline sources (Noe, et al., 2014).
SAMPLING PROCEDURE
The investigator will practice the probability sampling method to conduct this research in a
systematic way. The probability sampling technique aid the researcher to choose participants
on the random basis. This method declines the biases from the study and supports the
researcher to collect reliable and valid data. This tool provides equal chance to research
scholar to select the respondents for conducting their study and meet the aim and objectives
(Landy and Conte, 2016). For this investigation, the investigator will choose 50 employees of
Sugar Man Health and Wellbeing from the diverse region of UK, which could be effective for
the attainment of the study concern.

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DATA ANALYSIS
For this investigation, the investigator will use statistical data analysis technique to conduct
this research and obtain a valid and reliable outcome. Further, the research scholar will
execute the MS-excel software to evaluate the collected data by using charts, tables, and
graphs. In addition, it is also evaluated that this method could aid the research scholar to gain
the understanding with respect to the current research concern (Greene and Kirton, 2015).
RESEARCH LIMITATIONS
The researcher could concentrate on many factors that could directly impact on research
result. These factors are cost, time, and resources. Moreover, specified time could enable the
researcher to attain the objectives and aim with respect to the current concern (Sabharwal,
2014).
ETHICAL CONSIDERATION
Ethics issued to perform whole research in the appropriate way. In this, the researcher will
practice university guidelines for declining probabilities of ethical problems in the research
concern. The investigator will use many factors such as data manipulation, plagiarism, and
copyright act’s violation. For this study, the investigator will also execute ethical norms as it
could be effective for securing the confidential information of research candidates
(Schermerhorn, et al., 2014).

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