Diversity Management in Hilton: Strategies and Approaches

This presentation explains the significance and role of diversity in Hilton, and the strategies and approaches used by the company to maintain diversity in the workplace. It discusses the areas of diversity from both customer and employee viewpoints, and the approach used by Hilton to manage diversity. The presentation also covers the strategies that could be implemented by the company to handle diversity practices, such as cross-cultural training, change management strategy, and rewards and recognition. The subject is Diversity Management, and the course code, course name, and college/university are not mentioned.

Diversity
management

 Introduction
 Areas of the diversity
 Approach to manage diversity
 Strategies to improve diversity practices
 Conclusion
Table of content

 The main motive of this presentation is to
explain the significance and role of diversity
in Hilton. Hilton is a leading and growing
hospitality Corporation which is formed in
1919 in the United States (Linkedin, 2018).
 The presentation further discusses that how
the company maintains diversity in the
workplace and what kind of approach is
used by the company.
Introduction

 The company is dedicated to fulfill and
achieve its mission and vision in the
competitive market.
 The organization has approx 14 brands
which entail more than 5300 properties in
106 countries across the globe (Linkedin,
2018).

It is stated that Hilton is the biggest player in
the tourism and hospitality industry. The
company provides tourism and hospitality
services to the customers across the world.
The company manages a broad portfolio of
hotels and resorts (Hughes & Stephens,
2012). The areas of diversity which are
interconnected to the hospitality and
tourism business from customer and
employee viewpoint have been discussed
below.
Areas of the diversity

Employee
 Hilton is a tourism brand, therefore, it needs
to work towards the language diversity to
promote and encourage the workers for
providing unique services to the customers.
 The company needs to focus on the
discrimination, age, disability, and sexual
harassment issues to promote diversity at
the workplace.
 Hilton needs to focus on the employee’s
performance and productivity at the
workplace (Reynolds, 2018).

Customers
 Hilton needs to focus on the organizational
culture and working environment to attract
the maximum number of customers across
the globe.
 The company needs to make an effective
and unique corporate diversity program to
satisfy the needs and requirements of the
client.
 Top management should appoint a team to
collect feedback and reviews from the
clients to improve and enhance the services
of Hilton (Reynolds, 2018).

 It is stated that Hilton uses dynamic and
effective culture strategy to manage and
promote the diversity at the workplace.
 The company is committed to generate an
inclusive and unique workplace for the
workers to perform roles and responsibilities
effectively and efficiently.
Approach to manage diversity

 The team members support professional as
well as personal growth along with this, an
executive inclusion council offers oversight
of effective diversity at the workplace.
 The dynamic culture further helps Hilton to
attract, develop and retain talented and
skilled workforce (Hilton, 2018).

 The team members support professional as
well as personal growth along with this, an
executive inclusion council offers oversight
of effective diversity at the workplace.
 The dynamic culture further helps Hilton to
attract, develop and retain talented and
skilled workforce (Hilton, 2018).
 The company has started to motive the staff
to resolve the complaints and issues related
to clients.

 Diplomacy is brought into exercise through
which food and beverages staff could be
managed or handled. Training and
development coaching is being provided to
the employees.
 On the other hand, the company has also
taken some negative actions such as less
participation of top management towards
the welfare of workers, and managers are
putting a lot of pressure on the staff. As a
result, it leads to illness, low productivity,
stress and absenteeism (Tarlow, P. (2014).

There are enormous strategies that could be
implemented by the company to handle
diversity practices as some of the strategies
have been discussed below.
 The company needs to assess and analyze
the workplace diversity by conducting the
cultural audit from time to time. Culture
audit could help the leaders to maintain a
favorable working environment within the
organization.
Strategies to improve diversity practices

 Change management strategy could be
initiated by Hilton to improve the diversity
practices while conducting business globally
(Loukaitou-Sideris & Soureli, 2012).
 Motivation strategies shall be used by Hilton
to encourage the employees towards the
achievement of goals and objectives.

 Effective and dynamic internal
communication shall be implemented to
take ample of benefits of diversity. It is
stated that dynamic communication
requires a high and effective engagement
rate with workers, one to one interaction
and sufficient commitment to convey and
guide that every worker is precious for the
firm.

 Cross-cultural training can be an easiest
and dynamic way to reach to the workers,
convey a message and make them aware of
the various benefits of a diversified culture.
Training shall be interactive and motivating
and further equal and global opportunities
must be given to the employees to raise
their questions and queries.

 Rewards and recognition could be given to
the workers to promote and enhance the
diversity practices within the organization.
Hilton should promote the team to celebrate
big as well as small achievements in the
presence of all.
 In this way, the company has been able to
meet the desired goals and objectives with
maintaining diversity in the workplace
(Csapo, 2012).

The presentation portrays that diversity plays
a significant role in Hilton to attract a
maximum number of tourists and clients.
The presentation shows that the company
needs to focus on the innovative and unique
strategies to handle and enhance the
diversity practices in the workplace.
Conclusion

 Csapo, J. (2012). The role and importance of cultural tourism in modern tourism
industry. In Strategies for tourism industry-micro and macro perspectives. InTech.
 Hilton.,(2018). Diversity & inclusion at Hilton[Online], Retrieved from
http://newsroom.hilton.com/assets/HWW/docs/2018/2018_Internal_Diversity_and_I
nclusion_Brochure%5B2%5D.pdf
 Hughes, C., & Stephens, D. (2012). Leveraging workforce diversity through a
career development paradigm shift. In Handbook of research on workforce
diversity in a global society: Technologies and concepts (pp. 262-272). IGI Global.
 Jhonson.R.,(2018). What are the advantages of a diverse workforce [Online],
Retrieved from
https://smallbusiness.chron.com/advantages-diverse-workforce-18780.html
 Linkedin.,(2018). Hilton[Online], Retrieved from
https://in.linkedin.com/company/hilton
 Loukaitou-Sideris, A., & Soureli, K. (2012). Cultural tourism as an economic
development strategy for ethnic neighborhoods. Economic Development
Quarterly, 26(1), 50-72.
 Reynolds.M.,(2018). Workplace diversity in hospitality & tourism [Online],
Retrieved from
https://woman.thenest.com/workplace-diversity-hospitality-tourism-20442.html
 Tarlow, P. (2014). Tourism security: strategies for effectively managing travel risk
and safety. Elsevier.
References