Diversity Management and its Impact on Employees: A Literature Review

This literature review focuses on the concept of diversity management and its impact on employees. It covers the main characteristics of diversity management, its relationship with employees, and an effective strategy to improve employees. The review highlights the significance of diversity management in creating a positive work environment and achieving organizational goals.

COMPONENT B Dissertation

Table of Contents
INTRODUCTION...........................................................................................................................3
Overview of the topic.............................................................................................................3
Problem statement..................................................................................................................4
Research aim, objectives and questions.................................................................................5
Rationale of the research........................................................................................................5
Significance of the research....................................................................................................6
LITERATURE REVIEW................................................................................................................8
Introduction............................................................................................................................8
Main body...............................................................................................................................8
How does diversity management influence, employees?.......................................................8
The concept and main characteristics of diversity management............................................9
The relationship between diversity management and employees........................................11
An effective strategy that supports improvement in employees..........................................13
Conclusion of literature review............................................................................................14
RESEARCH METHODOLOGY...................................................................................................16
REFERENCES..............................................................................................................................24

INTRODUCTION
Overview of the topic
Diversity management can be defined as a process of creating a effective working
environment that is considered to be both inclusive and diverse. It generally means that every
employee or individual brings something unique and innovative on the table so that business
organisation can achieve high success and growth in the market. For an organisation to grow in
the competitive market, it is important to employ diverse employees that have belongs to
different background and have various skills (Tassinari and Maccarrone, 2020). Diversity within
an organisation not only includes how individuals or employees identify themselves within the
business organisation but also how they other employees or senior members working perceive
them. Diversity in the workplace encompasses gender, race, age, ethnic groups, military service,
citizenship status and physical and mental conditions as well as different differences present in
the people. Organisations that focus on recruiting and hiring diverse workforce have a chance to
choose talented and qualified employees from the large pool of applicants that help in attaining
success in the market. Diverse workforce tends to be more creative and helps the business in
bringing new changes and ideas for doing the work in an effective and efficient manner.
Diversity and equality plays a very important role in an organisation as it helps in leading to a
better functioning teams, more revenue and happier employees. Happier employees are more
productive and efficient in their work as they are highly motivated and are receiving better
support from their senior members within the business organisation. Diversity management is a
part of the human resource management which is considered to be a company action taken in
order to promote the inclusion of diversified employees from different backgrounds. Diversity
management and employees are interrelated with each other which results in creating a better
workplace environment where they feel motivated and inspired for attaining the set objectives of
the business (Velte, 2018). The process of diversity management mainly includes implementing
strategies and policies in recruiting, training, management and many more.
The main aim of diversity management in an organisation is to promote equality and
fairness for employees so that they feel inclined towards the business for attaining high
profitability and growth in the competitive market. With the advancement of technology in the
market, it is important for the business to hire diversified employees so that each and every

employees have different knowledge related to the company work. It is important for the
company employers to train and guide employees from diversified field to work as a team so that
they deal with the uncertainty in the market in a more significant market. When employees feel
valued by the employers for their good work, this help in increasing their working capability and
efficiency to work in the business in a more productive manner (Whysall, Owtram and Brittain,
2019). Managing diversity in the workplace mainly help in improving communication among
team members in order to reduce the level of conflicts and for completing the work on the given
period of time. Encouraging diversity within the workplace mainly helps in engaging employees
in taking equal participation in the process of decision making so that they deal with the
competitiveness in the market properly. Happy workers stay more longer in the company and
tends to provide more effective and productive results within the business organisation which in
return saves the time of recruiters and company money.
There are several benefits of implementing diversity management in the company so that
they build equality among the team members for developing more variability in the business
market (Elmagrhi and et. al., 2019). Companies having greater and high level of diversity within
the workplace outperform their big competitors, increase engagement among employees and
achieve higher revenue and profits. Improving the performance of employees mainly helps in
achieving high reliability and growth in the market which results in solving the business
problems and in increasing the productivity of the business in an effective way (Lythgoe and et.
al., 2021). Employees are the main asset of the business that are responsible for achieving the
predefined goals and objectives of in the competitive market. For surviving in the highly
competitive environment, it is important for the business organisation to focus on training and
developing diversified employees in the right direction and towards work. Creating and positive
working culture for employees results in increasing their level of motivation and inspiration
towards work so that work in a more effective and growing competitive market. Taking care of
employees and making them comfortable with the working environment is necessary because
this results in dealing with the business opportunities so that they deal with the competitiveness
in the market in an efficient manner.
Problem statement
The problem identified in the current research is treating all employees equally
irrespective of their religion, caste, age, and so on. This creates conflicts and negative

environment for employees to work in an organisation and this results in decreasing their overall
profitability in the market. Another problem that they face is the problem of employing diverse
employees within the company which helps in dealing with the business problems in a more
effective and efficient manner. It is important for the business organisation to focus on
implementing diversity management with the business in a more better manner so that they bring
new ideas and creativity in their work.
Research aim, objectives and questions
Research aim
To review the main characteristics of diversity management along with its relationship
with employees.
Research objectives
 To analysis about the concept and main characteristics of diversity management.
 To determine the relationship between diversity management and employees.
 To suggest an effective strategy that supports improvement in employees.
Research questions
Describing and Exploring
 What are the characteristics of diversity management?
 How has the concept of diversity management changed over time?
 What are the main factors of diversity management?
 How has diversity management dealt with and related to the employees?
Explaining and testing
 What is the relationship between diversity management and employees?
 How does diversity management influence, employees?
Evaluating and Acting
 What are the benefits of diversity management?
 What can be the effective strategy to improve employees?
Rationale of the research
The main purpose of the current research is to understand about the concept of diversity
management and its role in the business organisation for employing creative and innovative
employees. Workplace diversity helps in developing a better and healthy workforce so that they
achieve growth and success in the highly competitive market in a significant way. Understanding

the needs and wants of employees is a task of the employers because it helps in improving their
working efficiency and capability for the work assigned (Shore and Chung, 2022). Workplace
diversity is an important part of the business as it helps in bringing new knowledge and
preferences for gaining high competitive advantage in the market. While conducting the study,
the researcher has achieved two objectives which are known as personal and professional
objectives. In terms of personal objectives, the researcher will attain effective knowledge about
the research topic so that they know about different employees and their role in the business
organisation. This helps in gaining growth in their personal life and also helps in getting good
and productive job opportunity. On the other hand, in terms of professional objective, the
researcher will gain optimum skill and knowledge related to the topic in order to achieve the
research aim and objectives in an effective manner. This also helps in attaining variability in the
business as it helps in dealing with the business opportunities in a proper manner so that they
achieve a good working opportunity in the company.
Significance of the research
The research is quite significant for the researcher as this helps in gaining understanding
about the topic that is diversity management in a proper manner and how it is useful for the
business organisation. Diversity management helps in encouraging diversified workforce in the
business in order to bring new and different innovative ideas for doing the work in a more
effective and efficient manner (Greenop and et, al., 2018). In this research, the researcher has
used quantitative method so that better analysis of collected data can be attained and for
achieving research objectives in a proper way. This particular research is helpful for the students
as they get detailed knowledge about the concept of diversity management and how it is helps in
employing new and talented staff members within the business organisation. The current study
mainly helps in determining the relation between diversity management and employees and how
this helps in achieving high growth and success in the business market. Employing diversity
management within the business organisation helps in improving the business culture and results
in building a positive and heathy working environment for employees. This mainly helps in
expanding the business in the competitive market as they give full chance to each and every
employee within the business to take part in the process of decision making. Diversity mainly
brings new perspectives and ideas as the company relies on listening to each and every

employees thought which results in making then feel important and valued in the business
organisation.

LITERATURE REVIEW
Introduction
A literature review is defined as the summary, evaluation and overview of the knowledge
of current state about a specific topic of research (Niknejad and et.al., 2020). It can also include
some discussion of methodological suggestions and issues for the future research. A literature
review is referred to the comprehensive summary which is upon previous research for the related
topic of research. In other words, A literature review is the concept of surveys scholarly articles,
journals, books, experiments and other sources which is relevant to the specific topic of research.
It is helps to describe, enumerate, summarize and objectively evaluate the previous research. It is
helps to give a theoretical base to the research and determine the nature and objective of the
research (Khallaf and Khallaf 2021). In the following literature review it is helps to critically
summarized about the diversity management, its relation with employees and an effective
strategy which is support to improve the employees.
Main body
How does diversity management influence, employees?
In the opinion to Malik, Sarwar, and Orr (2021) diversity management is play a effective
role in any company or organization because it is helps to manage and maintain the diversity
within the business. Diversity is referred to the condition that having many different ways and
elements such as ethnicity, culture, age, gender, religion, sexual orientation and many more.
Diversity management is the term of management that helps to manage the organizational
actions to promote the inclusion of employees from the other sources. It is maintained and create
the positive work environment where the individuals are feeling valuable, so they can give their
maximize contribution for organizational goals and objectives. Diversity management helps to
make the organization better. It is also increasing the customer satisfaction by improving the
interaction of employees. Diversity management helps to make the culture of organization
creative and innovative. It is enhancing the creativity and encourage the novel information for
making the better decisions and problem solving. Diversity management is the process that
values every employee or individual as unique which may help the organization to attain the
success by their best performance (Lyons 2020). With the help of diversity management all the
employees and individuals of organization feel valued and accepted which is the benefit for the

organization because when employees are able to feel valued and accepted then they give their
best performance for the organization and its functions. Diversity management helps to boost the
performance and productivity of the employee which makes the organization better. In other
words, diversity management is one of the most important terms for an organization or company
as diversity workplace is a beneficial asset because it is acknowledging the strength of individual
of each employee. Diversity management is helps to reduced the employee turnover, enhanced
the organizational flexibility, reduce the absenteeism which is known as the proven impact. It is
also indirectly impact on organization such as improving the morale, increase the job
satisfaction, increase competitive edge and improve the public image. Diversity management
helps to make the team creative and problem solving. It is improving the decision-making
process, customer satisfaction and services, improved quality and many more (Rosalina, Dupre,
and Wang 2021). Diversity management is the part of human resource management where the all
action of organization is taken by the HR to promote the greater inclusion of employees. It is
known as the base of organization structure that designed the responsibility to compensate, hire,
encourage and maintain the differences of employees. Diversity management is referred as
accepting, understanding, valuing, acknowledging and celebrating the differences individual with
respecting to class, age, ethnicity, physical, mental ability and gender. Diversity management is
the term of strategy that enables the organization to attain many competitive advantages within
the market landscape. There are some characteristics of diversity management which is self-
initiated by the organization from the different religions, ethnicities, demographics and
nationalities. Diversity characteristics can include such as age, gender, religious beliefs, cultural
background, languages and educations.
The concept and main characteristics of diversity management.
According to the point of view of Shigeta (2021) diversity management is the concept of
organizational actions which promote to support the greater inclusion of employees into an
organizational structure from the different background through the specific programs and
policies. The concept of diversity management is the process that helps to maintain and create
the positive work vibes or environment for the employees that attain their maximize contribution
for achieving the organizational goals and objectives. The process includes many strategies and
policies in management, training, hiring and more. It is helping the organization to better
understand the demographic targets and organization’s culture. Diversity management also helps

to increase the customer satisfaction by improving how an employee is interacting with diverse
public and clientele. It is inspiring the drive innovation and creativity. Diversity management is
the part of human resource management which involves effective deployment, harmonization of
individual employee, recognition. The good and successful diversity management helps the
managers to maximize employee’s expertise and knowledge for better achieve the objectives and
goals of organization (Di Vaio and et.al., 2020). The diversity management is basically referring
to all the ways in which people contrast, key characteristics which includes race, age, ethnicity,
gender, physical abilities, sexual orientation, and genders and secondary characteristics differ
such as education, religion, income, nationality, work experiences, geographic and language
skills. There are some characteristics of diversity management such as voluntary, provides
tangible benefits, broad definition and many more. In simple words, diversity management is
defined as the action which takes by the organization to promote the inclusion of employees
from the other backgrounds into the structure of organization through the particular programs
and policies. It is playing a vital role in the organization because it helps to maintain, compensate
and encourage a diverse workforce with blend the individuals as the good efficiency. Managing
diversity within the organization means acknowledging about people’s differences and recognize
their differences as valuable. Diversity management is created and maintain the environment of
organization which means there is no disadvantages and privileged due to characteristics such as
educational background, gender, age, race or work experience which is increasing the probability
and productivity through the transformation of organization (Bove, Ruffa, and Ruggeri 2020). It
is helps to encourage the search for perspectives and novel information which is leading for
making the better decisions and problem solving. With the help of diversity companies can
improves the bottom lines and lead to unfettered breakthrough and discoveries innovations.
Diversity can boost the productivity and probability of company because employees are able to
feel valued and accepted within the organization which helps to attain their best performance on
their work. Diversity management is helps to make the smart decisions, increase the profitability
and productivity, reduce the employee turnover rates, improve the reputation of the business,
value the employees equally, identify the potential bias, provide better opportunities for problem
solving and creativity. Diversity also helps to build the progressive society.

The relationship between diversity management and employees.
As per the point of view of Cenkci, Bircan, and Zimmerman (2020) the connection
between diversity management and employees is play an effective term because employee
perform better when they are treated with respect and they feel accepted and respected. The
relation of diversity and employees is can be defined as the important function of the
organization because with the help of diversity, employees are more connected with work and
they are able to give their best, work hard and smart because they feel valued and accepted at
workplace. The diversity management is helping the employee by increasing their morale
towards their work which makes it more effective and efficient. The relation of diversity and
employees is a good function because it attains better performance, higher profits, and more
employee engagement. With the help of diversity management, employee is able to give their
best and increase their performance and productivity for achieving the organizational goals and
objectives. Diversity management is important for employees because employees feel valued and
respected at the workplace where the organization can attain many competitive advantages from
the employees (Hameed, Nisar, and Wu 2021). A diverse workforce is helps to understand the
customer’s needs and wants and fulfilled them with ideas. Diversity within the workplace affects
the financial engagement and performance by increasing the employee engagement and
retention. With the diversity within the workplace employees feels more satisfied and
comfortable in inclusive environment. Diversity is the term where the employee feels more
comfortable and respect which helps in attaining their best performance. It is seen that when the
employees feel respected and accepted and treated with respect they perform better for the
organization and its goals and objectives. The relationship between diversity and employee is
helps to boost the productivity and probability of the organization which is recognize as the
advantage of the business. It is helps to increase the revenue in wider range. The connection of
diversity and employees play an effective term because it is improving the organization’s
performance and productivity and increased the profitability as well (Afsar and Umrani 2020).
The impact of diversity on employees can increased the communication and innovation. The
relation of diversity and employee is referring to the wider variety of abilities and skills that
associated with directly to the diversity workplace and contributes to productivity. Diversity
management and employees is an important term because it is improving the company culture,
workplace productivity and many more. With the help of diversity management, employees feel

more valuable and they are able to give effective and efficient performance to achieving the
organizational goals and objectives.
According to the point of view of Bratton and et.al., (2021) the relation between diversity
management and employees is an effective term for any organization or company because with
the help of diversity workforce employee are able to give their best performance. The connection
or link of diversity and employees refers to the organizational action which promotes the greater
inclusion of employees from the different- different ways such as gender, age, language, religion,
demographics and many more. The relation of diversity and employees is the strong bond
because with the diversity workplace employee feel comfortable and valuable within the
organization which is helps to obtain their best performance and productivity. The connection of
diversity and employee is important for the organization because it is helps to give the many
competitive advantages within the competitive market. The bond of employee and diversity, it is
helps to manage the all the process of employee engagement which is improving their
performance and productivity for the organization. In relation to the main relation of diversity
management and employees within the organization is to provide many opportunities and
advantages which is increasing the profitability and probability of the company (Choi 2020). The
relation of diversity and employee can help to boost the performance and productivity of the
business within the market. Diverse workplace or workforce is an effective term because
employee better performance depends on how they treated but with the help of diversity
management they feel valuable and acceptable within the organization which is helps to attain
effective and efficient work from them. The relation of diversity management and employee can
affect overall process of organization which may helps to lead within the competitive market.
Diversity at a workplace is necessary for obtaining the best performance of employees. The
relation of diversity and employees helps to achieved the organizational goals and objectives
which is the advantages of the organization (Agarwal 2020). The connection of diversity and
employees in the organization play a vital role because the bond helps to boost the overall
process of the business which makes and attain more profit and productivity. It is also helps to
improve the customer satisfaction which is necessary for any organization or company. it is
helping the employee to feel as important part of organization where they treated values and
respected. It can be said that employee’s performance and productivity can be improved with the

diversity management which is the best and strong bond and relation of diversity management
and employees.
An effective strategy that supports improvement in employees.
In the opinion to Brown (2020) there are many effective strategies of diversity
management which helps to support improvement in employees. The diversity strategies help to
increase the number of minorities and different culture of people who work for a business.
Improvement in employees is one of the most important parts for an organization or company
because it is helps to achieved the organizational goals and objectives. Improvement in
employees can be develop by understanding them, listen their problems, treat them with respect
and many more things. Employees development or improvement is necessary for the
organization because it is helps to increase the productivity and performance as well. Diversity
within the workplace is one of the best and effective strategy which helps to improvement in
employee as it is helps the employee to be feel more valuable and respected within the
organization which helps to attain their best performance (Stronge and Xu 2021). Diversity
strategy can help to support improvement in employee by providing individual coaching,
courses, workshops, seminars, mentoring and shadowing etc. these all strategies is the part of
diversity management where the employee feel valued and respected and give their best for the
organization. There are many more strategies which support to improvement in employees such
as providing reward system, encourage feedback, offer incentives, train and development,
promote internally, embrace flexibility, by building a culture of wellbeing and support and many
more. These all strategies help to improve the employees and their performance for the
organization. These all strategies define that employee improvement is necessary but it can be
possible by diversity management within the workplace. These all-effective strategies help to
increase the productivity and performance of the organization by improvement in employees.
Improvement in employees can be develop in many ways and with many strategies but with the
help of diversity management, employees can easily develop their performance and skills
because they feel good and valuable at workplace. An effective strategy helps the organization to
attain many more competitive advantages within the business because it is helps to promote the
positive work environment by improving the employees (Ansari, Farrukh, and Raza 2021).
Improvement in employee can be develop by identify and solve with their poor performance
issues. It can be developed by providing the feedback system, reviewing their expectation and

goals and many more. These all strategies help to improvement in employees within the
workplace.
As per the point of view of Langenwalter (2020) improvement in employees play a
effective and vital role in every organization or company because it is helps to increase the
productivity and performance of the company. improvement in employee can helps to achieved
the goals and objectives of the company which attaining many beneficial and competitive
advantages. For improvement in employees there are many effective strategies which is support
in improvement of employees such as listening their issues and problems. Understanding the
needs and wants, provide incentives system, rewards systems, offers opportunities, training and
development, provide learning content individually, offering additional training and many more.
These all-effective strategies are helpful for the improvement in employee but there is another
way where the improvement in employee can be develop easily is diversity management.
Diversity is one of the best and effective strategy that is treated the employees equally. Diversity
strategy is valuing the employees and when employee feel valuable then they work hard and
smart and give their best which is called as improvement (Follmer, Sabat, and Siuta 2020).
Improvement in employees’ strategies is so important because it is developing the organization
system and function. It is helps to increase the profitability and productivity. Improvement in
employees helps to increase the customers satisfaction and services. The strategies of diversity
help to attain many beneficial advantages for the organization. Improvement in employees can
helps to obtain the effective and efficient work, better performance, more profitability and
productivity and many more (Robinson and Ginder 2020). It has been seen that improvement in
employees is necessary to achieved the organizational goals and objectives which can be claim
by implementing the effective strategies. There are many more ways which support the employee
development such as workshops, seminars, courses, individual coaching, mentoring and
shadowing and increasing their responsibilities. By offering these advantage helps to give the
additional skills that allows to improve the productivity and efficiency. Improvement in
employees helps in multitasking, control and manage the overall process of organization, meet
deadlines and many more things.
Conclusion of literature review
From the above literature review, it has been concluded that diversity management is one
of the most important terms because it is promoting the greater inclusion of employees. With the

diverse workplace, employee perform better as they treated with respect and feel more valuable
and respected. Diversity management is an effective term which effect on increasing the
performance and productivity of the organization as well as employees. The diversity
management is the action plan maintain and create the good and positive work environment for
attaining the best performance of the employees. It has been analyzed that there is the bond or
relation of diversity management and employee because with the help of diversity employee are
able to work with effectiveness and efficiently and give their best performance for attaining the
organizational goals and objectives. The relationship of diversity management and employees
play a vital role within the organization because it is helps to boost the productivity and
probability. It has been concluded that there are many strategies of diversity management which
is helps to improve the employees for their work and role such as providing rewards, offers,
giving training, encourage feedbacks and many more. It has been seen that for improvement in
employees it is necessary to understand their needs and wants, listen their problem which is helps
to give them strength and they work effectively according to organizational goals and objectives.

RESEARCH METHODOLOGY
Research methodology is the method that defines the way to the researchers how to carry
out the research. It is refers to the techniques or specific procedures that is used to select,
identify, analyse and process the overall data information of relative topic. It is also helps in
critically evaluation of the study of research which allows the reader to evaluate the overall
reliability and validity (Zhao and et.al., 2021). Research methodology is the term of research
which is defined as the systematic method which is helps to resolve a significant problem of the
research through gathering of data with the use of various techniques and strategies. The term of
research methodology helps to explain and discuss the data analysis and data collection of the
given study of research. It is also known as the key part or important part of the overall research
which helps the researchers to categories the research. Methodology is classified into different
categories and methods which includes nature of study, research design, purpose, general
category, data type and many more. In simple words, research methodology is the method which
is help to consisting of the problem, collecting the data or facts, formulating a hypothesis,
analysing the data or facts and many more (Aityan 2022). there are some research method which
attain the research methodology process which are given below-
Research philosophy: It is define as the method of development and nature of
knowledge, deals with the sources. It is known as the system which helps the researches to
chooses the data and which new will be obtain for the reliable knowledge of the research (Mey
2022). it is the framework which helps to guide how the study of research will be conducted.
Research philosophy is strongly emphasizes which is helps in objective method for proposals
and ideas, selection of relevant data and clear formulation of problems and ideas. There are
mainly four types of research philosophy such as pragmatism, positivism, realism and
interpretivism. For the current study of research, interpretivism philosophy takes by the
researchers for the further study. Interpretivism philosophy is defines as the method of research
which helps to interpret the elements of the overall research study. It is helps to integrates the
interest of human into a study (Ramlo 2021). It is based on naturalistic approach of data methods
which includes observations and interviews. In relation to secondary research data is popular
along with the interpretivism philosophy.
Research approach: it can be divided into two parts such as inductive and deductive.
Research approach is refers to the procedures and plans for the research which is helps to span

the way into detailed method of data analysis, interpretation and collection from the broad
assumptions. The method of research approach is selected by the researchers because it is helps
them to analyse, collect and interpret the data of the research (Cai and Hwang 2020). it is the best
strategy which helps to provide scientifically sound findings and gives research legitimacy.
Research approach also provides the plan in detailed manner which is helps in making the
process smooth, researchers on track, effective and manageable. It is helps to gives the latest
information about the related research topic. There are two types such as inductive and
deductive. For the present research, inductive approach is selected by the researchers for
continue the process. Inductive approach is define as the term which is used to generate the
conclusion which is untested (Myles 2022). In this approach data collection of research is used to
identify the themes, explore a phenomenon, create and patterns a conceptual framework. It is
helps the researcher in building and theory generation.
Research strategy: it is known as the strategic method which provides the direction for
the overall study of the research by including the process. It is known as the step-by-step process
of plan of action which helps to researchers to give direction about the overall study (Puleo and
et.al., 2021). it is the important method for the research which helps to provide a sense of vision.
It is also helps in enabling to conduct the study of research systematically. Research strategy is
the plan which is helps in detail reporting and quality results on schedule or given time period.
There are many types of strategy of research such as experimental, case study, survey, grounded
theory, ethnography and action research. In relation to current research, systematic literature
review has been taken by the researcher which is helps them in analysing the case study method.
It is selected by researcher for the major reason to collect the in-depth inquiry about the family,
individual, organisation and many more. Case study method is the term which is used in
qualitative research (Trakulsunti and et.al., 2020). case study method is helps to analyse the
specific problem of the specific environment within the boundaries.
Research design: it is refers to the framework method and techniques of research which
is chosen by the researchers for conducting the study of research (Matović and Ovesni 2021).
research design helps to provide sharpen methods of research which is suitable for the set up the
studies and subject matter for success of the researchers. It is the term which is increasing the
trust in data collection accuracy. A successful design helps to provides the insights which are
unbiased and accurate. It is define the overall strategy which is choose for integrated as in many

components in a logical and coherent way. There are some types of design of research such a
descriptive, experimental, correlation research, diagnostic research and explanatory research. In
order to current research, explanatory research has been selected by the researchers in order to
complete the overall study of the research. Explanatory research design is known for the
exploration of the theories which is helps to used the ideas and thoughts of the researchers on
subject to explore the further theories (Kurpayanidi 2020). it is the method which is develop for
investigation a phenomenon which is not explained previously. It is helps the researcher to
explore the method that occurs the limited data of information when it is available. Explanatory
research is also helps to understand the given topic of the research and attain that why and how
occurred the specific phenomenon.
Research choice: it is the important part of research because the right choice of research
helps to makes the overall study quality better and best. The right and correct choice helps to
determine the overall success and quality of the study of the research. The methods of research
helps to allow to understand the overall research effectively (Vătămănescu and et.al., 2020). the
research choice helps to explain the methodology approach. The best choice helps in data
collection methods. It is define as the term which is depends on the result and judgement. The
choice of research method helps to guide by the researchers convictions, beliefs and
philosophical assumption. There are two types of research choice such as qualitative and
quantitative research. As per the current research, qualitative research is the method of research
that helps to interpret the complex reality of given topic of research. Qualitative research is also
define as the market research which helps to focus on obtain the data of research from the
conversational communication and open-ended (Clausen, Borthwick, and Rutledge 2021). It is
easy comparison to quantitative research. It is conduct the multiple-choice survey which is the
easier process. In relation to current research, it is helps to utilise the data information of the
research.
Time horizon: it is define as the time frame for the research. Time horizon in research
helps to define the time period of the study which is undertake in gathering the data
(Charbonneau-Dahlen 2020). in simple words, time horizon is the framework of time to define
the total time period of research takes by the researchers to complete the whole research. There
are two types of time horizon such as cross-sectional and longitudinal. As per the current study
of research cross-sectional time framework has been selected by the researchers because it is the

short term study which is helps to collect and gather the overall data information of research in
less time. It is the time which looks at the data in a time at single point. It is best time horizon
strategy comparison to longitudinal because it is takes overtime for completing the overall
research (Flores and Morales 2021). with the help of cross-sectional, the researchers are able to
collect and gather the data of related research in a less time which save time and cost as well.
Data collection: it is the important method of the research. It is the process of measuring
and gathering the data information about the targeted variables in a appropriate manner (Zajda
2020). it is also helps to analysis the accurate data from the relevant sources which is helps the
researchers to collect the data in systematic manner. Data collection methods are the one of the
most important term because it is helps to collect the information which is used to explain the
data and can be generate by determining the analytical and methodology. It is also helps to
provide reliable and valuable data for the research. There are two types of data collection such as
primary and secondary (França and et.al., 2020). In relation to present research, secondary
research method has been taken by the researchers because it is helps to collect the data from the
secondary resources such as books and journals, articles and many more. It is also involves the
collation, summary of the existing research which is help the researcher to collect the data from
the published sources.
Data analysis: it is the process of illustrate the method of statistical or logical techniques
which helps to make the raw research data (Hew and et.al., 2021). it is the systematically process
which applying the techniques for describing the condense and recap and evaluate the data. It is
also known as the systematic method which is helps in complete the overall research in a
systematic way. It is also helps to define the questions, cleaning the data, sharing the results and
many more. There are mainly some different kind of type of data analysis such as frequency
distribution, thematic analysis and so on. For the current research, thematic analysis has been
taken by the researchers because the present research takes secondary research where the data
analysis use the thematic analysis for the secondary research. Thematic analysis is the important
term for the research which is analysis for the qualitative research (Radley and et.al., 2020). The
data of research identify, interpret within the qualitative data.
Ethical considerations: the time of conducting this research, ethics are important because
with the help of ethical considerations human thoughts and feelings not hurt (Markey, Tilki, and
Taylor 2020). the reseachers of this research take care of thing and followed the rules and

regulation which should be follow for conducting the research such as they are able to follow
morale, values and beliefs in a systematic manner (Ziai, Bendix, and Müller 2020).
Limitation of Research: the limitation of the research while conducting it is that it is not
easy to collect the data from the secondary sources because it takes many time (Sandoval 2020).
there is no valuable and real data is gained by the researchers. In comparison to quantitative data
it is not taking the sample size of respondents. There is lack of knowledge and sources towards
the research.
Reliability and validity: it is define as the method of research which measured the
information on the specific topic of research (Forde 2022). for the current investigation, it is
necessary to manage the reliability and validity because it is helps to complete the overall study
of research in a effective and efficient manner. Validity of the research is that it is helps in future
growth and success because this research help the future researcher that how to approach new
methods and techniques.

Questionnaires
Q1. Do you have any knowledge about the term diversity management?
a) Yes
b) No
c) Average understanding
Q2. What is your functional department and hierarchical position in the organization?
Q3. As per your view point, what are the characteristics of diversity management?
Increase the customer satisfaction
a) Race and Ethnicity
b) Age and Generation
c) Gender and Gender Identity
d) Sexual Orientation
Q4. Are you agreed with the fact that certain problems are being faced within workplace
during the times of the diversity management?
a) Agree
b) Disagree
c) Strongly agree
d) Strongly disagree
e) Neither agreed nor disagreed
Q5. According to your point of view, what are the problems of diversity management
within workplace?
a) Language and communication
b) Generation gaps
c) Ethic and cultural difference
d) Acceptance and Respect.
e) Accommodation of Beliefs
Q6. How has diversity management policies procedures and practices affected your work
as an employee?
Q7. Which areas of the organization do you believe can improve through better diversity
management?
a) Senior leadership

b) HRM
c) Sales and marketing
d) Other (Specify).
Q6. Is the relationship between diversity management and employees have positive
impacts on organisation productivity?
a) Yes
b) No
c) Lack of understanding
Q7. Does diversity management influence the employees performance?
Yes
No
Q8) Do you agreed with the fact that diversity management has become essential for a firm
to have higher employee performance and productivity level?
a) Agree
b) Disagree
c) Strongly agree
d) Strongly disagree
e) Neither agreed nor disagreed
Q9. What are the benefits of diversity management?
a) Improvement in staff performance
b) Enhance productivity
c) Control and manage the overall process of organization
d) Increased creativity and Higher innovation
e) Higher employee engagement
Q10) As per your view point, what possible relationship between diversity management
and employees is being seen within an organisation?
a) Direct relationship
b) Indirect relationship
c) No relationship
Q11) What are some of the diversity management initiatives they are aware about?
a) Supports wider variety of skills and abilities

b) Improved creativity and innovation level
c) Better understand target demographics
d) Higher employee engagement
Q12. What are the effective strategies to improve employees?
a) Diversity mentoring programmes.
b) Reporting system implemented for tackling discrimination
c) Reviewing corporate communication to remove bias
d) Implementing Inclusive recruitment policies
Q13. What has been the impact of any of the diversity management initiatives on your
personal workplace behaviour?
14) As per your view point, what effective steps and strategy can be adopted by an
organisation to have better and more effective diversity management at its workplace?
a) Acknowledge Differences
b) Offer Implicit Bias Training
c) Encourage Personal Evaluation
d) Conduct diversity training and an inclusion council
e) Reward diverse referrals
Q15. Any suggestion for further improvement.

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