Diversity Policy Review and Improvement - Worlducation Case Study

This case study focuses on the review and improvement of diversity policy for Worlducation, an online library for study material with solved assignments, essays, dissertation etc. The study is for BSB50420 Diploma of Leadership and Management, BSBTWK501 Lead diversity and inclusion. It includes a checklist for assessment evidence, review of legislative, regulatory and code of practice requirements, workplace policies and procedures, and suggestions for improvement. The output is in JSON format.

BSBTWK501
Candidate must fill this section:
Candidate Name:
Candidate ID:
Assessment Completion Status: (Trainer U
Only)
Attempts Project Portfolio C NYC Date Assessor
Signatur
1
2
3
4
Lead diversity and inclusion
BSB50420
Diploma of Leadership and
Management

Information for Candidate:
· All work is to be entirely of the candidate.
General Information for this assessment:
· Read the instructions for each question very carefully.
· Be sure to PRINT your FULL name & LAST name in every place that is provided.
· Short questions must be answered in the spaces provided.
· For those activities requesting extra evidence such as: research reports, ESSAY reports, etc. The student must attach its own work formatte
double space, Arial 12 pts.
· All activities must be addressed correctly in order to obtain a competence for the unit of competency.
· If the candidate doesn’t understand the assessment, they can request help from the assessor to interpret the assessment.
Re-assessment of Result & Academic Appeal procedures:
If a student at CTI is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly stating the grounds of appeal to
Deputy Principal. This should be submitted after completion of the subject and within fourteen days of commencement of the new term.
Re-assessment Process:
· An appeal in writing is made to the Deputy Principal providing reasons for re-assessment /appeal.
· Deputy Principal will delegate another faculty member of CTI to review the assessment.
· The student will be advised of the review result done by another assessor.
· If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the lecturer/trainer in charge, the Deputy
Principal and the Director of Student Services OR if need be an external assessor.
· The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the panel will be deemed to be final.
· If the student is still not satisfied with the result, the he / she has the right to seek independent advice or follow external mediation option with CTI’s nominat
mediation agency.
· Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject.
The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on principles of assessment. These principles req
assessment to be reliable, fair, practical and valid.
Academic Appeals
· If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through CTI’s complaint / grievance protocol.
· The notice of appeal should be in writing addressed to the Deputy Principal and submitted within seven days of notification of the outcome of the re-evalua
process.
· If the appeal is not lodged in the specified time, the result will stand and you must re-enrol in the unit.
· In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in support of a deferred appeal. The notic
appeal must be made within three working days of the concluding date shown on the medical certificate.
· The decision of Deputy Principal will be discussed with the PEO and will be final.
· Student would then have the right to pursue the claim through an independent external body as detailed in the students’ complaint / grievance policy.
Student Acknowledgement
☐ I understand all the above rules, guidelines and feedback for this assessment.
The assessment process including the provisions for re-submitting and academic appeals we
explained to me and I understand these processes
I understand the consequences of plagiarism and confirm that this is my own work and I have
acknowledged or referenced all sources of information I have used for the purpose of this
assessment
Student Name: Date

Assessment Evidence Checklist
Instructions to assessors: This checklist is to be used to record your evaluation of the candidate’s evidence provided in Task 1. When completing
this checklist, you must ensure that:
· Each checklist item is assessed against the criteria listed.
· An assessment result of ‘Yes’ or ‘No’ is recorded on the right of the checklist.
· Feedback is provided to the student.
The candidate is advised of the assessment result.
Checklist item: Candidates must complete the following items: Submitted:
Original Diversity Policy; Meeting with superior (if relevant) & Revised Diversity Policy – Task
1 (Section 1)
Sources of written information (proof); Survey developed; Factsheet; Draft email to staff &
Proof of how you addressed the complaint – Task 2 (Section 2)
Draft email to client - Task 3 (Section 3)
Was reasonable adjustment included in any part of this
assessment?
No Yes
Reasonable adjustment that was incorporated into this
assessment (if any)
Complete Assessment result (1st Attempt)
Date:
Competent Not Yet Competent
Complete Assessment result (2nd Attempt – if required)
Date:
Competent Not Yet Competent
Assessment notes:
Assessor name Date

Section 1: Review diversity requirements and
Diversity Policy
Complete the table to describe the legislative, regulatory and code of practice requirements associated with
diversity as it applies to your organisation.
Note: Your answer for each row in the table should include at least one legislation, one regulation or one
code of practice. Across all the rows, you must have included legislation, regulations AND codes of practice.
Legislation, Regulations
or Codes of Practice for:
Summary:
(summarise at least one legislation, one regulation or one code of
practice)
Age discrimination Age discrimination should not be there while hiring of
employee. Age discrimination means the employer treats
individuals less favourably then others, this discrimination is
not material rather is based on age of the individual.
Worlduction keep in mind Age Discrimination act 2004, where
it is unlawful to discriminate employees on the ground of their
age.
Disability discrimination Disability discrimination sometimes happen In organization
because the way they treat employee with less favourable
just because of their disability, this type of behaviour impacts
company's image in the eyes of public. Worlducation adopt
disability discrimination legislation Act 2009 to be safe from
any lawsuit due to disability discrimination, they keep in mind
that it is unlawful to discriminate employee on the basis of
disability.
Racial discrimination For any organization it is unlawful to perform acts which
support distinction, exclusion or restriction basis on
employee's race, colour or physical appearance this impact
fundamental right of the employee. Worlduction strictly follow
racial discrimination Act 1975 which do not support racial
discrimination in diverse workplace.
Sex discrimination For business organization it is unlawful to discriminate their
employees on the basis of gender, material status, potential
pregnancy etc. this creates unhealthy environment in
organization, it results in employee started leaving and impact
on overall turnover. Worlducation follows sex discrimination
Act 1984 which prevent them and their employee to judge a
person on the basis of their race, colour or any other personal

appearance.
Human rights Human rights are inherent value of individual across the
globe. These rights are based on dignity, equality and respect
which teaches individual to treat each other equally.
Organization have to keep in mind that every employee carry
their human rights with them, they should not interpret any of
these right. Worlducation fully understand the human rights
value, they understand the value, respect and manners to
treat their staff. They follow human rights commission Act
1948.
Equal opportunity Organization have to adopt equal opportunity legislation
protect employees from any kind of job loss due to
discrimination of their contribute in public interest.
Organization provide equal job opportunity to each and every
individual who are suitable for the job there should be no
discrimination especially because of religion and beliefs.
Worlducation follow human rights and Equal opportunity Act
1986 to avoid any kind of job discrimination within the diverse
workplace.

Complete the table to describe workplace policies and procedures associated with diversity.
Summarise your organisation’s
existing Diversity Policy
Discuss the key features of the
policy.
Attach proof of the policy and
procedure to this section of the
portfolio.
A diverse working environment benefits employees in
various ways such as they feel valued and free,
worlduction have ability to build culture that welcome
people from diverse background and culture.
Worlducation understand that their talented diverse
workforce is competitive advantage. Their success is
reflection of skills and ability of their employees, they
are committed to retaining and obtaining talent of their
diverse staff. Diversity management of worlducation
benefits employee, team and company all together and
most importantly customer. The company believe that
each individual bring their own talent and capabilities.
They value such respectful diversity at all level of the
organization, Worlduction's key feature of policy:
Worlduction treat their employee equally and
respectfully.
They create foster and supportive environment which
make individual to do their best and provide full
potential to company's growth.
Summarise any other policies and
procedures in your organisation
that address:
· complaints procedures
· protocols governing
communication with clients
and co-workers
· providing feedback on
existing policies and
procedures.
Attach proof of the policy and
procedure to this section of the
portfolio (if different to the
Diversity Policy).
Community programs:
Organization Worlduction is committed to deliver
cultural stereotypes both at internal and external level
of the organization. The company have clear reporting
programs which helps in solving any kind of
discrimination or employees harassment, employees
who have faced the issues can have written complaint
and provide it to the supervisor of the Worlduction.
A communicating protocol is organization's process of
sharing information through formal way, the protocol
identify audience, frequency and communication mode
with clients.
Complete the table to assess your organisation’s Diversity Policy.

How does the policy apply to your
work area?
Diversity creates healthy environment in the work area,
because generation of idea is done by each and every
employee, they contribute their best efforts to achieve
organizational overall goal. Policy of diversity manage
to stop any discrimination in working environment,
Worlduction provide diversity policies in various aspects
of the company such as:
Recruitment: Worlduction recruit employee from all
around the globe, they believe that employee from
different nation brings various cultural knowledge this
helps company to catch knowledge about customer
from different nations such as their taste and
preference, liking and disliking etc. they outreach their
recruitment program to understand various diverse
background.
Reward and promotion: Worlduction provide rewards to
their excellent employees, there is no discrimination in
rewarding employee as they are rewarded as per their
performance.
Development programs: Worlduction community is led
by diversity experts and champions, they have enough
knowledge to understand diverse behavior of the
employee, they create various development programs
to help employee build their career in the organization.
Does the policy consider
legislative, regulatory and code of
practice requirements?
Diversity policy of worlduction follow all legislative,
regulatory and code of practice. The company keep in
mind various guidelines provided by government as
well as united nation. All employee and the company
itself understand the legislation of subject, legislation of
worlduction require outline responsibility whereas
regulation set specific requirements for risk and hazard
management such as noise from machinery and
handling and code of practice of the company provide
practical and relevant information about what company
practice within their organization.

Does the policy follow current
best-practice recommendations
(i.e. is the policy current?).
Worlduction follow the current diverse policy for smooth
running of the process, they understand best practice
recommendation.
Is the policy achieving the desired
results (i.e. what is the efficacy of
the policy)?
Diversity policies of Worlduction is achieving best
results as employees are happy and satisfied with their
diverse policy of the company which provide non-
discriminatary environment. The company is concern
with healthy and better working with their employees.
Suggested improvement (at least
three)
Include:
· at least one improvement to
protocols governing
communication to:
o clients
o co-workers.
· at least one improvement to
improve awareness of
challenges experienced by
individuals from diverse
groups in the work team.
· at least one improvement to
align the policy with
legislative, regulatory, code of
practice or best practice
requirements.
Suggestion:
protocol improvement: worlducation need to better their
communication with clients as well as co-workers, this
can be done through applying various communicating
method such as emails, which helps them to
communicate with each other in effective way
Improve awareness: worlducation need to focus more
on solving employee's problem, the employee of the
company have faced many challenges regarding
diverse background such as individual have faced left
out. The company need to spread relevant awareness
to stop any kind of discrimination in the workplace, they
need new diversity training programs to overcome this
issue.
Improvement to align: the company worlducation need
to focus on new policy and regulation provided by the
government. The company follow each and every
legislation acts, but they need to improve them such as
better outline responsibility whereas for regulatory and
code of practice they need better and improved
machinery.

Complete the table to summarise the Diversity Policy improvement feedback and suggestions provided to a
superior.
Description of superior
Who will you meet with?
Describe their diverse
background.
Superior of worlduction are friendly, they treat everyone with
respect. Superior perform their duties efficiently and
effectively, they come from diverse background and follow
diverse culture. Their knowledge and understanding helps
company to manage diverse workforce.
Communication protocols
What communication protocols will
you follow to consider their diverse
background?
Worlduction aims to increase their streamline communication
within both internal as well as external, the company
continue to manage and bring new developed communication
style, platforms and channels to improve communication
between management and staff members. The company use
various channels of communication such as:
Staff bulletin: this contains important information provided
by management to staff, it is relevant in all aspects such as
training programs, employment opportunities and other
announcement.
Staff survey: surveys are done by the company to gather
feedback and relevant information from staff, once these
survey is being done their details is sent by email link.
Emails of staff: the company use emails system to deliver
any important message or announcement between HR
department and staff. Employees are required to open and
view such emails and carefully read all the details provided
in email.
Feedback on policies and procedures: Worlduction carefully
examine each and every feedback and understand where
change is required, feedback on diversity practice are the
important one for the company.
Meeting summary
What input did the superior
provide?
What did you negotiate?
What final improvements will be
included in the Diversity Policy?
If not already viewed in person by
your assessor, provide proof of
your meeting to this section of
Supervisor of worlduction understand diversity in their
workplace because they themselves are from divers
background and follow diverse culture. The final
improvement to diversity policy is they need to adopt new
way of understanding their employee, the company have to
take advise from their employees to understand different
customer bases

your portfolio (e.g., video
recording).
Revise Diversity Policy
Attach your revised Diversity
Policy to this section of the
portfolio.
Highlight the changes (e.g. using a
different font colour or a
highlighting tool).
Attach: Original Diversity Policy ☐
Meeting with superior (if relevant) ☐
Revised Diversity Policy ☐
Section 2: Foster respect for diversity in your work
team
Complete the table to determine the benefit of diversity on your work area.

Research benefits and competitive
advantage of diverse workforces
What are the benefits of having a
diverse workforce (at least three)?
What competitive advantages will a
diverse workforce provide (at least
two)?
Attach proof of at least two sources of
written information for your research.
Benefits:
Increased creativity: workplace diversity enhance
creativity because employees from diverse culture
will bring different solution with their creative idea.
Increased productivity: diverse workplace not
only produce creativity but diversity enhanced
productivity also because employees with diverse
background learn from each other which increase
their way of thinking and make them more
productive.
Employees engagement: workforce diversity
increase better relationship between employees,
employees from diverse background share their
view and experience with each other.
Competitive advantages: diversity helps
organisation to understand diverse market with the
help of broader and diverse thinking of their
employees. Companies with wider range of diverse
employees have huge competitive advantage as
each and every employee brings different talents
with them.
Better decision-making: diverse workforce share
their different views and suggestion which helps
management to find solution, diverse workforce
actively take part in decision-making process, their
diverse thinking makes decision better and create
better competitive strategy.
Customer experience: it is noted that an
organisation with diverse workforce have the best
customer reviews based on their experience and
satisfaction, because employees with diverse
culture manage customer with their own style, for
example if a customer have same culture as
employee then they will have better understanding
between them. This helps organisation to have
competitive edge.

Create a staff engagement survey to
establish the benefit of a diverse
workforce
Use any appropriate tool (such as
survey monkey) to create the survey.
Ask questions (at least five) that
establish the benefit of working with
diverse people and identify who the
diversity champions are.
Attach proof of your survey to this
section of your portfolio.
Staff engagement survey: employee engagement
survey helps organization to measure satisfaction
of employee, whether they feel happy or valued
within diverse culture.
Questions:
Do manager provide constructive feedback?
Does diverse team contribute their best?
Is there any positive career growth opportunities
with organization having diverse workplace?
Is behaviour of employees is good within diverse
environment?
Is there effective communication between diverse
groups?

Complete the table to address diversity challenges and training needs.
Summarise the training needs in your
work area to promote respect for
personal interactions between people
with diverse backgrounds
What are the challenges faced by
those with diverse backgrounds?
Identify staff struggling to work with
diversity.
How does your revised Diversity
Policy apply to each situation?
The purpose behind training employees to
understand diversity and to make them comfortable
with each other, this helps increase individual's
cultural awareness, learning and knowledge and
effective communication. Diversity training is
provided by organization to prevent any civil
conflicts and to promoter better understanding and
teamwork. Training helps employees to interact
with each other and understand each other's
diverse cultural beliefs cultural and respect them.
Challenges of diverse backgrounds:
Communication issues: this is the most common
issue in diverse workplace, employees with
different culture may not understand language of
other person this creates delay in work and
sometime results in failure. Worlducation have
motive to increase streamline communication for
both internal and external environment.
Misunderstanding: misunderstanding is dangerous
for an organisation, every diverse workplace have
this problem . Employees from different culture do
not understand each other's liking and disliking,
their statement or working sometimes become
offensive for others, language barriers creates the
most misunderstanding between staff.
Worlducation aims is concern about their
employees, they have various policies which
ensure better understanding such as if employees
having any issue there are follow steps provided by
worlducation to follow (a) discussion with
supervisor; (b) written complaint (c) appeal decision
(d) further action.
Create a factsheet relevant to your
work area
Include:
· benefits a diverse workforce
· the competitive advantage a
diverse workforce
· link to your staff engagement
survey
· diversity challenges faced
· links to YouTube video clips that
roleplay respectful interaction
between diverse people.

Attach proof of your factsheet to this
section of your portfolio.
Draft an email to send your fact sheet
to relevant staff
Attach your draft email to this section
of your portfolio.
Mrs. Alicia Allan,
Please allow me to share respect to diversity in
your team, this email contains all the necessary
and relevant information of this section. I am
attaching this section of information with provided
email, please let me know your views on this and
please provide feedback as it is very important for
me.
Thank you, waiting for your reply
Regards
Address diversity complaint
How will you address the complaint
according to your organisation’s
policy and procedures?
Attach proof of how you addressed
the complaint (e.g. draft email) to this
section of your portfolio.
Complaints management:
Conflicts, problems and misunderstanding
sometimes rise in diverse workplace, Worlducation
aim is problem solving. Procedures to address
complaints:
Written complaint to supervisor: employee bring
written complaints to supervisor and supervisor
have responsibility to address their complaints
effectively. Two parties employee and supervisor
openly discuss complaints and all together find the
answer.
Discussion and decision: the employee and
supervisor do open discussion to find the solution
but if there is no productive outcome then
employee approach upper management and write
complaints to general manager.
Appeal of decision: if the employee is unable to
find solution even from the general manager then
they can appeal and write complaints to HR
department.

Attach: Sources of written information (proof) ☐
Survey developed ☐
Factsheet ☐
Draft email to staff ☐
Proof of how you addressed the complaint ☐
Section 3: Promote benefits of diversity to clients
Write an article to be published in a media publication (e.g. magazine, external website etc.) that promotes
your organisation’s workforce diversity.
Article title:

Introduction
Provide a description of:
· your organisation
· the diverse team you lead.
Worlducation is a social start-up company that deals
in manufacturing of tablet computers for primary
school going students. The company have highly
competitive team members who are capable enough
to create software, their content and various activities
in order to serve the purpose of providing efficient
education to students. The company was founded in
2016 and headquartered in Sydney. The
development team of the firm is situated in Bulgaria,
manufacturing team in Hong Kong and operations as
well as marketing team in Colombia, Iceland, Egypt,
Russia and Philippines.
Main points
Discuss the benefits of a diverse
workforce provided for your
organisation.
Promote the currency and efficacy
of your Diversity Policy.
Provide an example of how
communication protocols to clients
have been adapted to consider their
diversity.
In recent trends it has been identified that it will take a
long year to close down the issues that are related
to diversity such as diversity on the basis of age,
gender, disability, racism, sex discrimination, human
rights, etc. within the workplace premises. The latest
research also shows some shocking numbers that
even in current scenario as well, few employees are
facing these serious kind of problems within their
work space. Although there are various rules and
policies have been created by the government in
order to resolve these issues. The CEO of
Worlducation also identified to prepare and utilise
certain policies that highly addresses the legislative
topics and for this the company follows different
legislative acts such as Fair Work Act 2009, Age
Discrimination Act 2004, Equal opportunity Act 2010,
etc. It has been evaluated that the recognition of
Worlducation is extremely dependent upon their
talented employees and diversified workforce which
provides key competitive advantages to the firm. In
order to remove some serious kind of potential
diversities from the workplace, the CEO of the
Worlducation extremely fulfils each and every
legislation in order to tackle diversity practices. For
this, they also encompass diversity training to their
employees in order to raise awareness among
themselves regarding the issues that are surrounding
to the diversity and still persists in some
organisations. Apart from this, the importance of not
following such kind of culture and promotion of
optimistic behaviour also highly recommended to
them to become successful in current as well as in
future career opportunities.

Conclusion
Write one or two sentences to
summarise your article.
Thus, with the help of effective management skills
and abilities, Worlducation provides safe and
pleasant environment which is free from any kind of
diversity and biases for their employees which also
enables them to maintain sustainable work place
along with improves their productivity level.
Draft an email to refer a client to the
article
Assume that the client, Alicia Allan,
is a married woman who values the
acknowledgement of her marriage
in her salutation (i.e. ‘Mrs’ rather
than ‘Ms’).
Attach your draft email to this
section of the portfolio.
Mrs. Alicia Allan,
Please allow me to share that the article on the topic
“Importance of Diversity at workplace” is ready at our
end. The article completely covers all the necessary
points which has been given by you at the time of
meeting. I am attaching the article with this email.
Please let me know what you think about this article
as your feedback is extremely important for us. I hope
you are happy with the work.
Thanks and please let me know if you have any
questions.
Regards,
Attach: Draft email to client ☐