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Rights and Responsibilities of Clients Under Domiciliary Care

   

Added on  2019-11-12

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Running head: DOMICILIARY CARE1RIGHTS AND RESPONSIBILITIES OF CLIENTS UNDER DOMICILIARY CARENameInstitution
Rights and Responsibilities of Clients Under Domiciliary Care_1

DOMICILIARY CARE2IntroductionThe rights and responsibilities of clients under domiciliary care are guided by the Charter of Care Recipients’ Rights and Responsibilities for Home Care [ CITATION Aus17 \l 1033 ]. Also referred to as ‘The Charter’ it recognises all partners involved in the client’s care and it spells out the measures that guide their participation and interactions in the care process. Rightsa)The right to receive dignified treatment The client ought to be treated with respect and dignity regardless of his/her age, lifestyle, culture, or language during all instances that they are receiving care and treatment. The provider/carer ought to uphold the client’s dignity and also treat them with respect in all encounters. b)The client has the right to be involved in decision makingThe client has the right to be involved in the process of deciding and choosing support that best meets his needs [ CITATION Cen17 \l 1033 ]. He/she should be consulted about his/her needs and preferences. This means that the client can also accept or refuse assistance. This means that the client plays an active role in deciding elements of his/her care and that any care or treatment given should not be just imposed on them. c)The right to get explanation about the services he/she receives.The provider should develop a written agreement between them and the client which spells out what the client agrees with the service provider. This agreement should include a written plan of the service that the client should receive/expect from the service provider.
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DOMICILIARY CARE3d)The right to informationThe client has the right to be served with information pertaining the care. He/she should be helped in understanding any information that he or she is given. The client is generally supposed to have access to information of the carer's service Act, including the services provided, user rights, policies and procedures, and the procedures for channelling grievances[CITATION You15 \l 1033 ]. Additionally, a client should also have access to information on any alternative services which could be of assistance to him or her. e)The right to privacy and confidentiality of the client’s personal information. The service provider has a legal obligation of ensuring the protection and proper usage and handling of the client’s personal information. The provider is expected to place a high value on the right of the client to have his or her personal privacy protected. The provider should have outlined policies and procedures which are in line with the National Privacy Principles which regulate the collection, storage, security, use and disclosure of personal information[ CITATION You15 \l 1033 ]. The client has to give permission to the provider to store his/her personal information for the purposes of guiding them in the provision of appropriate services to the client. The provider is expected to take all reasonable steps in ensuring that theclient’s information is accurate, up-to-date, and stored securely and confidentially[ CITATION Hom14 \l 1033 ]. The provider should always seek the client’s consent before they disseminate the client’s information to any other organisation that may be seeking to offer services to the client. f)The client has the right to receive care that takes into consideration their preferences in dimensions of lifestyle, cultural, linguistic, and religious background.
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