Operational Plan Duong THI Dong 20060080
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DUONG THI DONG-20060080Date: 3-June-2020Manager Operational Plans BSBMGT517(AIHS2B)-Semester 1Teacher: Tracey Smith
DUONG THI DONG-20060080Date: 3-June-2020Manager Operational Plans BSBMGT517(AIHS2B)-Semester 1Teacher: Tracey SmithASSESSMENT 1OPERATIONAL PLANDUONG THI DONG20060080
DUONG THI DONG-20060080Date: 3-June-2020INTRODUCTIONContext and goal:The Angliss lounge area is large and lacks air including some lounges and club chairs with low chairs. According to the Action Plan proposing the development and implementation of services at Hotel Angliss, the area will be transformed into a lobby bar filled with cocktail services. Angliss Lobby Bar will provide a comfortable place for people to come and relax, striving to be a bar of choice for both local and internal guests - specifically targeted between the ages of 30 and 65.The goal of the Angliss Lobby Bar:- Angliss Lobby Bar will aim to enjoy customers and is expressed through the selection of drinks, delicious food, and professionalism of the staff.- Customer satisfaction provides a quiet and relaxing environment where friends can meet and relax.- The goal is to increase the revenue, and the expectation of the Angliss hotel is to increase 10% of the revenue after opening the Angliss Lobby Bar in the next 6 months.Opening Hours ( Not change from the current hour)Monday – Saturday: 7 am – MidnightSunday: 7 am – 10 pmHappy Hour: Monday – Wednesday: 4 pm – 7 pm Thursday – Friday: 4 pm - 6 pmManager Operational Plans BSBMGT517(AIHS2B)-Semester 1Teacher: Tracey Smith
DUONG THI DONG-20060080Date: 3-June-2020STAKEHODLESThe table below outlines the stakeholders with an interest in the operational plan, what their needs are, and what Manager Operational Plans BSBMGT517(AIHS2B)-Semester 1Teacher: Tracey Smith
DUONG THI DONG-20060080Date: 3-June-2020Manager Operational Plans BSBMGT517(AIHS2B)-Semester 1Teacher: Tracey SmithStakeholderInterestsExpectationsPotentialCommunication InternalWhat is their interest in the hotel? What is the relationship?What do they expect from the relationship with the hotel?What contribution can they make to the project?What is the best mode of communication?Marketing DepartmentThey make the plan for promotional the Angliss Lobby BarThey are inform of plan that require promotional activity.They research the market and recommend The Angliss Lobby Bar tocustomers.Meeting EmailConference callsChefsOrganizing foodThey will be created a new menu to matchingwith cocktails, wine or beer.Safe and fair environment workplaceTraining kitchen staffCreate the new menuBring to satisfy for customersMeetingEmail Purchasing department Working with suppliersMake sure the price, quantity and quality to runthe bar.Negotiate with suppliers to bring the best price for products.Make sure to buy enough materials to run the bar.MeetingEmailPhone callsBartenderTo ensure the work isdone according to theprepared plan and policiesImprove their skill and knowledge aboutbeverage and wine Creating new drinking by following New staffs will berecruited.Staffs take part inworkplace training, RSA training and will be informed of the new menu, roles, and responsibilities at the new Create a good impression and communicate with customersProvide the best beveragesMaking cocktails upon customer's request .MeetingReportsInterviews Noticeboards
DUONG THI DONG-20060080Date: 3-June-2020PHYSICAL RESOURCESNew physical resources will be required for the café’s additional services. The new bar area will include the already existing coffee machine and fixtures, e.g. dishwasher, but other equipment specific for a bar will be required. All items will require quotes from the supplier before purchase and must adhere to the budgetary guidelinesbefore any purchases are finalized.Item Specification Supplier Number RequiredUnit CostTotal Cost Glasses Wine https://www.barware.com.au/20$4.18$83.60Champagne glass 15$5.25$78.75Hi ball WaterWhiskeyShot25401515$2.46$2.04$3.90$3.80$61.50$81.60$58.50$38.00Cocktail glass:MartiniHurricaneMargarita121212$9.10$12.14$6.96$109.29$107.76$83.52Beer glass:Manager Operational Plans BSBMGT517(AIHS2B)-Semester 1Teacher: Tracey Smith
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