ITECH2002 Assignment 2 - Dynamic Modelling, Screen Design and Test Plans Name of the University Author's Name

The admin should provide a response to generate the email after checking the details of the customer query In invalid query is found an error message is attached with email and sent to the customer Customer The user can enter valid details and resent the email after checking the service Admin New data is added and sent to the customer Excepted Condition Poor internet connectivity Unavailability of customer details Incomplete payment due to gateway error Fully Developed Use case: Service Management Use Case Diagram: Customer Relationship Management System Scenario: Service Management Activity Trigger