This assignment delves into the crucial aspects of reliability and maintenance for EventLightTM, a hypothetical web-based event management system. It emphasizes that EventLightTM's success hinges on its ability to deliver a reliable user experience, minimizing customer frustration and fostering trust. The assignment highlights the importance of preventive measures for maintaining essential features like location navigation and the need for readily available support to address any issues promptly. By ensuring robust functionality and efficient maintenance, EventLightTM can cultivate satisfied customers, enhance popularity, and drive overall productivity.