Impact of E-Technologies on Modern Day Business Operations

This report discusses the impact of e-technologies on modern day business operations, including supply chain, human resource management, and customer service. It also covers strategies to overcome threats and risks.

Running head: E-BUSINESS FUNDAMENTALS AND SYSTEMS
E-Business Fundamentals and Systems
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1E-BUSINESS FUNDAMENTALS AND SYSTEMS
Executive summary
The aim of this report is to discuss about the impact of the e-technologies on the modern day
business operations. In relation to this, this report has identified different departments in the
modern day business organizations and discussed the impact of the e-technologies on all these
departments. In addition, this report also discussed about the threats that can get emerged from
using of e-technologies along with the measures taken by the suppliers of e-technologies.

2E-BUSINESS FUNDAMENTALS AND SYSTEMS
Table of Contents
Introduction......................................................................................................................................3
Impact of e-technologies on modern day business..........................................................................3
Supply chain................................................................................................................................4
Human resource management......................................................................................................5
Customer service.........................................................................................................................6
Overcoming the threats and risks....................................................................................................7
Offering firewalls.........................................................................................................................7
Business data management..........................................................................................................8
Conclusion.......................................................................................................................................9
Reference.......................................................................................................................................10

3E-BUSINESS FUNDAMENTALS AND SYSTEMS
Introduction
In the current business scenario, there are various developments being witnessed.
Evolution of the e-technologies is one of the leading changes being witnessed by the modern day
business organizations. This is due to the reason that initiation of the e-technologies changed the
entire existing scenario of the business environment. There are various long term impacts on the
modern day business being identified due to the initiation of the e-technologies1. However, along
with the advantages that are being gained from the origination of the e-technologies, there are
some challenges also being emerged. One of the major issues emerged is the privacy issues of
the users of the technology2. In accordance to this issue, suppliers of the e-technologies for the
businesses are initiating different strategies to overcome them.
This report will discuss about the impact of e-technologies on the contemporary business
organizations. In addition, the process of how e-technologies changed approach of the current
business environment will also be evaluated in this paper. This paper will also discuss about the
strategies and initiatives being taken by the suppliers of the e-technologies in overcoming the
originated issues.
Impact of e-technologies on modern day business
There are various diversified impacts being identified with the initiation of the e-
technologies on the modern day business operations. The following sections will discuss about
the impact of the e-technologies in terms of different sectors.
1 Lucia-Palacios, Laura, et al. "E-business implementation and performance: analysis of mediating factors." Internet
Research 24.2 (2014): 223-245.
2 Mohelská, Hana, and Marcela Sokolová. "Effectiveness of using e-learning for business disciplines: the case of
introductory management course." E+ M Ekonomie a Management 1 (2014): 82.

4E-BUSINESS FUNDAMENTALS AND SYSTEMS
Supply chain
Business organizations rely on the supply chain in order to have their raw materials in
place and to have the seamless flow of the raw materials. On the other hand, logistic and supply
chain management also helps the business organizations to deliver and distribute their products
to the right customers, in right time and in right place. With the initiation of the e-technologies,
supply chain management of the contemporary business organizations is becoming more
effective. This is due to the reason that, in the earlier time, all the activities in the logistic and
supply chain management are being done manually, which were having more probability of
error. While, on the other hand, initiation of the e-technologies helped to introduce the concept of
Enterprise Business Planning software (ERP)3. Initiation of the ERP system in the logistic and
supply chain management helped in having the all the activities being done through online
medium. The entire activities can be tracked in real time.
With the help of the initiation of ERP in the supply chain process, the flow between the
inbound and outbound logistics of the supply chain will be interconnected and seamless. In
addition, with the initiation of the e-technologies in the logistics, cost of transaction and other
associated cost will also be less. This is due to the reason that in the case of the e-technologies,
involvement of the intermediaries will be lower and a huge cost can be saved. Thus, the entire
process of supply chain management will be more effective and efficient with the initiation of
the e-technologies4. Business organizations will be able to keep the track their backward
processes effectively with the help of the e-technologies.
3 Nofal, Muhmmad I., and Zawiyah M. Yusof. "Integration of business intelligence and enterprise resource planning
within organizations." Procedia Technology 11 (2013): 658-665.
4 Tarhini, Ali, Hussain Ammar, and Takwa Tarhini. "Analysis of the critical success factors for enterprise resource
planning implementation from stakeholders’ perspective: A systematic review." International Business Research 8.4
(2015): 25.

5E-BUSINESS FUNDAMENTALS AND SYSTEMS
Human resource management
Human resource management is one of the major operational areas for the contemporary
business organizations. This is due to the reason with the help of the human resource
management; business organizations can gain competitive advantages. However, in the case of
the contemporary business organizations, it is difficult to manage their huge number of
employees in their global operation manually5. Initiation of the e-technologies helped the
contemporary business organizations to track all their employees in real time. In addition, it also
helps the employees to keep in touch with their superiors through different e-technologies. For
instance, in majority of the contemporary business organizations, all the internal stakeholders are
having a universal online portal to stay connected with each other. Through these portals
employees can share their issues and opinions to the upper level management and the managers
can determine the need and requirement of their employees. Hence, with the initiation of the e-
technologies, the communication process between the lower level and upper level stakeholders
will be more effective.
In the case of the payroll and compensation management of the employees, e-
technologies also play an important role in enhancing the effectiveness of the entire process. This
is due to the reason that in the current business scenario, the payroll system of the employees is
being managed through different software such as QuickBooks and Microsoft Dynamics GP.
This software helps the business organizations to have the accurate and exact track of the
elements in the payroll management of the employees6. Another major change occurred with the
5 Alfes, Kerstin, et al. "The link between perceived human resource management practices, engagement and
employee behaviour: a moderated mediation model." The international journal of human resource management 24.2
(2013): 330-351.
6 Kadry, Seifedine, and Mohamad Smaili. "Wireless attendance management system based on iris
recognition." Scientific Research and essays 5.12 (2013): 1428-1435.

6E-BUSINESS FUNDAMENTALS AND SYSTEMS
initiation of the e-technologies in the human resource management is the performance appraisal
of the employees. Prior to the emergence of the e-technologies, performance appraisal of the
employees were less effective due to the reason that employees data cannot get saved for longer
period of time7. However, with the initiation of the e-technologies, online databases are being
maintained. These databases are having all the details and records of the employees from their
first day in the workplace. Thus, initiation of the e-technologies changed the existing process of
performance appraisal and it become more effective accurate in the present time. Therefore, it
can be concluded that in the current business scenario, initiation of the e-technologies helped the
business organizations to have a singular approach of the human resource management in place8.
Databases are being effectively maintained and can be retrieved at any point of time.
Customer service
Customer service is another sector, which is drastically changed with the initiation of the
e-technologies. This is due to the reason that, prior to the emergence of the e-technologies;
customer service is being done mainly through manual process. For instance, in order to have
some sorts of issues, customers had to visit the particular organization in physical or they can
call up with the problems. However, in majority of these cases, the approach was one way due to
the reason that it is not assured that customers will be get redressed in minimal time. On the
other hand, in the recent time, with the initiation of the e-technologies, online mediums are also
emerged in managing the customers9. Customer relationship management software is being used
in managing the customers as well as determining their need and requirement.
7 Espinilla, Macarena, et al. "A 360-degree performance appraisal model dealing with heterogeneous information
and dependent criteria." Information Sciences 222 (2013): 459-471.
8 Zhang, Xiaojun, and Viswanath Venkatesh. "Explaining employee job performance: The role of online and offline
workplace communication networks." Mis Quarterly 37.3 (2013): 695-722.
9 Wirtz, Jochen, et al. "Managing brands and customer engagement in online brand communities." Journal of
Service Management 24.3 (2013): 223-244.

7E-BUSINESS FUNDAMENTALS AND SYSTEMS
Initiation of the e-technologies in providing customer service sector helped both the
customers and the business organizations to stay connected at any point of time. Online portal is
being initiated by the business organizations where customers and the executives stay connected
and initiates two ways communication. Another step developed in the customer services with the
initiation of the e-technologies is the social media. With the help of the social media, customers
can stay connected with the service providers and can communicate their issues with having
instant impact10. Thus, in the case of the customer care service, initiation of the e-technologies
has changed the one way communication approach to the two ways communication system. It
helped in increasing the level of engagement of the customers in the organizational processes.
Overcoming the threats and risks
In the current time, initiation and gaining of popularity of e-technologies in the
businesses have also given birth to number of risks and challenges. Some of the major challenges
are privacy issues with the users and infusion of virus and malwares in the system. However, in
relation to these threats and risks, there are some strategies being initiated by the suppliers or
manufacturers of the e-technologies in order to overcome them.
Offering firewalls
In order to overcome the threat of data theft from the online mediums of the business
organizations, suppliers of the e-technologies initiate various protection systems such as firewall
system. Initiation of the firewall system helps the suppliers to have a full proof system against
data theft. In the current business scenario, new age e-technologies are quite immune against the
10 Trainor, Kevin J., et al. "Social media technology usage and customer relationship performance: A capabilities-
based examination of social CRM." Journal of Business Research 67.6 (2014): 1201-1208.

8E-BUSINESS FUNDAMENTALS AND SYSTEMS
data thefts with having highly effective firewalls in place11. In the current time, it is hugely
difficult to break the immune system of the e-technologies. On the other hand, firewall system
offered by the suppliers is also immune against the viruses and malware. These firewalls also act
as anti-viruses.
Business data management
Another major concern or threat in the e-technologies in the businesses is the breach of
privacy. In the recent time, there are various instances where the business organizations have
faced the issue of beach of privacy. This caused leakage of their confidential data and
information. In addition, the customer data system of the business organizations is also having
confidential information about their customers. Leakage of this data of the customers will have
huge impact on the brand impression of the organization and on the privacy of the customers. In
this case, suppliers of the e-technologies concentrate more on having effective and efficient
Business Data Management (BDM). This enables the business organizations that are using the e-
technologies to have better access to the management of the data12.
Thus, the more will be the access to the data for the business organizations, the less will
be the chance of breach of confidential data. Under the entire process of the Business Data
Management, data and information are being classified under different categories ranging from
high risk to low risk. Data classified under high risk is being secured with added level of
security. This helps in having more security with the data privacy of the contemporary business
organizations.
11 Varadhan, Kannan, Jean-Marc Frailong, and Anjan Venkatramani. "Scalable security services for multicast in a
router having integrated zone-based firewall." U.S. Patent No. 8,713,627. 29 Apr. 2014.
12 Hull, Richard, Jianwen Su, and Roman Vaculin. "Data management perspectives on business process
management: tutorial overview." Proceedings of the 2013 ACM SIGMOD International Conference on Management
of Data. ACM, 2013.

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Conclusion
Thus it can be concluded that initiation of the e-technologies is having multiple benefits
for the business organizations. This essay discussed about various benefits for the business
organizations. Some of the major benefits gained by the business organizations from the
initiation of the e-technologies are the effectiveness and efficiency in the human resource
management, business process management, customer services, logistics and supply chain
management. It is concluded also being concluded that the initiation of the e-technologies has
changed the entire existing scenario of the business processes. However, on the other hand, there
are some threats and risks also being identified in this essay, which are being faced by the
business organizations from using e-technologies. This essay discussed some of the major
critical issues of the e-technologies and the steps taken by the suppliers in overcoming them.
This essay concludes that the steps taken by the supplies of the e-technologies in the current time
to immune the system from any types of potential risks or threats are effective enough to prevent
the mishaps. However, with the rapid advancement of the technologies, more new types of
threats are emerging, which will pose new challenge for the e-technologies suppliers. Thus, it is
important for them to develop their immune system in relation to the emerging threats.

10E-BUSINESS FUNDAMENTALS AND SYSTEMS
Reference
Alfes, Kerstin, et al. "The link between perceived human resource management practices,
engagement and employee behaviour: a moderated mediation model." The international journal
of human resource management 24.2 (2013): 330-351.
Espinilla, Macarena, et al. "A 360-degree performance appraisal model dealing with
heterogeneous information and dependent criteria." Information Sciences 222 (2013): 459-471.
Hull, Richard, Jianwen Su, and Roman Vaculin. "Data management perspectives on business
process management: tutorial overview." Proceedings of the 2013 ACM SIGMOD International
Conference on Management of Data. ACM, 2013.
Kadry, Seifedine, and Mohamad Smaili. "Wireless attendance management system based on iris
recognition." Scientific Research and essays 5.12 (2013): 1428-1435.
Lucia-Palacios, Laura, et al. "E-business implementation and performance: analysis of mediating
factors." Internet Research 24.2 (2014): 223-245.
Mohelská, Hana, and Marcela Sokolová. "Effectiveness of using e-learning for business
disciplines: the case of introductory management course." E+ M Ekonomie a Management 1
(2014): 82.
Nofal, Muhmmad I., and Zawiyah M. Yusof. "Integration of business intelligence and enterprise
resource planning within organizations." Procedia Technology 11 (2013): 658-665.
Tarhini, Ali, Hussain Ammar, and Takwa Tarhini. "Analysis of the critical success factors for
enterprise resource planning implementation from stakeholders’ perspective: A systematic
review." International Business Research 8.4 (2015): 25.

11E-BUSINESS FUNDAMENTALS AND SYSTEMS
Trainor, Kevin J., et al. "Social media technology usage and customer relationship performance:
A capabilities-based examination of social CRM." Journal of Business Research 67.6 (2014):
1201-1208.
Varadhan, Kannan, Jean-Marc Frailong, and Anjan Venkatramani. "Scalable security services
for multicast in a router having integrated zone-based firewall." U.S. Patent No. 8,713,627. 29
Apr. 2014.
Wirtz, Jochen, et al. "Managing brands and customer engagement in online brand
communities." Journal of Service Management 24.3 (2013): 223-244.
Zhang, Xiaojun, and Viswanath Venkatesh. "Explaining employee job performance: The role of
online and offline workplace communication networks." Mis Quarterly 37.3 (2013): 695-722.