E1144 - Certificate III in Individual Support - Desklib
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Open Colleges
Certificate III in Individual Support (E1144)
Added on 2020-04-15
E1144 - Certificate III in Individual Support - Desklib
Open Colleges
Certificate III in Individual Support (E1144)
Added on 2020-04-15
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Student Name:Student ID:32469/02 Knowledge Test – Short Answer QuestionsE1144Certificate III in Individual Support (Ageing, Home and Community)Module 2: Individualised support, communication and working legally & ethicallyThis is assessment 2 of 4.1. Background/OverviewIn order to work in the aged care sector as a care support worker, you will need knowledge of your own legal and ethical responsibilities, and in order to do this you will have a grasp of thedifferent legal and ethical considerations and situations you may encounter, as well as the frameworks that encompass these considerations in the aged care sector.2. BriefThis assessment consists of seven (7) parts. This assessment will give you the opportunity to demonstrate your knowledge in the following areas:Ethical responsibilities Policies, protocols and industry jargonLegal considerationsLegal and ethical frameworksRights and responsibilitiesWorkplace and performance improvementsDeliverablesPlease submit this assessment in Word doc format.Note that word limits appearing in column headings apply to each individual cell in the respective columns.To do list:1.Write your name and student ID in the space provided at the top of this page. 2.Read the background/overview and brief sections of this document.3.Complete the 7 parts.4.Write your answers in the spaces provided. 5.Save the Word document using the naming convention: your student number_assessment number.doc. For example: “12345678_31135_01.doc.”6.Upload your document in Open Space using the relevant Assessment Upload link in this Module.32469/02 E1144 - CHC33015 Certificate III in Individual Support (Ageing, Home and Community)Page 1 of 25
3. ActivitiesPart 1.Ethical responsibilities A: Imagine you are working as an aged care support worker for an individual who receives support in their home. You spend a lot of time at the house and have developed great rapport with the whole family; they treat you like part of the family.On one occasion, the family try to give you a gift. Complete the table:What is the ethicaldilemma presented inthis scenario?(50-100 words)How should yourespond?(50-100 words)If you are unsure ofthe scope andnature of your ownethicalresponsibilitiesandwork role, whatshould you do?(50-100 words)If you want to access someinformation about how tohandle an ethical situation suchas this, what can you do?(50-100 words)The ethical dilemmapresented in thisscenario is about thecarer profession ethics.The personal value andrelationship conflictswith the client careaspect. The client andhis family wanted to giftthe carer because ofthe personal believeand relationship.However, taking giftand strengthening bindwith the client canaffect the client care.This is the ethicaldilemma of thissituation. I should respond professionally as I am a carer and I have been appointed for the care of the client. Therefore, I should not accept the gift as it would harm the quality care for the client.On the other hand, If I reject the gift, it may affect the client’s sentiment and he further might not support in the healthcare practice. hence, I will make them understand the ethical value of my profession. If the client and his family is unsure of the ethical values and responsibilities of my profession, I will accept the gift, as it can harm my relationship with client and he might not support in the future care interventions. Therefore, I will accept the gift to encourage the sentiments of my client. I will seek knowledge from my senior carers about dealing withsuch ethical dilemma. In carer profession, it is very important to stick to the values of the profession for client care. Hence, if any situation such as this occurs and I did not find a way out, then I will consult my senior carer staffs and physicians. B: There are many other potential ethical issues that may arise from working closely with a family, or an individual. Identify one (1) other potential ethical issue or dilemma that may arise. Complete the table:Potential ethical issueor dilemma that mayarise from workingclosely with people.(50-100 words)Identify an appropriateperson to discuss thisissue with.(10 words)What would be anunethical way torespond to this issueor dilemma? (50-100 words)If you become aware ofunethical conduct, who shouldyou report it to?(10 words)One of the ethical dilemma that may arise while working closely with a family is about application of This situation will be discussed with my supervisor, as he will be able to understand my dilemma. Unethical way to deal with this situation will be overlooking the professional ethics ofI will be informing such situationto the supervisor and the manager of the care team, as they will be able to control such situation. 32469/02 E1144 - CHC33015 Certificate III in Individual Support (Ageing, Home and Community)Page 2 of 25
interventions that might affect the client emotionally. The age of the clients makes them completely dependent on aged carers. Therefore, the clients start expecting kindness, consideration from the carer. However, due to professional relations, the carer is not being able to consider the situations such as skipping physiotherapy or not taking medicines as these can affect the health and wellbeing of the client. Therefore, this situation is an ethical dilemma for the carer to overlook the client’s expectations. aged carer and responding to the situation focusing onthe humanitarian side of it. This situation can harm the health of the client and therefore this is an unethical way to deal with such serious dilemma. 32469/02 E1144 - CHC33015 Certificate III in Individual Support (Ageing, Home and Community)Page 3 of 25
C: Imagine that the family ask you to do some extra weekend cleaning or other support work for cash:owhat is the potential conflict of interest?owhat action should you take? (50-100 words)oList and describe what your professional boundaries are within this situation?1. What is the potential conflict of interest?Potential conflict in this situation will be between personal view and relationship with family, and the professional value and ethics. As a carer professional, the duty of a carer is to provide care to the client and do the entire task that benefits the health of the client. However, extra household work for cash is not the duty of a carer staff. This the conflict of this this condition. 2. What action should you take? (50-100 words)I will first make the family understand the ethical boundary of my profession and let them know about the works Ican do while serving for the client. However, if they do not understand my situation, I will deny their offer and do not help in any other work rather than care for the client. If the situation becomes worst, I will fill the workplace discrimination and harassment form and will inform my human resource department, as they are the one who can understand this ethical concern. Further, the supervisor and carer team manager will be informed about the situation as well. 3. List and describe what your professional boundaries are within this situation? My professional boundaries as a care provider in this situation are –1. Do not perform any other work at the client’s place, other than providing care to the client2. Do not create rapport with the family of the client as it can lead to unethical dilemmas.3. Apply interventions without thinking about the pain that it may lead. This practice will benefit the client in long run.32469/02 E1144 - CHC33015 Certificate III in Individual Support (Ageing, Home and Community)Page 4 of 25
Part 2. As a care support worker in aged care and home and community, your clients may be elderly or you may be calledupon to provide care support for younger people with a disability. You will also be working with people from diverse cultures and ethnicities, and you will undoubtedly come across some beliefs or behaviours that are different to yours. Read the scenario and then answer the question:A: There are two competing value systems in this scenario: the family value academia very highly and place this atthe top of Ji-yoon’s agenda; as her support worker, you value her individual plan and the associated activities, such as her engagement in physiotherapy and speech therapy. Identify and briefly describe one (1) technique you could use to solve this problem by reflecting on your own vaules. (50-100 words)As per my values, prior to education about material world, being a god human should be our target. As Ji-yoon is suffering from multiple sclerosis, physiotherapy and speech therapy are very important to make her competent with the world. However, her parents value academia more than physical exercises. Therefore, in this situation, I will try to make them understand the importance of physiotherapy for their daughter. My prime focus will be divide her time for study and exercise equally. B: How can you ensure your own personal values and attitudes do not impact on your work, and you engage in non-judgemental practice when supporting people with different ideas and cultures to your own? (50-100 words)Being a carer, it is expected that I will be handing clients with different ideology, race, ethnicity, belief and religionefficiently. However, sometimes the professional forget the ethical consideration of their profession and indulgein judgements about the beliefs and practices of the client. I will ensure this does not happen to my client and me.I will acquire prior knowledge about their beliefs and practices and then will use interventions that does not harmtheir sentiments. I will try to stay away from their personal discussions as those may harm my sentiments and mebecause our ideologies are not same. I will keep myself unaware of their cultural beliefs and conflicts to stay calmand composed while treating my client. 32469/02 E1144 - CHC33015 Certificate III in Individual Support (Ageing, Home and Community)Page 5 of 25Ji-yoon is a university student who has multiple sclerosis. Her parents believe students should study very hard, for many hours a day. As Ji-yoon’s support worker, you see a potential difficulty with this as after so much study, Ji-yoon has no time for the activities in her support plan. You wish to suggest that on top of her study hours, she does only one more hour of homework per day.
C: Imagine that Ji-yoon adds you as a friend on a social networking site. Would it be a breach of professional boundaries if you accepted her request? Briefly explain your answer. (50-100 words)Accepting the request of client on the social networking site may create an ethical dilemma. Accepting the request of the client can make him aware of my entire social life, which can lead to situations where I will not be able to force the client for interventions. On the other hand, if I do not accept the request, the client will not support me for future interventions. Hence, I will make her aware of my professional boundaries and politely reject her friend request. 32469/02 E1144 - CHC33015 Certificate III in Individual Support (Ageing, Home and Community)Page 6 of 25
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