Easy Desk Tasks

This document provides support for desk tasks and addresses common problems related to CD installation and Windows upgradation. It offers step-by-step guidelines and troubleshooting tips to resolve these issues. The document also discusses the importance of proper disposal and recycling of electronic equipment. It highlights anti-discrimination laws and the role of Information and Communication Technology (ICT) in promoting equal opportunities and human rights.

Easy Desk Tasks
Added as a support staff

Call logs are attached above
First call added
Second call added

Call notes added

Yes. We need to contact the client again
Problem-1
Researched this issue with the help of https://support.hp.com/in-en/document/c03370738

Problem-2
Researched this issue with the help of https://www.howtogeek.com/225048/how-to-upgrade-
from-windows-7-or-8-to-windows-10-right-now/

Problem 1
From: [e-mail]
TO: [e-mail]
Subject: To find out the root cause of the CD installation problems.
1. Check whether your CDD have any crashes or scratches?
2. Will your computer show the CD drive?
3. Does your hard disk drive support a CD?
4. Will your CD gets stuck in between the process?
5. Do you have a new CD with you?
6. Check your system has all requirements for installing CD?
7. What is the size of your CD?
8. Why a required CD drive device driver is missing?
9. Does your system support the CD installation process?
10. Is your CD a branded one?

Problem-2
From:[e-mail]
To:[e-mail]
Subject: To find the root cause of the windows up gradation problems.
1. What is your processor speed?
2. Do you upgrade your old software with new one?
3. Are you have an appropriate hardware requirements for the up gradation?
4. Did you get an error message during the installation?
5. Does an Error or Warning message appear in the Event Viewer Logs?
6. Did You Recently modify the Registry?
7. Did you freshly apply an Update from Windows Update?
8. Did you install any incompatible device driver in recent times?
9. Is your processor working properly?
10. Did you recently install any new device in your computer?

Answer: First problem will be having more priority.
Because they need to finish the project next week using this software. So we can resolve the
problem as soon as possible.

First Client:
From: [e-mail]
To:[e-mail]
Subject: Software required for CD is uninstalled.
The device is inoperative due to windows can unload the drivers in this device. The driver in this
device is not abled. This characteristics had been given by another driver. In this hardware,
windows are unable to load the device driver. The driver is decepted and absent. Windows have
the ability to load the device driver. It doesn’t have the ability to choose the hardware device.
This problem must happen next to the below statements: Sometimes we update the windows os.
We must launch or discard the CD or DVD recording programs. We discard digital pictures in
Microsoft. There are different causes why CD or DVD drive is not inspected. The intention in
this article is to compromise some cases in this problem. It cannot compromise all cases in this
problem.

Client-2: OS up gradation problem
From: [e-mail]
To: [e-mail]
Subject: Advice and support regarding the windows up gradation.
You face the problem while update the windows 10 software. To resolve this we need to do the
follow things. Completely uninstall any third party antivirus or any security program in your
system before going to update. The next step is if you don’t need any USB devices then
disconnect it. Before installing or update enable the device encryption in your system. After that
you proceed the update or the installation process.

Refer problems where required
Answer
Both problems need to be escalated to Desktop Support technical groups. They need to go the
clients place and resolve the problem.
First problem can be referred to third party as the CDD having warranty
Microsoft and easy help desktop are used as the third party. It contains researching the company
involved and search what procedures we need to follow.
To check the warranty we need to check the purchasing date and the expiring date. Then make
sure if the product will be expired means the company will provide the replacement or not. Then
need to identify if the warranty has any limitations.

Handle the daily technical support activities, creation of email accounts.
The CDD can be disposed by government and they are replaced by onsite.
Second problem can be referred to the Microsoft as windows 10 support is given by Microsoft.
Microsoft and easy help desktop are used as the third party.
Communication: Email to customer support team of windows operating system 10

Call details are well recorded.
Activities done by the help desk team explained.
The incident details are fully explained.
The present status of the incident are recorded.
Technical support group chart is referred.
Priority of the incident is mapped.
Ticket escalated to the technical support team via email.
Incident ticket re-assigned to the technical support team

ANS :l Third party procedures are added in the log history
Carry out maintenance
While carrying out maintenance you must ensure that you adhere to the principles of WHS, security and
network guidelines and procedures as appropriate.
Ans: New CDD needs to be purchased. New OS DVD needs to be obtained from the local vendor

First Problem
Saved all the data.
De-assembled CDD
Installed new CDD
Second Problem:
OS upgrade needs to be done manually.
Ans : Old CDD needs to be disposed. Electronic Disposal guidelines needs to be followed.
To dispose of the CDD following steps are undertaken
1. Take the old CDD and make small pieces with the help of a hammer.
2. Melt the CDD.
3. Throw the CDD in the fire.
4. Throw it into the sea.
5. Make holes in the CDD and use it as a decoration property.
6. Dip the CDD into a nitrogen liquid.
7. Recycle the CDD.
Ans:
Put each in a separate document and attach to the EasyDesk job
Send as attachment via email – screenshot

Equipment Maintenance Report
Equipment Type Description Location Documentation
Available (Y/N)
Name Plate
Verified
(Y/N)
CDD Compact Disc Drive Office-1 Yes Yes
Item #
Person
Responsible Maintenance Task Description Required Equipment
Est Time (hrs)
Frequency (Days)
Equipment Condition
Annual Hours
Peter Old CDD removed. New CDD
installed
New CDD 1 90 Good 5000
Equipment Maintenance Report
Equipment Type Description Location Documentation
Available (Y/N)
Name Plate
Verified
(Y/N)
Software Windows 10 Operatign System Office-1 Yes Not Applicable

Item #
Person
Responsible Maintenance Task Description Required Equipment
Est Time (hrs)
Frequency (Days)
Equipment
Condition
Annual Hours
Peter OS upgrade done Operating System DVD 2 NA Goo
d
NA
Confirm problem resolution
The first problem the CD installation is not working. Then we report it to the helpdesk. They are
providing some guidelines. We follow the guidelines in step by step. After that, the CD is
successfully installed.
In the windows up gradation, there will be an error. After reporting to help desk people they will
provide a solution for that. Now the windows 10 up gradation is successfully done. And it
working properly.

Ans : Forwarded the client feedback to her supervisor.

To dispose of the hardware following steps are undertaken
1. Take the old hard disk and make small pieces with the help of a hammer.
2. Melt the hard disks.
3. Throw the hard disks in the fire.
4. Throw it into the sea.
5. Make holes in the hard disk.
6. Dip the hard disks into a nitrogen liquid.
7. Give it to the recycling companies for the recycling process.
Providing old technologies:
If you don't use the old electronic things means you give it to the other persons. This will be
useful for others. For example, you don't use your hard disk means you can provide it for the
students or the NGO. Before you throw the electronic things you need to remember the
following things.

1. If the electronic item is a working condition are not?
2. The item can hold any personal information about you?
Many administrations conduct a donation program for the students. If you are interested
you can give your old electronic things in the program.
Replace the things:
Many shops provide the replace opportunity for electronics things. If your electronic items
are not working or getting old means you can replace the old item with the new one. They
also provide some discounts for the exchange.
Some of the companies only have a recycling option. For example, mobile phones and
tablets are recycled and again used.
View public places:
Many organizations conduct a recycling program. They choose one day and conduct the
program. Most of the time the programs are conducted in public places like school,
government places and universities. They give awareness about the e-waste and the
recycling process.
Place electronically based decays for recycling
There are many ways for recycling decays. We want an efficient recycler to do this work.
This recycler is certified by BAN or Basel Action Network. It is a movement, it is not based
on profit which recycles decays in a secure method. All staff in this unit must be shown their
responsibilities towards recycling. In a certified recycler we don’t have pressure of
contaminating other countries and our individual information must be safe.
Give our old machinery
We can utilize the e-commerce websites such as eBay and rearrangement for a Garage sale.
This supports to take away from the old electronics. It gives us money. The hints are
Nintendo video games which had $40 for a part. The shops are available for giving our
traditional electronic machines.

Laws:
Age Discrimination Act 2004
Disability Discrimination Act 1992
Racial Discrimination Act 1975
Sex Discrimination Act 1984.
In several places there is discrimination and unequal employment opportunity happens. There are
many laws to produce a workplace against discrimination. As a worker, we have our own rights
and there is anti-discrimination law. We can increase productivity and efficiency by utilizing
powerful anti-discrimination and anti-harassment steps.
There are many funds and other schemes must be present for businesses. It is used for supporting
the disabled persons and the mature-aged persons, etc.
Discrimination provides the distances within persons or groups. It is associated with some
properties like the religious views, color, parental status, etc. In accordance with the Anti-
Discrimination Act in the year 1991 discrimination is avoided in Queensland. The workers must
ensure equal opportunities to work. It means that workers must be given equal opportunities
according to their advantages at every step of the work by interviewing process and from
recruitment. Other reasons for discrimination are gender problem, age limit, religious
discrimination, etc. So we want to create a family –friendly atmosphere in the workplace. It is
essential to improve internal policies to serve, educate and lead the workers. Another way is to
find the job seekers with the technical skills. Diversity in the workplace must values everyone’s
differences. Diversity is not only involving in race but also the gender, age, family background
and education. The potential employees must go through direct or indirect discrimination.
Indirect discrimination happens when a practice to treat each of the worker equally are not
reasonable.
It is because of the worker’s situation. There is an example in association with it is the night shift
for all the employees. The anti-discrimination law states that the products are very broadly and it

doesn’t consider the goods and services are generated for an organization are for payment or not.
For example, this must include the food and accommodation for persons who are living in
prison. Other areas where the equality law must consider are the state education, accommodation
and in the registered clubs. The education law states that there are no unfair treatments must
happens, between students. The Access and equity policy provide services for training and equal
opportunity to all clients.
The problem of Information and Communication Technology are described in this unit. It
displays the equal opportunity and anti-discrimination to ICT problems. The ICT is used to
increase the experience of learning and entering resources. Computer, cell phone, radio,
software, television etc. are ICT tools ICT is used to create, store, and handle information.
Research and communication are facilitated in ICT. It is very important in the field of education.
ICT displays a big opportunity for important changes in the world. The mobile access has
focused developments in the poor people’s life. ICT is one of the landscapes where its influence
is developed.
Discrimination is one of the social evils that provides many problems to others. Examples of
such type of discrimination is race, religion and in the status of the family. In 1991, the Anti-
Discrimination Act was coming into being. It solves problems of discrimination and other
activities and encourages human rights.
There are two rights: Freedom and privacy. These rights combine with ICT sector in 2012.
Maintaining the two is difficult and companies will face many hazards.
In Freedom and privacy, the recognition of one right may neglect the other.
IHRB improved a set of opportunities for European Commission. They provide the Principles on
Business and Human Rights in the ICT sector. These evidences consider to companies. By the
Guiding Principles, they respect human rights. IHRB delivered drafts of all three evidences for
public consultation in 2012.
These guidelines introduced a significant body of research in many parts of ICT sector. It is
useful to go through ICT events of 2012. The freedom and privacy from IHRB’s recognize

research. The use of ICT is connected to discrimination and power relations within the home.
10% people riding the information through the internet are females.
Women who have little knowledge to the print media are meant by female illiteracy rates.
Women cannot watch or listen to their programmers because of so many problems. They spend
most of their time with children. The APS is not satisfactory in government’s broader aims. In
Australian Human Rights Commission, it displays in the terms of the right work disabled people.
ICT and environmental sustainability
The ICT (Information Communication Industry) made a big issue in an environment. This one
important thing to discuss. The ICT industry delivers lots of hazardous wastes and increases
power consumption. The ICT environment footprints are described as three levels. The starting
level is causing because of the physical presence of the ICT industry because they need high
energy resources, and they disposed huge amount of hazards and they exposed a high amount of
greenhouse gases. The next level is occurred due to the tele-collaboration, virtual things,
teleworking, virtual shops, and tele-meetings.
The last level is the general effects of information and communication technology. These issues
contain the overall passenger transport, on the supply chain, facilities managed and overall
freight transport. The total environmental sustainability calculation is not easily possible.
Because it includes indirect and direct indicators. So it is slightly difficult. The passenger and
freight are affected by the telematics and e-business or e-commerce applications. Due to tele-
cooperation and tele-work, passenger travel could be decreased. ICT has the recycling options to
reuse the hazards for another purpose. ICT can perform the reforms the whole economy, can
modify the reputation among the various companies, development services and alter the transport
systems. On the client’s perspective, it influences the attitude through the hazards. Sustainability
can happen through how we are using new technologies.
ICT and social sustainability

Because of the distinctive characteristics, it increases the communication and then transforms the
information to more strength and creation of new social networks the ICT can be as social
sustainability and it involves the development of goals. Reasons are described as follow.
ICT is pervasive and cross cutting
ICT provides a full contribution to all activities such as government, personal and business. It
gives the many functionality and it provides the various requirements.
ICT reduces the transmission cost
The ICT products such as have a virtual or digital nature they have zero or marginal amount
only. For the communication and distribution services, the marginal cost will be zero.
ICT improves the efficiency
For the filter, store, sort and retrieve process it improves the efficiency of the process. ICT
provides a production chain and streamlines supply. So, it will improve the lot of transactions
and business process. ICT has the power to distinct the information from its physical place. This
information highly increased the physical borders and letting the remote groups integrate the
worldwide networks and knowledge, information and culture to make anyone accessible.
ICT allows innovation
In ICT it increases efficiency and reduces the amount for manufacturing products. Due to this in
improves the new production of products and services, although it makes the new innovative
things for the business models in the total industries. They start a company with the initial small
amount of investment and now it becomes a big one and makes many competitors day by day.