Performance Management in EasyJet: Leadership, Training and Talent Management

This report discusses the process of performance management in EasyJet, including leadership and management, training and development, and talent management. It also provides recommendations for the company to improve its performance management strategies.

Management

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
RECOMMENDATION ..................................................................................................................5
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Management within an organisation is a process of getting task done through others to
achieve goals of business. Performance management helps in developing a working environment
where human resources use their skills and abilities to perform better within an organisation.
This is a continuous process of interaction and feedback between supervisor and its subordinates
to meet objectives of an organisation. It includes areas such as leadership and management,
training and development, talent management that helps business in completing its targets in an
effective manner (Adivar and et.al, 2019). This tool provides assistance to administrators of
company in monitoring and evaluating performance of their employees. The organisation taken
in this report is Easy jet which is a multinational company of UK dealing airlines services at low-
cost. It operates in domestic as well as international countries through its associated airlines such
as EasyJet Switzerland, EasyJet Uk, EasyJet Europe. Within report, process of leadership and
management along with talent management will be discussed in context to EasyJet. Concept of
training and development will also be explained in reference to the company. Addition to it,
theories related to these process will also be discussed with their recommendations.
MAIN BODY
There are three process that helps in management of company to make its functioning more
effective. These process are described as under in context to chosen organisation:
Leadership and management: Within leadership, managers of an organisation motivate,
instruct and guide their workforces to attain a common objective of the business. Managerial
leaders think strategically and develop effective teams for creating a healthy working
environment. In EasyJet, transformational leadership style is followed in which supervisors of
company lead their subordinates by providing clearly defined and compelling directions that help
in attaining goals of company (Akhtar, M. and Sushil, S., 2018). Team members within the
group are directed by their managers to take decisions regarding technology and innovation for
airlines models. New thoughts and ideas relevant to innovation of models are brought forward by
team members and then administrators of company choose the best decision. It helps managers
of company in taking their decisions fast because of different ideas and opinions given by team
members.

Transactional theory of leadership and management is defined as a theory in which
supervisors of company mainly directs and motivates their subordinates by appealing for their
self-interest. The primary objective of this theory is to follow the instructions given by
administrators of company to their employees. Within EasyJet, the leaders have belief in
motivating their human resources through rewards and punishments. When employees of
company performs as per the demands of superiors then they get appraisal through rewards
which motivates them and other employees also to work more hard (Altin and et.al, 2018). And
if any manpower does not perform as per demand of managers then they are punished through
penalties. Therefore, this exchange of performance and reward between workforces and
superiors takes place to attain daily performance targets. Human resources of company focuses
on expanding the sales of airline services by working hard and get rewards in return from
administrators of organisation.
Training and development: This process helps in overall development of human resources
of the organisation so that they help in achieving objectives effectively and efficiently. Training
and development program is an essential tool in airlines sector to manage human resources
successfully in context to comforts and safety of passengers. This process helps workforces of
EasyJet in expanding the quality of productivity and services by developing innovational
strategies in them to work efficiently. Training and development facilitates manpower of
company in facing the issues and challenges affecting airlines services of company. It also helps
them in recommending the ways to overcome those challenges. This program help employees in
keeping them motivated and increases their level of contribution within company. This process
also provides assistance to human resources of company in identifying and improving the areas
where they are lacking.
The model of 70-20-10 is for learning and development within training profession for
describing best sources of learning through successful supervisors (Bourne and et.al, 2018) . It is
based on the principle that 70 percent of learning comes from experiment, reflection and
experience. 2 percent of learning derives from getting work done with others while 10 percent of
learning obtains from planned learning solutions and formal interventions. This model is a
common guideline for those companies that are seeking effectiveness of training and programs
of development with the help of other activities and inputs. Within Easyjet, managers use this
model to shift their concentration from learning to functioning of airlines services. It gives a

holistic approach to their employees for learning the concepts of services such as comfort and
safety of passengers. Human resources of company are getting learning skills of providing
comfortability and safety through formal training, socializing and experience. It helps them in
improving their performance as well as provides assistance in attaining goals of company in an
effective way.
Talent management: It is a process involving attraction and retention of high-quality
employees by developing skills as well as abilities and continuously motivates them for
improving their performance (Grossi and et.al, 2019) The main objective of talent management
is to develop a motivated team who is going to stay with company for long duration. Within
EasyJet, administrators of company motivate its workforce by providing rewards to them in the
form of bonus and performance appraisal. In this company, talent management plays an
important role in improving the performance of its human resources as well as allows company
to remain competitive by developing innovative airlines services.
Training programme model helps in providing opportunities to employees of company
for learning about the culture of company and skills that makes the work more effective. Within
EasyJet, managers of company specifically focus on providing training regarding first aid, safety
and equipments used in airlines services. Training regarding aviation security and dangerous
goods are also provided by administrators of company to their human resources (Guersola and
et.al, 2018) . This model helps in making various aspects in relation to improve quality of
employees that makes EasyJet enhance its services in right direction. Further Easy Jet is by using
this model makes skills and abilities of employees analysed in proper manner. This model lead
airlines enhance its workforce through developing employees within it.
RECOMMENDATION
Leadership and management: In the process of leadership, human resources of company
are directed, guided and motivated by their superiors within the organisation. Leaders of EasyJet
provides clear direction to their workforces so that they can work in an effective way.
Managerial leaders of organisation think strategically and manage effective teams for generating
a healthy working environment. There are various types of leadership style such as autocratic
leadership style, democratic leadership style, transactional leadership style, transformational
leadership style and many more. It is recommended that Easyjet must follow democratic

leadership style. In this type of leadership style all persons within the company takes equal
participation in decision making process. Through this leadership style, team members
contributes more participation in expressing their views. New thoughts and ideas are brought
forward by team members which makes it easy for manager of company to take better decision.
In this way, company can achieve its higher productivity and will meet its objectives in an
effective manner (Halligan, J., 2017) . This leadership style also helps in increasing the morale of
employees of company. Democratic leadership style offers many opportunities to every
employee of company in taking participation, exchanging their ideas and encourages decisions
taken by subordinates of company.
Training and development: This is one of the most important factor that is used within an
organization like Easy Jet. In order to improve training process the model of 70-20-10 has been
used by Easy Jet which makes training improved by introducing innovative idea and work over
those aspects that increases knowledge of employee as per the requirement of tasks assigned to
them. Easy Jet through the model make quality of existing employees improved by making them
provide various facilities through advancing knowledge in relation to new ways to perform house
keeping activities. Training and development easy jet is able to enhance management by making
employees understand about core reality of management work. Also in this model safety
perspective of employees is also kept in mind which makes employee attainability developed
towards organization. Through such perspective social culture is improved for which helps in
increasing feeling of togetherness between employees while working within an organization.
This leads upon employees capabilities increased in more impactful manner through improving
employees working surroundings with positivity.
Talent management: This is one of the mos important aspects that has been used in order
to improvise quality of employees in more effective manner. Through talent management new
and talented employees get opportunities to work with experienced employee making
organizations goals and objectives achieved in more effective manner (Kalgin and et.al, 2018).
An organization like easy jet use training programs which makes basic facilities of airlines
improved in more effective way. Also it helps easy jet airlines provide various facilities making
talent managed in more effective manner. Talent Management is essential in Easy Jet as it can
provide necessary assistance to the business firm in maintaining the performance of the
employees catering their services in the favour of the organisation.

Talent management is a concept which elevates the business performance of the given
firm by facilitating with highly competent employees who are compelled to deliver excellent
performances (Kreiling, L. and Bounfour, A., 2020) . Easy Jet is an aviation firm and in order to
excel within the given industry. It is highly significant for the company to provide the best
services possible to the customer. Hence, excessive focus upon the formulation and
implementation of talent management strategies can lead towards facilitation of high end
services to the target customers (Tanikawa and et.al, 2017). The diverse approaches of
performance management help to evaluate the employee performance on a continues basis which
in turn results in determination of the areas where actual improvement is needed.

CONCLUSION
From the above stated report it can be concluded that it is essential for a company to
focus on development of performance management in order to grow at the marketplace. It is
essential for the company to develop appropriate ways to manage and develop performance of
the employees for long term success of the business. This report concludes that talent
management is major requirement of every organisation in this competitive world in order to
gain competitive advantage. The above stated report concludes that leadership is a major
function of the company which helps in development of effective team working in the company.
This project report concludes that it is important for management and strategic management of
the company to focus on implementation of effective leadership styles. This report concludes the
various ways and techniques which are used by human resource management to develop
performance of employees. The management should also development of teams in order to
increase the organisational productivity.

REFERENCES
Books and Journals
Adivar and et.al, 2019. A quantitative performance management framework for assessing
omnichannel retail supply chains. Journal of Retailing and Consumer Services. 48.
pp.257-269.
Akhtar, M. and Sushil, S., 2018. Strategic performance management system in uncertain
business environment: An empirical study of the Indian oil industry. Business Process
Management Journal.
Altin and et.al, 2018. Performance measurement and management research in the hospitality and
tourism industry. International Journal of Contemporary Hospitality Management.
Bourne and et.al, 2018. Performance measurement and management: theory and practice.
International journal of operations & production management.
Grossi and et.al, 2019. Accounting, performance management systems and accountability
changes in knowledge-intensive public organizations: a literature review and research
agenda. Accounting, Auditing & Accountability Journal.
Guersola and et.al, 2018. Supply chain performance measurement: a systematic literature review.
International Journal of Logistics Systems and Management. 31(1). pp.109-131.
Halligan, J., 2017. Reform design and performance in Australia and New Zealand. In
Transcending new public management (pp. 55-76). Routledge.
Kalgin and et.al, 2018. Performance management and job-goal alignment: A conditional process
model of turnover intention in the public sector. International Journal of Public Sector
Management.
Kreiling, L. and Bounfour, A., 2020. A practice-based maturity model for holistic TTO
performance management: development and initial use. The Journal of Technology
Transfer. 45(6). pp.1718-1747.
Tanikawa and et.al, 2017. Top management team diversity and firm performance: exploring a
function of age. Team Performance Management: An International Journal.