UK CBC Investment and Student Satisfaction

This assignment delves into two key aspects of UK CBC: a proposed investment project and student satisfaction. It analyzes the viability of the investment using techniques like Net Present Value (NPV) and Internal Rate of Return (IRR), demonstrating its profitability potential. The assignment also explores student perceptions of UK CBC's services, highlighting correlations between academic performance (grades) and satisfaction levels.

INTRODUCTION
From new opening to expansion manager of the firm has to take several decisions that
directly aid in the profitability aspect of firm. Now, business units are placing high level of
emphasis on expanding the business operations and functions. Thus, business entity must
have information regarding the market trend, customer preferences etc. In this regard, by
using statistical tools manager of the firm can derive valuable framework for decision
making. The present report is based on UK CBC which offers educational facilities and
services to the students. Hence, it is famous college of London that makes contribution in the
bright future or career of individuals. In this, report will describe the manner in which data
can be collected to get information about the experience and satisfaction level of students.
Besides this, it will develop understanding about the statistical tools such as quartile,
percentile and correlation. Further, it also depicts the way in which project management tool
and investment appraisal technique facilitates effectual decision making.
TASK 1
1.1 Framing plan for the collection of primary and secondary data
On the basis of cited case situation, with the motive to get information about the
experience and satisfaction level of students UK CBC is willing to conduct research. The
rationale behind this, without having proper insight about the student’s views and suggestions
it is not possible for the college institution to take suitable action in the right direction. By
considering all such aspects owner of college institution has taken decision in relation to
conduct research. For the purpose of research, scholar requires enough and suitable data to
conduct investigation in the best possible way. Moreover, in the absence of having suitable
input researcher would not become able to derive suitable solution of issue. Thus, both
primary and secondary data sources will be undertaken by the researcher to gather suitable
information regarding the experience and satisfaction level of students.
 Primary data collection: Data that researcher specifically gathers, first time, for
fulfilling the objective is known as primary data. There are several methods that can
be undertaken to gather primary data such as observation, focus group and survey. By
using such methods primary information can be obtained by the researcher. Primary
information is highly significant which in turn enables researcher to address the issue

or problem in an effectual way. Hence, scholar will conduct survey to identify the
student’s expectation, satisfaction level and experience regarding the educational
services provided by UK CBC. The rationale behind the selection of such method that
it helps in getting suitable information regarding issue through the means of
questionnaire. For survey purpose, researcher will select 20 respondents such as
students of UK CBC by using purposive technique. Once sampling procedure has
been done thereafter scholar will prepare questionnaire by including questions
regarding course, teaching staff, educational environment and other services. Hence,
by sending such questionnaire on the personal mail-id of UK CBC student’s data will
be gathered by the researcher. In this way, by gathering and analyzing such primary
data scholar would become able to present suitable solution of issue which is going to
be investigated. Primary data collection plan is as follows:
 In order to gather data scholar will prepare questionnaire by including questions about
the services of educational institution.
 Hence, by preparing questionnaire and sending the same to the 20 students of UK
CBC data has been gathered by the researcher.
 By sending questionnaire on the mail id of students data will be collected. Hence, by
following such plan data is collected by the researcher.
 Secondary data collection: In the recent time, several people are involved in the fields
of research and conduct study in several areas. Hence, data of research which is
analyzed and published by some other authorities in known as secondary. Source of
secondary data includes books, journals and scholarly articles. In this, to gather data
about the trend of educational services and facilities researcher will evaluate
secondary sources. Hence, researcher will make evaluation of books, journals and
scholarly articles which are related to the educational institutions and services through
the means of internet. Moreover, internet has wide collection of secondary data which
in turn helps researcher in meeting the goals and objectives. Hence, by collecting both
primary and secondary information researcher would become able to evaluate trend in
the possible way.
1.2 Designing survey methodology and sample selection
 Survey methodology: In order to conduct survey in an effectual way research needs to
choose specific methodology. By making selection of specific tools and techniques

researcher can carry out investigation in the best possible way. Hence, to extract
information regarding the student’s views and preferences researcher has taken
decision in relation to conduct online survey. Such methodology is cost effectual way
which in turn helps in getting valuable information within the fewer time frames. In
accordance with such methodology researcher will approach to administration
department of UK CBC and thereby gets the mail-id of students. Thereafter,
researcher will send questionnaire to the individuals on their mail-id. In this way, by
sending questionnaire to the students of UK CBC researcher will gather information
about their satisfaction and experience levels.
 Sampling frame: Suitable sample can be selected by the researcher from large
population through the means of probabilistic and non-probabilistic sampling
technique. Sampling in which researcher gives equal chance to respondents is termed
as probabilistic. On the other side, non-probabilistic sampling technique refers to the
one in which researcher selects sample on the basis of experience and idea. In this,
simple random sampling technique has been used by the scholar to select the sample
of 20 students of UK CBC. The rationale behind using the simple random sampling
technique is that it reduces the level of biasness to a great extent. Such sampling
technique is the part of probabilistic which in turn helps in selecting suitable
candidates for the survey purpose. In this, quantitative research is conducted by the
researcher to analyze the experience and satisfaction level of UK CBC’s students.
1.3 Preparing a questionnaire
Questionnaire
Demographic information
Name…….
Age
 18-20 ()
 31-40 ()
 41-50 ()
Gender
 Male ()

 Female ()
Type of enrolled course
 HND TTM ()
 HND BHS ()
 HND social care ()
 Others ()
In which campus of UK CBC you are studying?
 Lords house ()
 Wentworth ()
 Windermere House ()
 Victory Park – Cricklewood (North West London) ()
About educational institution
1. How do you give rating to the services offered by education institution?
 Excellent ()
 Good ()
 Better ()
 Average ()
 Poor ()
2. Do you agree that environment of college institution is good?
 Strongly agree ()
 Agree ()
 Neither agree nor disagree ()
 Disagree ()
 Strongly disagree ()
3. Are classrooms of the college institution highly ventilated?
 Yes ()
 No ()

4. Do you agree that library of UK contains all the relevant books, journals and other articles
that aid in the knowledge level?
 Strongly agree ()
 Agree ()
 Neither agree nor disagree ()
 Disagree ()
 Strongly disagree ()
5. Are you satisfied with the course curriculum setting down by UK CBC?
 Highly satisfied ()
 Satisfied ()
 Neutral ()
 Dissatisfied ()
 Highly dissatisfied ()
About staff
6. Do you agree that teaching staff of the college is highly skilled and experienced?
 Agree ()
 Strongly agree ()
 Neither agree nor disagree ()
 Disagree ()
 Strongly disagree ()
7. Do you find that e-notes provided by the teachers are highly effective?
 Yes ()
 No ()
8. Kindly state the level of agreement that teachers take initiatives and make efforts to resolve
the queries of students?
 Agree ()
 Disagree ()
 Strongly agree ()
 Strongly disagree ()

 Neutral ()
About students
9. Have achievement grades high level of impact on your satisfaction level?
 Yes ()
 No ()
10. Do you believe that marks or grades have impact on your career?
 Yes ()
 No ()
11. Would you recommend UK CBC for the educational purpose?
 Demographic (age, occupation and ethnicity) ()
 Study ()
 Teaching and learning ()
 Resources ()
 Administration and management ()
 Others (Kindly specify if any)
12. Stating the level of your experience with UK CBC?
 Positive ()
 Negative ()
 Moderate ()
13. Do you want to give any recommendation for improvement……Kindly specify with the
reasons
TASK 2
2.1 Finding descriptive statistics of data set
Mean, mode and median are the main statistical measures or tools which in turn help
in evaluating the large data set more effectively and efficiently. Mean provides deeper insight
about the average value of data set. On the other side, median represents 50% value of the

whole data set and thereby helps in assessing the trend. Further, mode represents the value
which occurred more frequently in data over others.
Analyzing the views of respondents
Number of respondents Question 9 Question 12
1 1 3
2 2 1
3 1 2
4 2 1
5 1 3
6 1 1
7 1 1
8 1 1
9 1 3
10 2 3
11 2 1
12 1 1
13 2 3
14 1 1
15 1 1
16 1 1
17 1 3
18 1 2
19 1 1
20 2 2
Descriptive statistics
Particulars
Questio
n 9
Questio
n 12
Mean 1.3 1.75
Standard Error 0.10513 0.20359
Median 1 1
Mode 1 1
Standard
Deviation 0.47016 0.91047
Sample
Variance 0.22105 0.82895
Kurtosis -1.2418 -1.6321

Skewness 0.9453 0.55208
Range 1 2
Minimum 1 1
Maximum 2 3
Sum 26 35
Count 20 20
2.2 Presenting and summarizing primary information
Theme 1: Impact of achievement grades on the satisfaction level of students
From primary data evaluation, it has been assessed that large number of respondents
or students of UK CBC said that their satisfaction level is highly based on achievement
grades. Moreover, career opportunities are highly based on the marks attained in
examination. Performance of students in examination shows the extent to which they are
highly capable. Besides this, descriptive statistics present the value of median is 1. Hence,
50% value of data set also exhibits that student’s satisfaction and achievement grads are
highly related to each other. Mode is 1 which in turn entails that most of the students entails
that their satisfaction level is highly based on the marks attained during examination. Thus,
by considering all such aspects it can be stated that UK CBC needs to place emphasis on
revision test and framing of highly supportive notes. By doing this, college institution can
enhance the grades and thereby satisfaction level of students.
Theme 2: Experience of students with UK CBC’s
By doing assessment, it has been identified that average value of data set is 1.75. It
entails that most of the students who selected as sample has moderate level experience with
the college institution. Mean value presents that student’s have neither too positive nor too
negative attitude towards the educational facilities provided by UK CBC. Median and mode
value is 1 which states that experiences of students are positive with the services offered by
UK CBC. In the educational institution, experience of the individuals is getting highly
influenced from skills of teaching staff, facilities provided etc. Thus, positive attitude of
students clearly shows that UK CBC is offering better educational facilities or services to the
students.
2.3 Measures of dispersion

Standard deviation and variance both are the main measures which in turn help in
assessing the variability in the best possible way. By undertaking both such tools college
institution can determine the extent to which values will be dispersed from data set.
Calculation of variance and standard deviation
Particulars Question 9 Question 12
Standard deviation 0.47 0.91
Variance 0.22 0.83
The above mentioned table presents that standard deviation and variance of question
no 9 accounts for .47 & .22 respectively. Thus, there is the possibility that value of data set
will deviate from .47 in the near future. Beside this, in the case of experience level mean
value will deviate from mean in relation to .91 respectively. Hence, by considering all such
aspects it can be presented that standard deviation in relation to theme 12 is high rather than
9. Thus, to build and maintain positive experience level of students UK CBC is required to
strengthen the course curriculum and focus on organizing other activities. This in turn makes
contribution in their knowledge as well as competency level and thereby makes their
experience positive.
2.4 Assessment of correlation, quartile and percentile
Quartile and percentile: Both such statistical measures divide the whole data set into three
parts. Quartile shows data set in terms of each quarter such as 1, 2 & 3. Similarly, percentile
may be presented in terms of 25th, 50th and 75th percentile. Hence, by adopting such measure
Calculation of quartile
Particulars Question 9
Question 12
Quartile 1 1 1
Quartile 2 1 1
Quartile 3 1.75 2.75
Calculation of percentile
Particulars Question 9
Question 12

25th Percentile 1 1
50th Percentile 1 1
75th Percentile 1.75 2.75
Correlation is one the most effectual statistical tool which in turn helps in assessing the level
to which two variables are highly correlated with each other. Hence, by assessing the impact
of one variable on another UK CBC can take suitable action. There are mainly three kind of
correlation such as positive, negative and no. In the case of positive correlation both the
variables move in similar direction. On the other side, negative correlation shows that if one
variable increases then other will decline to the significant level. Further, no correlation
shows that both the variables do not have significant impact on each other.
TASK 3
3.1 Presenting graphs and charts to develop better understanding
3.2 Evaluating trend for assessing future trends
Trend line may be defined as a graphical presentation which in turn helps in
evaluating the movement of data set in an effectual way. Such technical analysis will help in
assessing whether specific data set will rise or decline in the near future. Hence, by making
assessment of all such aspects college institution can take suitable decision for the purpose of
improvement.
3.3 Disclosure of information
Enclosed in ppt.
3.4 Developing a formal business report
To
Higher Management, UK CBC

Date: 4th May 2017
 Introduction: This report will provide deeper insight to the higher management of UK
CBC about the satisfaction and experience level of students. Besides this, it will shed
light on the methodology that is used by the researcher to develop understanding
about student views regarding the educational aspects and other facilities offered by
UK CBC.
 Methodology: By considering the aims and objectives of research scholar has
undertaken both primary and secondary sources to collect data. To gather primary
data survey has been conducted on students through questionnaire. Besides this,
simple random sampling technique has been used to determine or select suitable
respondents from population. Besides this, online survey methodology has been used
by the researcher to collect information from students. Hence, by undertaking al such
tools and techniques data has been collected by the researcher.
 Findings and analysis: It has been found from the analysis that students are highly
satisfied from the educational services offered by UK CBC. Besides this, it has been
assessed that achievement grades closely influence the satisfaction level of students.
Moreover, companies consider grades and other competencies at the time of
placements. Thus, it is one of the main aspects due to which grades attained by
students have greater impact on their decision making. Besides this, from primary
data evaluation it has been identified that students have positive experience in relation
to the educational services offered by UK CBC college institution. It presents that
there is high level of possibility that students will recommend college institution to
others in the near future. By considering the overall evaluation, it can be said that
students are highly satisfied with the services of UK CBC.
 Conclusion and recommendations: It can be concluded that students have positive
attitude and experience towards the services provided by college institution. Thus, it is
recommended to the college institution to lays emphasis on the advancement of
course curriculum. Hence, by including specific chapters in the course college
institution can evolve satisfaction among the students and thereby would become able
to generate high margin.
TASK 4

4.1 Making use of information processing tools for decision making
 Management information system: MIS may be defined or served a computer
database of financial information which in turn provides high level of assistance to the
manager in making strategic decisions. Such tool is employed by the higher level
managers because MIS software organizes all the information in a highly structured
way. This tool is highly significant which in turn helps in producing report about the
operational aspects or performance of each department. Hence, by making evaluation
of such reports higher management team of UK CBC can get deeper insight about the
performance level of each department. In this way, by making evaluation of the
performance aspect team of college institution can set suitable framework for the
upcoming time period. In this way, by taking strategic within the suitable time frame
manager of college institution can attract students and thereby would become able to
earn high profit margin.
 Transaction processing system (TPS): Transaction processing system lays emphasis
on the collection, modification and retrieval of information. By making evaluation of
transaction managers work at lower can take suitable decision regarding the
institutional growth and success. For instance: UK CBC college institution wants to
make control on expenditure level. Thus, by evaluating and making monitoring of
business transactions college institution can take suitable decision for the purpose of
improvement.
 Decision support system: DSS system is used by the middle level managers for
decision making. Sometimes, it is not possible for the managers to select best option
out of several alternatives. In this, by undertaking DSS software administration
department of college institution can take suitable decision. Moreover, DSS system
compiles data in an effectual way and thereby presents fair solution of the issue. For
instance: Administration department of UK CBC college institution wants to assess
that whether the need to invest in constructing the more classrooms or not. In this, by
employing DSS software managers can take highly suitable decisions.
Hence, by taking into account all the above mentioned aspects it can be stated that
information processing system or software is highly effectual. This in turn helps in taking
suitable decision from large data set.

4.2 Preparing Gantt chart and determining critical path by using project management
Project management tool or software is highly significant which in turn clearly states
the relationship that takes place between the various types of activities. Gantt chart helps
business entity in tracking the performance level in an effectual way. Hence, owner of college
institution can get information about the progress of concerned project through the means of
Gantt chart. Besides this, network diagram shows the extent to which activities are associated
with each other. By using the network diagram or presentation higher authority can find out
the path which they need to follow for accomplishing the project within fewer time frames. If
business entity will skip any one of the activity then it may result into delay in the
accomplishment of project.
Gantt chart
Network diagram
Critical path

1 + 2 + 3 + 8
1 + 2 + 5 + 6 + 8
1 + 2 + 3 + 7
4.3 Evaluating the viability of project by using investment appraisal techniques
Given case scenario presents that business entity of UK CBC has investment proposal
in which money can be invested. There are several techniques that owner or analyst of UK
CBC can employ such as payback period, NPV, ARR and IRR. All these are the most
effectual methods which in turn help in making assessment of viability and attractiveness.
By making use of investment appraisal techniques firm can evaluate the profitability that is
associated with specific proposal.
Computation of Net present value (NPV)
Year
Cash
inflo
w (in
£)
PV
factor
@
10%
Discount
ed cash
inflow (i
n £)
1 8000 0.909 7272
2 10000 0.826 8260
3 5000 0.751 3755
4 5000 0.683 3415
Total
discount
ed cash
inflow 22702
Initial
investme
nt 15000
NPV
(TDCF
– II) 7702
Calculation of internal rate of return (IRR)
Year Cash inflow
-15000
1 8000
2 10000
3 5000

4 5000
IRR 35%
Outcome of NPV shows that UK CBC will generate positive returns such as £7702 by
investing money in the proposed investment proposal. Besides this, IRR of the proposal is
35% which is in line with the standard limit. By considering such trends it can be stated that
proposed investment will prove to be beneficial for firm. Moreover, generation of high return
is one of the main objectives of every organization including UK CBC. Thus, by investing
money in proposal college institution can attain high returns and thereby would become able
to get desired level of outcome or success.
CONCLUSION
By considering the findings of above report, it can be concluded that students feel
satisfied from the services provided by UK CBC. Besides this, it can be stated that to fulfill
the research aims and objectives data has collected via both primary and secondary sources. It
can be revealed from the report that both the variables such as grade and satisfaction level of
the students are highly correlated. Thus, by placing emphasis on advanced course framework
and other co-activities UK CBC can enhance student’s satisfaction and experience level.
Further, it can be summarized form the report that satisfaction level of the students towards
educational of UK CBC is increasing continuously. It can be seen in the report from the given
proposal business unit will generate positive returns. Thus, restaurant owner should focus on
selection of such investment proposal which in turn helps in enhancing profit margin to a
great extent.