This article explores the importance of effective business communication and its impact on organizational productivity. It discusses the role of informal networks, media facilitation, and spatial layout in organizations. The article emphasizes the significance of interdepartmental relationships, the use of appropriate media, and the creation of a sound organizational culture. It also highlights the importance of communication in meeting customer demands and enhancing employee performance. The findings suggest that knowledge-based organizations that encourage informal networks can increase productivity and foster collaboration among employees.