Effective Business Communication in the Workplace

This report explores the importance of effective business communication in the workplace. It discusses the components of good communication, ways to improve communication skills, and strategies to overcome barriers. The report also includes a reflective statement on personal learning and understanding.

EFFECTIVE BUSINESS
COMMUNICATION IN THE
WORKPLACE

Table of Contents
PART 1............................................................................................................................................3
Covered in PPT...........................................................................................................................3
PART 2- Reflective report...............................................................................................................3
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Learning about good business communication...........................................................................3
Ways to improve business communication skills.......................................................................3
Elements of business communication.........................................................................................4
Reflective statement....................................................................................................................4
CONCLUSION................................................................................................................................5
REFERENCES ...............................................................................................................................6
APPENDIX......................................................................................................................................7

PART 1
Covered in PPT
PART 2- Reflective report
INTRODUCTION
Effective communication is the procedure of exchanging, thoughts, information, ideas,
suggestions, and knowledge such that intention or purpose is fulfilled in effective manner. The
current assignment will explain personal learning and methods in the context of effective
business communication. This report will clarify the components of good business
communication and their importance. It will also justify application of Gibbs model of reflection
in regard to reflective statement base on overall learning, relate to effective business
communication in the workplace.
MAIN BODY
Learning about good business communication
I have learned many things about effective business communication from the previous
module and conducted research. I have understood the procedure relate to choose topic that has
been conducted at workplace, in order to flow information easily and successfully. Along with
this, I have also learned about the impact of effective business communication in work area. I
have gathered the information about challenges of interaction between two or more people and
also learned how to overcome these barriers by applying appropriate solutions. I have learned
about the current topic from entire work is that it provides benefits in terms of increasing
productivity level.
Ways to improve business communication skills
Active listening, non-verbal communication skill, cultural awareness, Collaboration,
Public speaking, and Written communication skill are all included in list of effective business
communications skills (Rusu and Chiriță, 2017). I might improve all these skills by using the
right methods and techniques. For example, I may enhance collaboration skill by conducting
collaborative practices with other people at workplace in form of working on same projects
outside my comfort zone. Furthermore, just like above one I might use other approaches in
context of specific competence which enable me to improve that. My improvements relate to

communication skills help me to go forward in form of sharing important information that help
to achieve set goals and business objectives.
Elements of business communication
Encoding, sender, ideas, receiver, communication channel, decoding and feedback are the
different forms of components of effective business communication (Kuscu and et.al., 2019).
Moreover, consistency, clarify and medium are also encompasses in above context.
Communication sources or channel in my view point is specially essential because it makes
person able to share information in systematic and effective manner which message receiver may
easily understand. Consistency is another component that is important in regard to effective
business communication process. It is significant in term of creating favourable work
environment characterized by productivity and trust.
Reflective statement
Description-
By using Gibbs reflective model, I want to describe my personal learning and
understanding relate to effective business communication learned from the above study. I have
gained a lot of important knowledge and information about the benefits of conducting good
communication in workplace. While making presentation based on chosen topic in have
developed my understanding about communication skills, channels and solutions used to
overcome issues.
Feelings-
I am feeling excited to make a PowerPoint presentation that includes key information
about the impact of, channels, barriers, and solutions to effective business communication. Along
with this feeling, I felt nervousness while creating PPT as it needs to be created in a systematic
manner including images.
Evaluation-
My overall experience is quite good as I have learned how available solutions in regard to
barriers to effective business communication, have overcome challenges that most people face
while communicating with others in the workplace. My experience get the worst due to high data
privacy which hamper my work.
Analysis-

It has been analysed from above module or work is that communication practices at
workplace might be enhanced & improved, when I have used all the effective and suitable
methods.
Conclusion-
From above discussion and analysis based on personal learning and understanding, it has
been concluded that by developing effective action plan I will overcome my negative experience
successfully, which is really very essential.
Action plan-
Data privacy is one of the challenges that I have faced while conducting overall research
and gathering data. When it arises again, I would take a better action in term of making list under
which all the data privacy link will be mentioned and send a mail to get their access as soon as
possible.
CONCLUSION
By summing up above analysis, it has been summarized that effective business
communication in workplace enhanced level of productivity and performance as well. It has been
suggested that management should consider more approaches for good business communication
in work area. Group meeting or discussion is one of the most effective and appropriate methods
that administration must use.

REFERENCES
Book and Journal
Kuscu, M and et.al., 2019. Transmitter and receiver architectures for molecular communications:
A survey on physical design with modulation, coding, and detection
techniques. Proceedings of the IEEE. 107(7). pp.1302-1341.
Rusu, O. and Chiriță, M., 2017. Verbal, non-verbal and paraverbal skills in the patient-
kinetotherapist relationship. Timisoara Physical Education and Rehabilitation Journal.
10(19). pp.39-45.

APPENDIX

Notes-
Process of communication-
The Procedure of effective communication consists 6 different stages that are following:-
 Sender- The overall process begin with this step, where sender encode idea or message
in a manner that could be understood by receiver (Shimizu, 2017).
 Encoding- it is a process of transforming data or information from one style to another
one which enable receiver to understand it.
 Message- According to communication process, after encoding message sender may send
it to receiver for which they chose appropriate source or channel.
 Channel- email, smart phones and video calls are included in list of effective
communication channels.
 Receiver- A person who receive message through specific communication tool send by
sender.
 Decoding- this procedure of communication occurs as recipient decodes message through
listening and reading content.

Notes-
Impact of effective business communication in workplace-
 Use of effective business communication put positive impact in the workplace. It helps to
build effective team as opposite to ineffective one, who contributes in process of
achieving set goals (Sheikh and Akoto, 2018).
 It effects in other form, for example effective communication at workplace drive
attention of applicants towards innovation, which in return increase profits margin of
ventures (Ehrenhard and et.al., 2017).
 Effective and good communication at work area enable companies to develop strong
management which in return improve accuracy and productivity.
 Effective communication assist in context of venture growth by making decision-making
process stronger. It enables administration to quickly solve employees issues and make
all of them comfortable.
 It impact in negative manner when business communication is not conducted effectively

in workplace as it decrease employee efficiency and productivity.
Notes-
Barriers or issues to effective business communication in workplace-
 Inadequate knowledge is included in list of obstacles relate to effective business
communication (Amusan and et.al., 20180. For example, when workers do not have
knowledge or info that they feel they need, it impacts the above discuss process in
negative manner.
 Ambiguity is another barrier to effective communication; it arises when message sender
& receiver assume different understanding and meaning of the same sentence or words
 At the workplace, each employee has a different perception relate to work, which creates
an issue in process of conducting effective communication.
 The most common obstacle to effective communication is distraction such as poor
lighting, background noise, unhygienic room, uncomfortable sitting etc.

Notes-
Solutions to effective business communication barriers-
 In the world of business, there are different types of methods and approaches accessible
that companies and its managements has used to overcome barriers to effective
communication.
 Up to data and effective training is the key element of success as it enable person to
collect knowledge about specific subject or thing.
 Active listening is another approach that individual may use to overcome barrier and
conduct effective communication practices at workplace (Jonsdottir and Fridriksdottir,
2020).
 Consistency of message make each persona able to communicate with other effectively
and clearly. It requires teamwork, disciplines and concentration.

 To overcome effective business communication barriers, a person may improve his or her
soft skills which enable them to communicate with other team members.
Notes-
Effective business communication skills-
 Cultural awareness is included in the list of effective communication skills. It defined as
competence which make individual able to communicate effectively by recognizing
different values, beliefs and customs that someone has.
 Facial expressions, eye contact, touch, voice, body posture or movement and gestures are
included in category of non-verbal communication skills that each person used to
communicate with other.
 Collaboration skill are named as soft skills that has developed between individual
workers and groups in order to make effective communication while working together
towards a common aim (Javed and Umar, 2019).
 Public speaking skills also help to conduct effective business communication act in
workplace.

 Written communication skills benefit in term of giving message receiver sufficient time
to understand, act and then react.
 Listening skills is considered as competence that allow person to obtain and interpret
message in communication procedure.

Notes-
Effective communication channels-
 Face to face interaction is the most common channel to effective business communication
(Fox and McEwan, 2017).
 Broadcast media include television, radio etc. that used to communicate.
 In recent time, smart phones are utilized to effective business communication.
 Electronic communication channels include internet, email and social media platforms.
 Written is the basic channel of effective business communication, it permits individual to
sent message to their intended receiver.
Notes -
 Companies in order to achieve effective business communication objective at workplace,
should develop plan to conduct group meeting twice in a week.

REFERENCES
Books and journals
 Javed, M.A. and Umar, H., 2019. Effectiveness of Explicit Pragmatics Instruction in
Developing Business Communication Skills: A Study of Teachers’ and Students’
Perceptions. Journal of Educational Research (1027-9776). 22(1).
 Jonsdottir, I.J. and Fridriksdottir, K., 2020. Active listening: Is it the forgotten dimension
in managerial communication?. International Journal of Listening. 34(3). pp.178-188.
 Sheikh, A.Z. and Akoto, T., 2018. Impacts of workplace bullying on workers' free will to
communicate. International Journal of Employment Studies.
 Shimizu, K., 2017. Senders’ Bias: How Can Top Managers’ Communication Improve or
Not Improve Strategy Implementation?. International Journal of Business
Communication. 54(1) pp.52-69.