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Effective Business Communication Skills (Doc)

Added on - 16 May 2020

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1EFFECTIVE BUSINESS COMMUNICATIONDiagnosis and reflectionAnalyzing my own communication style across various areas with the five diagnostic tools:Communication is the process or act of transferring information from person to another.Effective communication skills are vital for achieving success in all aspects of life. In the era ofglobalization, strong communication skills are necessary to achieve maximum efficiency andgrowth in life. There are various forms of communication styles that an individual can pursueand each of it has their own relevance. Efficiency of communication can be ascertained throughproper diagnostic tools that are related with the communication process. My own communicationstyle has been analyzed by using these effective tools, which are as follows:Diagnostic tool 1: Willingness to ListenListening is one of the crucial elements for effective communication. Willingness tolisten diagnosis is the measure developed to ascertain the willingness of an individual to listenwhile making a communication. My willingness to listen scale is 73. I am a moderate listener aseven though other things are going on my mind, I willingly listen to the speaker. I can attentivelylisten to a speaker even though the content of the speech is very boring. Generally, I can alsolisten to a disorganized speaker. I never feel relaxed while listening to a non-responsive and non-immediate speaker. Even though the view of the speaker is different from mine I can willinglylisten.Diagnostic tool 2: Non-verbal Immediacy scaleThe behavior that is used by the people to display or show positive feeling to other personis known as nonverbal Immediacy. My non-verbal immediacy scale is 67. This scale helps in
2EFFECTIVE BUSINESS COMMUNICATIONmeasuring my immediacy scale. I have a relaxed body posture while talking to the people as itmakes the other person more comfortable about the communication. I occasionally use my armand hands as gestures while talking to others. I occasionally use monotone while talking to otherpeople. I rarely frown while talking to other people. As frowning is a bad sign that should not beused while talking to other people. Making eye contact with people is a good sign and I rarelyavoid eye contact during conversation as it displays confidence. I often sit close and stand closeto the people while communicating.Diagnosis tool 3: Tolerance for disagreement scaleThis scale is generally designed to know the degree to which a person can tolerate whenother person disagree with their own beliefs. My tolerance of disagreement scale is 34 that aremoderate in nature. I prefer to be in groups, where the belief of all people matches my ownbeliefs to avoid any chaos and confusion. I never get involved in any or any such circumstances,where lot of disagreement is present. I rarely involve with people having different viewpoint thenmine. I would mostly like to work alone in peace instead of working with individuals havingseveral conflicts. I am peace loving person so I mostly prefer to join a group with nodisagreements.Diagnosis tool 4: Talkaholic scaleTalkaholic scale is a tool to measure the communication skills of an individual. Mytalkaholic scale is extremely low at 25. I talk more than required in certain situations, where Ishould be mum. This is a poor quality for effective communication that should be overcome.While the other times I mostly feels compelled to be quiet. Generally, I talk more than I shouldsometimes. Therefore, I need to improve my talkaholic scale through proper training and spokenclasses.
3EFFECTIVE BUSINESS COMMUNICATIONDiagnosis tool 5: Personal Report of Intercultural Communication Apprehension (PRICA)This diagnostic tool is developing to ascertain the communication skill of an individualthrough intercultural context. This skill generally determines the flexibility of communication toany form of racial or cultural group. I preferred to be involved in discussion with groups fromdifferent culture whenever I am allowed an opportunity. I prefer to remain a calm and relaxedposture while making conversation. This helps the group belonging to different culture to easilycommunicate with me in comfortable manner. Though sometimes I get nervous and tensed whiletalking to them. As sometimes my thoughts becomes confused and jumbled up while talking toindividuals from different culture. I have a moderate level intercultural communicationapprehension.Two significant communication Issues presented in the findings:From the above analysis and findings I identified the key issues that need to be overcomefor making effective communication skills.Improving talkaholic skills:I need to focus more on my talking skills and avoidunnecessary talk. While engaging in talk with other person I need to put away all the distractions.The communication to be made should be brief and specific. Moreover, I should practiceempathy while talking to other. As this would help in developing better understanding for theunspoken part in my communication made with other. This would further help in respondingmore effectively.Tolerance for conflicts:I need to develop my tolerance for conflict very strong. Asevery time running from the conflicted situation is not the solution. I need to develop potentialskills to remain stable and effective in circumstances when people are strongly opposing my
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