Effective Communication Skills Development

This assignment focuses on the crucial role of effective communication skills in diverse settings. It examines fundamental concepts, influential communication models, and practical strategies to enhance communication effectiveness. Students are tasked with analyzing different communication scenarios and applying relevant theories to develop solutions for successful interaction.

Running head: EFFECTIVE BUSINESS COMMUNICATION
Effective Business Communication
Name of the Student
Name of the University
Author Note

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Diagnosis and reflection
There are five different types of communication styles. Those communication styles
are as follows:
1) Assertive
2) Aggressive
3) Passive-aggressive
4) Submissive
5) Manipulative
Assertive style of communication
This is known as the best form of communication. It is somewhere in the middle of
the aggressive and lenient. It is said to be the best form of communication. This is a
style of communication where a person put forward the ideas in a strong way being
confident about what is being said and all of these is done without being aggressive.
In this style of communication the communicator is neither too aggressive neither too
lenient, it is a well balanced form of communication which suitable for placing the
ideas and the saying forward with a stern behaviour which acts as a support for the
expression (Austin & Pinkleton, 2015).
Aggressive style of communication

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In aggressive communication style the person while communicating conveys
aggression through his or her expression. This is not a proper way of communication
and is said to be in-appropriate in nature. It gives out a rude behaviour through his
expression and because of this kind of behaviour it can cause a negative effect upon
the audience. This type of communication is not recommended as it may create a
negative impact.
Passive aggressive style of communication
It is a style where the people appear to act very passive and they are acting and
reacting to the anger in a subtle and indirect way. When people have the passive
aggressive style they have the powerless and resentful attitude. They are incapable of
dealing with the object of being resentful. Instead of showing the anger in a
aggressive manner one subtly expresses it.
Submissive Style of communication
This is the passive style of communication where the communication complaint and
talks little or the vague non committed communication is put down. It is a style where
the individuals have developed the pattern of expression of their feelings, protection
of right and their rights. Thus the submissive communication means the individual do
not respond to the anger and hurtful situation (Austin , 2015). Once they reach their
limit of tolerance they will not be able to do the outburst and the proportion of
triggering the incident.

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Five Effective diagnostic tools relating to communication
In order to measure the effectiveness of the communication tools the company can
measure it through different communication channels.
1. Importance of the organization to measure the reach of the company
 It is important to measure the employees’ interest in the company which is
done to see whether the individual is interested in the communication
(Bedwell, Fiore & Salas,2014).
 It is important to measure the active participation of the employees and to
engage in social marketing. Thus the employees can engage in social
marketing and it is a communication channel.
2. Measurement of changes in the behaviour
The most important goal of the organization is to measure the behaviour in the
employees so that it helps in effective communication throughout the
organization. It is important for the organization to organize a campaign or a
programme so that the employees can participate in the event and this helps to
improve the communication among the employees (Savery, 2015).
3. Measurement of impact on the internal communication
In order to measure the impact on the internal communication on the business
it is important to believe on the stakeholders and the HR and to improve on the
effective communication properly. In order to quantify it is important to
measure and to impact on the internal communications. In many cases one can
only make assumptions and the credit goes for only a portion of the evolution

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of the global indicator by providing sound qualitative proof of the impact
(Christensen, 2014).
4. Employee performance on the productivity
With the improvement of the productivity of the employee it is important to
influence the factor of communication which will ultimately affect the
productivity.ith the effective communication the company is able to bring long
term growth and effectiveness. Thus it is important to measure the
effectiveness and the overall employee productivity (Chen et al, 2014).
5. Improve the customer satisfaction and the revenue generation
It is important that the customer service helps in the high quality response. It
helps the organization in the growth and development of the organization and
thus helps in the revenue generation. The employee will be able to take the
initiatives and to help the management to measure the internal communication.
In order to improve on the communication and for effective and social
development, it is important to engage the shareholders that it is able to establish and
assesses the risk and liability which is potent on the organization that it helps in the
sustainable development of the environment. The communication helps in the
collection of the information and to educate and to check the behavioural change and
communication for social change. In order to have the skills and to develop the
effective communication this will help in development of the skills in the people for
better and effective communication. It is important to understand the process for the
development and the process of communication and how the process of interaction in
the following ways (Wood, 2015).

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 They are able to be knowledgeable in the communication skills and also the
techniques used to be proficient in smatter that is to be communicated.
 They will have to internalize the values which are inherent in the equity and
also for the individual potential (Riess & Kraft-Todd, 2014).
 They will have the knowledge and the several kinds of end-users for the
development of effective communication.
 They have a sense of commitment, the acceptance of individual responsibility
for advancing human development.
Effective Communication is said to be as the process by which it is important to
accumulate the integrating intelligence. The communication helps in the functions and
in order to change and to transform the ideas and the concepts and the ideas, interests
and also the positions which are used as the primary units of analysis.
Literature Review on effective communication skills
Effective communication skills help in the success in many parts of life. It is
vital that the individual has a good communication skill. A clear communication skill
helps in the improvement of the interpersonal skills and relationships with the family
as well as the friends. An effective communication skill helps in the improvement of
the communication and it is effective and is for the benefits.
A good communication skills includes the power to listen that is the words
that is spoken are non verbal and that the technique used to clarify and confirm so as
to avoid the clear the doubt and to focus on the message that is received.

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Communication helps the individuals to sympathise on the people and the
misfortune in order to congratulate on the people lives. It helps in the upbringing of
the emotional effect so that they are saying and they are able to communicate with the
behavioural norms of the organization. Thus good communication skills helps in the
enhancing and improvement of the feeling of empathy and praise for the others, thus a
good communication helps in the enhancement of the communication between the
people. Thus a communication is a very vital tool for the business and theoretical as
well as the interpersonal skills which needed to ass competencies in their chosen area
of communication (Phillips & Phillips, 2016).
The studies have shown that the historical perspective on the content
relationship between the communication fields. Evidently, there are many
interdisciplinary the theoretical as well as interpersonal skills required in the industry
which reviews on emphasizing on the human emotions as well as the perception on
the non-verbal behaviour (Sekaran & Bougie, 2016). It is importantly, that the
findings of both the social behavioral which will validate the importance of
communication in both interpersonal relationships, which is stressing on the role of
language as well as culture, and the interpersonal relations. In the decades it is critical
for verbal and as well as nonverbal communication which helps in the human
behavior, especially in those areas which have cognitive restructuring and also social
comparisons. The studies have shown that the communication shall focus on the
future communication on theoretical development in the 21st century which have a
tremendous benefit for the whole human interactivity and for growth and
development (Cummings & Worley, 2014).
It is seen that the interpersonal communication and also the effectiveness
which were also significantly grounded through the psychiatric model, it is largely

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influenced by the findings of psychoanalytic theorists, such as Freud, Jung and Adler.
While there were critics of Freud among researchers influenced by the behavior
therapy movement, they acknowledged his recognition of the significant role of
communication in client relationship, which continues to inform and support current
practice and development (Eisenberg, Johnson & Pieterson,2015).
The models and the behaviour that are needed to be developed to demonstrate
effective communication
There are several elements which are required for effective communication and the
conceptual and the interpersonal skills that are required by the company in order to
improve the effectiveness of the communication skills. The ways are:
 KISS – it means that the communication should be kept short and simple
(Göçer, Hua & Göçer, 2015).
 It is important that the message which is communicated shall be clear and
concise and should be complete. One has to be sure that the full message is
communicated and it has the opportunity to put over your message
 The content of the communication and the message which is communicated
must be factually accurate (Olson et al, 2017)
 The message which can be a mix of all the factual as well as the psychological
aspects which is given so as to impact on the dry facts which will be overly
emotional in style
 The message which is communicated shall be relevant so as to give concerns
to the audience

8EFFECTIVE COMMUNICATION SKILLS
 The language of communication shall be clear and for the appropriate
audience and helps in the communication medium. In order to avoid the jargon
unless they are talking to another professional
 It should be in a positive way which shall be focused on the solutions rather
than on listing problems
 The language which should invite in the participation and for the engagement
of the communication in case where appropriate
 In order to measure the effectiveness for the intended audience which is the
desired medium for the targeted audience and it is desired as reporting to the
portfolio holder (Goetsch & Davis, 2014).
 It is important to pick up the right person or the stakeholder in order to send
the message
 The message which is sent at the right time and it enables in the audience in
order to understand and act according to the message
The models that help in creation of the effective communication
Know the targeted audience: In order to create the audience and to carefully
evaluate on the stakeholders so as to fit the goals. In order to define communication
and its effectiveness the various models are developed. In order to develop the
communication and to assess the stakeholders value in order to influence the interest
and concerns.
The Style check: In order to do effective communication one has to be clear, concise
and is relevant for a third party review or independent review (Kurtz Silverman &

9EFFECTIVE COMMUNICATION SKILLS
Draper, 2016). In order to prepare and to adapt to the messages this helps in the
communication of the short notice and helps in the communication of bid.
Action Plan
 Self-awareness: Self-awareness which is considered as a pre-requisite and it
helps for the “other awareness” or is assumed for the empathy for the effective
communication. Effective listening: It is the skill of the individual to listen
effectively and it is a core skill for the range of interpersonal situation. There
are effective listening and the oral communication skills (Neuliep, 2017).
 Questioning: The ability of the individual to maximise the amount of
information gathered to enhance the communicative efficiency
 Oral communication: There is some effective oral presentation which is also
on the topic of oral communication which is addressed at a greater depth by
the department. Helping or facilitating: Being the effective by helping others
which is vital for interpersonal competence. The idea about helping behaviour
helps in the interpersonal skills
 Reflecting: Communication helps in counselling and the ability to reflect on
the scenario.
Non-verbal communications
There are number of non verbal communication and it involves the behaviour
and their ability to detect so as to portray the ability to involve in the non verbal
communication technique so as to enhance the interpersonal skills. A non verbal
communication helps in the following ways:

10EFFECTIVE COMMUNICATION SKILLS
1. Facial expressions: As per Ekman‟s work which enhances on the area of facial
expressions and which provides that evidence is given for the information to know the
individual emotional state and their facial expression which regulate the
communication.
2. Gaze: The emotion information which can be communicated is through gaze. This
helps in the regulation of interpersonal interactions which is used to during the oral
presentation and conversations
3. Gestures: The gestures which can be used to emphasis on the element of verbal
message and it help in the regulation of the interaction.
4. Posture: An individual’s posture which can be revealed so that the attitude towards
others which are involved in this interaction can be better (Ozcan, 2014)
5. Paralinguistic cues: This ay of non-verbal vocal cues which helps in the modulation
of the pitch and the tone and the information which reveal and regulate the emotional
states and thus help in the regulate of the interactions. The Paralinguistic cues which
help in the regulation and in turn-taking and this helps in the interactions and pitch
changes which also indicate that the questions have been asked for improvement of
the communication.

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Topic: Gantt chart
Source:

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