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Interpersonal Communication - Assignment
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Added on 2020-05-28
Interpersonal Communication - Assignment
Added on 2020-05-28
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Running head: EFFECTIVE BUSINESS COMMUNICATIONSEffective business communicationName of the StudentName of the UniversityAuthor Note
1EFFECTIVE BUSINESS COMMUNICATIONSTable of ContentsIntroduction................................................................................................................................21.Diagnostic and reflection....................................................................................................2a)Diagnosis tools related to communication......................................................................2b)Findings of the tools........................................................................................................4c)Communicative issues.....................................................................................................6d)Professional interaction..................................................................................................72.Literature review.................................................................................................................7Two issues in communication................................................................................................7Theoretical perspectives of communication...........................................................................9Models of communication....................................................................................................10Interpersonal behavior theory..............................................................................................133.Action plan........................................................................................................................14Conclusion................................................................................................................................17References................................................................................................................................18
2EFFECTIVE BUSINESS COMMUNICATIONSIntroduction The aim of this reflective analysis is to identify two of the important areas of personalabilities, which have a scope for improvement and further enhance their communicativeeffectiveness. Moreover, a wide range of diagnostic tools and feedbacks will be used for thisstudy so that my ability regarding good workplace communication is demonstrated. The firstsection of this study will evaluate the diagnostic tools, their findings along with twocommunicative issues, which I will identify. Followed by which in the next section theliterature will be reviewed based on communication and its issues. Lastly, an action plan willbe provided that will be based on my own development of the communication issuesidentified. 1.Diagnostic and reflectiona)Diagnosis tools related to communication Workplace communication is important for organizations because it highly enhancesthem to operate effectively as well as productively. Employees feel empowered as well assatisfied if they have appropriate upwards and downward communication. However, for thisstudy the five communication diagnostic tools that have been selected are Self-PerceivedCommunication Competence Scale (SPCC), PersonalReport of Intercultural CommunicationApprehension (PRICA), Nonverbal Immediacy Scale-Self Report (NIS-S), Personal Reportof Public Speaking Anxiety (PRPSA) and Talkaholic Scale.I.Self-Perceived Communication Competence Scale (SPCC)
3EFFECTIVE BUSINESS COMMUNICATIONSSelf-Perceived Communication Competence Scale (SPCC) helps to discover whetherthere is a deficiency of assertive skills which might hinder in fulfilling one’s potential as wellas achieving organizational goals. Assertiveness is mainly the potential to articulate andcommunicate an individual’s own belief, opinions and desires in a comprehensive, direct andpolite way. Assertive communication mainly comprises of three importance communicationstyles which are passive, aggressive and assertive style. Passive communication occurs whenan individual avoids expressing their beliefs and thoughts. On the contrary aggressivecommunicator will express in such a manner which will breach the rights of others lastly, inassertive style the communication is firm without breaching any rules or sentiments of others(Vatankhah et al., 2013). II.Personal Report of Intercultural Communication Apprehension (PRICA)Interpersonal communication is necessary for every interaction thus, it greatly enhanceslife. Interpersonal communication is a skill and understanding one’s style of communicationcan greatly improvise their social as well as career developments. Thus, this interpersonalcommunication test mainly depends on self-reports. Therefore, honestly answering the testquestions can give appropriate results (Adler, Rodman & DuPré, 2016). This test can furtherhelp in establishing specific steps for improving the weaknesses in one’s communication.This is a small test consisting of 25 questions which needs to be completed within 10 minutesof time. III.Nonverbal Immediacy Scale-Self Report (NIS-S) This tool of communication assists individuals to make them aware of their owncommunication styles along with that of others. Thus, this test is the best place to startimprovisation of one’s own communication skills. Four types of communication styles can behighlighted here and they are analyser, socialiser, director as well as relater. However, the
4EFFECTIVE BUSINESS COMMUNICATIONSquestions in this communication questionnaire mainly ask individuals regarding theircommunication habits as well as their experiences in their past (Alsayed et al., 2012). Itfurther displayed one’s knowledge as well as communication strengths. IV.Personal Report of Public Speaking Anxiety (PRPSA) This technique mainly helps an individual to understand one as well as others.Psychologist Joseph Luft and Harrington Ingham in the year 1955 have introduced this testwhich is mainly used in self help group as well as in corporate setting as a heuristic exercise(Berland, 2017). This test however, consists of four rooms. Room 1 is called Arena or openwhich consists of the traits that the subject themselves as well as others perceive of them. Thesecond room is that of Facade or hidden traits which the subject thinks they have but theirpeers thinks it is untrue. Blind spot here are those traits that the peer selects but are notperceived by the subject. Lastly, Unknown, here those traits are found which are not selectedby peers or subjects (Saxena, 2015). V. Talkaholic Scale This communication skill tool can assist an individual in learning the communication indifferent aspects like that of listening, speaking, writing as well as reading (Beebe & Mottet,2013). However, through this particular test the test taker can learn two points, which are thesender and the receiver. b)Findings of the tools Findings from the Self-Perceived Communication Competence Scale (SPCC) - Theresult of this test states that I am very much opinionated. I seldom hesitate to address thoseproblems which I feel is important for others to know. Moreover, I always stood up and raisemy voice whenever I feel that certain situation needs attention. I am confident enough to
5EFFECTIVE BUSINESS COMMUNICATIONSexpress myself freely with reasonable requests. Thus, I often let others know if I disagreewith their decisions or in cases where I feel I am treated badly. Thus, my score reflects that Iam an effective communicator who can freely stand up and raise voice even if others havedifferent view point. Findings from Personal Report of Intercultural Communication Apprehension(PRICA) - The result of this test states that my insight is strong for which it becomes easierfor me to understand as well as evaluate other people’s words and behaviours by analysingthings from their perspectives. There are very little occasions where I do get misunderstoodbut most of the time I try to understand others better by putting myself in their place.Moreover, mostly when interacting with others if i find that the other person is confused orgetting uncomfortable then I tries to adjust my behaviour by sensing others difficulty. Butthere are times when I do focus more on the message I am sending than how it is beingreceived so with time and experience there is chances that my insight will be more developedand improved. Findings from Nonverbal Immediacy Scale-Self Report (NIS-S) - The result of mytestsignifies that my kinesthetic presence is low as the score indicating to be 38%. Thishowever states that though I have kinesthetic preference in me where I mainly take up morewords to communicate with others. Thus, I mainly find interest if the message is feels right orif it gives a gut feeling. Therefore, low score in Kinesthetic preference indicate that I like totalk more than participate in active learning sessions. Findings from Personal Report of Public Speaking Anxiety (PRPSA) - Through thistest my Façade side is known to me which are still unknown facts for other people. However,my Façade quadrant side includes me being confident, energetic, helpful, observant, patientand wise. My colleagues are however unaware of my Façade side and they might also be
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