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BUSN20017 Effective Business Communications - Report
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Added on 2020-05-28
BUSN20017 Effective Business Communications - Report
Added on 2020-05-28
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Running head: EFFECTIVE BUSINESS COMMUNICATIONSEffective Business CommunicationsName of the StudentName of the UniversityAuthor Note
1EFFECTIVE BUSINESS COMMUNICATIONSTable of Contents1.0 Diagnosis and Reflection...........................................................................................................21.1 Reflection of Communication Models...................................................................................2Self-Perceived Communication Competence Scale................................................................2Personal Report of Intercultural Communication Apprehensive.............................................3Nonverbal Immediacy Scale-Self Report................................................................................3Personal Report of public Speaking Anxiety...........................................................................4Talkaholic Scale.......................................................................................................................52.0 Literature Review......................................................................................................................62.1 Importance of effective communication................................................................................62.2 Lack of verbal communication and its impact.......................................................................72.3 Lack of assertive communication and its impact...................................................................92.4 Various models for achieving effective communication.....................................................103.0 Action Plan..............................................................................................................................11References......................................................................................................................................13
2EFFECTIVE BUSINESS COMMUNICATIONS1.0 Diagnosis and Reflection Communication is one of the important aspects for any business or in personal context.Communication is a process that helps an organization or a person to transfer information fromone place to the other. Without effective communication between persons or industry it isdifficult to adjust and handle tasks and crucial decisions of the business. Communication is notonly important for an individual to interact with other; it is also important for them to carry outbusiness process smoothly. There are various traits that an individual needs to have in order todevelop in every field (Bovee, Thill & Raina 2016). Thus, effective communication is the bestway to carry out easy management of the organization. I will take up five communication testssuch as Kalamazoo Essential Elements Communication Checklist Model, Big Five PersonalityModel, Johari Windows, Assertiveness Questionnaire and Communication Style Questionnaire.The result from these tests will show my communication skills based on various traits. 1.1 Reflection of Communication ModelsSelf-Perceived Communication Competence ScaleFrom the test result of Johari Window it can be seen that there are certain things that areknown to others and some traits are not known to others. However, I was also unaware of certaintraits I hold within myself. In the known quadrant I can see that I am caring and happy which is apositive trait as it helps me to love from others. On the other side from the blind spot it is seenthat some of my traits such as able, extrovert, friendly and helpful are positive traits which wereunknown to me. On the other hand some traits such as shy and tense which is a negative traits.The negative traits have bad impact on my personality as well as make it difficult for me to talkto new people easily. Even though I am extrovert, yet I take time to interact with new people.
3EFFECTIVE BUSINESS COMMUNICATIONSPeople are no aware of certain traits in me such as accepting, adaptable and cheerful. These traitsare positive ones and people should be aware about it. It is still hidden from others because I didnot get much chance to show these skills to others. All the four quadrant shows a mixture oftraits in which some are beneficial and support my communication, while others might have badimpact on my communication ability (Businessballs, 2017). However, there is a close quadrantwhich shows that I need to open up more in front of others and to myself to make them knowabout my hidden skills and my strengths. The positive traits in me are my strength, whereasnegative traits such as shyness and tense are my weakness which I need to overcome. Personal Report of Intercultural Communication Apprehensive Assertive Questionnaire is yet another important model that decides the communicationtraits within me that will be beneficial for my growth in life. It is one of the best models to definethe communicative ability that I have to easily convey things to others. Moreover, it will alsohelp me to now the pints in which I am lacking and I need to develop in order to succeed in life.The test was about the ability that I have in order to speak for myself in front of the others. In thetest I scored 44 percent which shows that I lack in interacting with others. The result shows that Ihesitate in many ways to interact and come up with my concerns in front of others. This makesme lag behind others as others show their problem easily and get rid of it. Moreover, at timeswhen I see that I deserve respect, it is necessary that I fight for it and be self-assured even thoughothers are not agreeing with me. Thus, this test showed me that I need to grow mycommunication skills even further in order to make my place in life. Nonverbal Immediacy Scale-Self ReportBig Five Personality test is one of the biggest and well know personality test thatdescribes each and every traits of a person in details. It describes the personalities of a person
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