Effective Communication: Diagnostic Tools and Action Plan

Effective Communication 1
Effective Communication
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Effective Communication 2
Communication is a very important aspect of human interaction. No person or individual
can survive without communication. People need to send messages to each other to clarify
concepts, show affection as well as pass important information during various circumstances.
Communication I a process, it starts when the sender sends the message to the receiver through a
channel, the receiver encodes the message and sends back the feedback through a channel.
However, it is not a guarantee that whenever the sender sends a message will always get a
correct feedback, sometimes the receiver may misunderstand the message. Therefore it is good to
keep in mind some of the factors that may hinder or affect effective communication process. This
may include semantics, misinterpretation of the message and noise. Before I set my essay to start
looking at the various diagnostic tools let see the diagram below which highlights in black and
white how effective communication takes place.
In order to know that communication has been effective, therefore, the feedback must be
relevant to the sender of the message. We can easily analyze the effectiveness of the
communication process between people using various concepts, these concepts include;

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Persistent difficulties experienced in the social use of verbal and non-verbal cues to pass
information can be manifested in various ways. Firstly, there can be a sign of the person in
question having difficulties in using communication for the social purpose, for instance, greeting
and sharing information in a manner that is appropriate for the relevant social setting. When
someone is not in a position to express himself in the social setting, it is a sign of communication
ineffective. This tool can be used to see how and to what extent people can influence
relationships as they interact with each other. This tool relates to verbal communication. Verbal
communication happens daily and at least every person who is normal talks to people in a social
environment. In my study, I found out that some individuals could not talk effectively before a
single individual that they could do it to a group. This shows that this type of individual has a
high sensitivity to confidence, they prefer large groups of people.
Impairment is the inability to change communication to match context or the needs and
requirements of the receiver or listener. Impaired individuals cannot communicate effectively to
other people because whoever they do, the message context tends to change immediately. They
cannot, therefore, take part in active listening and assertive perception. However, impaired
people can take part in non-verbal communication. Communication effectiveness can also be
diagnosed in the ease to follow rules. Literally speaking, people who follow rules clearly as
stated definitely have good communication skill. They can take part in verbal, non-verbal
communication through the act of active listening and assertive perception. When people follow
rules, they display a high ability to communicate information which has been understood and
integrated.
The five greatest communication diagnostic tools that hinder and affect communication
can be traced using the five communication senses of a human being. For people to listen and

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talk effectively, they must hear using the ears and talk using their mouth. Therefore to effectively
know that communication is effective, we can diagnose the ability of ones talking or listening
also. We communicate messages via sight by use of various signals which comprise of
expressions and gestures as well as postures (our body languages movements which are non-
verbal communication). When a person looks at something, light bounces off the particular
object onto the pupil in the eye. The eyes help in judging distances. Consequently, the second
most common way is hearing. This is relatively related to listening despite the slight difference
in meaning between them. Hearing helps to effectively perceive messages and engage in active
listening and also engage in verbal communication. However, somebody can effectively engage
in non-verbal communication without this tool, for instance, the deaf has mastered their sign
language and can effectively communicate without having the help of ears.
This essay, therefore, is a self-diagnosis of the five major diagnostic tools and how they
are used in measuring the extent to which people can communicate effectively verbally, engage
in active listening, non-verbal communication and be assertive during the process of
communication. The information generated by the five tools I will discuss play an important role
in effective communication. I will also discuss two main concern which is closely related to the
five diagnostic tools and how they related to each other. These two main issues include the
public speaking anxiety which tends more on the ability to present information before people or
audience as well as low tolerance to disagreement. My essay will as well analyze a literature
review which I will discuss the major concepts and also theories which are related to
communication. Using this reflective process, I have successfully acquired competence in
handling various communication issues which I will discuss later in the review.