Analysis of Effective Communication in Health and Social Care Settings

This report examines effective communication in the context of health and social care, focusing on the National Health Service (NHS) in the United Kingdom. It begins by identifying the reasons why individuals communicate, emphasizing its importance in persuasion, information sharing, and emotional expression. The report then explores the impact of communication on relationships within a work setting, highlighting both positive aspects, such as building trust, and negative consequences, like confusion stemming from poor communication. It outlines approaches for managing challenging situations, including planning, active listening, and problem-solving. The report further delves into establishing communication preferences, factors promoting effective communication (environment, language, attitude), and the range of communication methods available. It also addresses how to respond to a person’s reactions during communication. The report identifies barriers to effective communication, such as poor listening skills, lack of trust, and cultural differences, and analyzes ways to overcome these obstacles. Finally, it explores sources of extra support and services to ensure effective communication. The report concludes by emphasizing the importance of effective communication for successful business practices within the healthcare environment.

Effective Communication
in Health and Social

Table of Contents
Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Identification of reason why individuals communicate...................................................1
1.2 Explanation of impact of communication on relationships in work setting..................1
1.3 Explanation of approaches used for managing challenging situations..........................2
TASK 2............................................................................................................................................3
2.1 Establishment of communication as well as language wishes or preferences of
individuals to communicate effectively...................................................................................3
2.2 Factors to be considered while promoting effective communication.............................3
2.3 Range of communication methods as well as styles to fulfil individual requirements. 4
2.4 Explanation of how to react to a person’s reactions while communicating..................4
TASK 3............................................................................................................................................5
3.1 Description of barriers to effective communication.........................................................5
3.2 Analysis of ways to overcome barriers to communication..............................................5
3.3 Explanation of how to access extra support as well as services to ensure person to
communicate effectively...........................................................................................................6
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Communication is referred as act of creating meaning between entities, groups by usage of
sufficiently mutual understanding of signs symbols interventions. As communication is an
important component of health as well as social care (Shennan, 2019). As it defines that effective
healthcare goes beyond knowledge, information and expertise and it consists of holistic approach
which incorporates every factor of interaction and experience. This report is based on effective
communication in health and social of national health service which is for publicly healthcare
systems of United Kingdom. It is government funded medical and health care services which
every individual uses its services. This report includes reason behind effective communication in
health as well as social care work settings, communication wishes or preferences of individuals,
understanding possible barriers to communication along with its conclusion.
MAIN BODY
TASK 1
1.1 Identification of reason why individuals communicate.
As communication is a tool and a technique through which individual exercise and influence
on others, bringing out changes towards attitudes, motivates individuals around and establish as
well as maintain various business relationship with them. It is a major element of individual’s
active part of life and social activity (Du Plooy and De Beer, 2018). Communication is important
and necessary as it helps in:
 Communication is important for individuals to persuade them.
 It helps in providing information to individuals and sharing of ideas.
 Communication helps in seeking information and taking their feedback.
 It helps in communicating, expressing emotions such as courage, fear, joy and so on.
 Communication is important for having carrying various work practices effectively.
1.2 Explanation of impact of communication on relationships in work setting.
As poor communication is not efficient in their work role and it could let individuals as
well as other down. As poor communication could lead to confusion as well as distress. In terms
of national health service there are positive as well as negative impact of communication on
relationships in work setting that are as follows:
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Positive impacts:
 As positive communicators build and creates relationships of trust through service users,
career as well as colleagues as well as to ensure that different parties are to be consist in
their interaction by understanding their scope as well as limitations of work (Chalupa and
Nesměrák, 2020).
 As individuals requires to be aware about how they present themselves in takings of
written communication to ensure that they are communicating right and accurate
message.
Negative impacts:
 Weak communicators are not effective in their role as well as could let themselves or
others down, providing bad pictures of company where they are carrying their business
practices.
 Poor communication could quickly create to confusion as well as distress. As method of
exchanging data with communication is not always clear.
1.3 Explanation of approaches used for managing challenging situations.
In carrying out working practices effectively sometimes various challenges are to be faced by
businesses as well as individuals (Hine and Bragias, 2020). There are various approaches that are
used and implemented for manage challenging situations. In terms of national health service,
various methods and approaches used for managing crucial challenging situation are as follows:
 It is important to set and plan before carrying any business practices analysing target
audience, understanding, thinking positively that difficult situations take time to resolve,
positive behaviour.
 By using active listening skills by having clarification, paraphrasing, summarization as
well as taking care of physical cues so that effective work practices should be highly
practiced with efficiency.
 Identifying and determining problems and issues by clarifying expectations of
interactions, encouraging individuals to interact, reframing problems and having problem
solving nature.
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TASK 2
2.1 Establishment of communication as well as language wishes or preferences of
individuals to communicate effectively.
In health and social care sector individuals found themselves working through a plethora of
individuals through very difficult communication needs. As communicating through individuals
in a manner which respects their requirements, beliefs as well as preferences helps to build
meaningful relationships along with it supports working with individual centred values (Tran,
2021). It is important and essential that individual is able to determine best methods to
communicate with individual basis. In terms of national health service some of methods that are
find out to best and effective communicate are as follows:
 Trial and error: In some case there is a best way to build and create communication as
well as language requirements of an individuals is to create directly in and attempt to
converse with them.
 Observation: By seeing and watching various individuals to communicate with other
individuals it will help in finding various methods to communication and interaction.
 Interacting to other professionals: By interacting and talking with various professionals
helps individuals to carry their communication practices effectively and efficiently
without any confusion.
2.2 Factors to be considered while promoting effective communication.
For having effective communication individuals as well as employees should be able to
communicate effectively with themselves first. And it should be able to promote effective
communication to other individuals. In terms of national health service, various factors that are
to be considered while promoting effective communication are as follows:
 Environment: As uncomfortable and unhealthy environment could make communication
crucial.
 Basic requirements: As if an individual is uncomfortable because of not having their
basic requirements fulfil, as they will not be able to have open communication.
 Language: To communicate effectively, individuals must share a common language so
that it could be understand by everyone. It consists languages like BSL.
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 Attitude: Person sometimes may not require to talk if they feel which their opinions are
not being heard or taken seriously. As effective listening, sympathy, being non judge
mental and empathy are used to decrease misunderstanding and could leads to effective
communication.
2.3 Range of communication methods as well as styles to fulfil individual requirements.
As when communicating through different as well as various individuals which is required
to adopt various approach. As when speaking to an elder customer or employee business may
require rise to ensure that they are not going it in a difficult and aggressive way. One of different
ways could help individuals to meet and fulfil individual’s communication requirements by
touch or physical contact. In terms of national health service, an individual’s preferences are
extremely essential as while few forms of touch like shaking hands could be unassuming various
other forms of touch like when individuals could be communicated. There are various methods
of communication that includes word or symbols boards, speech synthesisers, listening aids or
hearing loops, text phones and magnifiers.
2.4 Explanation of how to react to a person’s reactions while communicating.
As to respond to a person’s reaction while communicating it refers they are listening as well
as presenting to individual which are responding implementing verbal responses which is tone,
silence and pitch. There are various methods to react to an individual’s reactions while
communicating. As communication is two direction method it is essential and necessary to
present that individual is listening as well as understanding idea and information which is being
provided. In terms of national health service, there are various ways by which demonstration
could be done of how to respond to individual’s reaction while communicating. As when an
individual respond to someone it represents that they are listening to them that represents that
individuals understands what they are saying as well as are interpreting it accurately. As this
reaction requires to be verbal. As a simple nod could be stated as communicating as long as all
individual are aware of each other as well as understand what is being put. There are ways by
which someone individuals react verbally as well as non-verbally and their behaviour while
participating in a conversation, sends effective ideas about them as well as how they feel.
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TASK 3
3.1 Description of barriers to effective communication.
As individuals communicate with various individuals throughout daily routine. As
communication is carried by conversation, expressions, social media as well as body language
(Patel, Datye and Jaser, 2018). Individuals rely on communication skills for making and
performing various tasks and activities. Along with that there are various barriers of effective
communication which breaks flows of communication. In terms of national health service,
various barriers of effective communication are as follows:
 Inability to listening others: As active listening is essential factor of effective
communication and individual with less listening skills affects flows of communication
as it will tend to make assumptions about their needs and requirements.
 Lack of transparency as well as trust: It is very complex to communicate anything when
there is scarcity of transparency as well as trust. Due to lack of transparency and trust
among employees and customers will affect communication in work place.
 Cultural differences and languages: It is essential to understand about cultural
differences in communication. Cultural differences, language differences as well as
regional differences act as a barrier in having effective communication in work place for
carrying their business practices effectively.
3.2 Analysis of ways to overcome barriers to communication.
It is important for deal with barriers of communication. And for that there are various
methods by which barriers could be overcome to communication (Agustiady and Cudney, 2018).
In terms of national health service, ways used by them to overcome barriers are as follows:
 Clarify ideas before communication: As when individual is having communication it is
important that they are clear about ideas which are required to transferred and shared to
other individuals. By having clarity in minds and ideas it helps in dealing with barriers
effectively.
 Taking care about language and idea of message: For having effective communication
and to deal with communication barrier it is important for individual that language and
idea of message should be rightly chosen as wrong choice of communication medium
affect process of communication.
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 Ensuring proper feedback: For dealing with communication barrier it is important that
proper feedback about message and idea transmitted should be rightly delivered. And
according to that feedback towards idea should be timely taken.
3.3 Explanation of how to access extra support as well as services to ensure person to
communicate effectively.
There is access to have support for communication. In terms of national health service as it
could be access form specialist company that will help them to communicate with the effectively
and efficiently. Services like RNIB (royal institute for blind) could get listening book and talking
CD and DVDs. There are translation services, speech as well as language services that help with
various languages which are spoken between customers and support worker. Advocacy services,
social workers and managers have support for special support for those who are bereaved. There
are also various function and services that supports health and social care about well being of
individuals for having efficiency of working in work place as well as earning of profits regularly.
CONCLUSION
From above report it has been concluded that effective communication is important and
essential for carrying business practices in work place. This report identifies various aspects and
need of communication and various challenges along with strategies to carry business practices
effectively. There is explanation of various factors which are required to have effective
communication in work practices that helps in increasing profits for company. Along with that
there are various barriers of communication which is explained with methods to overcome that
barriers are explained.
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REFERENCES
Books and Journals
Agustiady, T.K. and Cudney, E.A., 2018. Total productive maintenance. Total Quality
Management & Business Excellence, pp.1-8.
Chalupa, R. and Nesměrák, K., 2020. Chemophobia versus the identity of chemists: heroes of
chemistry as an effective communication strategy. Monatshefte für Chemie-Chemical
Monthly .151. pp.1193-1201.
Du Plooy, K. and De Beer, R., 2018. Effective interactions: Communication and high levels of
marital satisfaction. Journal of Psychology in Africa .28 (2). pp.161-167.
Hine, K.A. and Bragias, A., 2020. Effective communication during major crises: a systematic
literature review to identify best practices for police. Police Practice and Research, pp.1-16.
Patel, N.J., Datye, K.A. and Jaser, S.S., 2018, June. Importance of patient–provider
communication to adherence in adolescents with type 1 diabetes. In Healthcare (Vol. 6, No. 2, p.
30). Multidisciplinary Digital Publishing Institute.
Shennan, G., 2019. Solution-focused practice: Effective communication to facilitate change.
Macmillan International Higher Education.
Tran, B.Q., 2021. Strategies for effective patient care: Integrating quality communication with
the patient‐centered approach. Social and Personality Psychology Compass .15 (1). p.e12574.
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